So disappointed with our trip to Zaxbys today after church service. We stood several minutes waiting for the cashier to assist us after arriving (we were first in line). There were no paper towels in the men's restroom (which needed a good wipe-down too). The table our group sat at was dirty, so my wife asked an employee to wipe it off. The floors were pretty dirty too. The employee made a hhmph sound, walked off, & didn't come back. The carbonated beverage dispenser was filthy, & out of several options. To cap it all off, when I received my Cobb Zalad, the boiled egg had not been cut; I had to slice it myself with the edge of my plastic fork. Zaxbys used to be a go-to spot for a quick, tasty bite with friends after church...now? Not so much... read more

When we arrived they had no tea or sprite so we just got water as we are not big soda drinkers. Check your water, ours had black chunks in it. Also check for your card because they forgot to give ours back and we had to come back after realizing it. The card isn't a huge deal as they kept it safe until we returned and the girls working there were very nice. But the black chunks in the water were VERY off putting. Was it mold? If so what else has mold? It's concerning and I'm glad we didn't get tea because I likely wouldn't have seen the floating things in it. read more

I ordered the 8 pc bbq boneless wings and it was terrible , the wings were not sauced at all , They were extremely hard and dry. I have ate here in the past and I see nothing has changed. I love this place in other cities but this location is terrible. I ate here today hoping there would be a difference but it is not . I Highly do not recommend anyone eating here. This is the first time I have wrote a review in my 27 years of living. Please get new cooks/staff read more

Horrible, bread was like rubber and the drink was short on flavor. Do not go here!!!!!

The staff were friendly and the food was excellent and without a long wait. The chicken had enough meat that it wasn't all just skin and they don't skimp on fries. Definitely would eat her again if I'm in the area. read more

June 6, 2025 @5:15pm: grilled chicken sandwich was chewy indicating it had been sitting for awhile. They likely microwaved it so it'd be warm but whatever the case may be, terribly underwhelming. read more

Everything is really good and all but why did they take out the big zax snack I loved that thing, the toast was perfect the fries were made just the right way and chicken tenders are just better like dat read more

These guys are clowns they gave me cold boneless bbq chicken, my friend sat for an hour to get his food, and my step dad had a bone in his chicken finger!! They had absolutely no drinks as I said these guys are clowns! read more

Zaxbys - The bone from my steps dads chicken - Fast Food Near Me - Enterprise, Alabama

The employees are taking a nap in a booth in the main dining room, very much a turn off

I ordered my food online. Simple and easy, almost too easy. No mention that the lobby is closed. My husband goes to pick up the food and we find out the lobby is closed and his truck will not fit through the driveway. I call the store and the girl tells me to have him park on the side of the building with the driveway and she will bring it out. We have a GMC 3500 dually. You can't miss the big black truck but apparently she could. He finally walks up to the window and she gives him the food. He gets to his moms and the food is cold because she didn't come out to him. (It's now an hour after it was to be picked up and it still says it's not ready!) He goes back to the store and the manager wouldn't speak to him. They sent him back with a baggie of dipping sauce! WTH! Yes, the sauces weren't right, but you are fine serving cold food to people? read more

Zaxbys - Receipt - Fast Food Near Me - Enterprise, Alabama

I wrote a nasty review a few years ago because this location genuinely deserved it. The food was always wrong and nasty, however in the last year it's gotten so much better. The service is always great, it has its ups and downs but the food is always great now. I genuinely think everyone there is super nice now too, it's definitely changed for the better and I think the people that are there who make it run, deserve recognition because there was a time I wouldn't feed the food to a stray dog, and now I go multiple times a month, sometimes a week. read more

I've ate here at least 4 times in the last 3 months, and every time I'm disappointed with the service and food. I know nobody likes a "Karen" but Jesus Christ how hard is it to get 1 order for 2 people right. Tonight I was shorted 2 large frys, so I come back up there after calling the store. The manager picks up who specifically said I'm sorry we'll cook up a fresh batch of 2 large fries they'll be ready when you get here. I show up and some lady's mopping it's 10:05 so they're closed, lady who's mopping is trying to ignore me but clearly sees me with a receipt in my hand knocking on the door. Finally after like 10 minutes, I get my food come back home and open my meals the large frys are mediocre and boneless chicken wings are missing like 4 pieces. I understand fast food restaurants mess up occasionally, but my chances of getting my simple order right on the first try is 0-4. Establishment needs better staff and to work on some Customer service as well . read more

Zaxbys - 20 boneless wings with a large fry - Fast Food Near Me - Enterprise, Alabama

Placed order for 3 large French fries and they are so awesome, I ate one while I was driving. One suggestion that I do suggest is to sell your seasonings. This makes more money for you as well as we customers can use it on various things. read more

It's gone so far downhill the past couple years. I don't even consider it. The food isn't good, the portions are small, and the staff is rude. And I have waited way longer than I should for some chicken strips. This place used to be amazing! Do better! read more

Got jyped on the chicken and fries and bread. Only good thing was the drink. Please go to canes instead. If your in the south drive to Ohio and get canes. read more

I hate it but my bf and my friend like it and yall need to hurry up with yalls cooking

Meh. Like, super meh. I had a 3-piece chicken strip meal which came with Zax sauce, 3 of the tiniest chicken strips I've ever seen in my life, a bag of chips that had steamed to a soggy texture, a piece of Texas toast that was so chewy I could barely bite through it, and a cookie loaded with raisins. Ew. Double ew for the raisin cookie. Fortunately I didn't pay for this meal, but I would have been really upset had I given up $10 of my hard earned money for this less than sub-par chicken meal. read more

Staff is always rude. Always make you pull to the front to wait on your food after you've already waited long enough in the line. Multiple times I've been forgotten when asked to pull to the front and park. Had to go inside for the order and then still wait and no one even knew you were waiting for an order. Last week waited 30 minutes for 3 grilled cheese kiddie meals. The wait isn't even the worst part, the worst part is they act like you are an inconvenience for being there and ordering food and no one apologizes for the wait or even cares. I've been back multiple times to give this place I chance but I can't do it anymore. Not when I can go across the street to chick fil a and be out of there a lot quicker and get service with a smile read more

I Went to the Enterprise location tonight. After placing my order for a salad 15 minutes later the girl comes back and tells me they don't have anything to make a salad with. Three other customers were all upset because of their long wait. They gave me my money back. read more

I called in my order and the drive through was moving faster. Another call in order parked next to me and got their food within 5 minutes. It's been 15 minutes and I am still waiting. Never again. read more

I've probably never been colder in any restaurant. Early January with freezing temperatures outside and it felt like the air conditioning was on inside. I had to move to a new table, it was so uncomfortable at the first one I chose. Every employee was wearing a coat. When I asked if the heat was broken, the poor girl looked embarrassed to tell me "we're not allowed to adjust the thermostat". The owner had been in earlier and that's how she left it. I tried this place three years ago and was unimpressed. Hungry after running errands, I figured I'd give it another try. I won't go back. read more

I ordered a salad and now I'm unwell. The lettuce was wilted and I have food poisoning now. I hope satan strikes you down.

Food overall was pretty good but the customer service is terrible. You stand their forever for them to help you and when they do they act like your an burden. They walk by you and they see you and they keep walking past you with no intentions of trying to help. You have to call them out before they even respond to you. The workers In the back see you and make eye contact but then keep going on ignoring you. Definitely won't be eating here anymore. read more

Food took forever and water all over the floor but food was actually really good.

I think we caught them on an off day. Employees seemed confused and argumentative. Saw them apologizing/making excuses to several people after messing up their orders. (they got ours right though, so that's cool! ha!) They were out of ketchup. Lines were getting backed up. I don't know, just seemed like a bad string of events for the employees. Portions are huge, which helps justify the high prices. If it was just a food review it would be 4 or a 5. Food was great! read more

We go there often, but we always eat their salads. You have to be very hungry to finish it. I have never gotten a to-go order. They give you a pasta type bowl and when you are finished, you take it to the trash and dispose of it much like at Panera Bread. There are quite a few TV's there and the decor is college football. The staff is not over friendly, but they always get our order right. read more

I don't know why such negative reviews. I've never had a bad experience here, service is always fast and accurate. Prices are high but daily military discounts make it worth the money. read more

Never disappoints! I love me some zaxbys especially the fries! The inside is always so clean and the staff are very friendly. The bathroom is also very clean every time I go in! Lol! read more

We got some food to go tonight, and i was appaled at the appearance of my food. I ordered the salad with chicken and when i got home i was surprised to see the chicken was missing, what a rip off!! also, i got sodas from their machine and all of their sodas were flat. Will never visit zaxbys again! read more

Ok. Here in parking lot again waiting on them to cook food. Didn't say air before you pay it'll be 5 minutes for fries and give me an option to go elsewhere. They got my money and poof gone read more

I have been to the local Zaxbys drive through twice in the last 3 days, between the hours of 8 and 9 PM. On both occasions, I had to wait for 8 - 10 minutes for them to get an order of boneless wings. This is an unacceptable amount of time, given that there were no customers in the dining room, and I the only customer in the drive thru lane. Also, the girl behind the window was mopping the floor, and handling the garbage can without any gloves on her hands, and then handing food out the window. If it were not for my grandson wanting the wings, I would never patronize this business again. I mentioned the unsanitary conditions to the girl, and she said she doesn't handle food, so it doesn't matter. Maybe a call to the health department inspectors is in order. read more

i saw the ad for their zensalad on tv and it looked good. tried it today along with their brownie batter shake...threw the shake in the garbage along with most of the salad. shake was rather tasteless and the "brownie batter" was hard, stale pieces of brownie. salad had way too much chicken on it and the dressing wasn't very flavorful. total miss. read more

Never correct order, if it is right, it is usually cold or overcooked. Employees are very rude. Especially if you ask for something THEY forgot while you are in drive thru. I just cannot describe the attitude that surrounds this Zaxbys atmosphere. I dread eating here now if my coworkers suggest it. I used to like it but the past 2 years it has gone down. Thankfully we have a Chick Fil A right across the street. read more

The food was hot and reasonably tasty. From here on it's all complaints, 1. Order taker seemed bored with here job and took time to help another employee while we stood there halfway through our order, 2. Prices were on the high side. 3 Our order was left on the counter with 6 other people standing there, I hope none of them had to cough or sneeze over our food. We'll probably go somewhere else in the future. read more