We ordered a spicy chicken sandwich and a grilled chicken sandwich. The spicy chicken chicken was so overcooked it was dry and tough. And it was 2 chicken strips not a breast. I have been eating their spicy sandwich for years and I could swear that it used to be a breast and the breading used to be seasoned spicy. Now it's not and it's served with a spicy sauce. Absolutely terrible. My husband's grilled chicken was very thin and also overcooked. Zaxby's used to serve great plump and juicy chicken. Not anymore. We will not be going back. read more

Zaxbys - Spicy chicken sandwich - Fast Food Near Me - Canton, Georgia

I felt as if I was annoying the staff by being there. When the associate took my order he asked me to repeat most of the items I ordered. Not in a leaning forward, I'm concerned and care about what you're saying attitude but a stiff, annoyed attitude. As soon as the transaction was over, he started talking to his friend/customer-by the way we were the only two customers. His friend/customer was cursing. When the order was fulfilled, the associate turned away before I even made it to the counter. The service that wasn't rude, was dismissive. I regret not asking for a receipt because I would leave a review through that process. Hickory Flat, Ga. read more

Absolutely horrible service! Prices too high for the way they send food out , fries always cold and when you say something you get an attitude and redropped fries. The manager is never in position, was at the counter for 5 minutes Before being serviced and to top it off they STILL gave me a horrible plate , I just got a refund . I don't understand how these people are still employed! read more

Did an online pick up order waited over 30 minutes inside before getting the order. Horrible times for the kitchen!

I Love this location, the food is always delicious and the employees are very friendly and the place is clean, I will definitely come back to this place more often. read more

Absolutely awful, every soda I tried to pour was not available, no sweet tea. Most of all, the tenders where 1/2 size (being generous), fries extremely over cooked and cold. The salt content was tremendous, for no drive thru line and virtually no customers inside, I would have expected fresh food and available beverages at least for $15.00. Location: 2880 E Cherokee and HWY 140 Canton Ga. read more

WOW- so bad! The food at this location is not good. Not fresh. Not hot. Why is everything being packed "to go"? Such a waste of plastic bags and styrofoam. read more

Matt & his team were so kind & accommodating today. After I messed up in placing my order, they corrected it and said it was on the house. So nice of them! Everything was super fresh, hot, & tasted amazing. Great experience!! Wonderful customer service and delicious as always. read more

We enjoy the food. The only problems is that there are a lot of teenagers that hang around because of friends that work there and it is very annoying to watch them play at the counter. read more

ordered 2, 4 finger plates, egg rolls, and one with no slaw. instead I got charged for 2, 6 finger plates but one had zero fries and what looked like they took out the slaw and the other had 4 with only a couple fries and what also looked to be scooped out slaw because of the remnant. also waited 15mins for this and the service was very unprofessional. read more

Given how slow fast food has gotten since 2020, with Zaxby's usually being slower than most anyway, I'm honestly surprised how much better they've gotten at efficiency of food prep. That's the only reason I added a second star. For this location specifically, it seems like laziness, good enough is good enough, and lack of awareness drives my frustration with this location. Something a business owner should notice right off the bat when stepping back to view the front counter from a customer perspective is that the DoorDash/UberEats sign is at the top right of the counter and says "Pick up here," but the big ugly racking system is far to the left side of the counter and the big signs fixed to the sides of the racks completely block the view of the staff that seem to congregate near the drive-thru window from being able to see me standing there. I wait at least a few minutes each time before someone notices me. What's worse, the kitchen staff either notice me standing there as they approach the food window or don't see me. If they notice me, they don't alert whoever they're giving the order to for the drive-thru that a customer is waiting. If they don't, they need to be trained to be more mindful of activity at the front counter if there is going to be minimal presence there. "Always Be Checking." We usually come on Sunday and with two kids under 7, it frustrates me that, especially in this economy, that staff is not more mindful to ensure that, even if they don't mention it, to make sure that we get to take advantage of the Kids Eat Free on Sunday promotion. Our days run together so bad and we've had many instances where we've not remembered the promotion until after we've gotten home. The one time we mentioned it via the survey, someone responded with "thanks for the feedback. We would love to offer you a free appetizer on your next visit." I would actually stop going to Chick-fil-A as much (usually 4-5 times a week) if the service was better. read more

I have recently visited this zaxbys around 7:30 a handful of times within the past month. The food was okay then. However, tonight the food was EXCEPTIONAL!! Everything was HOT & FRESH!! I will definitely be returning! The service was also very pleasant this visit.. read more

My girlfriend and I picked up two different to go orders on Sunday 03/19/23. She ate hers and I ate mine from another local fast food joint. She was violently Ill for a day and half with food poisoning afterwards. We ate the same thing for three days straight prior to this except for this meal and we are together daily so she didn't just get the stomach flu. She works from home and I don't. She said afterwards that the chicken tasted funny while she was eating it and she only ate half of it. So no doubt she got food poisoning from this place. Will never visit this location again. read more

Nasty... Sunday a week ago, drive thru broken, had to go in, Young AA lady at cash register, ran her fingers up in her right nose, waiting on a customer in front of me. Then was rude to me. read more

I ordered a family meal through their website. They left out all the zak sauce. The only offer was for me to go back and get my zak sauce. I think that is very poor customer service. No apology, nothing. The guy on the phone could have cared less. read more

Terrible customer service. I stood at the front counter for over 5 minutes before getting help from any workers. The worker also stated they were out of Zac sauce. I would never come back to this Zaxby's location. read more

August 5, 2022 : 7pm Placed a family order of multiple items for my family. When paying for the order the location would not accept or process the Zaxby's gift cards. They will sell the gift cards but would not accept the gift cards for payment. They were accepting credit cards and debit cards but would not accept the Zaxby's gift cards for payment. This is extremely dishonest since they have no issues with selling the gift cards. read more

For the record, i was having a jolly time, filled with joy, when pulling up to the drive thru. i ordered my zac snack, hoping to hear an exciting worker through the speaker, but no. This man sounded very sad, and ruined my joy. Zaxbys, i hope this review will encourage you to be nicer to your employees, and give them more zac sauce to deal with their sadness while working the shifts in your joyous establishment. read more

Out of my last 10 trips, 8 times they forget something. Today a full meal was missing, which is not the first time. This zaxbys is consistently below par to others. The food used to be bad but became better recently. read more

As far as Zaxby's goes, this one is pretty good. The staff was super polite and the drivethru line was quick. The food was on par taste wise with other stores and still warm when we got it home. Zaxby's in general though, just isn't the best fried chicken to me. I think there are plenty of other places I'd rather go get tenders. Now if only other places had Zax sauce... read more

Not a bad Zaxbys. I've never had the wing sauce or fry problem like the other review. My foods always hot and the wait is never that bad. The workers are friendly one has even complimented my Jeep a nice touch in my book. If I'm in the area I'll be back and I don't worry that my wings won't have sauce Lolz. read more

I eat at this location several times a week and usually have no complaints. If your going to sell a house salad for $9 then it should have more than 1 chicken tender. The salad is good but should get more bang for your buck! read more

They are completely incompetent and rude here. It's not like there was a crowd or anything. Can't get an order right, forcing me to make a long drive back to get the order exchanged. Cost me time and fuel. It was a 45 minute round trip to get this taken care of. Yes, I was visibly irritated, yes I was short with the incompetent teen. However, I am NOT one of her employees and she has no business in correcting me. If she actually took the time to manage and correct her unmotivated crew, this would have not happened. She got really helpful when I whipped out the phone and went to the zaxby's website to complain. There's a reason you idgits aren't making $15 an hour. When I pay $15 for two salads, the order better be right. PERFECT right. How hard is it to put some pre prepared items in a box and include the requested dressing? The manager is way too young and inexperienced to control this incapable crew during a relatively light routine dinner hour. read more

I am always very pleased with the service at this Zaxby's. They get the orders right and the food is great as typical with Zaxby's. Very pleasant employees too read more

I didn't think that 6 people was a busy Friday night but for them seemed to be. Was totally skimped on big zac snack meal, did get the bread at least... as well gave us two broken cups, would've said something but didn't see till both cup holders were full. All high school employees who probably vape on the bathroom on their break. Nice job! read more

I love this place it always makes my Mexican penis build a wall if you know what I mean the food here is pretty good I usually get the wings and things and saucing it in the insane this sauce makes my asshole burn more than the volcanoes of Pompeii not gonna lie I like the thrill of it read more

I love Zaxby's and I'm a regular here just cause I love the food. But this particular Zaxby's is one of the worst I've ever been to. I would much rather go to the Zaxby's on Cumming Hwy but it economically doesn't make sense for me to drive out of the way. There has been NUMEROUS times that I went there and they got my order wrong. Especially when I have a Large order and they give me a regular order. I have also asked for 2 Zax sauces and they give me ranch instead. Also, there have been multiple times where my order is not even remotely fresh and I only live 5 minutes away from the restaurant. I am a regular here cause it is close to my house and on the way for me from work but I must say I am disappointed of how this restaurant is ran. The high school kids in this restaurant are ruining Zaxby's good name. read more

Last night I was sitting in the drive through waiting patiently. The car in front of me pulled around and I pulled up and the girl in the drive says, "Oh I'm sorry, we're closed, you'll have to go somewhere else." I looked at the clock and it had literally just switched to ten. So being there, waiting in line, doesn't matter, when the clock rolls, that's it. She couldn't have sounded happier about it either. I called the store and the manager on duty was like, "Well, what do you want me to do about it?" And when I asked him what her could do about it his reply was "I'm sorry, I hope you have a pleasant evening." I can't remember the last time I've received such poor customer service and I will not be going back there again. read more

I am SO UPSET. This is the third time in the past 4 weeks this zaxbys has disappointed me!!!! I have never once felt the need to write a bad review anywhere I have been untill now. The wait the first few times was extremely long and this time killed it for me. I ordered boneless sweet and spicy wings and got buffaloed bone in wings. Not a big deal I went in and talked to to girl at the register who was very nice and apologetic and informed the kitchen of their mistake. They remade my wings and got them wrong again, having the bone in. So they re made the again and got them wrong AGAIN with the same sauce at this point I had lost my patience and just took the wrong wings for the 4th time. Not to mention the boneless wings are cheaper than the bone in wings of which my card was not refunded. I took them home and the fries I got were cold and soggy by this point and the wings for the 4th time were not what I ordered. So needless to say, my dog had a nice dinner. I will not be returning to this zaxbys. EVER! read more

Zaxbys - My dog enjoyed it atleast.... - Fast Food Near Me - Canton, Georgia

I am a regular here. the food has always been great. no temperature issues or quality issues. the only slight problem i have encountered is the annoying wait. although it has never passed 3-4 minutes to wait for my food, it is FAST food. come on now. read more

We have regularly (2X/week) eaten at this location for years, as it's very close to house! We always get Zaxbys salads. Over the past 6 mths to year, they've been VERY inconsistent in quality, constantly serving 1/2 the bacon, chicken and cheese as usual (and at other locations). Tonight we got NO BACON OR EGGS on our Cobb salads. PS employees that's what makes it a Cobb salad over chicken salad. The last 2 times in a week the chkn is so dry it's not worth eating! If u want consistency and quality, may I suggest the Zaxbys on 92/ragsdale. I've been there a few times and and haven't had a bad experience. read more

I'm a regular here as well. Close to the house and a fav with the kids after games and activities. Always hot and fresh just a little slow through the drive thru. Friendly efficient service. Good quality and good value. Nibblers are addictive! read more

The wait in the drive thru can be long. They've gotten my order totally wrong in the drive thru. It wasn't even close to what I ordered. Unfortunately I didn't notice the wrong order until I got home. The drive thru people often times will expect the car driver to contort themselves to get their food because they do not want to reach out. read more

Highly recommending this location and great service great workers ,and always great food , thanks to a great Zaxby crew! Thanks Seth

The food is always good, but if you order it to-go I would suggest the drive through. They have one cashier and I stared at my order sitting in his window for literally ten minutes while he took orders for everyone in line. Lucky me, I was first, so I waited the longest. read more

This is the long time "go to spot" in Hickory Flat!! And the manager Kevin has been there like 10 years is the world's most friendliest and helpful person!!! The rest of the staff is always friendly too! read more

Busy or slow, they never get your order right. The employees are too busy talking or complaining and rarely pay attention. I might also note they are within walking distance of 3 schools - elementary, middle and high - they need to stay connected to those schools so that when there is an event at the school they can be aware and prepared!!! This place is too expensive and difficult to get in and out of for your order to be wrong. read more