I ordered over $40 worth of food including a $9 delivery fee on top of a tip. I asked the driver to get my receipt for my points and so I could put my order number on there. The driver was told they don't give receipts. I called the store to speak to the manager. He told me they don't give receipts because the drivers were stealing the codes. I told him I requested my receipt. Then I asked if he could give me the receipt number or give me points that I'm missing. He told me no and acted like my request didn't matter. read more

My wife and I normally split the Cobb salad at Zaxby's because it's so big. Today the salad was spot on and very tasty as usual. The server knew we were splitting the salad and did it for us in the back. This is so awesome they would do that for us! We tried the new fried shrimp they have today. We both liked it and thought it was good! The food was great and delicious. The service was very friendly. We definitely recommend Zaxby's and the new fried shrimp. read more

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Im very disappointed with this zaxbys, i strictly told them to add two extra honey mustards and to make one of my orders have spicy zax. When I received my order it had two honey mustards for my combos and an added ranch. I didnt ask for any ranch, they didnt even charge me for any other extras. The ranch was on the receipt! I went inside to get my sauce and was informed that i would need to wait in the line of about 7 people to order my two 25 cent sauces, im beyond disappointed, and im not expecting freebies but I've worked in food before just give the sauce away its easier. read more

This Zaxby's has the worst customer service. Every time it never fails and I order online to pick up. However my salad was fresh and good. (I had started eating already) read more

Zaxbys - Cobb Fried Salad - Fast Food Near Me - Jacksonville, Florida

Mediocre customer service Extreme wait time and unable to follow instructions I understand training, but common sense has something to do with it and it's not so common here read more

Always consistent and always good service. We love to get it but we have issues with Uber eats delivering but that's not on Zaxbys.

This has to be the worst Zaxbys I've ever went to. Came to Jax for a quarterly meeting. Ordered a meal with a cookie. Got to my room, no cookie and no utensils to eat with. Wrote the management company. They sent me a coupon, just for a free cookie. Coupon was good for a week. Oh well, just stole that from me. Went today, asked for Mayo. They are out. Got to my room, again, no utensils. I can't eat coleslaw with my fingers. I won't be back to this location, maybe to any Zaxbys. They used to be good, most are crap now. read more

Food is cooked great, it's the people who put everything together that's a problem, EVERY time i get my order from drive through they always always always forget sauce, wether it ranch or hot sauce, these people need to be retained. Other than that it's ok . Just wish there was another location ‍ read more

Fries are the bomb. Food decent. Always greeted upon entering. Restaurant always clean. Great atmosphere.

This is a nice, clean place. The workers are efficient and pleasant. We normally only get the Zax Snack (3 piece tenders, fries, toast, drink for $5.99) but my husband works nearby and has had other items off the menu. He's been very satisfied with all of them. This particular time, the fries were just average, but the chicken tenders were delicious (as always). I like the fact that they are served out of the fryer and not from under a heat lamp. Good sized parking lot, but if you are in a hurry you might consider just going inside instead of using the drive-thru. This area of Commonwealth is a huge industrial area and this is a very popular restaurant (the other fast food places here are burger based), so the drive-thru is always packed (wrapped around the building). read more

Zaxbys - Big Zax Snack, 3 pieces, French fries, toast and drink $5.99 - Fast Food Near Me - Jacksonville, Florida

Boneless wings were a good size and had just the right amount of sauce and spice. The fries that came with the meal were a bit under seasoned. Overall a pretty decent drive thru meal read more

Zaxbys - 5 peace boneless wing meal (tongue torch) - Fast Food Near Me - Jacksonville, Florida

Don't waste your time coming here for the Cobb salad. You used to get a decent amount of bacon, today it is one sorry, stingy, small a$$ piece. I can make my own at home for less than the $12 they charge with plenty for another day. read more

Zaxbys - Fast Food Near Me - Jacksonville, Florida

Monday evening 6:30pm Drive-thru had one car in front of us. Had to wait to order but after ordering process went quickly. Ordered a Grilled Chicken Sandwich meal, pulled up to the window, paid, got food and drove away. Got a Club Sandwich Meal instead (says on the receipt), not a big deal - buttons could have been next to each other on the register. Sandwich was poorly made: bread on bottom was not cut, lettuce & tomato spilled all over the container. Did get napkins and a straw. Fast & hot but no attention to detail. #VickieTravelz read more

Greeted as soon as we walked in! Fast and friendly service! The food was hot, fresh and good! We ordered an order of onion rings, wings and things that came with 5 wings, fries, bread and chicken tenders. Zaxby's is a must when I'm in Jacksonville as we do not have one in Miami. read more

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Michael the Manager has excellent Customer Service . He was just so nice and pleasant. The food was hot and fresh as well. The restaurant was clean as well. read more

Ordered ahead of time and the order was ready on time and was nice and hot. Nice staff as well.

This zaxby's is awful! You will wait forever and the staff is ridiculous! I was in on Monday and Candace was beyond nasty! She smarts off to customers and bad mouths them where they can clearly hear her! She deserves to get fired! I would personally come in and fire her myself! read more

Absolutely the worst organizational skills one could experience. I drove up and observed the drive thru backed up 20 cars deep to commonwealth Ave. I figured walking in may be faster. That was a mistake!!! Nearly 30 minutes elapsed before receiving my order. read more

After driving all the way from Blanding Blvd. to order and wait in a extremely long line and our order was wrong so instead of going back thru the drive thru after reaching home and realizing we were given someone else meal. We drove back and go inside to resolve the issue and we wait the hostess (female in the front) came to the counter to see what was wrong with the order and we told her we didn't get what we ordered she gave us a blank stare and another lady who was bagging the orders said she'll take care of it and asked us what we had ordered. After we finally got our order I asked for zak sauce she said that it's 25¢ , I said that's ok and add a fry she said they aren't suppose to be really be taking orders inside but people were inside to order though?????? The one on ROOSEVELT ROCKS THIS ONE not really. read more

I heard of this place, but never had the chance to try them out. Well, I got my chance a week ago as I was training for work in Jacksonville, Fl. I ordered the chicken platter with the sweet and spicy sauce. It comes with toast and slaw. I opted for onion rings instead of fries and was glad I did. Pricing was moderate and the food was really good. Everything tasted fresh and delicious. If I come across another in my travels, I'll be sure to stop in to try another selection. read more

Zaxbys - Fast Food Near Me - Jacksonville, Florida

Visited on 11/18/21. Ordered a zalad (grilled) with lite ranch dressing and 5 plain wings; also with lite ranch dressing. Reached home and found that the 2 ranch dressings were not with my salad. I called and spoke with the manager ("85 Chris"), and explained that this happened last month and I let it pass, because I had dressing in my frig., but this time I had no dressing and could not eat salad. The manager said I would have to bring them right back in, and he would replace the salad & 2 give me 2 dressings. I advised that I lived quite a distance (thinking of gas cost and my time). And, that I would be returning to the area in two weeks, he rudely said he wouldn't give me 2 wks to return items. He then told me the store was too busy for him to talk further with me, and abruptly hung up the phone, while I was still talking. read more

I experienced Zaxby in another Jacksonville location. Good food and reasonable price their. This location has a reasonable price(duh a chain, but when eating at 4:40 on a weekday, the store fully staffed, I was given (promptly I should add) cold chicken fingers with burnt toast and warm fries. I watched as the young man in the kitchen with a headset did his best to fruit with every cashier in the building. As it became time for an associate to walk through and 'clean', the young lady simply took a towel and wiped ice in to the floor walking away. I found it unbelievable as well so I posted the picture. I acknowledge the difficulties in hiring service personnel. But once hired real leadership manages these behaviors. I will go back to the chain but I will not come here even though it is walking distance from my hotel. read more

Zaxbys - This was wiped off the counter and left by an employee. - Fast Food Near Me - Jacksonville, Florida

Rude, obnoxious, unfriendly, inconsiderate. Gotta love when you pick a place for lunch and they make you feel like you're inconveniencing them by coming there to order and eat. My apologies, I'll go somewhere else. read more

Nothing special, nothing bad, it just is. I am glad to have this as an additional option when I have to be on this side of town after school. Today my fries were warm, not hot and not cold. One of the drink machines was out of ice, one of the paper towel dispensers in the bathroom was empty, and a general sense of needing a little additional cleaning in the restaurant. And let's be honest, Zaxby's is kinda expensive for what it is. Almost $30 for two of us to dine. read more

Zaxbys - Fast Food Near Me - Jacksonville, Florida

I understand most places employ young people but please work on the customer service. Rude!! This location is in a certain area of town and I wish I could say that the staff did not represent the area. Which is not a good thing. The wings I orders was hard and the hand full of fries were not hot. Had to speak with the "assistant general manager Daryl. I see why the staff has no answers. I know these places are independently owned but the brand should always be the same at all locations especially since this is off a main highway. If you go inside they want let you use the restroom. So my companion which was older had an accident on himself. read more

Idk if it's just this location but the chicken is ALWAYS HARD!! It's like old grease is used and the chicken is kept in there way too long! I can go in between some weeks and every time I get my order, I am highly disappointed! I order the Wings and Things and the wings are SUPER HARD! Too hard to even chew. The tenders are hard and dry, and the fries aren't always fresh. I will not be returning to this location but I'm sure the others are much different. read more

Not even a car behind me or in front of me and they make me pull up to the white line at the stop sign to wait... And they even got my order wrong. read more

Decided to spend a gift certificate for this place. Never again will I go there. They open at 10.30am. I was ordering a little after 11am and the bone in wings were hard and old. Save your money and go else where. read more

Drive thru line was packed. Decided to go inside to order. Was told I needed a mask inside. I put on my mask. Then tried to order. Was told that I had to order before hand to be in the store. Tried to order my food on the app. While doing so a guard they had posted told me I had to place the order outside the location and hand to wear my mask while doing so. read more

I usually have their salads which are amazing and they serve enough salad for 2. The service is good, this time I went through drive through. Alysia waited on me today, she was wonderful. Very polite read more

Zaxbys - The Cobb grilled chicken - Fast Food Near Me - Jacksonville, Florida

Surprised to see negative reviews.... went here for lunch today and ordered the 6 finger plate. I like the option oof getting double fries instead of coleslaw. Food was good, good sauces. Reasonable price for quantity. read more

Worst location I've been too. They let construction workers in uniform cut lines and order before others? Not pick up orders either just going past the line formed and placing an order at the front. read more

Wish I could rate this locations zero stars . They're Rude ,unfriendly , poorly ran need to work on customer service and understanding the customer always right . Buffalo Tenders was not fresh taste old . Toast was hard. I really regret spending my husband lunch break at this location will not be returning . read more

usually a good location and preferred cause it's closest to the house, but sometimes the late night staff really struggles with basic things like fulfilling an order correctly or NOT putting a label in the bottom of your cup of sweet tea. wonderful surprise while eating my ice read more

This is the Zaxby's recently built on Commonwealth Avenue. The service was terrible and I waited 30 minutes before I got my fast food. I ordered their chicken club sandwich and some fried mushrooms. The food was decent but nothing to brag about for fast food. read more

Got food thru Uber eats, food came still hot and on time. Very friendly staff as well!

Food was hot and good and service was fast, but almost every aspect of our order was wrong or missing when we got it (we went through drive-thru). The staff was so friendly and helpful in fixing the issue however that id still recommend. read more

The food was hot and tasty, but I cannot give 5 stars because the person taking our order in the drive-thru kept interrupting and totaling our order like we were done ordering. We finally got frustrated and quit ordering, so ultimately we didn't get everything we wanted. If they would have just let us order and not interrupted, we would have ordered much quicker and been able to complete our order. It's a little irritating when this happens. read more

Food was hot and fresh and super fast drive thru! great service and would definitely recommend

Horrible customer service. We waited in the drive thru for a salad one salad and they did not get the order right. On one salad. Your only job is to include dressing. My fiancee who had no shirt on which is why we went thru the 6 car drive thru to start with had to turn around to go back to get dressing. Some african american guy sitting at a table told him he had to put a shirt on. He got up from the table and put his hands on his hips. Then proceeds to try to put this hands on him. Over ranch dressing that I paid $10 for to start with. I don't know what kind of ghetto managers you have working over here but you need to explain to them that salad takes dressing and trying to touch a customer will get you cussed out. He also followed him outside to talk shit to him. Tour job is inside the store not antagonizing upset customers that just want their salad dressing. One job. You had one job. read more