I was disappointed today for the first time ever at a Zaxby's. The cashier Elizabeth greeted me with a frown on her face. No welcome to Zaxby's , No how are you may I take your order? Just a frown. In an attempt to lighten the mood I asked how her day was going. Her response was, " I'm here." Do you know what you want? So I placed my order, I'll have a ceaser zalad, please. I remarked that she seemed to be having a bad day and that I was sorry if she were. Another customer approached and commented about something unrelated to our interaction and said she knows, referring to my cashier. The cashier almost started to smile and the clamped down, right back to her apparent negative attitude. So I jokingly said, oh you almost smiled, your day must be getting better. She just gave me a dirty look rolled her eyes and asked if I wanted anything else. I said yes and ordered a drink. I told her I was just kidding her about her smile and that I was just trying to lighten the mood for her. Nothing. Just my total. Now I'm getting irritated from her obvious lack of care. But, I wished her the best, I smiled And told I hoped her day got better. When my order was delivered it was by one of the managers. I expressed my interaction and concern that Elizabeth's current attitude was hardly a positive representation of Zaxby's and that maybe someone else should be cashiering and greeting customers until Elizabeth could portray a more positive attitude. I don't know her, I can only assume she is a good worker and she was the face of Zaxby's when I dined, so I have to assume she has proven a positive customer experience in the past for her to be in that position. The most concerning was that after I brought my concern to the manager on duty No change to improve occurred. Now the manager was on one register and There was Elizabeth still frowning exhibiting that negative attitude. So, for me I will wait awhile before returning to this Zaxby's. I do pray for this young lady and hope she can get some Joy going. In the meantime maybe her services would better serve Zaxby's behind the scenes and not interacting with customers. read more