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    CarMax

    2.4 (9 reviews)
    Open 9:00 am - 9:00 pm
    Updated over 3 months ago

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    Hacienda Ford - Damaged parts

    Hacienda Ford

    (33 reviews)

    I was about to make a wrong decision at CarMax buying a used car and trade in my 2022Maverick when…read moreI called Mr. Joe D. (JD) at Hacienda. He asked me to come on by and see what we can do. I left with a 2022 F150 Brand New! I'm very grateful and thankful for JD being able to help me and my growing family in getting us into a spacious truck. From one family man to another...thank you JD. Folks please come see him. JD is humble and honest. He will go above and beyond to accommodate your needs working with any financial situation. If you're down or up on your trade ....he will help anyway possible. This is our 2nd vehicle he has helped us with. Highly recommend! Please visit. Give JD an opportunity to serve you. Thank you JD and Hacienda Team.

    It was such a disappointment to spend my birthday without a car after being given an 11 a.m…read more appointment for a vehicle check. I was told the tire sensor had malfunctioned and needed replacement, but because the technician had a mandatory meeting, it would take about an hour and a half afterward. At 1:20 p.m., I got a call saying a tire needed replacing, and we agreed. We arrived around 3:30 p.m., expecting my car to be ready, only to find out the tire hadn't arrived from Weslaco--something I hadn't been told. We asked not to replace it since it wasn't there, but five minutes later, the tire suddenly arrived. We decided to go ahead with the replacement, yet I didn't leave until 4:30 p.m. because it took the technician an hour to replace the tire and fix the sensor.

    Bert Ogden Mission Auto Outlet

    Bert Ogden Mission Auto Outlet

    (3 reviews)

    If you are looking for great customer service go with Raul! Not only did he get us a great deal,…read morebut he answered all our questions honestly. I would come here first the next time I upgrade!

    I rarely leave a review. It is only in extreme cases really, either good or bad that I do take the…read moretime to convey my $.02. So it is with great gratitude that I take time today to put these thoughts down for the cosumption of others who may be condisering a purchse from Bert Ogden Auto Outlet here in Mission, TX. My experience was just outstanding. The entire crew I intracted with wether they were inolved in my purschae or not, were just so genuinely nice people! Talk about refresshing. I would give more than 5 stars but that is all I can give! My sales professional Jesus, was such a nice guy. Very pofressionaly, knowledgeable and personable. Trust me, he had the cards stacked against him with me as his customer. He put up with all my questions, offers and counter offers with a very gentle tact and I truly felt he was there to help me as much as he could within the limits imposed on him. The manager, George was also awesome as he too had to put up with my shrewd negotiation skills. He did consider my offers and countered with fair ones of his own and in the end crafted a deal that I and the dealhership could stomach. Once again, just a real nice fella! I never felt pressured by him or anyone there actually. Lastly, Joe the Finance Manager was also a complete gentleman, knowledgeable about his work and very effecient with the time he was helping me navigate the vast amount of paperwork required to purcahse a car. He has an excellent choice in music too! I just can not state it enough, but these guys were just so freakin nice and professional and I stress, "non pressuring"! I have zero reservations in recommending this dealership to any family or friends and to anyone I do not know. Have you every seen the show, Under Cover Boss? Well, if I was the boss under cover and these men were my employess, you better believe they would all be getting raises, vacations, promotions and the accolades they rightly deserve. They truly do reflect positively upon their company. So, I know this was lengtlhy and that should impress upon you, the reader just how impressed and enjoyable my experience was!

    CarMax - carbuyers - Updated May 2026

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