Update to original review. Originally gave them 1 star, but they made it right and fixed my car, at…read moreno additional cost to me. I appreciate their willingness to make it right. ***original post below**I usually brought my Silverado here, & since my Camry needed work, I brought it here instead of the dealership.My original complaint (and still current complaint) was the front end was wobbly upon braking & at 60 MPH. Also needed oil change. 1st visit: original complaint above and their recommendations were: Alignment $89.99; Brake fluid flush $76.90; Radiator plus hoses $406.49; engine air filter $32.96; cabin filter $43.94; valve cover & gasket $98.87; rear brake pads $85; resurface rear rotors $59; PCV valve $32.96 total after labor, taxes & hazmat $1761.71 and the thing still wobbles. 2nd visit for same problem: Front brakes $85; resurface front rotors $59; total after labor, taxes, & hazmat $250.88 ***Come to find out, they only test drove it on the street, & NOT on the highway like I stated in the original problem*** 3rd visit for same problem: NOW they test drive with me in the car, and see what I'm talking about. Now they tell me that ALL the rims are bent. Quote me $772.96 for new rims. Not doing it. I have been completely and utterly robbed of my ability to choose repairs needed for my situation. Family has 2 vehicles. I drive my son to & from school 13 miles one way everyday. Because they did not listen to me & test the car on the highway originally, I am going to have $200 more in gas costs a month since I will have to drive my truck & not the car. If they did it right the first time, I could have decided to wait on all the extra repairs above & beyond what my main issue was. Now, I don't have that option.

CUSTOMERS BEWARE! This is by far the worst repair shop I have ever dealt with. Let me first start…read moreoff by saying, my husband brought his keep there in November, because it wouldn't turn over. They entered up saying there was an electrical issue. They had to build a box for the wiring. Okay, I'm good with that. Until then they said now it won't shit off and wanted to charge us more to figure out why. Obviously, they crossed wires somewhere. Today after being overcharged for the work they did ( lack of a better term) we got the jeep back. They left the washer fluid tank out, they didn't put the dashboard back on! AND... the horn, lights, and signals don't work now!

Once again, thank you to E R Auto Clinic. They have taken care of both my and my children's cars on…read moremultiple occasions and always have done excellent work at great prices. My daughter is smart but not about cars. She took her car in for repairs recently, and many other mechanics would have taken advantage of her by making up issues and phony charges. She did not present herself as my daughter, so he didn't know she was mine. This last time, she took her car because of a suspected but unconfirmed problem. He checked it out thoroughly, but because there were no problems to repair, he did not charge her at all! I can not recommend ER Auto Clinic highly enough. It is wonderful to know a mechanic who both does excellent work, who has integrity, and a kind heart. Thank you, Emilio! You and your Team are the best!

ER Auto Clinic is great. They helped identify a problem with my steering, and helped me prioritize…read morewhat needed to be fixed first. They even took me to work twice. Very family-oriented and reasonably priced. I feel they went above and beyond for me and my 20 year old Subaru.

This shop exceeded my expectations. Joe and his team were knowledgeable, patient, and incredibly…read morerespectful. As a female customer, I've unfortunately had less-than-great experiences elsewhere, so this felt almost surreal in the best way. They walked me through what my car needed, answered every question without condescension, and made sure I felt comfortable with the plan before starting any work. Pricing was fair, turnaround was quick, and the whole process felt smooth and honest. It's rare to find a place that makes you feel both heard and taken care of. Highly recommend.

I took a 2019 BMW to get serviced for a shaking it was making. The estimate they gave me was in…read morethe thousands. When I first took my car in, they said it was free diagnostic check and they would let me decide whether I wanted to proceed to repairs. After they kept my car for four days, I decided against the repairs and picked up my car. To my surprise, they said I owed them over $400!!!! I told them I was told the diagnostic check was complimentary, but they demanded I pay that, so I paid it. I took my car elsewhere and with parts and labor, I paid $700. If you expect honesty and professionalism, do not do business with Premium Automotive Services in Edinburg!!

I had a really difficult electrical issue with my Ford truck. Greg did extra research and solved…read moremy problem and he did not charge me for his research. What a fair and honest guy.

I've had my Jeep CJ5 worked on by Greg in the past, and he can fix anything! Prices are…read morereasonable, and service is great. I've sent friends to him for various car problems, and they're all very happy! I won't take my car anyplace else but Greg's.

Great service and attention to details. Thank you. Good communication and honest. Range Rover velarread more

Well, my car needed the rear brakes replaced and they quoted a reasonable price. I had already had…read moreorder some replacement pads, but the mechanic noticed they weren't them same size. ( that's what I get from ordering online) But as we are on the go, they were able to get the right ones it needed. Brakes are a SAFETY item on a vehicle. So, they didn't take long to get me back on the road again. Thanks Mr. Cazares & crew

TL;DR - If you want to avoid stress & headaches - I would stay away from this shady business…read more Especially if you are a car care nut and want only the best for your baby. Their slogan is, "Relax, We'll take it from here." They don't let you relax and they make you take all the stress with you from there. My story: They scheduled an appointment for 2 weeks, accepted my car, had me sign papers to begin repair work, knowingly let me take out a rental, and then 2 days later called to say they would not be working on my vehicle - with no explanation given. Honda and Acura Owners: If you have a Honda or Acura and thought they would be good to work with - check again to see if they have updated Honda and Acura Certified Collision credentials - they don't. Do your due diligence and read all of the negative reviews (click negative near reviews). I am by far not the only unsatisfied customer. More details: 1. This review could have been 4 or 5-stars. I was decently satisfied the first time I visited - body work was okay (some issues with gaps), paint was well done (except for swirl marks) and customer service was decent. 2. I thought I finally found a decent repair shop in the Valley. I was going to be a repeat customer - something I thought they would value. I scheduled an appointment - waited 2 weeks and dropped off my vehicle. I provided a list of requests (attached an image to this review) which I felt was not demanding, and then left to get a rental car. 3. 2 days after dropping off my car, Arlene (an estimator) very rudely and unprofessionally calls to say that the OEM parts I requested are on backorder for MONTHS for another Honda vehicle and that it would be the same situation for my car. However, she did not bother to check on the specific parts for my car herself. Just wanting this repair to be completed, I did my best to find out. I called their distributor - Clark Knapp Honda - who said the wait for the parts needed for my vehicle would be 2 business DAYS max. 4. I called her and told her this to which she had no comment. Then she tells me that Progressive has been taking MONTHS to approve estimate supplement requests. Not trusting her, I called Progressive who transferred me to the RGV's local estimator. He said the delay was only 1 WEEK and that he contacted CarStar a day ago and was never told my vehicle was even there. 5. I contact Arlene again. She says that Mark Patterson (apparently some CarStar big shot) said they would not be repairing my vehicle with no other explanation. I then attempted to get ahold of Mark because I do not understand why they are giving me the run around and treating me so poorly. It has been almost a day - I know he will not reach out to explain why. 6. Tired of these antics, I decided to get my baby away from their slimy hands. If they are this shady towards me before beginning work, I can only imagine how they would treat my vehicle. Luckily, I found another body shop who has shown me respect, is actually on the Honda and Acura Certified Collision website and values all of their customers - even people who were initially unhappy updated their reviews with what the business did to remedy their situations. To say the least, this situation has been so unnecessarily stressful. I am so busy with my job and they seemed to just love giving me a hard time and wasting it while they were at it. The only logical explanation I can think of for this is greed. They want money. My car's $2000 repair was not cutting it for them. I understand this to an extent - but they should not make a customer suffer, wait for an appointment and accept their car for repairs if they are not happy with the money they'll receive. They should reject that customer and not waste said customer's time. I will say Cassandra & my car's inspector were great. Keep it up! However, Mark and Arlene had plenty of chances to apologize or figure out another way to get my car repaired. And yet both of them did nothing.

I had my Audi A4 repaired with Carstar back in February due to getting t-boned. It all started…read moreokay. The girls at the front desk are very friendly and nice. They have great customer service skills. Each time I called to get an update on my car I was told it was "being worked on". So, I show up one day unannounced at about 3:45p and ask to see my Audi and its "progress". Well, no progress, surprise, surprise! My car was dismantled, obviously dirty, no door panels, passenger doors wide open with the front passenger seat very dirty; I should have taken pictures of it. I asked where the progress they spoke of was, and I was told the guy working on my car was going to start on it in a few minutes. It was 3:45p, and he was JUST about to get started on my car. At 3:45p!!! My car had been sitting there ALL day long not getting worked on but each time I called to ask for an update, I was told my car was "being worked on". Each time, I'm sure I was being lied to by this guy, and I can't even remember his name. I showed up unannounced twice and found my Audi in the same condition; not being worked on and being told it was going to get worked on. Who starts working on a car at 3:45-4p when you close at 5:30p?! Then I started getting emails saying my car was going to be ready on said date. I would then call to follow up only to be told, again, it was "still being worked on". That went on for about 2 weeks. Their excuse was the doors to an Audi are not the easiest to put back on. Of course, I call Audi and speak to the people I know there, and they all tell me the doors take 1 day to put back on, 2 days max if the doors don't align, but this "we're still working on it" had already gone on for about 2 weeks. It doesn't take 2 weeks to get doors put back on any car! Time to pick up my car. I get home and it's dark by then so the next day I'm looking over it and find the car is filthy. No one bothered to properly clean my car; inside or out. The seat belt was super dusty. Underneath the passenger seat you could see the dirt, the base of the door, the back passenger floor also had dirt/dust on it. And they tried to hide by putting the floor mat in a way where you couldn't really tell BUT I could! The base of the back passenger door was also filthy; full of that gray dust/powder. The person who washed my AUDI did a real shitty job at washing it too. Left the entire car spotty and dusty. I had to go back the next day to have them clean it up. Clearly that guy does not pride himself in the work he does nor does anyone else, obviously or they would not have turned in such a dirty car to a customer. AND because I never sit on the passenger side of my AUDI, I didn't immediately notice that when the doors slam, they sound hollow. So basically, to get rid of me ASAP because I'm sure I was a pain in the ass to them, all they did was slap the door panels back on my AUDI, put the doors back on the car and called it a day. My driver side doors are heavy and when they shut there is no hollow sound to them. Am I going to take my car back to have them fix it? Probably not because I don't need them keeping my car for another 2 weeks just to have it sitting there the entire time and not work on it, while I'm without a vehicle. Mind you, the doors aren't even of a 2019 or new Audi. The doors are from a fucking 2017 Audi!!! As if they were paying the damage on MY car. The least they could have done was get doors of a 2019 or new model. The very least! Would I go back? Nope Do I recommend Carstar? Nope Was I satisfied with their work? Nope There was absolutely nothing positive about this experience with Carstar! I would have been better off driving my car out to San Antonio and leaving it at Caliber Collision near Fair Oaks. Now the customer service there...superb!!! Lesson learned!!

I found the owner to be rude and condescending. After I asked him a couple of questions, he told me…read more"The answer to your next question is I don't know." It seems he values his rich customers more.

Took my car to get an oil change and when asked about prices for an oil change, the man said. "If…read moreyou have to ask for the price of an oild change then maybe you cannot afford to drive a car and should be riding a bike" what type of answer is that? As a customer we are entitled to know the price before hand to avoid surprised.