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Zaxbys

2.3 (43 reviews)
Closed • 10:30 am - 11:00 pm

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ZAXBYS ATMOSPHERE

What's the vibe?
Casual
Good for kids
Good for groups

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Recommended Reviews - Zaxbys

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Sundried fries and tenders

This ain't it! Waited 40 mins for some BS. IK Nasbys won't be getting my money in the evening. Audacity for serving this to someone is at a all time high.

Stacy F.

We had a pleasant experience here. We were on the drive back to Florida and needed somewhere to eat that want too far out of the way. This popped up on gps, so we headed over. Staff greeted us right away. I had the zalad and hubs had the chicken tenders plate with fries. Everything tasted fresh and made the way we asked. It was clean inside and tables were flipped within a reasonable amount of time after customers left. They have the freestyle soda machine, which I like cause it pretty much always has caffeine free root beer. Overall: A Eat and quick stop for food without going too far off the main path.

Undercooked wings
Shawn L.

Undercooked chicken wings TWICE?!! Are you serious... how you do not know how long to cook chicken wings for... it's what y'all do? So my wife and I came here tonight and get about half way through eating our wings, starting with the flats first, when she bit into a drumette it was pink and raw in the middle. She took the remainder of her order to the counter to report it and the cashier nonchalantly told her they would cook her some more, as if it happens frequently. Ok cool, mistakes happen. Well when the replacement wings come out, she tears into one and it's worse than the first ones! How do y'all let that happen? What the heck y'all? Get your act together!

Chicken tender platter (4 tenderz). Comes with Cajun fries, a Texas toast, and signature Zax Sauce.
Chase B.

Headed from Georgia back to Melbourne, and we wanted to stop at least one Zaxby's. There are none near us, so this was a lucky find right where we got gas. When we entered, the staff were extremely cheerful and friendly! We placed our order, and the girl who was serving us needed help with change. (That's okay, we all have to learn somehow! :)) We were held up for 2 minutes about that, which isn't a problem. I ordered the chicken tenderz, and my dad ordered the Cajun Chicken Sandwich. The chicken breast was nice and thick, although it could use a little more Cajun. The chicken tenders are awesome, and the Zax sauce is great with it too! Cajun fries are good. The price is fairly reasonable. If you've never been to Zaxby's and are in this area, definitely give this place a go.

Wrap your hands around one of these puppies... hm so good
Chris D.

When it comes to road trips travel cost country you get sick and tired of the fast food hamburger joints but when you come across a Zaxby's but this one you definitely stop. The Zaxby club is just as always Ludicripy delicious, get your hands on this sandwich and you will not regret it at all..

Chips not light and fresh testing. Almost burnt or greasy.
G D.

Clean, friendly service but low quality food. Wings were fatty and seemed deformed. Chips were not like the ones pictured in their menus!

Never satisfied with this location, workers are rude and they're very stingy with their sauces! Boneless wings are never saucy and always dry!

Linda J.

I was ok with service being drive thru only due to covid. My issue is with the sauces. I ordered a 20 piece family meal, and wanted a variety of sauces. I was surprised to learn it only came with 4 sauces. That seems very stingy to me. Surely for the price paid, they could provide more sauces without charging more. I ordered and paid for a variety of extra sauces. The problem is, except for one sauce, none were labeled as to what type of sauce was in each little container. I wasn't going to remember which was which even after the cashier tried to explain. I asked if they could label the sauces. The cashier quickly threw her teammates under the bus saying that was the job of the cooks in the back. She displayed no interest in solving the problem other than saying it wasn't her fault. Clearly no sense of teamwork at this location. How hard can it be to label the sauces? I'd like to think they could do a bit better than this.

Salad

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Photo of The K.
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11
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10 years ago

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Photo of Rusty B.
268
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18

9 years ago

Food was very good. Cashiers not the friendliest. Hope she was just having a bad day and this was not the norm for her.

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11 years ago

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Ask the Community - Zaxbys

Can you use a Zaxby's gift card bought in Tampa at the one in Alachua FL?

Yes. Zaxbys gift cards are redeemable at any location. Thank-you for asking.

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Review Highlights - Zaxbys

“This Zaxby's has the cleanest bathroom I've ever been in, in any restaurant.”

Mentioned in 11 reviews

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It 4:30. Ordered their 9 piece plus large fixin. They're out of white meat and want me to wait 15…read moreminutes. It's freakin 4:30 guys. Rush hour sales and you don't have any white meat pieces! Then they don't ask for my phone as ticket closed when I offer it. Someone needs to shape up this store.

Absolute worst experience I have ever had in a restaurant. I am a local resident so I have had the…read morepleasure of coming to this establishment multiple times. Every time there has been an issue. Typically it is involving the wait time. This time was no different, but it was more than just a long wait. I came into the restaurant and I made an order. Number five three-piece tenders with red beans and rice. Seems like a simple order for a chicken establishment. But after waiting more than 28 minutes, I started to worry. So I politely got up and I went to the front counter. And this is where the problem started. One of the employees asked me if I was waiting on something and I simply replied yes, I'm waiting for my order and at this point, I was sort of confused. That is when the employee turned around and stated that it would be another 20 minutes that they just dropped my order in the fryer. So if you're not good with math, 28+20 = 48 minutes total. For a three piece chicken tenders. This is totally unacceptable in the fast food industry but it gets even worse. After waiting another 18-20mins I watched multiple people come into the restaurant and complain about them waiting out in the drive thru for their orders, I was totally involved in this comical movie skit taking place infront of me. Every customer who complained about the wait time or their food quality was made fun of and laughed at whenever they walked out of the restaurant. This was a never ending cycle. After waiting a total of 57 mins for 3 chicken tenders and red beans and rice I was handed my food by the manager and she had a very disappointed facial expression as if she was aggravated or upset with customers. So by this point I started to realize the problems within this establishment were not because of broken fryers or ovens. It isn't because of broken drink machines, or a lack of employees. It is simply because of bad management hiring people who do not care about their jobs or customers satisfaction. Restaurants like this fail because it becomes a never-ending cycle of horrible customer service bad bad attitudes, and managers that truly hate their job. Whoever owns this restaurant needs to hire somebody who understands how to run a business. If I was the manager at this place, I would hire everybody and I would rehire all new staff, and I would make sure that the people that I'm hiring want to actually work. I would also make sure that they actually enjoy themselves. Because everybody in this establishment looked like they were extremely upset, irritated, and irritable. Which caused an extremely bad environment.

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Came by recently with a part of nine. They don't take reservations less than two hours in advance,…read moreso we had to join the waiting list. We were afraid with the live music that it might be up to an hour wait (we were told). In point of fact, we got seated maybe five minutes after we arrived. (They indicated at that time that it was actually a longer wait for indoors than outdoors despite decent weather.) I split the Baked River Mushroom appetizer with my wife. We had expected stuffed mushroom caps of some sort; but what it actually is is chopped mushrooms and vegetables in a dressing (brown butter sage and balsamic reduction) served with thick dark bread as a platform. Pretty good. I also had a bit of the Spinach Artichoke dip (good) and the Gator Bites (which have quite a bit of fried onion mixed in with the gator) (quite good.) For an entree, I had the Duke's Macaroni with Blackened Chicken (which they mixed in.) Quite delicious, but it did leave quite a lot of oil (over a tablespoon) in the plate. It was a very large portion. We had dessert plans elsewhere, so skipped their rather large dessert options. Our server was outstanding, friendly, taking care of everything. Except for the very long wait between ordering and getting our first appetizers and soups. (Not such a wait before the entrees came.) 20% gratuity added for parties of eight or more.

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