Absolutely atrocious service and beyond rude. I had an exchange to make, and ended up in the wrong line. I didn't think it was a big deal because there only myself and one other person in the purchase line and in the exchange line.. When it was my turn to make the exchange, the cashier said that I was in the wrong line (and by then a small line of 3-4 customers had formed after me). I told her that I realized that after the fact and there was only one other person in line with me at the time so I didn't think it was a big deal. She proceeded to roll eyes and tell me to get back in the other line. I asked her if she was serious because she clearly saw me standing in line way before everybody else. She said that she didn't see me and so I needed to move back to the end of the line. I ended up wasting 10 to 15 minutes and being the LAST person after the entire line of finished. When it was my turn, the cashier immediately walked away before I could come to the register and came back with the "manager". (Not sure why when I didn't say anything to her.) Then the manager came over and decided to join in on my return and speak to me in such a rude and condescending tone (I needed assistance finding my order number), it was shocking to say the least especially from a manager. Rude and defensive behavior all around from both of them. It's the presumptuous attitude that's unsettling. Maybe an explanation or even trying to be a little kinder would have make the experience better. I get that I made an honest mistake, but why roll your eyes and give such attitude then bring the manager over to also belittle and talk down to me? read more

Very poor customer service, unfriendly staff short on sales people! Might as well close this place, employees appear to not want work here at all. Totally awful place to shop at!! Shame on you Zara- why open at all!! read more

I'm having a tough time picking a star rating for this location. I do love Zara; we've been shopping Zara overseas for years and were very excited when they came to the states. I think my rating for this location would be 2.5 stars. The lines are always so long and the level of customer service is very hit or miss. Lines get so long; I believe because of their large number of returns. Personally, I tend to order online and then return what I don't want to keep at this location. Pre-Covid, I would try stuff on in the store and then order what they didn't have my size in. Since Covid, their dressing rooms still have not reopened, so everyone is buying items and then needing to return. The Walnut Creek store has their dressing rooms open, and the line is not at all what it is in Pleasanton. After waiting in line, you would at least expect your cashier to be friendly. That is completely hit or miss here. I found items I wanted to purchase and waited in line, the cashier was less than friendly, didn't even greet me when I came to the register, and barely said anything when my transaction was complete. As I was leaving, I found an item that my daughter said she was looking for. I checked to see if it was available online, but it was not, so I grabbed it and headed back to the line. The line had gotten longer, so the wait was a bit on the crazy side now. Every single person in front of me was doing a return/exchange. The second cashier at least apologized for the wait and was pretty friendly and efficient. The store was clearly understaffed today, 2 cashiers working, and one person trying to stock items. The store was very messy today (at 10:30 am) and lots of empty spots. A third cashier (the friendly one who helped me the second time) showed up after I'd been in line awhile. I hope this store will soon reopen their dressing rooms which hopefully would reduce the number of returns happening and reduce the lines. Things to note when shopping with Zara: They are very strict about their return policy....don't be even a day late! No price adjustments. If you purchase an item and it goes on sale the next day, it's better to just return the more expensive one and order the sale price on line. read more

Since when you must provide a phone number in order to get a receipt? That's discrimination. NOT all people require to have a phone. When I refused to provide my phone number the cashier give a bit of attitude finally muffled out saying she will give it to me then. So you can provide but choose not to. It's just a gimmick to get customers personal info. That's not acceptable! I will not purchase anything there anymore. Will Shop online ibstead. read more

The sales clerk was absolutely rude and lack of the enthusiasm to help customers. I was not aware of how to retrieve my lost text message when making a return, and she said to me several times that it was not her responsibility to help me retrieve my receipt, but instead, it was my resposibility to know how to fix this problem, with the attitude like, "This is non my problem". Later on, when I called the customer serivice line, I realized how easy it was to simply take some quick steps on the APP and that made me wonder why she lacked the knowledge to complete such simple task? I went back to the store and told the same sales clerk how easy it actually was to find a lost receipt, but to my surprise, she said to me, "I'm not going to help you" and then walked away from the counter. This was a very shocking and unpleasant experience. She even accused me at one point for being "aggressive" when all I did was asking what to do to figure out the problems. After she walked away, I had to ask someone else in store to complete the refund, and I felt so sorry that my daughter had to witness this unpleasant event. It was supposed to be a pleasant mom-and-daughter shopping day. I really feel Zara needs to select the kind of people who represent the company more carefully. Some people simply don't have the right work ethics and the enthusiasm or knowledge to serve cutomers. read more

I was so disappointed about the customer service of this zara location ( Stoneridge mall). during the Covid time , the store didn't let customers to use the fitting room so I have to buy and try it at home that's y I have to return them cuz it can't fit me. I was here around 4:00pm on 6/28/20, I came here to return some items that I bought a couple days ago. The cashier was so rude, she gave me a negative attitude when I said that I would like to return. Then she gave me a deep breath like she didn't like to do her job. This is so disrespectful to the customer. After that, when she done with the transaction and I said thank you ! But she didn't say a word to me and didn't smile at all. I understand that there were a long lines at that time so it might make she tired but come on that her job and she got pay from it. read more

Zara - So disappointed with cashier - Women's Clothing Near Me - Pleasanton, California

My Loyalty Signature Poem: ZARA, I love shopping here, Especially SALES time of the year, Prices can cut in half, Really, you won't laugh, Serious Sales for Serious Shoppers, Bit of everything for all ZARA lovers, Clothings, Shoes, and Accessories, Locations in different countries/cities, Wherever you may be, ZARA, you are my Shopping Spree! My REVIEW: Would like to give ZARA more stars, but can only stick with 3-stars for their nice and cool clothings! Customer service would need to be better and something has to be done to improve the long line or wait during check out to be worthy of 4 or 5 stars. Return to Stoneridge ZARA for the first time after The COVID started since March 2020. Good to see COVID compliance being met with the mask and Social Distancing requirements, etc. Overall, the store appeared the same like how it used to be since my last review below. This is so far the most organized ZARA of all to me. Everything neatly hung and displayed. No clothes piling up (having to dig for colors & sizes) like other ZARAs. read more

everyone who works here is miserable and their customer service is just as miserable as them. The management isn't friendly what so-everything is a power trip attitude for them so of-course their employees copy see copy do. It's never ever pleasant. I asked a manager to help me get my pick up order and she made me feel as If I asked her to do cart wheels. There's 2 guys occasionally working who work efficient and friendly everyone else is straight up solid rude. If I didn't love their clothes I would totally shop elsewhere. This is generally my favorite store at this mall so lucky me. All their employees are equally miserable & ironically rude as fuc***! It must be their motto. read more

This is the worst managed location. Lines are extremely long because management has 5 employees on floor putting clothes away or just looking at clothes while only one associate is working behind 5 registers. Expect to wait atleast 45-60 min in these lines. Fitting rooms have been closed for 2 years now despite other locations having them open. Probably a major contributor to the long lines of returns. Management lacks proper delegation and effectiveness. read more

Walking in this store gave me the impression that their style of apparel for sale seems to cater to a specific group, population, or generation. The upper level is where the women's clothing can be found and the first floor includes the mens on the lower level. The quality of the clothes here does not match their high price tags. The staff work hard and do their best to provide adequate customer service. read more

I often shop at Zara but this was my first time at this location. The headquarters need to pay more attention to their employees. Very rude cashiers not only to the customers but also to their colleagues. Plus I never received my texted receipts. Definitely do not recommend. read more

They never have more than one register open, hours are always incorrect based on actual store hours.. when you ask for help they have attitude. Based on experience, it seems like most of them really dislike their job . Pricing is great though and quality is not too bad, so i have no choice but to wait in line when I have the time . read more

Inventory sucks. Service is SLOW SLOW SLOW. Fitting room hardly ever open. Avoid this place. Minimum 30 min wait in line read more

This gotta be the worst zara. They dont even open on time ! They say they open at 11, where??? These workers here are so lazy

I just wasted an hour of my day going to Zara - the manager working today is extremely rude, topping off an otherwise frustrating experience. When I came to shop for a dress last month, I had to buy the same one in two sizes because Zara's fitting rooms are closed (other stores' fitting rooms in Stoneridge mall are open, just not Zara's). I stood in line for 20 minutes and then the cashier didn't know how to do a return... I then had to wait for the one cashier who could do returns to be available. When the woman helping me realized I was a week past the 30 day return window, she politely and apologetically told me I could only get store credit. I asked if she could make an exception due to the fitting room closure and the inconvenience. I just wanted my money back... she said she would radio the manager. While a long line of people waited behind me, I waited another 10 minutes for the manager to finally show up. In a huff, she said "it's past thirty days so I can only do store credit." I explained I live out of town and it was difficult for me to get back to the store, and I wouldn't have bought the dresses if the fitting room was open. She said "it's policy." Frustrated, I said it should be policy to have the dressing rooms open - she snapped "we're short staffed." She absolutely refused to return my money saying she'd have to "do it for everyone." I said I would take the credit and give it away for Christmas, since I wouldn't be shopping there again. She snarled "that's fine - do you want a box for the card, since it's a gift?" I understand sticking to company policy, but the manager was HORRIBLE and completely unsympathetic. I would have taken the credit and not thought much of it, but her awful attitude and inflexibility makes me never want to shop at Zara again. A simple "I'm so sorry for the inconvenience" would have done wonders. @ZARA_CARE read more

no stars! Not once, but twice I came to this location and it was closed earlier that it's listed hours. First time they closed 30 min before closing saying they were short staffed, and then last week, they were closed a whole ass hour and half. Nothing was posted as to why, but its so frustrating when especially when you travel from far!!! worst store read more

So.... today I went to Zara located in the Stone Valley mall in Pleasanton with my sister and my aunt. My aunt grabbed a few things and wanted to try them on but their fitting rooms were closed. From visuals, it looked like it was closed due to all the clothing filling the room, boxes and all. I mean it was overfilled. So my aunt had seen a few other people changing in a corner behind a clothing rack and had asked an employee if she could do the same, the employee said yes. So she waited and another woman lined up behind her. It was her turn and all she did was try on two pants. While my aunt was changing another woman came up with a baby and her younger kid. She wanted her kid to try on clothes she found but with a line forming and no dressing room she let her kid try on the clothes in a corner. The child had shorts and a tank top under so I saw no problem. She was just trying on clothes on top of her clothes to save a trip of returning items. Eventually a worker came over yelling "They're trying on clothes here this is not okay." (In the most annoying voice ever) Keep in mind this was in the very corner of the store where no one could really see. Also another worker had said it was fine. A line started to form for the diy dressing room and the same employee who had complained came back again to shoo the people. If i'm not mistaken I didn't see these people again. Great job losing customers! I also forgot to mention but someone, I assume an employee, had moved the clothing rack blocking my aunt. Luckily, she was dressed but I find that highly inappropriate. They could've asked if she was dressed prior to removing it. At this point I was upset but trying to stay calm. My aunt is done shopping and we get into the line. I was hoping we wouldn't get Ms. negative nancy but we did. As I remember, she did not say hi, or did not say our total. Talk about the best customer service ever!! My aunt tried to pay in cash but she said they did not accept cash. Girl. I had to step in and pay with my card which I had no problem with. But like, no cash seriously? My aunt was mad at this point and went to an employee to ask to speak to a manager. We went to speak with him and asked if they accepted cash. He said yes and that even if a register does not have, employees can borrow from other registers. So I'm guessing Ms.negative nancy didn't accept her cash because she hates herself. I don't know. Maybe it's because my aunt does not speak english?? I'm not sure. But this is why i'm writing this review. And Tanika/negative nancy/ employee who complained, or however you spell your name, if you're reading this, you suck! Other than that, the employees that were nice to us, enjoy your day and stay blessed. BTW if your fitting rooms are closed it would be nice to have a sign on both floors stating that exactly!! read more

I want to give zero star.. not so helpful manager... people who work ther are better than manager.. always so long ques because they always have some issue with register or internet .. i want to give zero read more

Wow, such terrible reviews on here. It is Covid times so staffing is hit or miss in all industries. Retail is no different. I had my first experience in a Zara store ever here and it was bigger and more affordable than I assumed. I bought two jackets and I look forward to wearing them. In terms of customer service, I was asked a couple of times if I needed assistance. The cashier wasn't overly friendly but she wasn't rude. She also didn't send me off with a broken bag and redid her bagging job. No complaints here! read more

worst experience ever store doesn't have enough staff to even be he able to try on your clothes don't shop here think the brand is dying staff is rude read more

Worst Zara EVER. It's not 12:50. There about 40 people ( literally! ) on line to pay / return. There are 2 cashiers . Who's the terrible manager of this store!?? Terrible service! read more

Zara - Huge line, to the door, (about 40 people) at zara in Pleasanton. 2 cashiers!! - Women's Clothing Near Me - Pleasanton, California

Every time I visit here the fitting rooms are closed. It was open for a bit while I was shopping, then when I collected clothing I was interested in trying on the fitting room closed. I asked the employee at the fitting room and she said not enough staff. So not true because why are you there cleaning up the clothes at the fitting room?? Also, I saw other employees that could be at the fitting room. Only 2 registers are open. Well glad the fitting room was closed, thank you for saving my money. read more

Management could you please save this place. I love Zara and have been shopping to tons of Zara locations. This one is the WORST. The employee just chatting gossip with other employee all day long while doing a check out and at fitting room. I was waiting in front of fitting room for my pick up order. 5 of them are chatting and did not care to ask how they can help me. We made eye contact, they sure saw me and they just don't care. I made a return at other day because their fitting too is always closed. So I bought couple of cloth back for time because the size doesn't fit me. The employee at check out saw I am returning just roll her eyes on me and signs and has no patience of dealing with returns. I felt unwelcome and awkward. The above mentioned situation doesn't just happen two or three times. I come shop once every week because I come here to charge my car as well. The same ladies are being so rude that I had to download Yelp and leave a bad review. read more

Worst zara in the bay area, fitting room are always closed! Covid is over guys! Why are the fitting rooms closed every time i come here??! So inconvenient! Smh read more

Service is bad , no one helps on the floor and everyone looks stressed! They always close the dressing room , I think the staff here doesn't like their Job!Zara used to have a good service , not anymore !! read more

Fitting rooms close 40 minutes early! Unprofessional. Staff not friendly and seems to hate their job.

Terrible management or ownership whoever decided to close down the fitting rooms has no fucking brain because now people are coming back with trashbags full of returns due to not being able to try it on which cause a massive line. read more

Friday 8/30..counted 9 staff "hanging out" and only one person checking..line intense and excuse given was we are unstaffed..legit..? Really..can we please be legit read more

This store never open on time. According to their website, it supposed open at 10:00am, when I went there at 11:30, still close. And it has been happened couple times. read more

this is who was assisting people in the fitting room. she is sooooo rude! this one truly got my blood boiling. the way she looked at me it's as if i am not a customer. she was talking to me with a lot of disrespect! i talked to the manager and she was no help!!!! she was on her walkie the whole time. i normally don't even write reviews but this one deserves to be put on blast!!!she was asking me to hang shorts in hangers when i got them on the table laying flat and gave me an attitude when i said they were not in hangers! they said they are not allowed to give out their names "company policy" bs! i really wish she would lose her job because she is not someone who has any capability to be giving any customer service! i always shop from zara and it is my very first time to be treated the way these people treated me today!!! all with so much disrespect and it's like they had a meeting and talked about treating their customers with so much disrespect today! read more

Zara - THE MOST RUDE EMPLOYEE AT ZARA - Women's Clothing Near Me - Pleasanton, California

Bad customer service and the fitting rooms are closed she said they were open from 10-2 only. Why open your store and then close your fitting rooms, such a terrible business decision. My fiancé found clothes and she can't try it on what a bad predicament to be in. read more

Worst customer service!! Fitting rooms are always closed due to "management". The staff is rude and not friendly. I would not recommend any Zara store to anyone due to this disappointing experience. read more

The staff walks around oblivious to the line that's out the door with one employee at the till! The staff is rude unwilling to help and down right unapproachable. Don't expect to be helped and be prepared to wait in line for over 40mins. Shop online you'll get it faster! read more

One of the worst if not the worst Zara customer service and store environment. Every time I went to shop there for the past three years they had their fitting rooms closed leading to me purchasing and returning back to the store to return items that did not fit. Even tho they have 2 registers, expect a long line since they only have the one downstairs open for men and women purchases and returns. Poor store management and team members are not that friendly...so lame for a brand I used to respect and like. read more

Why are the fitting rooms NEVER open. I'm not paying over $100 for an item we can't even try on.. let alone the hassle the employees give you for trying to make a valid return!!! Zara has come out with some really nice pieces but this location is all bad read more

mall closes at 8, said I couldn't shop in the kids section 7:20. horrible. supposedly the employee said the "store manager" said this. love the store not this location 2nd time this happened. just wanted to get my kids some things for the weekend after work. read more

Can you PLEASE open up the fitting rooms already?! Every other store allows trying on clothes for over a year. I have to buy hundreds of dollars worth of stuff to just try on then drive back to return everything that doesn't fit. With gas now high, this is getting annoying. Also seeing all the bad reviews of having to wait in long lines with low staff, well if they had fitting rooms open, I bet the line wouldn't be as long with people returning things. read more

Came on a Sunday - fitting rooms are closed! How can you have a clothing store with closed fitting rooms on a weekend! they said we can purchase and return within 3 days. I made the purchase and tried on the item at another store as I shopped around. Since it didn't work out, i went back to Zara. I waited in line on the second level only to be sent downstairs because they said their system doesn't allow returns up there. Worst experience!!! Never coming back! read more

I don't do reviews, but today I am ... This is one of the worse run stores .. I came yesterday they told me I couldn't go in because they were closing early .. I came the next day and was denied again , they told me they were closing early because of a emergency... Don't go there read more

Today Zara has hit rock bottom. I'm in the Stoneridge mall and have been waiting 45 minutes to return clothes. If the dressing rooms were open this would not be such ann issue. The store has clothes and shoes all over the floor. There's nobody working the floor and they only have three people behind the counter. They have really cute clothes but I won't shop here anymore. You know everything you're buying has been worn and returned as that is the motto to buy and return.. who's running this company? It feels like it's being run remotely from Germany and forgot to hire management read more