I won't make this mistake again. I popped over to Zaxby's on Super Bowl Sunday seeking a tasty snack hours ahead of a game-day party. I was lured in by their perpetual ads on Spotify touting "Southern Fried Shrimp for a limited time only!" The cashier had NO idea what I was talking about. So he offered & sold me the standard shrimp meal off the menu ( the receipt does says Southern Fried) And it was meh. I waited several minutes for my order which implies it might be freshly made. Boy was I wrong. The fries were room temperature and limp. The shrimp was cold, minuscule ( think thumbnail) and flavorless. I guess it was fried in unseasoned batter. Nothing Southern or special about it. I'm doing the survey published on their receipt so higher-ups know how disappointing this entire experience was. You know you have a problem when the best part was the Texas toast. read more

Started eating at Zax for the chicken fingers which are amazing. Graduated to their salads, the best around, including the all-time winner, the Zensation. This is an Asian type salad right down to the egg roll it comes with instead of the Texas Toast. What once was an occasional temp menu item has been elevated to full time status....YAY! You can even buy extra egg rolls- highly recommend...the best around including those from Chinese take outs. Recently had our teen age grandsons overnight..what 5o feed them? Zaxby chicken fingers. Rather than get individual meals they have a Zax pac box with 20 fingers, double large fries, 4 pieces texas toast and 4 dipping sauces. Price? $30.99 A good deal. Brought it home and everyone was happy and we had more than enough. The size of the box was amazing. Love Zax. They have a reward program so you earn free food, always a good thing. read more

Zaxbys - Giant Zax pac box. The 1 cup measure is there for size perspective. - Salad Near Me - Gibsonton, Florida

Came in for a quick lunch and was very pleased with the service I was provided. The staff was very friendly and attentive. I ordered the Big Zaxby's Snack and it was a fair portion, it used to be a larger serving but with rises in cost and profit margins, price has gone up and portions have gone down. The dining room was clean as well as the bathrooms. Glad they are ensuring the area is clean for their patrons. I will definitely be back to this location. read more

Get a small nibbler sandwich and fries for $5. The fries were soooo fresh that I had to let them cool down for ten minutes at least. Very happy with my food read more

I tried Zaxby's for the first time today. I've heard amazing things about their salads but opted for something else today. Large serving for $15, too! The Buffalo wings were really good, and I didn't expect that at a fast-food drive-thru. The tenders were crispy but did seem like maybe it was time to change the grease. Loved their Zaxby sauce. A lot of food for a reasonable price. The drive-thru had a long wait, but the girl at the window apologized and was very nice. I'll be back! read more

Zaxbys - Wings and things combo with a drink and 2 sauces for $15 - Salad Near Me - Gibsonton, Florida

Tried this for the first time and unfortunately we fully got the wrong order. The other family with our order came in and they had to remake both our meals which took quite long. They also forgot our condiments the second go around so we had to ask for those again. Overall, we'd skip this due to the service issues. Food was okay but not worth all the hassle, especially for a drive-through order. read more

worker named serena was extremely disrespectful to me they forgot a part of my order and she came to the window and tried to deny that it wasn't in there and was extremely rude and i showed her all the contents in the bag and that it was missing and asked for the manager and she said i am the manager in a super disrespectful tone then closed the window on me and came back with my missing items. i'm not the type to leave a review but the experience was genuinely extremely weird and uncomfortable and unprofessional.. read more

First time at this chain of chicken places. While the restaurant was open, airy and clean the chicken was just ok. Wasn't overly impressed with the quality and breading. Fries were soggy and not the best I've ever had. I'd you like a wide choice of drinks from their dispenser your in luck but as far as "great" chicken you might leave disappointed? read more

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i'm so sick of them and their weak service. i ordered two cobb salads only for it to be filled meat, cheese, egg, & tomato, and no lettuce!!!!! $22 down the drain for nothing. every single time i go there it is never correct and service is horrible!!!!!! do better!!!!!!! no wonder the employee turnaround is crazy, no customer skills.... at all!!!!!! read more

Zaxbys - NO LETTUCE!!! I ORDERED A SALAD! - Salad Near Me - Gibsonton, Florida

I love the decor. The chicken was tough. They have a multi flavor coke machine but it was out of flavor just tasted like soda water. The toast was the best part of the meal. read more

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I'm staying in the Extended Stay next-door and Zaxby's garbage blows into the parking lot here. The garbage also blows into the pond next door, which is the only bit of nature in this huge shopping complex. Zaxby's Styrofoam containers, styrofoam cups, plastic bags, paper, condiments, hairnets - all in the pond. Don't give money to this trashy business. read more

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Wings were terrific! Staff was friendly! Service was quick! It doesn't get better than this folks!

Food okay at best. Fries were fine but the sandwich was not good. All breading barely any chicken and the breading tasted burnt. If you want a chicken sandwich DONT come here. read more

Zaxbys - Chicken sandwich... where's the chicken ? - Salad Near Me - Gibsonton, Florida

I love a good grilled chicken sandwich and Zaxby's is the best. And I've tried them all. I'm not sure what makes them so great but their flavor is delicious and I've never had an unripe tomato slice on one of their sandwiches. Service is usually fast through their drive thru. The one downside for this "green world" participant is the over use of styrofoam in their to-go packaging. Zaxby's could be a near-perfect restaurant if they'd address this issue. read more

My partner and I visited on 1/10/24 and while we were pleased to receive two different orders that came out hot and correctly, we were extremely disappointed by the staff that we encountered in store. Staff was lacking basic manners and kindness that you should typically see in food establishments. read more

Stopped by for a late night dinner, took over 5 minutes to order and we were the only ones in line, they did not get my order right, and the food was sub par & both soda machines were mostly out of all selections. This was my first experience with eating at a Zaxby's and probably my last at this location..... I had high expectations for a good chicken sandwich from a place that only served chicken! read more

I go here every now and then because I like the sweet iced tea. The chicken is just OK. The service is OK. Every time I try to order in the drive-through it's so hard to hear because the car wash right next door. This place is just OK. read more

Three of us went to Zaxby's for lunch on Sunday. First, we saw that they only offered two salads instead of the four different one's previously offered. My wife and I each ordered the Cobb salad and our friend ordered the house salad. When we got to our table, the first thing we noticed is they aren't as big as before and there didn't seem to be as much chicken as before. Overall, they weren't bad, lettuce was fresh and crisp, however the chicken was barely lukewarm. We have frequently gone to this location and now with fewer selections, plus reduced size, doubt we will go back any time soon. read more

Lunch at Zaxby's. It took 20 minutes to get our salads. When I picked up the salad I mentioned the long wait- was told it was because we ordered a "grilled" chicken. So if you want fried you are getting fast food. No fast food for grilled. This is a first for me. Never had this problem at any other Zaxby's. So my fried house salad was cold - yep even the bread. My wife's grilled chicken was hot - right off the grill. Maybe the manager needs to talk to the crew. I was check #2761- on 11/27/19. read more

This review has nothing to do with the staff or service but the food mainly. Chicken tenders are meh. Fries are eh - but I also don't care for the thick fries. Sauces are good. Didn't care for the fire signature sauce, tasted like pimento cheese & Buffalo sauce mixed. Toast was the best part! read more

I'm thank these place is so close to home when I'm craving great chicken tenders and Zaxby's sauce

My husband and I order from the drive-thru frequently and service is always friendly and quick. Our favorite thing to order is the Wings and Things platter with the sweet and spicy sauce. Both traditional and boneless are great options but our preference is traditional almost every time. There salads are also tasty and always fill us up. My go to is the Cobb salad with grilled chicken. Portions have never been an issue with us, we are always stuffed after. Dined in once and the service was great! read more

Great job again Zaxby's. Shrimp is off the chart great flavor. Staff wonderful and caring everyone seems to like there job

Food was alright but customer service wasn't great. I forgot my sun glasses at the table and some lady in the kitchen said "Why's he going over there again" which I thought was rude. read more

I do not like leaving bad reviews and while the food is always good and that's what keeps me coming back to Zaxby's, the service here through the drive-through needs some serious renovation. It's always extremely long and when you get up to the window there's never a greeting or asking how you are it's just take your money hand you your food and drive off. The one time that I used the app to order ahead it was done in less than 10 minutes and when I went inside to pick up my order, the cashier was super friendly and asked if I needed anything else and it was just a completely different experience. I guess if I want to continue visiting this location ordering ahead via the app is going to be the way to go because the drive-through just doesn't work. read more

Zaxbys - Salad Near Me - Gibsonton, Florida

I love eating at Zaxbys until today. I picked up a 20 piece tender meal and nibbler for my family and when I got home there was no nibbler and the tenders were burned. I called the restaurant amd spoke to the manager who had a very i don't care attitude. She offered me a tender meal even though i explained i had 20 tenders that were inedible. I questioned what she said and she was like oh they were burned. She obviously didnt listen or care. Very disappointing. We live too far to just go back. She did put me down for a replacement 20 tender but the lack of caring is very disheartening. read more

Don't go here unless it's their busy times. That's the only way you will get fresh food. Every time I go when they aren't busy I get this dried out, can't even eat it chicken. Disappointed and still hungry. read more

Zaxbys - Boneless chicken wings with sweet and spicy sauce. - Salad Near Me - Gibsonton, Florida

What's not to love about Zaxbys. The food is always great. Service is a hit or miss but that's a given with fast food restaurants. This location is always clean. My food always comes out fresh. I have no complaints. My fav is the Zaxby's club sandwich combo. It comes with 3 chicken tenders on Texas toast with bacon, cheddar, lettuce and tomatoes. I opt out of the Zaxbys sauce because I'm not a fan of mayonnaise but bbq sauce does the trick! It also comes with some fries and a drink. Very filling. I love the fact that they put season salt on their fries too! It's one of my top fav fast food restaurants! You should definitely check it out! read more

Good food and a great community partner. Thank you for your help on hurricane relief. I will be sure to spread the word. I hope you receive ten fold! read more

Got chicken bacon ranch fries well we better start calling it chicken and one piece of bacon fries bc twice now I've gotten this order and and it's all chicken no fries and one piece of bacon no cheese and definitely no ranch was found anywhere wth guys! Btw had to add my own Zaxs sauce to be able to eat it read more

Zaxbys - Salad Near Me - Gibsonton, Florida

As much as I love Zaxbys and hate leaving bad reviews, this place is terrible. Every time I go through the drive thru there's always something wrong with my order. I've been given the wrong order a handful of times. I don't understand how you get things wrong all the time while the dine in lobby is closed due to COVID. (Gave it 2 stars because when I do get the right food, I love it) read more

Good secret sauce highly recommended! Chicken sandwiches is definitely a must add bacon and you got yourself a delicious finger licking meal! read more

Perhaps one of the best experiences I've had at a Zaxby's an that is saying a lot. Quick efficient service a surprise outside of peak times. Amazing drive through crew around 1430 on 11/7 will make the drive to eat here again! read more

I went here for lunch while I was working and ordered a fried chicken cesar salad and large soda for $12. The drive thru was not too busy, and I figured it wouldn't take long because all I ordered was a salad... I was wrong. I am allowed 40 minutes for my break and I spent every minute waiting for my food. After 30 minutes, someone came out and asked what I ordered. 10 minutes later, I finally received my salad. I can only assume they forgot to make my food. I would be shocked if it took 40 minutes for a salad at a sit down restaurant, but this is a "fastfood" establishment. When I finally got my food, what I was given was definitely not a $12 salad. There was very little parmasean and no croutons, it was small, and every bite tasted like bacon, which is usually not even in a cesar salad. I did not finish my meal, which is good I guess, because I didn't have time to eat anyways. Unfortunately, this place gets 1 star because they failed on pretty much every level. It took forever to receive my food, it was overpriced, the food wasn't good,, and the staff made no attempt to explain the longer than necessary wait or offer a meaningful apology. read more

Zaxbys - Overpriced cesar salad. - Salad Near Me - Gibsonton, Florida

Went through the drive-thru and had to pull off to the side and wait. TWENTY MINUTES LATER we went inside to find a debacle taking place without any Manager around at all to help the crew. Many standing around in the kitchen just talking to each other with orders piling up around them. When asking the cashier she said that she would give us something free, or the entire order free. But, no one was around to assist her to give her the approval to do so. We received cold food in which we threw out once we got home because it was not worth eating! WHAT A WASTE OF TIME, MONEY, and GAS in our vehicle!!! I wish we could get each of this reimbursed, but I do not see that happening with similar reviews previously posted. WILL NOT BE GOING BACK TO THIS CHAIN!!! read more

Their service was so bad I was in line waited for 20 minutes they took my order then four more other people ordered behind me and they got their food before me the manager that was there was completely rude she didn't even tell me why my food was delayed wouldn't recommend the store to nobody by the time I got my food it was cold the lack of service needs to be brought to attention and the employees and managers need to be better trained read more

Dinner was a joke! Chicken burnt and cold and chewy as was the rest of my order and some items even missing! read more

Zaxbys - My chicken very burnt!!!! - Salad Near Me - Gibsonton, Florida

Never met a Zaxby's I didn't like! Now we have one 10 minutes from my house! Yeah! By far the best chicken fingers around. PDQ and Popeye's don't come close. These fingers are always large and juicy. Fries creamy and yummy. Think KFC for the coleslaw. And they give you a hunk of buttery Texas toast to accompany your dinner. Some of Zax's honey mustard sauce to dip them fingers in and you're all set! They also have amazing salads, which I also love. If you're craving chicken fingers and fries, then head to Zax, you won't be disappointed.. read more

The drive thru was very quick and the staff was friendly. I'll definitely be coming back for my zaxby's fix.

Purposely didn't give sauce for whatever reason. If they say it was an accident you know it's a lie because zaxbys is only good for there Zax sauce. I can get chicken anywhere. read more