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Zaxbys

2.4 (42 reviews)
Open • 10:30 am - 11:00 pm

Order Zaxbys Takeout or Delivery

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ZAXBYS ATMOSPHERE

What's the vibe?
Casual
Moderate noise
Good for kids
Good for groups

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See any Chicken Fingers in there?

Peak Zaxby's on US-72 in Madison, AL--messing up orders like it's their signature dish. Ordered a Wings and Things Plate, and they just yeeted the "Things" part into oblivion, leaving me with only wings. No surprise there; their staff seems allergic to getting orders right. Check your receipt, call them out on it, or better yet, skip this trainwreck of a location next time. They're consistent at one thing: screwing up.

The Blue Salad
Erica D.

We gave Zaxby's a try after a long weekend on the lake. Everyone was hungry & exhausted so we decided to get take out. Unfortunately they only gave us half the orders we paid for. So after debating on who would drive back, I was able to muster some energy & head out. I was very pleased to have the manager quickly and kindly offered replacement meals. She was so nice and even let me know a few different menu options. The food was hot and delicious. My salad fresh & crisp. The restaurant itself was very clean and offers ample seating. Their drive-thru, even though very busy, goes rather quickly. I believe it is safe to say, Zaxby's will be our families go to indulgence.

I got up out of the bed to go get food through the drive-thru. When I ordered I was specific and polite in saying to please ensure that my food is hot and fresh. They said ok. I paid, got the bag of food, opened it up and looked at it and absolutely no heat and it was not fresh. I threw the whole thing in the trash because I was disappointed that I took the time to choose them, pay almost $12 for a meal that I couldn't eat. "Zoe T" was the name on my Zaxby's receipt. I made it a point to notate it because the service as well as the food from her was just crazy. The tenders and fries had both been sitting. She obviously did not relay my message. I told them that I did not mind waiting for hot and fresh food. I guess that didn't matter at all because they gave me what had been sitting all day. Also, while I was there waiting at the window, the girl on the drive-thru headset was rolling her eyes in frustration at the driver behind me who was simply asking to have their tenders buffalo'd in the tongue torch sauce. The Zaxby's lady was really rude and said that the Buffalo Sauce and Tongue torch sauce are the same. They are absolutely not the same. She then immediately said "do you want it or not" to the customer. After seeing that, I had a feeling that my food was not going to be right but I still gave them the benefit of the doubt. When my food was not what I asked for (hot nor fresh), I proceeded up the street and went to Chic-Fil_A where I should have went in the first place because service is always at it's best. I threw the entire Zaxby's order in the trash when I got home and the only reason I didn't go back in Zaxby's to return it is because again I got up out of the bed and went so I was still in my pajamas. Lesson learned that I will never be back to this particular location and even if in my pajamas I'm going in to get my money back, period. Businesses should understand that each order is a customer's choice choosing them to and expecting kosher product. Customers dont want to throw money away. I know I don't when it comes to my food.

Janice M.

Was enjoying the quiet, didn't last long, kids came in and, the parents now a days don't know how to keep them calmer than that, not the kids fault. I ordered the large chicken strip platter , LOL unless you are planning on two people eating it, get the small I'm a big girl and I couldn't eat it all. They bring you the food after ordering they also come back and check to see how things are, extremely nice. I hate the drink machine they have now because they always seem to drop odd flavors and when trying to get something normal to drink. But the ice is to DIE FOR, I'd come here just for the ice.

C. M. F.

Apparently, the concerns that I originally raised appear to have been addressed. Returned to the same location again today and was pleasantly surprised in both quality and service. Kyle provided prompt and courteous service. The food plate was 180 degrees out from what prompted my original comments. Although improved, I still am not completely convinced that the changes will take, as such I will try them again sometime in the future and repost, again. I would like to thank Martica M., the Social Media & Public Relations Manager for acting in a swift manner and responding to my concern. Based on today's experience I would rate the restaurant three (3) Stars (A-OK). Hopefully follow on visits will stay consistent and justify higher star ratings. Best to all.

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9 years ago

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David D.

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8 years ago

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Martica M.

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Ask the Community - Zaxbys

Review Highlights - Zaxbys

“I have lived all over the country, but Zaxby's chicken cannot be beat.”

Mentioned in 14 reviews

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Zaxbys - salad - Updated October 2026

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