Summary: Manager Shakira treated me very rudely and unfairly…read moreat Culver's #613, located at 6778 Hickory Flat Hwy, Canton, GA 30115. What should have been a simple food order for my autistic child turned into a petty, controlling, and intimidating situation over two slices of cheese. My family has ordered the same thing from Culver's for years: two grilled chicken filets with a slice of cheese. We have always been charged for the grilled chicken filets with cheese added separately, not as full sandwiches without buns. My husband had just ordered it the same way the week before. On this visit, Shakira suddenly said it had to be charged as full sandwiches because cheese counted as a topping. So I changed the order and paid for the grilled chicken filets plain. Then I tried to buy the two cheese slices separately, which another employee was willing to ring up for about 85 cents. Shakira ran over and stopped him from selling it to me. At that point, it felt less like policy and more like control. She would rather refund an approximately $20 order that I had already paid for than allow me to buy two slices of cheese separately. She then threatened to call the police while I was waiting for my refund. As a Black customer, having a white manager threaten to call police over two slices of cheese felt very concerning. The only thing I could think was that this felt like what society calls a "Karen" situation -- escalating something small and unnecessary instead of calmly resolving it. She also slammed the drive-thru window hard after saying she would call the police. Now for the full details: I had a very troubling experience at Culver's #613, located at 6778 Hickory Flat Hwy, Canton, GA 30115, involving manager Shakira. My family has ordered from this Culver's location for years. We regularly order two grilled chicken filets with a slice of cheese for my autistic child, who eats the same foods consistently. This has always been rung up as grilled chicken filets with cheese added separately, not as full sandwiches without buns. My husband had just ordered this same way the week before without any issue. On this visit, I ordered the same thing: two grilled chicken filets with cheese. For the first time ever, manager Shakira told me that if cheese is added to grilled chicken, the order must be rung up as full sandwiches without buns. I made it clear that I did not want lettuce, tomato, bun, or any sandwich toppings. I only wanted the grilled chicken filets with cheese, the same way we have ordered them many times before. Shakira said this was their policy and that the policy had supposedly been in place for years, although she also said other employees may not have been aware of it or may not have been following it. Since Shakira said the issue was the cheese being added as a topping to the chicken, I attempted to resolve the issue by purchasing the grilled chicken filets plain. I paid for two plain grilled chicken filets and received a receipt showing the grilled chicken filets, not sandwiches. After that, I attempted to purchase two slices of cheese separately. Another employee was willing to ring up the cheese separately and quoted it at about 85 cents, but Shakira stopped him from selling it to me. She appeared to refuse the cheese because she knew I intended to use it with the chicken. At that point, it felt less like a policy issue and more like pettiness and control. Instead of trying to calmly resolve a simple food-order issue, she offered only the food without cheese or a refund. She then threatened to call police if I did not leave after the refund. I had already asked for my refund and was waiting to receive my money back. As a Black customer, being threatened with police over a minor order dispute involving two slices of cheese felt intimidating, unnecessary, and racially concerning. She also slammed the drive-thru window hard during the interaction. I repeatedly asked for my refund because I had already paid for the order and had a receipt. The order was approximately $20, and Shakira seemed willing to have Culver's lose that entire sale rather than allow me to purchase two slices of cheese separately for about 85 cents. That does not sound like good customer service or good management. It felt like ego, control, and pettiness. I also asked how to contact someone above her or how to contact corporate. Shakira stated that the owner is Tim Auseth and said that there was no way to reach corporate beyond him because he is the franchise owner. She also stated that because it is his store, he has his own rules and standards. That was concerning to hear, because this location still operates under the Culver's name. I later went to another Culver's location the same day, and they were able to ring up a similar order as grilled chicken filets with American cheese charged separately. That is how my family has commonly ordered it before.

A great representation of the franchise. The ingredients were of the quality that we have come to…read moreexpect from these stores. And Service was friendly and the wait was short for our freshly made food. This is a newer building and it is clean, attractive, and welcoming.

Place opened this week and we just left. I love Whataburger a lot and I'm glad we finally have one…read morein Canton. Food is always solid and this time was no different. Service was good, girl that took our order was so nice, lady that brought our stuff was super friendly too, and loved that they come around and ask if you need a refill or anything else. The store is small but very open and bright, gives off positive energy. Will for sure be back and love they are 24/7.

Excellent customer service. Greeted at the door. Friendly staff, and clean restaurant.read more

My order is always wrong. What ever service they use does not ring the doorbell they just put it at…read moreyour door step.

I've lived around ATL my whole life and rarely ever have problems with chick-fil-a, although this…read morelocation constantly has issue. The only thing that is consistent about it is the amount of issues they have. To begin they have two lines one dedicated to mobile only orders as if we live in a high volume area and hardly anyone uses it. That alone causes a huge issue because of the way the lot is designed. The customer service seems to be awkward and very amateur. I've had several cases where this location gives me an entirely wrong order, forgets sauces or straws, and not putting lids on all the way! I can see by the general reviews and 2.9 star rating that everyone else seems to feel this way and they do not fix their issues. Just recently moved to the area and this has been the closest CFA to us so I've ordered enough times to have a valid opinion.

I've been here quite a few times and all have been exceptional experiences. Putting out great…read morehamburgers goes without saying. But this review is all about their hotdog. Their Hotdogs are 100 percent Angus Beef franks. With jumbo Beef dogs, slaw dogs and chili cheese hotdogs as their main line- up. There are many ways to enjoy your hotdog but Bobby's grill theirs which is one of my favorites. A crispy skin that goes crunch and then the tasty juiciness follows. Just yum. I love the slaw dog and the chilli dog is also a favorite but this time I went with the grilled plain. Why you ask, because Bobby's has a nice feature with their huge topping bar where you can put your own topping on and as much as you want. Onions cut 3 different ways. Tomatos diced or sliced, relish mustard, different peppers and just about anything else you can put on your hotdog. Lol. And I've never seen it messy like other places. Always neat, well stocked and clean. Buns are the soft top-sliced kind. Great for loading up lots of toppings. And the fries are always fresh and hot! They have plenty of dry spices to sprinkle on your fries and or your hotdogs and burgers. Always friendly service and works wiping down tables and cleaning up. Nice place to try if you're in the mood for a burger or hotdog.

We stopped in for Sunday lunch. Although it's not our first time at Cheeseburger Bobby's, it is our…read morefirst time enjoying the burgers. I ordered the Smokehouse Burger and my husband enjoyed the Bacon Cheeseburger. My burger was cooked perfectly medium and was loaded with bacon. They have a condiment bar with three different lettuces, tomato, pickles, onions, jalapeños, etc. I just didn't like handling spoons that other people touched then touch my food. So I went to the bathroom and washed my hands. It was clean in there (sorry, no pic this time!). The burgers were good, the fries were fresh and we enjoyed it. The staff were pleasant. They cleared out dishes and offered mints. What a nice touch! If you decide to eat here, download the app and sign up for their generous rewards program.

I'll be honest, I just love me some raising Cane's! Is chicken fingers and fries. What more do you…read moreneed? I always have a great experience here. Staff is always friendly. The tenders are always hot and tasty with that. Amazing cane sauce is decent and fries normal crinkle cut goodness Great place for some fast food food tenders

Food is always fresh and hot. I ordered ahead a time it was ready when I got there, however no…read moreutensils, condiments nothing. Not even napkins. Ridiculous. I literally had to go back in multiple times. If I'm doing pickup. I should have everything needed.

If you have no manager on site and employees who could care less, it's going to be bad. This has to…read morebe a corporate owned store. There is no way someone could have invested their own money into this franchise and care this little. I can't believe they served me the chicken sandwich they did. Looks like it was under the heat lamp for days. Couldn't eat it, shrunk to half its size and was turning black along the edge it was so dried out. Just a piece of chicken on a bun, no nothing else, no pickle, no sauce. Dirty inside, mediocre health score, wouldn't eat here again for free.

The new AI ordering thing is so weird and we wanted 4 waters but the AI kept messing it up and then…read morethe lady cussed us out at the window because we couldnt figure it out. Not sure who was on the schedule, but it was 9:45 on this Thursday. We're 17 this girl should not have been cussing us out. Were minors and we wanted water thats all. She said we were too old to be acting like that but we were genuinely confused with the AI. And if we're too old to be acting like that, then you're too old to be cussing out children.

Once again - never disappoints!! A little later than normal for breakfast and it was still great…read more Yes- their seating is screened in porch or outside but the porch area has fans so It was still comfy on this warm day . Down home biscuits with 100 health score and friendly team ! Stop by and see this local place - you will be happy you did !!

Awesome little place! Fresh and very tasty food. We had the chorizo wrap and it was delicious. The…read morestaff is courteous and friendly. The place is small, clean and has a family vibe to it. Highly recommend

I've been twice both times there was nobody in line in front of me and it took forever for someone…read moreto come to the drive up. There's not many choices , and it's kind of expensive. Not impress food was not spectacular for the price.

Guthrie's has excellent chicken, the service is fast and friendly. The portions are ample and very…read moreflavorful: the restaurant is clean and ambiance is as expected.

This place is amazing!!!! I wasn't aware of it being there…read morefor a couple months (due to its location). Been eating at DQ since I as a kid. My family got chicken (yes..they USE to serve fried chicken) at least once a week. DELICIOUS!!! Then, as I got older, driving. Etc..it was my go too. Reasonable b'fast/lunch prices. Lived near a DQ in all but 1 of the 8 places I've lived. Then...Went to this one. Just as pleased as any others. Prompt, "semi-fast....but VERY fresh food." We've never had left over fries or O Rings. Burgers cooked on/too order. Lots of young people there. SUCH nice staff. (Not a group of crotchety old, broken down, entitled 30/40 y/o's!) Very friendly, and SINCERE.....not because they're being paid. ALWAYS CLEANING , inside & out. If there's a slow min...someone is cleaning the pathing lot, picking up SORRY "adults" trash, Same inside. Supposedly "adults" leave the NASTIEST tables. Trash on the floors. But one of the young people cleans it as soon as the swine leave. Sadly, many do this with their kids with them, NOT CARING, and the children aren't shocked, so you can imagine what they live in. This is a VEEEEERY regular go-to place for us. Work, . Family, and youth group, as well as Rec, Dept kids. The staff...even with mostly young people are ALWAYS efficient, in the almost 5 years..I've never received an order wrong there. Regardless how busy, they move the food, etc. very quickly, working great together. (MUCH better than most places of business, with youth or mixed or old. Been a few times. Where the "wanna be somebodies", come in, think it's a 5 star resort and always want to be treated that way. But....they think it's ok to be TOTAL A**HOLES to the staff. I think it's one of their ways to "get off", maybe their only way! I've never seen a "slack group", always attentive, AND ...they actually respond well to kindness! (IMAGINE THAT!) Very good food! Blizzards are some of the best anywhere. Maybe I shouldn't tell it, but their blizzards are always great and a real treat, NEVER skimped on "fillings". Good specials, ALL their coupons honored, Never had an issue ordering (if/when done correctly.....AGAIN...imagine that!) Truly one of/if not the better of the MANY DQ's I've been too. (Funny to drive past (2) TWO other {1 food and ice cream place, . And 1 just ice cream) and see people, even sometimes waiting in line. (Food not that good. Ice cream 3-5 times the price...but they can BE SEEN "!) The ego gets fed too, "Look, we're somebody, we are at xxxxxxx).). Just have to laugh. Then some go to DQ, thinking cheaper, but get mad because they aren't bowed too upon entry. (Everyone one on them should be slapped upon entry. It's like they think since it's "JUST a DQ", they can be as rude as (normal) or as they want to get. And expect ABOVE exceptional service. And, if the staff were paid by the customers (basically demanding their orders) then never even saying "Thank you" (understanding it's not in their vocabulary), They'd be the best paid/tipped staff around. With work/family and other travel...I cover a minimum of 11 counties, and sometimes, up to 19 in a week. Regardless the county/restaurant, when you come back to/through "chur-kee".....(Cherokee) you can count on/bet on, more demanding, more rude, more childish "supposedly adults", and feeling SOOOOOOO entitled. "WHAT!? I spent $2 .31 here, and you're not going to kiss my butt?" OOOOOH....if all the "important" people that SAID/threatened they'd never be back here...(or other places), because they didn't get a trophy or plaque each visit, would ACTUALLY not "be back", SURE, sales that day would be down almost $7.43, but it'd be a MUUUUUUCH better experience for the staff AND the other (decent/clean/learned) customers!!!! Thanks DQ staff! You've been amazing MANY/EVERY time, for the 5 years I've known you were there. ALWAYS a pleasant, CURRENT experience/order!!!!! (****PLUS.....they don't have Faux News blaring/lying Everytime you go, so you can also enjoy/appreciate that part too!)

It's summer 2026 and this location is SLOW. The one employee inside is more concerned with the…read moredrive thru than customers in their lobby. That's a customer service No no!! Your customers that get out of their cars should also be a priority, sadly we are not. Being ignored is the worst thing you can do to your business. We have time to stand around and critic your business for non service. UberEat drivers would appreciate if your employees provided better service everyday you're open!! No excuse for this location to be this slow, even with three employees. Do Better Dairy Queen!!

Yes, Yes, Yes! We…read moreordered a large cheese pizza and they did not miss!!! Just the right sauce, thin crust and cheese! Amazingly good!

The pizza here is delicious. Have had a simple cheese, a half and half with cheese, and mushrooms…read more(not canned) and ham, and a meat stuffed pie. All were delicious and as close to NY pie around. The salads are good, the wings a little overcooked but the seasoning was tasty (lemon pepper and garlic Parmesan), and the cannolis and NY cheesecake tasty. The pizza is the star and the prices are impossible to beat. Highly recommend.