This Zaxby's needs to be studied . The chicken is CRISPY-crispy ‍, the fries don't play , and the sauces? LIFE-CHANGING . I came for one thing and somehow left with a whole feast and a smile . My order is always right , the staff is chill , and honestly... this place has never done me wrong . If loving Zaxby's is wrong, I don't wanna be right ‍ read more

I'm not one to usually rate fast food, but the rating of this Zaxbys made me sad! It feels very under appreciated. When I came here, it was clean, welcoming, and the food was great! The usual problem that I run into with Zaxbys is how salty their chicken tenders usually are, but it wasn't the case at this location. I always get wings and things (boneless) hot honey mustard. The only thing I would change is adding more hot honey mustard sauce on my boneless chicken. The toast was buttery and fluffy. I enjoyed their sweet tea as well. read more

Zaxbys - Boneless Wings & Things - Fast Food Near Me - Birmingham, Alabama

I know , I know. A year ago I was here and I clearly stated that I wouldn't return. Well, I came back out of convenience. The food was fresh. I credit this to us arriving as soon as they were opening. There wasn't any sweet tea ready so I skipped getting a drink. I can't stand those drink machines that have 275 drink flavors!! No thanks. Water, please! This location is not clean. I noticed several areas that needed attention. Makes me wonder what the kitchen looks like. The food AND service were good this time around. Unfortunately, still not clean even at 1030 am. Pretty sure it was left dirty from the night before. Sigh read more

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I pulled up to the window and after "can I take your order" I said, "can I get the wings and things combo with boneless wings, wimpy sauce on the wings and extra zaxby's sauce for the chicken" there was a long pause .. and she said "I'm sorry, i got a boneless wing meal with zaxbys sauce?..." I said no, had to repeat myself all the way over. Got home, had no extra sauce, literally gave me like 10 fries and the wings are DRY. So angry I wasted money that I work for on this crap. read more

Zaxbys - Fast Food Near Me - Birmingham, Alabama

My dad and I stopped here to get food. Shakeria took our order didn't even look like she wanted to. Then instead of giving us our drinks she walks away complaining she's ready to leave and asking where night shift was at. We waited for over 30 mins for our food when there were stacks of boxes of food waiting to be bagged and no one bagging them and people waiting on their food. After I requested a refund they ignored that and proceeded to start bagging food since everyone in the lobby was complaining why no one was bagging the food. They didn't give me my money back and hands me my order finally and the food is ice cold. Then my dad and I demanded a manager to talk to and all these girls started getting attitude and some threatened to leave instead of just simply doing their job. Finally after 20 mins of waiting for a manager to give me my money back Joshua handled the conflict and apologized and listened made eye contact and took care of the problem. He is the only person with common decency in that crap while of a restaurant. Not to mention the place wasn't clean. Be advise getting food at this Zaxby's you will be dealing with children that don't know what to do. read more

Service was so so slow, the girl in the front doesn't know what's she's doing at all, and the food was so salty but seriously extremely salty. read more

With the Coronavirus pandemic happening, I haven't made my way to a Zaxby's in some time. Just got finished running errands and decided to get some food here. The drive thru seemed long, but it was moving pretty quickly and when I got to the window to place my order, it felt like I was being rush by the employee taking my order. I ended up getting the wings & things and it was so good. It could've been because I haven't eaten at Zaxby's in a while and everything taste like I'm eating it for the first time. read more

Zaxbys - Fast Food Near Me - Birmingham, Alabama

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One of this locations cashiers were very rude, her name was Talia and I when I was here, she was making some little remarks about how it's not her fault my food was messed up and that it was on me because of the way I talk, I will not be coming back here!!! read more

This location is so nasty!!! Mold growing in the ice machine. The health department ratings have been pulled off the wall. Employees stand around playing on their phones. Should shut this place down and rebuild. read more

Zaxbys - Fast Food Near Me - Birmingham, Alabama

Ordered a 10 piece sweet and spicy boneless wing. Got home to this. lol. Ridiculous was the only car in the line. read more

Zaxbys - Fast Food Near Me - Birmingham, Alabama

This is the slowest "fast food" restaurant you'll ever visit. I really enjoy Zaxby's food when I'm craving it. But the craving wears off before you even place the order. I've been in the drive thru nearly a half hour and I'm still not to the window to pay... read more

The food is getting worse. The price rises but not the quality of the food. The staff is a little better but still very young. They forget what they are doing they had to ask me if I ordered already. read more

It's a playground for kids. When nobody was in line I asked to add a kids chicken finger to my already overpriced meal and they said it was too late. It was 9:30 and they close at 10:00 but the girl was rude and said "we ai t take no orders at the drive through". So we drove around and the girl taking my order laughed hysterically and when we arrived back at the window our food was waiting. They are just rude and I have not had a good experience in years. The place is dirty and the staff just doesn't care. Really sad. I would be happy to see them shut down unless they need to pay a real manager who is willing to turn it around. Corporate would do well to pay a handsome salary and offer incentive to someone to put time into this place. Or, close early. read more

Zaxbys - Half heartedly cooked and cold and smooshed sandwich. - Fast Food Near Me - Birmingham, Alabama

Ordered zensation salad no egg rolls Ordered fried pickels no ranch dressing.

I probably should have reported this location to the health department months ago. In July 2023, we visited the restaurant shortly after they'd opened in the morning. The floor was filthy. The dining room didn't smell very nice. The staff seemed less than anxious to be taking orders or dealing with customers. Against all wisdom, we ordered food, and I ordered a salad. Unfortunately, that was a mistake that I paid for for some time. I got a very nasty case of food poisoning that I directly attributed to that salad. Fast forward to today. One of my children decided to go to that location and purchase some chicken fingers at the drive-through. Half of them were very cold. He ate several of the warmer ones, but started to feel ill within ten minutes of eating. Needless to say, I do not recommend this location to anyone who cares about their health and well-being. It is permanently off our list. read more

9/17/23- @ 1145 AM- 5 stars to the girl working the drive thru AND dining room alone today. No one wants to work nowadays and it's sad. Hey Corporate- that girl and cook/s deserve a raise! Pronto. It's sad when the service runs smoother and faster with 1 worker than the usual #. I wasn't told to "park in a spot and we'll bring your food out to ya..." read more

am only giving 2 stars and that is because of the customer service, it was not bad. On 8/11 I went to Zaxby's and ordered over $70 worth of food. I got home to discover that a 10-piece I ordered was not in the bag. Also, the salad I ordered, the chicken tasted like it had been cooked in burnt grease. The burnt taste was overwhelming.. So I decided to take the food back and get the rest of my order. That was inconvenient because I don't live right around the corner from this Zaxby's. When I went back the staff was amenable and tried to fix the problem. However, upon returning home, the taste of burnt grease was even worse. By this time it was 9:30 and I wasn't traveling back to the Zaxby's so we just threw it all away. 70 plus dollars in the trash. When I first went back, I told the young man there that the chicken tasted like from grease and he probably needed to not cook anything else in it. I struggle with this Zaxby's because it's always something, like they leave out items or it's the customer service. I want m read more

Zaxbys - Fast Food Near Me - Birmingham, Alabama

7/29/23 @ 9:25pm the Drive thru had a posted sign saying it closed at 9pm We tried to enter the dining room and that was closed as well. But the hours posted says they close at 10pm. I'm sure this is one of the many reasons this location (Pinnical/Trussville) is struggling. I would have given a zero rating if I could have. read more

Zaxby's has good customer service but when I tired their new fries I was very disappointed. It had no bacon on it and it barely had any ranch or cheese on the fries, they were too dry for me! read more

Zaxbys - This is what I received.. - Fast Food Near Me - Birmingham, Alabama

After paying for our orders we were told to pull up behind a car that had already been sitting since we arrived. After about 8 minutes someone came out to make both of use pull further up so that another car could pull up. I ask her how long was the wait. She stated "im waiting on chicken fingers.. about 10 minutes later the food came out. Everything was cold except the chicken fingers, so I assume they let the other food sit there while the chicken fingers were cooking..BAD MOVE! FRIES WERE DRY, COLD AND HARD... I opted not to go in because at that point I was heated.. please train employees that we pay for HOT FRESH food.. read more

I have come to this location several times. Each time its a major disappointment. They served my sweet tea with no ice, my grilled cheese sandwich was cold, the tenders were burnt, and the service was horrible!! read more

Restrooms overflowing into the floor, not a clean table in the dining room even with staff just standing around, on top of all that no one cared when the bathrooms were brought to there attention, it's an inconvenience to them if you come and ask to swap a ranch for a Zac sauce also. Might as well just lock the doors and walk away this store won't be open much longer. read more

I know most people love Zaxby's fried chicken, but the grilled cajun club is my favorite. It's always very flavorful. This particular location is fairly small, and pretty loud inside if there are more than a few tables full. It can be hard to hear them announce that your order is ready. Drink machine had an ice spill in front of it which hadn't been cleaned, just a 'wet floor' sign beside it. Also had to search for the salt & pepper as they were not at my table - they had been placed in a windowsill and not returned to the table. The food is good, and I'll definitely eat here again. Just hope that the inside has fewer drawbacks next time. read more

Unfortunately decided to eat at this location. The service was horrible, the lady told us to order when ready and when we were they apparently weren't ready. She was very rude and had an attitude before we even pulled up to the window. Was very rushed although they weren't busy at all and just jerked the receipt at after we paid, was so tempted to just drive off. Ordered a Dr. Pepper and Coke and neither of them tasted right, super sweet with no flavor. They were lucky that the signature sandwich was alright but super greasy. Would not recommend eating here even if it was the only place open!! read more

Disappointed several times at this location with the poor attitudes and getting orders wrong. I love zaxbys, but avoid this location.

I have now ordered from this "establishment" twice, unfortunately. Cold food both visits. First visit, it took exactly 52 minutes in the drive thru with two cars in front of me. Second time we literally order two zaxby's club sandwich meals and they gave us ONE Zaxby's club sandwich meal and ONE three chicken finger plate. How do you mess that up? Wow. I can't believe I am even posting this because I am not a "Karen". People should just know. read more

I've come to this location quite a few times and each time I'm disappointed. My favorite thing to get is fries with some Zax sauce, simple, I know. And every. single. time. They forget my sauce. I realize that's probably not a good enough reason to give them 1 star, but here's the real kicker. On my most recent trip, there was MOLD on my tomato in my sandwich. Yeah, will not be going back. read more

Zaxbys - Fast Food Near Me - Birmingham, Alabama

We were out in Trussville and looking for something to eat that wasn't a hamburger. I hoped Zaxby's wouldn't be terrible. I was wrong. Food was cold and tasteless, and they forgot our kids meal. read more

Terrible location.Did not take that coupon off, then asked if we wanted a cookie instead of refunding the amount, health score of 85, the chicken tenders tasted like cigarettes smell. read more

I normally don't take the time to write these things but the service was exceptionally bad here. I was in from out of town on vacation and had gone to different Zaxbys in GA and AL no less than 4 times before this week. I always order the chicken finger plate with no cole slaw and extra fries. EVERY other single Zaxbys would give us extra fries but this one did not. I asked the cashier to add more fries with the first box and she grudgingly took it. when I told her the second box was short as well, the cashier rolled her little neck and eyes and proceeded to yell at me, "well this is the right amount but I'll give you more anyway!". People forget that this is the customers money that is being spent so I promptly went inside to get my refund. I go to talk to an assistant manager there named Angela K. and inform her of the poor customer service in drive thru. She then tells me she gave us the correct amount of fries yet she was on the phone the whole time AND also was just as rude as the drive thru cashier. I just asked for a refund and then she tried to make me go outside and get a different receipt even though I brought one of the two they gave me back in. I refused to do so and she eventually completed the refund with the receipt I gave her. This was the worst experience I've ever had at a Zaxbys. Before I moved from California from Atlanta 8 years ago, I always went to Zaxbys. I see that they have grown over the years but at least at this location the service has declined from the level of service I'm used to receiving. read more

We arrived at 6:19 and didn't get our food until 6:50! When we tried to get a drink out of the freestyle machine there were only 3 options, and they were all flat. The ice machine was out and we had to ask for ice from behind the counter, however we stood there for 5 minutes just to get our ice. The facilities were dusty and dirty and the tables and floor were sticky. Not sure anyone in the back was wearing a hair net. NOT A GOOD EXPERIENCE!! If you are seriously hungry don't go here. read more

Fast, tasty, and filling. I enjoy coming to Zaxby's whenever I'm in the south. The snack plate is filling and so good. Don't skip the zak sauce it is really good with chicken strips. The sweet tea is also the best drink option. If I have time, I'll be back before I leave. FYI: Great customer service and a nice, clean restaurant. read more

went through the drive through and TRIED to order a chicken finger sandwich meal w/ no lettuce and no tomatoes. she says "no what" so I repeat myself the whole order and she says "ok pull around" I get to the window she doesn't repeat my order to me or tell me the total she takes me card swipes it gives it back I wait 10 mins I get my food and it's a chicken salad sandwich, which I did not order I pull up (to keep from making those behind me wait) and I go in and explain to her it's wrong and she said "oh so you ordered the wrong thing" umm no ma'am I did not so I told her I wanted a refund she complained the whole time she was doing it and then got sassy with me when I asked her to show me where on the receipt it said it was being refunded and not charged bc it looks exactly like a normal receipt it didn't say refund on it at all read more

Been here twice at the Trussville location on the way out of town and both times the food was not fresh and it messed up my stomach. We also had to wait longer than 10 minutes. The second time my wife had a salad and got food poisoning. I love Zaxby's but not this one so do yourself a favor and don't go to this one. read more

Every time I come to this particular location, my order is WRONG. There seems to always be a group of teenagers working in the drive thru that are unprofessional, as well as the cooks. This is the closest location to my home so it is very inconvenient to deal with mishaps EVERY visit. A shift manager offered to replace the orders and correct them. & guess what? WRONG. Check your food before pulling off as the lines get long, I would not like to wait 15 more minutes after i've received the order. read more

I am currently in the drive thru line as I type this complaint. The greeting we received was "Go Ahead" with an attitude. No Welcome to Zaxby's or nothing. After I informed the rude young lady I had an online order she then cut me off and yelled "drive around". Really Zaxby's where do you find these rude ass people. I wish every restaurant had Chick-fil-A staff!!!!! read more

This has to be one of the worst Zaxbys ever. Waited over thirty minutes for food while people with the same food ordered were served. Manger needs to train employees about customer service and organizational skills. I believe that a kindergarten child could do better than the people in this restaurant. Take my advice do not go there and if you do be ready to be disappointed. read more

This is by far the worst zaxby's I have ever visited. I love Zaxby's but this one is very very disappointing. The employees care more about talking to each other and talking on phone than serving the customer. They have you repeat order 2 to 3 times before they get it. Then it is always a problem with the order. If they paid more attention to the customer that complaining about them they would be Great! They don't understand the customer is want keeps you employed! A piece of advise for whoever owns the restaurant take a trip to Chickfila and watch how they have the customer service. I lived here 5 months and will never visit this location again. I really hate that because I usually like to eat zaxby's a couple times a week for lunch or dinner. REMEMBER CUSTOMER SERVICE! Thank you sir/mam for your business or something. Not just yeah after the customer says thank you! read more

No comment on the food, just the service. There was a small misunderstanding at the window, and she demanded my drink back (straw was inserted and she had seen me drink from it). I would have gladly purchased the drink alone but she never gave me the opportunity and considering the current spread of Covid 19, taking that used drink back into the window and therefore the restaurant should have been a big NO NO! BEWARE! read more

Order was not complete, kitchen forgot to put bread on the chicken plate and all of the food was cold as if it had been prepared earlier and kept until someone place a order. read more