Trevino's Auto Mart has the best customer service I've ever experienced in any type of industry…read more Mario, Ernesto, and Alan are very friendly and helpful. I never felt pressured to buy a vehicle, and they were willing to answer every question I had. I will definitely consider them when purchasing a vehicle. Prices are also very reasonable, and every worker is very honest with their process! Highly recommend!

They had terrible customer service they wouldn't cooperate when I tried asking questions but rather…read moreleft me hanging talking to myself I hope they fix that problem because I was really looking forward to buying a vehicle but now with those workers way of dealing with customers

Great service on a used Escalade. Drove 18 hours one way for it and don't regret it…read more Randy in finance Valeria and Jennifer in sales Sales manager Ed All top notch! Would 100% recommend

Anna in service is fantastic excellent customer service. They provide a video of the work done on…read moreyour car allowing you to see exactly what the problem was and how it was resolved.

It seems like customer service is usually dependent on the representative with whom you are…read moredealing. That said, I cannot recommend highly enough Toyota of Pharr and particularly their salesperson, Travis Moss. We bought a used vehicle from them and within 24 hours it had developed some difficulties. Nothing too major, the vehicle ran fine, but it had some electronic issues which really burdened us. We reported this to Mr. Moss and he did not hesitate in asking us to bring it in to let them look at it. It was an intermittent problem and I was totally prepared for them to tell me that it was a used vehicle and basically, too bad. However, they really went to the mat to diagnose the problem and try to fix it. They even sent my vehicle to the dealership that dealt with the brand we had purchased to get it fixed. In the meantime they offered us a loaner vehicle since our car was our only form of transportation. At the end of all this, the vehicle was absolutely fixed and the customer service was second to none. If you are considering a new or used Toyota, I would highly encourage you to go to Toyota of Pharr and seek out Mr. Travis Moss. This could have been a nightmare but it was absolutely a very positive experience. Thank you, Travis!! Thank you, Toyota of Pharr!!!

Quoted a 2025 Tacoma TRD at $44,163 plus fees, with me paying my own taxes/tags out of state. Then…read morethey tried to make the deal $46,000 "flat" with no clear breakdown--over $900 in mystery add‑ons that were never itemized. I have screenshots of the entire text thread. In my opinion this is classic hidden‑fee, bait‑and‑switch pricing. I walked away and will be sharing this with state agencies that oversee dealers. Buyers: insist on a written, line‑item out‑the‑door quote before you waste your time.

Great first time buyer!! El tio helped me tremendously recommend too anyone looking a for a great…read moredeal!

When checking in for our appointment, we were told there was not one and would need to wait our…read moreturn- 1 1/2 hours then 45 minutes for the oil change. I showed her the email appointment notice- date, time, confirmation. She said "that is not a guaranteed appointment, you still wait your turn in line. Appointments allow us to know how many people are planning to come, then we know how many technicians to schedule". There is no need to make an appointment at this business, plan to wait your turn. Boggus is now SAMES Ford with horrible service :(

We bought a 2023 F 150 from Boggus Ford in February. The truck that we wanted had been set aside…read morefor the rental fleet. After some negotiations it was released to the sales fleet for us. And we feel like we got a good deal on our trade in and on the the new one. I highly recommend this dealership.

I LOATHE car dealerships. And I'm a BMW driver.... so already the sales staff has their hands full…read morewith me. I'm a female.... so of course I wanted a guy to sweet talk. But Leslie helped me and WOW. Professional, informative, courteous, intelligent, and wasn't your quintennial "sleezy car salesman". I'm actually impressed with her level of decorum (BMW has no such thing). I spoke to the Manager, Joe Franco (don't get confused with James Franco, yet he was just as comical) and he was a down-to-earth dude that really listened and resonated with my wants and needs. Whoever owns this dealership, give Leslie and Joe a raise, because i usually bitch and complain to no end, yet here I am with no complaints. Good peoples. 5 stars. Would purchase a vehicle here again!

Took my S580 for 20k service as per maintenance program I purchased from M/B USA. Paperwork stated…read more30k mile service done. After 3-1/2hrs of trying to contact the service manger, she finally called back. She stated we do service by how long you own your car. My contract clearly states mileage not date since purchase. She was insisting that it's done by date. M/B USA agreed that the contract expires after a certain date but it's the customer who dictates how many miles he puts on in for years. They performed a 30k mile service when my vehicle shows 20,800 mile. So by her logic I can only drive my vehicle 10k before my coverage is up regardless of age. How can you perform a 30k service when the vehicle has 20k. This is Mercedes Benz isn't there slogan "When only the Best will do!" NOT in San Juan. My wife never approved the previous service and the service manager said we did the 20k service at 15k because of the date. Again, this person clearly doesn't get it or know how to read a contract.

Love the customer service ! Mauro G was amazing...not pushy but highly informative and honest. We…read morewere able to complete our purchase and go about our day. Our vehicle was ready to pick up as we planned for the next day. Highly recommend this very clean and beautiful dealership ! Thank you !

DO NOT BUY A CAR WITH CARMAX PHARR!!! I have had a similar experience with my car purchase. I…read morebought a 2012 Honda odyssey in 11/2022 and have had to return the vehicle 15 to CarMax or the repair pals 15 times with the latest visit on 12/4/2024. The repairs were not completed until 1/3/2025 and here we are 1/9/2025 with check engine light back and a popping noise coming my from somewhere under the car. It is the worst car buying experience I have ever had. They definitively treat like your ignorant if you're a woman and give you the run around. I've tried to work with them, but it is apparent I am going to have to take other steps to get my issue resolve.

Worst customer service I've dealt with. I've been a solid customer and paid off my vehicle in just…read moretwo years. The one time I actually need help--getting a rim repaired through a local third-party shop--I'm denied a loaner simply because the work isn't being done at the dealership. That kind of policy shows exactly how much they value customers once the sale is done. I won't be buying another vehicle from here.

Shady people, don't trust them! I personally caught them in…read moreseveral lies Have proof of all this, damaged vehicles, and do not stand behind it. Very rude in front of other customers. They do not stand behind you after you buy the vehicle. Belittled and embarrassed in the dealership! Upper management is not any better. My personal opinion go somewhere else Trust me, you'll save yourself a lot of heartache