I don't review too many fast-food restaurants, but I had to compliment this one. The first thing that stood out was my ordering experience. Ashlee L. took my order with a smile and a friendly attitude. It was very refreshing to have someone behind the counter who was genuinely pleasant. Normally, when your order is ready, they just yell out your name or number. Not here. They give you a number and bring your food directly to your table when it's ready. The young man who brought me my salad was also very friendly. They were extremely busy today at lunch, but my order was ready in a very timely manner. I ordered the Blue Salad, Buffalo style, and it was piled high with fresh vegetables and hot chicken. Great service, fresh food, and a pleasant experience. That's something worth complimenting! read more

Quick and efficient service very friendly will return soon food hot and fresh manager did great job coaching and teaching new employee training read more

Food is salty as hell. Slow line. The chicken is so damn salty. Feel like I'm gonna throw up. Coleslaw looks like garbage. Peanut Tree-nut friendly read more

Zaxbys - Zax's sauce 4 piece chicken box, fries, Texas toast - Salad Near Me - Madison, Alabama

Peak Zaxby's on US-72 in Madison, AL--messing up orders like it's their signature dish. Ordered a Wings and Things Plate, and they just yeeted the "Things" part into oblivion, leaving me with only wings. No surprise there; their staff seems allergic to getting orders right. Check your receipt, call them out on it, or better yet, skip this trainwreck of a location next time. They're consistent at one thing: screwing up. read more

Zaxbys - See any Chicken Fingers in there? - Salad Near Me - Madison, Alabama

Now i see why the reviews are so bad i had a grilled chicken from here for the first time ever in my life and it made me sick I always get the tenders and fries for almost 6 years now and when I try something knew I get sick the chicken obviously wasn't fresh after 2 hours all grilled chicken and fried chicken should be thrown away read more

Employees are rude asf. The one girl and her friend sat there and made fun of me for crossing my arms for waiting cause they fucked up my order. They didn't put any of the sauces on the kickin chicken sandwich like tf? And they weren't that busy!!!! And then I saw them making fun of me and when they noticed they were on shock. The girl gave me the middle finger which was uncalled for and she is on the clock which is even worse. The manager didn't do shit either. Fuck them lazy ass employees. read more

We gave Zaxby's a try after a long weekend on the lake. Everyone was hungry & exhausted so we decided to get take out. Unfortunately they only gave us half the orders we paid for. So after debating on who would drive back, I was able to muster some energy & head out. I was very pleased to have the manager quickly and kindly offered replacement meals. She was so nice and even let me know a few different menu options. The food was hot and delicious. My salad fresh & crisp. The restaurant itself was very clean and offers ample seating. Their drive-thru, even though very busy, goes rather quickly. I believe it is safe to say, Zaxby's will be our families go to indulgence. read more

Zaxbys - The Blue Salad - Salad Near Me - Madison, Alabama

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I got up out of the bed to go get food through the drive-thru. When I ordered I was specific and polite in saying to please ensure that my food is hot and fresh. They said ok. I paid, got the bag of food, opened it up and looked at it and absolutely no heat and it was not fresh. I threw the whole thing in the trash because I was disappointed that I took the time to choose them, pay almost $12 for a meal that I couldn't eat. "Zoe T" was the name on my Zaxby's receipt. I made it a point to notate it because the service as well as the food from her was just crazy. The tenders and fries had both been sitting. She obviously did not relay my message. I told them that I did not mind waiting for hot and fresh food. I guess that didn't matter at all because they gave me what had been sitting all day. Also, while I was there waiting at the window, the girl on the drive-thru headset was rolling her eyes in frustration at the driver behind me who was simply asking to have their tenders buffalo'd in the tongue torch sauce. The Zaxby's lady was really rude and said that the Buffalo Sauce and Tongue torch sauce are the same. They are absolutely not the same. She then immediately said "do you want it or not" to the customer. After seeing that, I had a feeling that my food was not going to be right but I still gave them the benefit of the doubt. When my food was not what I asked for (hot nor fresh), I proceeded up the street and went to Chic-Fil_A where I should have went in the first place because service is always at it's best. I threw the entire Zaxby's order in the trash when I got home and the only reason I didn't go back in Zaxby's to return it is because again I got up out of the bed and went so I was still in my pajamas. Lesson learned that I will never be back to this particular location and even if in my pajamas I'm going in to get my money back, period. Businesses should understand that each order is a customer's choice choosing them to and expecting kosher product. Customers dont want to throw money away. I know I don't when it comes to my food. read more

Zaxbys - Salad Near Me - Madison, Alabama

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Sometimes good service and food sometimes it's not loud people who don't know how to use inside voice mostly kids

Why waste time ordering online ... 3 rd time I have ordered online and the 3rd time standing and waiting .... got an attitude from staff when I asked about it for the 3rd time .... Very aggravating!!! People ordering in line got there food before me and I placed my order 20 min ago .... Finally got my food at 12:25 .. 27 min form the time I ordered... And yes my fellow Yelpers, the order was wrong.... At least the food was good... Followup: After logging my issue with corporate the manager of the Zaxby's off of Sullivan respond and it was not even her store that I had the issue with. Yea Zaxby's for responding and making things right. read more

I hate this because I usually love this location during the earlier hours of the day. Ran through a couple of drive thrus for the family. Hit zaxbys first, by the time I get home I realize I'm missing an entire meal. And with all of the receipts flowing around I couldn't find the zaxbys receipt. So I went in and told the kid at the front what happened. He finally gets the manager. When the manager questions the order taker, and the person working window, I hear them both saying "that's a lie", "he's lying". As someone who has been a manager in fast food since 17 yo, this particular experience was honestly unacceptable. The order taker was choppy at the speaker with taking my order, it sounded like she had more important things to do at the same time because she definitely was not paying attention to my order. And at the window, complete silence. Not a "hi how are you" no "have a great night." Nothing. Manager was fairly nice and professional about it, and gave me my missing meal. But things to take from this, the customer is always right. (Even when you know they are not!) + even when they aren't right you can't be screaming that the customer is a liar! And when you disappoint a customer you lose business. This is common sense. At least you'd think. Do better at this location!!! read more

Was enjoying the quiet, didn't last long, kids came in and, the parents now a days don't know how to keep them calmer than that, not the kids fault. I ordered the large chicken strip platter , LOL unless you are planning on two people eating it, get the small I'm a big girl and I couldn't eat it all. They bring you the food after ordering they also come back and check to see how things are, extremely nice. I hate the drink machine they have now because they always seem to drop odd flavors and when trying to get something normal to drink. But the ice is to DIE FOR, I'd come here just for the ice. read more

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This location alone has turned me off to Zaxby's completely. Everything is cold. Workers suck. They don't even give you the correct amount of whatever you order. Chicken tastes older than me. Somehow the soda is even flat. How do you fuck up a soft drink on tap? Close it down. read more

Apparently, the concerns that I originally raised appear to have been addressed. Returned to the same location again today and was pleasantly surprised in both quality and service. Kyle provided prompt and courteous service. The food plate was 180 degrees out from what prompted my original comments. Although improved, I still am not completely convinced that the changes will take, as such I will try them again sometime in the future and repost, again. I would like to thank Martica M., the Social Media & Public Relations Manager for acting in a swift manner and responding to my concern. Based on today's experience I would rate the restaurant three (3) Stars (A-OK). Hopefully follow on visits will stay consistent and justify higher star ratings. Best to all. read more

Zaxbys - Salad Near Me - Madison, Alabama

Zaxby's has good fried chicken strips. I like the seasoning on their french fries and their dipping sauce is the best. This location has many funny signs on the walls and the employees are super friendly. read more

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Have been wanting To try the spicy Zaxby sandwich. So today was the day. The sandwich was really good. The meat was crispy the bun was soft and had good flavor. The fries on the other hand were Less than. They were either cooked in old oil or they were old french fries and way too salty. When our food was delivered we asked for ketchup. The person that delivered our food ,which was the manager, mumbled something as he walked away and then never came back with ketchup. So I proceeded to go ask for ketchup and I got three packets. For Two people fries this is not enough. So my husband went back and asked for more and he received three packets. Since I'm not really eating the french fries I guess it's plenty. Was not impressed. The people that work here are generally kind but the manager seems like he doesn't want to be here. read more

Slowest Zaxby's I've ever been to. Would be faster to drive to a Huntsville location.

The last two times I have been here for to-go, they have under-sauced the wings so much that you wouldn't know they had any. Literally, the box was bone-dry after taking the wings out of it. Zaxby's wings aren't inexpensive, and the only reason to choose them over any other is their unique sauce flavor. If you don't get the sauce, it is a total ripoff. Buyers beware. Check your order before you leave. read more

I went to try the brand new zensation sandwich my brother was raving about last week. I usually ask for fresh or extra toasted bread because I like mine a bit crispy. When I get my food it was good but my chicken/bread wasn't even room temperature. The bread was more cold then anything. The fries were a bit bland but were decent and my egg roll was pretty good. I understand that COVID could affect this but it was a sub par visit. read more

Considering I love this place, this may be the worse location. I came here last week after what was a long day at work so I figured I would get some food. Drive thru looked like it was not moving anywhere so I figured I would go inside. No joke, I ordered my food at 8:38pm and was waiting for the food. The manager himself came out and we talked for a moment. at 8:54pm the girl who took my order looked at me and asked "are you still waiting" I wanted to be smart but decided not to be. She then found out that nobody was making orders for the inside order part as they were more focused on drive thru. The manager came out again and saw I was still there and asked if I was waiting for something and I was like "yeah my food" he then noticed something was not right. After a few more minutes I got my food and he apologized for the wait and I went home. Food yet again was messed up. I have noticed the one in Athens and on University Drive in Huntsville are better than this location. read more

how are you out of small snacks, but can still charge and offer me a big snack?? egg rolls are decent though even if while I was at the window cashier shouted "manager said push egg rolls they are about to go bad" Daphne Al, location read more

I received a brown slimy salad with cold, hard, dry chicken. It was inedible. The fries were good.

This location is a literal disaster, came in around lunch in a Sunday and there were working running around in the dining area with customers and throwing things and spilling a huge drink in the floor with no management doing a thing. The food came out cold because the employees were too busy gossiping. Disappointed read more

I eat here very often wings are delicious and always fresh would shove them up my ass if I was brave enough read more

We dined in on a Friday around 5ish. The food and wait was fine. This Zaxby's location is pretty consistent with their product. I do love the wings at Zaxby's, but everything is overpriced. read more

The goofiest zaxbys I've ever dealt with a pull right past Patrick he doesn't take my order so they ask me to pull around again why don't y'all put someone with some sense outside at least read more

Not a new problem at all due to covid. This location is always snails pace slow with never a friendly word or acknowledgement. Even when you order ahead on the app you will likely wait for 15 minutes once you arrive. Not sure how they stay open. read more

This place is GREAT. My chicken was fried hard like I like it. The onion rings are good as well. My food came out in a timely manner. The employees were great. I will definitely be back. This was my 1st time read more

OMG! I have lived all over the country, but Zaxby's chicken cannot be beat. Probably a heart attack waiting to happen, but the flavor is to die for (pun intended)! read more

79 yr old male: I can only speak of their chicken salads. They are EXCELLENT! The Cobb in particular is a great combination of ingredients, and the prepared packets of bleu cheese dressing are to die for. You can have fun mixing unique drinks with their drink machines! The service is polite, efficient, quick and friendly. Zaxby's is on my Permanent Favorites list! read more

been goin to this location for years and for the most the food is good and service has been so so, until today...go through the drive through order,pay and i'm on my way...get home and only got two of the three orders...call the location and got voicemail, leave message, call back and finally girl answers...explain the issue and first thing out of that mouth is "what do you want me to do about it", immediately ask to speak to manager "i am the manager" well you messed up, can you deliver, "no" so you're telling me I have to drive 20 min back to you because of your mistake, "yes, or i can refund your money" ... last time my money gets spent there and the manager could use an attitude adjustment... read more

I love Zaxby's. What I have learned is that not all of their stores are the same. This particular store has an incredibly slow drive-through. Twice I waited in line 20?minutes, as did a long line of cars behind me. I have accepted the wait, because I think the salads are wonderful. That changed this week when my salad came with small, hard, over cooked pieces of chicken. If we lived closer, I would have taken it back. read more

Rudest service ever today. They need to work on that. Asking me "is that all" after EVERYTHING I say. Don't rush me. And I told them to have a nice day and all they said was bye. I rather just go to Athens Zaxby's better service read more

When you make a customer sit 10-12 minutes in the drive thru to "drop some fresh hot chicken tenders", how about you don' then give them old, COLD fries and Texas Toast to go with them? Fed it to my dog. Won't be back. read more

First off let me say we love Zaxby's. But they have got to make some changes at this location. Thru the app, I placed an order for curb side pickup. Arrived and called to let 'em know I was there. Was told that they don't do curbside after a certain time. The app said nothing about this. Called again and asked who's decision it was to not do curbside and was told manager. Asked to speak with manager ... manager (James) said he wouldn't let his 'girls' go out after a certain time. OK ... first, when I asked for him to deliver, he said 'I won't do that', not I can't, I won't. Secondly, isn't it sexist or something to say his 'girls' can't do that ... maybe his 'guys' can. Well now I have to get in the drive thru that is wrapped around the building ... wait another 10-15 minutes for food that has been setting there for 10 minutes already! Now there is a guy taking orders before the usual menu/speaker board. I pass him taking someone else's order and get in line. Here he comes saying I broke in line. I explain I am picking up an order that is already ready and James said to pickup at window. He goes to get the manager ... which turns out to be a very nice lady and not a James. Maybe James weren't the real manager? She goes in and brings out my food CURBSIDE. Y'all got to figure this out. Either do what you advertise or take the option off the app. Too many excuses only make excuses. Yup ... I'll go back! read more

i used to love going here. my past couple visits have been terrible. my wings barely gets any sauce on them and the fries are never cooked all the way. it's becoming disappointing. hope it gets better read more

Love Zaxby's! Love their tea, chicken, fried and their homemade potato chips are awesome!

I enjoyed the rat play in the kitchen. The roaches were a little fat, but that's a little expected. The staff is friendly. Friendly enough to stare you out and talk about you. Now that's customer service. read more

I have been to this zaxby's as a customer and as a door dash driver a numerous amount of times and have had a pleasant experience until today. Routinely, when I receive a DoorDash order from this Zaxbys, I use the drive through to pick up their meal to limit my exposure to other people. This has never been an issue and I have always been directed by the employees to round the building to the pickup window to receive the order. Today was no different, I was picking up a DoorDash delivery through the drive through and after being directed by THREE different employees to continue waiting in line and to pick up the order from the window. When I hit the window, I was shocked to be greeted by an awfully rude woman refusing to hand me the order. This woman had the CUSTOMERS food ready behind the counter and after allowing me to wait 10+ minutes in the drive through, she was refusing to hand me the order. The proper way to address this situation would be to HAND me the order and THEN explain to me to come inside next time ( to which, I would comply) But no. This woman made me late to delivering their customers order for absolutely no reason. I'm literally making your business money by delivering your food. I don't understand why some people are so rude to dashers who are respectful and only doing as they are told. I've never left a yelp review before but I could not believe how rude this woman was to me. Some people get so power hungry off of having a title at a fast food joint apparently. I feel really bad for the employees that have to work with her.. I was only inside the building for a few minutes and was uncomfortable with the way that she was barking orders at the employees. Ridiculous. read more

The only thing that was "indescribably delicious" about my visit to this Zaxby's was the house salad with chicken chucks. And at the other end of the spectrum of my order were some of the worst chicken wings I have ever had. A shriveled and leathery mess not worthy of human consumption. read more