Food is excellent. Service quality not so much, make sure you check your bag. They make mistakes constantly and do not give you the proper sauces or utensils. I have never received a napkin from there. I had to walk on my lunch break to get my dressing and they gave me a cookie after I said that they should give me something for the inconvenience. read more

Zaxbys - Salad Near Me - Garner, North Carolina

Found a cockroach on one of the tables as we sat down with our food me and my kids had to move tables. Restrooms were dirty wet toilet paper on the floor and the paper dispenser for the men's bathroom didn't have any paper in it. My family and I have been to multiple Zaxbys but this one was definitely the worse one. Never coming back to this Zaxbys again read more

Food good Service they ran out of Mayo packs Ambiance nice Men's bathroom, I advised female manager someone missed the urinal and bathroom needs attention. read more

I usually really enjoy this location of Zaxbys but they seem to be going downhill. The service is fast but at what expense? I ordered a chicken sandwich today (the club with bacon and cheese) and I relieved a sandwich with a single slice of bacon and cheese that was halfway off the sandwich. I asked for extra seasoning on the fries (they still did not have any seasoning on them), a side of spicy zax sauce (they gave me a sweet & spicy sauce- not what I asked for) and my coke zero was sticky and wet on the outside! It was as if no one here gives 2 sh*ts about the food. I would have taken if back but I was almost home when I realized. Do better, Zaxbys. read more

Zaxbys - One strip of bacon and cheese melted off the sandwich - Salad Near Me - Garner, North Carolina

Had a boneless wings meal for lunch. Service was great and restaurant was clean. Boneless wings looked more like boneless strips.

These people are hard working and committed to the formula of the zaxbys brand. It's not the best chicken on the market but it's good in my book. Price is reasonable as usual with a franchise, it's all still to overpriced..all restaurants are overpriced these days. I digress..these workers are top notch, keep it up! read more

Good for fast food. Sometimes the fries are soggy and the toast is greasy but it doesn't happen often.

Food is always cold and fries are always soggy . I won't be back!! But the Service was fast.

I absolutely love their salads. We have had mishaps in the past but that is bound to happen in fast food. Overall four stars, although not perfect. We still enjoy them! read more

Very good service, Aaron is the best server I have ever had! He is so quick to get anything you need or want. If there is a mess up with anything he is quick to make sure it is corrected. Aaron definitely deserves a raise! read more

this is the best Zaxby's I believe in all of North Carolina. You are always met with a smile, the employees are always super friendly. The food is always hot and fresh and fast. And the best thing of all is they play Christian contemporary music. I give this place an A+. read more

Where to start ... Messed up my order so I went back inside and the front end person was polite and helpful. I said this isn't what I ordered and I told her what I ordered. She repeated it back and asked the cook directly to remake my order and use a fresh bun please (??) code maybe ..idk. What I do know is my " fixed " order was still not up to par. 3 drops of hot sauce on my spicy chicken sandwich and no salt or spice on fries . Smallest chicken sandwich I've ever gotten from Zaxbys , Maybe 2 1/2 to 3 ounces. For $10. I will not be back to this zaxbys. The one in apex has me spoiled. They actually make your order correctly and they don't try to shit you because you brought an incorrect order back. If you hear the words " use a fresh bun " ...you're getting screwed over. Too many other places around here to settle for substandard service. read more

Food was good and no complaints about that. But when ordering we asked for sauce because we are traveling and staying in a hotel. We ordered for 7 people and got two sauces. We went back in the line and showed her the bag of sauce and asked if we could get some more because of us staying in the hotel. She took the bag with the two sauces one of them being ranch. She returned the bag of sauce with what we asked for beforehand just for there to be no ranch whatsoever. I get it fast food is annoying but we don't have a pantry in our hotel room. read more

The line was long for the drive through so a bit of a wait was expected. Once i got my food ir was hot which is great but my fries were very lack luster and had none of the cajun seasoning sprinkle on it so it was disappointing but over the kickin chicken sandwich was bomb! read more

Zaxbys - Long lunch line today - Salad Near Me - Garner, North Carolina

Ordered 2 big zax snacks with double fries and they gave us only coleslaw as our side. Pretty disappointed bc we asked if the sides came with coleslaw and when the guy on the speaker said "yes", he also said we can change it to fries instead. Didn't realize until we got home but now out chicken is soaked in coleslaw juice :) read more

Zaxbys - Coleslaw I didn't ask for - Salad Near Me - Garner, North Carolina

This location is alright.. the employees were nice. However, an entire entree was missing when our food was brought out. When the missing item was asked for and eventually brought out, the dipping sauce I specifically asked for had still been forgotten about. This location was also out of fry seasoning, the fries were not even salted. read more

Zaxbys - Unseasoned fries - Salad Near Me - Garner, North Carolina

The place was new, but dirty. The drink counter was full of food scraps, wrappers and spilled drinks. I placed a to go order for original boneless hot wings and cheddar cheese bites. I waited about 20 minutes to get my order. They do not have the rewards program set up, and I wasn't impressed with the hot wings sauce. It tastes like Texas Pete's and ketchup mixed together. May be new store issues, but I don't believe the food is worth it to try again, with many other similar restruants around. read more

Zaxbys - Salad Near Me - Garner, North Carolina

This is one of the new restaurants that opened up within the past few years. Each time that we've been the service was quick, the food was fresh and the dining area has been clean. I have noticed over the last few months the wings are getting smaller and they are cooking them a little too long. Some people like their wings fried hard and crunchy but I don't. So, some of the wings my son didn't eat bc he stated they were too hard. Overall the experience is pleasant and it's a common stop we usually make. read more

See all

I have to be the only person in the world who has never had Zaxby's. The store was nice and clean and the food was great. Only problem I had was the service. The person helping me seemed to be very short with me and made me feel as if I was bothering him. I will come back only because I know that there is a great possibility that I will be served by someone else. read more

Stopped in for lunch yesterday. The place was one of the cleanest I have seen. The women working were all super friendly. This Zaxbys brought your food to you (Smithfield doesn't). One of the women stopped around and made sure everybody was doing okay. They have good customer service at this location. read more

We came to dine in today as a family at around 8:20pm and they close at 9 mind you we don't have any kids with us we'll probably be out before 9 anyways and they DENIED us any service because it was getting close to 9 & there was no sign saying the dining room was going to be closed either. read more

We got takeout from Zaxby's on our first night in North Carolina visiting friends. They said they absolutely love it, and we said let's try it! We were so glad we did. Although it wasn't super hot (not Zaxby's fault - it was due to traffic on the way to pick it up), it was still delicious. We went simple with just fried chicken and crinkle cut fries - but it's what we all wanted and we were happy. The fries are really flavorful and the chicken was crispy and delicious. The special Zaxby's dipping sauce was a perfect complement to the chicken. I would have liked to try some of the other sides, but I don't really know what they have! I don't love the styrofoam containers, but our friends said they might be recyclable... read more

They are always consistently good. That seems to be a novelty nowadays. Staff is friendly each time and order is executed without errors. If you are looking for solid good food fast, they should be on your list of favorites. read more

Being resent transplant from Ohio, we are always looking for new places to try. This happened to be one of the best meals we've had since moving here. The service was fantastic. The Manager, Craig, was fantastic and really made us feel welcomed. There are upcoming Kidz events on Tuesday nights that we will definitely be back for. Thank you Craig for a wonderful experience and meal and such a clean and inviting environment. read more

We ordered 4 meals through drive thru and all were wrong. Not only that, but we received attitude when we asked about it. I can deal with my ordered getting mixed up and the side not being switched. But one kids meal didn't have fries and the other didn't have the chicken. read more

I eat here once or twice a month. Most of the time its pickup at the drive through. Their food is better than average and very consistent to previous visits. I will come again. read more

Went through the drive through @1050pm. Food was hot, the crew was very pleasant and didn't snarl or have an attitude.

This is the 3rd time we have recently ordered and the order wasn't correct.  We were trying to give them the benefit of the doubt because of being understaffed and time of day we went being a busy period.  Today I took the incorrect order in and was told in a sharp, rude tone (with accompanying sigh and eyeroll), "We're doing the best we can."  We were overcharged receiving an item we didn't order and didn't receive two others although we were charged for all three.  When I asked about the price discrepancy (which was almost $5, not just a few cents), I was met with, "What about a free meal ticket?  Is that what you want?"  I said, "I just want what we ordered and to be charged for only that."  As she walked away, she said, "Happens all the time."  The missing items were tossed on the counter with a free meal ticket by a different employee who immediately disappeared to the back.  I can appreciate being understaffed and am patient with that situation, but I cannot excuse the rudeness and disrespect with which I was met.  I don't know who will get the free meal coupon, but it won't be me.  Had I not been picking up food for other office staff, I probably would have requested a full refund and she could have kept the food.  I give it 2 stars instead of 1 because the food was fresh and tasted as expected.  They've lost my business read more

I don't understand why EVERY TIME I order food from here, they can't it right. Either the wrong sauce or not what I ask for. Ask to be TOSSED IN TONGUE TORCH and this is what I get... a DOT of sauce, literally, on some dry, hard, chicken. every.single.time. And yall minimum wage workers want $15/hr but you can't get simple orders right? read more

Steve does a fantastic job managing this location! I ordered the grilled chicken salad . The salad usually consists of a mixture of iceberg,romaine,and green leaf lettuce. I can't digest iceberg, so I try to avoid it. Most of the time when I request substituting the lettuce, the other locations either say that it can't be done or forget, alltogether. This is due to lack of communication between the ordering, and the back(prep). The girls up front clearly expressed my request to the back. Well, Steve made my salad himself,picking out every little piece iceberg in the pre-made mixture. He said that his wife had the same issue. The staff clearly communicated with each other. My food was perfect! The drink machine wasn't even flooded with ice,like the other locations,where there is sometimes an avalanche of ice.This was a very clean Zaxbys; the ladies restroom was immaculate. This is well run location. This was my second time here,and I was impressed back then. Keep up the good work Steve! read more

See all

Very good and fresh. Employees were friendly and efficient! I got a buffalo chicken salad, so good!! Thanks for the great food and great service. We will be back. read more

Placed an online order at 7:53 for a pick up at 8:15. Called and spoke to an employee at 8:10 to tell them I was in the designated spot and ready to receive my order ( a salad). She says "okay" so I wait another 15 minutes, I worked in restaurants, I understand it takes time, call back at 8:25 to check the status when another employee picks up and says that they will get started on my order. Get started?! I should have been home and eating it by this point. If i hadn't already paid through the app I would have left. Truly disappointed. Finally left the parking lot with my food at almost 8:45. read more

I ordered 4 items from Zaxby via grub hub and got 1, they couldn't resend and I got a refund. Not what I was looking for, a 52 dollar order and got 20 wings. Absolutely terrible customer service. read more

I went several times in April/May 2019 after moving to the area and the food was horrible and the inside was not clean at all. I decided to give this store another chance since it is close to my home and WOW what a turn around. My food was fresh, hot, and delicious. The employees all looked happy to be working there. The manager Liz introduced herself and asked how my experience was. I will definitely be giving them my business again. read more

I absolutely love Zaxby's but, every time I visit this location I never get any of the sauces I ask for and today I ordered a Chicken Finger plate and repeated multiple times that I wanted the coleslaw, fries, tenders and toast. When I get home, guess what I don't have any coleslaw. Yes the food is good but it almost expected at this point that I will not get what I ask for. read more

I had the new southwest sandwich and I would like to say they had messed up on it the first time, I didn't realize it until I had arrived home. I proceeded to call and I spoke with their manager Stephen and he said just come back up here and we will make you a fresh one(lucky I live 1 mile away) but I came up there and made it fresh himself and then gave me some cookies as well for free. I can that amazing service in my book, it also helps when you are nice to people. Just remember you attract more bees with honey over vinegar so don't be an asshole to people that work in the food industry!!! That will do nothing for you just be nice and understanding and you will be happy before you leave read more

Popping in for a quick meal in a Saturday morning and from the moment we walked in Stephen made sure everything was what we ordered and how we liked it. Top notch service. Highly recommend. read more

Best Zaxbys in wake county!!! I live in Cary but I drive to garner to receive hot and fresh food served with a smile!!! Keep up the good work read more

On today's visit I placed my order and it was for take out but they sat it on the counter and the manager walked up stood over my food leaned over my food. He then began to talk with one of cooks. He picked up my tray of food and walked around the restaurant. I told him that I did not want the food that he just leaned over and on. He did not see a problem with it. I asked for a whole new order. read more

I have been to this location 3 times . All 3 times via the drive thru all 3 times missing food. Today I got home and a large portion of my order was not in the bag. I called the store was transferred to 3 managers name of which offered assistance . Before pulling away , if you dare eat at this hole, double and triple check your order . They are crooks and really need a customer service class or two . I will never return to this location. I am treated far better at other locations at white oak or Clayton . They will get my money! read more