A visit to this retail store after a year or so. And seems like the clothing styles and fashion sense hasn't changed. Like, mainly see grunge styles, more NBA and 90's Rock music logos on the t-shirts and sweatshirts. Even the hoodies have the brands and graphic design from the 80's, 90's and early 2000's. Seems like the style has reverted back to my olden days, the age of tie-die shirts, heavy metal band graphics on shirts - Guns N' Roses, Metallica, Nirvana, etc. The stores seem to be bringing back bell bottoms, ripped denim jeans, leather jackets, punk rock hats and accessories. It's not just this store, but others as well. No more originality for fashion in the 21st Century. Wonder why that is nowadays. Nostalgia all over again... read more

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I used to always order online but I find it best to come in store and actually try on the clothes in person to make sure I buy the right size. The staff are nice and always helpful if I have questions. I do feel bad for the employees when the customers just leave clothes in heaps after trying them on or leaving their makeup all over the clothes' collars.. I enjoy coming here to buy chic but affordable outfits read more

One of my favorite store at this mall A lot of different good clothes but pretty pricey read more

Admittedly have shopped at both Bellevue and Lynnwood locations, but this review is for Bellevue. Store is bright and always clean. They offer something for everyone, and the women's, children's, and men's stores all border eachother to make it easy. The stores are very well staffed, so you can get help when needed, quickly. Prices are very competitive and you will always find something yourself or a great gift idea. Note: great summer store to find more "light" options for warm summer weather. read more

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Always a pleasure coming to Zara. The shopping experience is seamless and the workers are friendly. Although the fitting room attendant today wasn't the friendliest, the cashiers were amazing and provided great service. The store is well kept and clean, and the clothing quality is always good. I love coming here quick checkout and stylish options make it a go-to. Value is amazing for the quality and selection! read more

I just found out that my daughter is going to have a bay girl in the fall. I have a group of friends who said to check out Zara for kids. I did that, and ordered a set of three leggings and another set of three tops to go with the leggings. I am so glad I "only ordered" those two sets. The package arrived today, torn open, and nothing in the envelope. I contacted Zara, and they typed back to me: "If you think it was stolen, contact the police." I told them we have security cameras that prove the package was delivered and no other deliveries were made today. I have a large brown package with Zara printed on it, clearly torn open, with nothing in it. The delivery company they use is Ontrc. If you can't be at their store to buy what you want, DON'T bother ordering it on line. Neither Zara usa, or the delivery service, Ontrc, cares about the customer. No resolution = no customer. Read their reviews, they are read more

ZARA - The bag was delivered torn open and empty. - Women's Clothing Near Me - Bellevue, Washington

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Beautiful clothes! I come here to look for something to wear at work. Their year end sale is always a hit! Sale up to 80% discount! If you can find something in your size and on sale... that's a major come up. Pretty big store that connects from women clothing, kids clothing and men's clothing. All good material and quality. read more

I noticed a nice leather men's coat that is displayed and noticed that they don't have same color in the store. I asked one of the associates who checked out their stock and told me that there's nothing in stock in the back and the display can't be accessed. Hard to know if she works on the back end, but she absolutely do not possess any sales skills as I have to ask her if there are other stores that is stocked. She told me that I could check that myself online and I could barely understand her since her accent is so strong. So she couldn't find it on her device and I had to point out the selection which he said there's a couple in the Seattle location. I had to ask her the cost, and the style number which to me shouldn't be asked at all and in her own volition maybe share those tidbits to a customer. Her voice is so loud as if we were having an argument. I know Zara is a store that seems detached and unattended by associates but could they hire someone who can engage and actually speak english somewhat fluently. I mean they don't even have identification that they are staff, only that they look different from what the store actually wears. They all look hapless. What is going on with the brand? read more

DO NOT EVER GO TO THIS LOCATION! Terrible employees. Never met anyone with smiling faces here like they hate their lives and everyone they appear within their visual. Especially the manager supports their employees miserable attitude. Employees at the changing room wanted to teach me how to manage clothes that I don't want after trying them on. All employees there have a feeling that they are superior than any customers and gives no help. The manager has a "whatever" attitude after I indicated my intend to file a complaint. read more

Today I went to Bellevue Sq store to exchange a pair of shoes purchased for my granddaughter BD, however, with one time wear the lace broke and are not usable. I took the shoes to show the defect and exchange. I bought several items and not "inexpensive". The gal (claimed to be the store manager) refused the exchange, claiming they had to be new and unused (how can that be when used the cord of the shoe broke). Very unhappy with the fact that they did not take responsibility for a defective item. Will not buy again and will discourage others from buying Zara. read more

My last visit was better for sure. The store was organized and clean unlike last time but there wasn't a sale so that's probably why. The cashiers line was long once again but they have self checkout it appears as well that no one was really using. If so they should have some signage to point this out as it's tucked in a corner. Wasn't thrilled with the clothing items available. I find it's hard to justify with their prices for such low quality read more

Never met one friendly employee here. They all seem miserable and like they hate getting asked questions from customers. Not looking for anything special, just don't treat me like dirt and make me feel like I'm a nuisance. I would understand for rude customers but in 20 minutes (Womens/Kids side) here I interacted with several employees who started off rude when the customer was asking a basic question. This didn't just happen to me, but noticed several customers being treated this way. If management at Zara cares, this was Sunday May 13 around 3:30-4pm. Terrible shopping experience. read more

horrible experience. clearly I bought a pair of jeans that were returned. they smell like mouth balls. so I took the risk and washed they. they still smelled horrible. I took the risk because I know Zara has horrible costumer service and tried to exchange for a new pair that didn't stink. but no the nasty manger said I want to highlight the return policy and said we are different from Nordstrom we don't take clothes bac. she was a horrible woman. I've shopped there for 7 years but now never again read more

ZARA - Throwing away a $55 dollar pair of jeans because of Zara's horrible costumer service - Women's Clothing Near Me - Bellevue, Washington

Worst customer service ever. Managers and Store Staff. I'm never going to buy anything from zara again. They did not want to yake my return back because it's over 30 days. Even I explained that I live 1 hour away and do not have the possibility to come and return it in the 30 days period. They used to have options, Any other store have the possibility to return after 30 days. This shoes don't even fit my kids. Now I'm stuck with 100$ shoes that don't fit. They are the worst. Manager ans store staff. just because they look cute doesn't mean that they are good people. Buy Zara . lost my and i for sure will spread the word about them. read more

Amazing experience. Great size store with some clothing that I hadn't seen in some other stores. The staff was really cool and helpful and kind. I Left with quite a few items lol read more

the manager should be embarrassed how bad this store is run. Putting one person so run rhe cashier for both returns and purchases with a long line and no support. Many employees just walking around. read more

11/15/2021 I love ZARA clothing, but it's not great quality. Line is always long and they told us they can't process return who purchased through online because of the WiFi shut down. We waited at least 30min in line so today's experience was bummer. Also fitting room was closed to I was unable to try out some dresses. read more

0 stars if I could give it! Rude staff!! One staff member in the fitting room with a strong accent demanded that we put the clothes we didn't want back on hangers, but she didn't clearly say this before we walked in--no signs, no clear instructions! She just mumbled something about hangers back, so I said okay. Then, when I walked out with just one pant-skirt off hanger and with others on, and bring back all the hangers like I thought what she was saying, then she demanded that I walk back to the fitting room to hang it up! I kind of understood that it might be busy for her, so I said, "Oh, sorry, I didn't know you meant to put them back on hangers. I thought..." but she cut me off and rudely said, "BYE!" Are we living in a world without human connection or what? (She was willing to help other customers with items dropped on the floor and switched rude tone right away with me) We traveled from another state, and this really put a damper on our trip. And guess what rude a*s, to return your rudeness I just put back all my wanted items with no hangers before I go. read more

ZARA - Women's Clothing Near Me - Bellevue, Washington

Fitting rooms are closed! Due to staff - I see ppl floating! Returns are 30 days and most of their sizing is off and on! I use to enjoy coming here but its changed and do not think its bc of Covid! I think its management! No fitting rooms, means be more lacks with returning an item. Especially when you know the stock. YOU know is on the shelf but she doesn't have a receipt! We buy $500 at a time! Try it on and return what doesn't fit! My friend tried to return an item or two this weekend and it was bonkers!!! Just horrible. read more

The workers attitudes here were genuinely shocking. all of the workers are Ukrainian, and i understand their language, and they were gossiping very loud the whole time, and when I asked someone nicely for help, she practically rolled her eyes. As I got out of the dressing room, I was in the middle of my question asking the lady if I can put clothes on the rack, and she LOOKS at me and WALKS OFF mid sentence. The whole group of people I was with came to me after we left with horrible experiences as well. The ONLY nice worker i met there was an American man. I even started hearing other customers whispering about the staffs attitude. Do better, fire your ridiculous staff, and hire people with any decency or manners lol. read more

The lines are ridiculous!!! One line in the entire store with only 2 associates checking people out on a a Friday night?!? Unacceptable. It's not like the prices are a steal, so it's worth the wait. They really need to figure out how to get their line moving. I've seen a handful of people in front of me put their purchases on a rack because they were tired of waiting. It's been been about 30 minutes and we are only half way thru the line. Do I really need this over priced shacket?!? Does my daughter need these fall sweaters that look like I could find at Marshall's?!? Jeans that are probably not the quality as American Eagle jeans?!? The lady that is behind me that is not social distancing that is shopping the line and reaching in front of me is enough for me to put all this back even though it's now been 40 minutes. Pulling my hair out... Ok editing my review and giving 5 stars to the gentleman that checked us out and was FAST!!! The two cashiers were not the normal 3 that just talk to each other and don't engage with the customers. The gentleman with the beard...5 star service!!! read more

the custo services is trash! they are rude, don't know anything, and they give you the biggest attitude . also y'all's clothes suck

I've never been here where there isn't a MASSIVE line. 30 minute + line . The place is a mess. There's always a huge sale going on. And THE DRESSING ROOMS AREN'T OPEN. Why would I trouble myself go to a retail store in a crowded, suburban mall if I cannot even try the clothes on?? It's ridiculous! This store may be the consistently worst experience I've ever had at a retail store. I would think that the management/ownership of Bellevue collection would want to remedy this consistently awful store . This is the exact kind of service that is driving people further away from shopping brick and mortar. If there are no benefits to going into an actual store- I'm just going to buy online. read more

No customer service, no change rooms and on top of taking your money they steal your time too. You have to stand in line for 20 mins at least to exchange or return items. There is always a lineup, I have been shopping at Zara since the last 22 years, shopping at Zara use to be an amazing experience , clean, well organized and it was like walking into a luxury closet. I am shocked at how terrible it has become, this one in Bellevue is the worst I have even seen. The clothes are dumped in piles like a warehouse that needs to get rid of extra inventory. I will never put myself through that terrible experience ever again. read more

This place confuses me. Is it reasonably priced or what? I will pick up some items and be like, whoa, good deal. Then pick up something else and be like, what!? Their fitting rooms were closed because they said they were short staffed so tried things on right in the store for my daughter. The line was barely moving and they only had three cashiers. I would suggest grabbing someone off the floor when the line gets crazy long. read more

I suggest shopping online. The line is always out the door, they never had staff. Don't even try to make returns there. Awful:( read more

Walked in asking two questions. Do you have this shirt on display? She said no. They are all sold out and can't go there to even see the code so you can order online. I said ok, no worries. Then I asked is the fitting room open? She said said yes. Then she said: "I answered you questions, no go." Lmao If this is your way to handle business by hiring staff with the worst customer service skills, honey, I would rather buy better rags somewhere else. read more

Wow I normally do not like leaving bad reviews, but this Zara has the most atrocious customer service. I have never seen a line reach from one side of the cash register all the way to the end of the store and more and it was not budging for 10min. There were probably a good 50 people in line with just 2-3 registers open. I understand they're understaffed, but there were multiple employees restocking on the floor. I asked the manager if there was anything they can do and they said they couldn't and was very rude. What a shame read more

ZARA - Women's Clothing Near Me - Bellevue, Washington

So it's 5:25pm and Zara has closed its doors when their sign says they're open until 6pm ‍ they wouldn't let people in nor would they explain why... great job Zara :) Costumer service is unheard of here at this store... read more

ZARA - So it's 5:25pm and Zara has closed its doors - Women's Clothing Near Me - Bellevue, Washington

Giving this Zara 4 stars because I'm from the Bay Area and I love the self-checkout section at this location - it makes purchasing clothes so much quicker and easier. Zara is well-known for having very long lines, it's like that at essentially all of the stores I've been to especially on weekends. I've never understood why they don't have more people working at the registers when it's super busy, especially when they have both a kids and mens section where they can ring people up. I've been to this Zara many times and have never had an issue. There's a good selection of clothes here but the customer service could be a lot better, the staff is never really welcoming which is a bummer. read more

Horrible customer service In store and online. This company grew up as a complete jackass company. No respect for the clients at all. So I called online and spoke about their return/ exchange policy and representative didn't want to listen to me at all and started spelling out work CHAT like I can't understand her or speak English. Then she said I'm being rude by asking her multiple times about returns that are over 30 days and then hung up on me. If I could give this company -0 on stars I would. You are nothing but horrible, misleading, unprofessional , no quality company ! I hope you go out of business with all rudeness that you show to you customers . read more

Zara has got to be the most selfish clothing store in the entire Bellevue square mall and west lake mall in Seattle!!! The LINE will ALWAYS be no less than 26 people, taking an average of TWENTY TWO MINUTES to reach the check out. Do not shop here. Ever. read more

ZARA - Women's Clothing Near Me - Bellevue, Washington

The manager here is incredibly rude. She acts like such a snob when you return items. I won't buy from Zara any more after the condescending treatment I received when trying to return parts of my order. read more

Everyone's review about the wait/long lines is painfully accurate. I live just a few blocks from the mall so I visit zara often. And each time -- no matter the day or time -- the wait is ridiculous and the staff are even more so. Purchase your orders online and make your returns online. The effort in doing this is better than the in-person experience. read more

The worst Zara location ever. Stood in line for two hours. They couldn't take large payments so had To use my credit card three times. read more

Great experience today. We were able to find clothes, and their fitting rooms were open! We used the self-check out and a customer didn't know how to remove the plastic tag from the clothes but an employee came and helped them with a nice attitude and patient. Management continue like this as all have improved from our last visit. Thanks! read more

An unorganized mess and waste of time. Waited in line for about 20 mins for an online order pick up. When we finally got to the front of the line we were told online ordering pick ups were only done in the kid's section and to hang out around there and an employee will find us and take care of us. Went over to the kids section and there wasn't an employee to be found except at the cashiers, so we waited in line at kids for another 10 mins. Got to the front and the employee said you can hang around and someone will come find us. Uhh yeah we did that and no one was there! Cashier ended up grabbing our order. With online shopping and order pick up becoming more and more relevant, it blows my mind how unorganized a store can handle this. Some signs would be the first step, or maybe employees that are actually working the floor? Come on Zara! read more

Lines were ridiculously long! Only 3 registers open on a Sunday afternoon was crazy! The line went all the way to the back of the store. Stupid management had to be called every time for a return, and no not close by to type in their approval pin. Do better Zara! read more

I would give it zero stars! Don't buy anything unless you plan to throw it away and never remove the ridiculous 3+" tags inside of them that show through the sheerer materials. You wait in line for hours to return as they individually Re tag and hang EVERY item! ZERO customer service It's like they own you, the customer! So sad that companies don't have integrity any longer they just bank on our consumer gluttony. I'm disgusted. I have literally spent thousands here over the past three years. No longer. read more

Horrible experience trying to return an item. I called customer service multiple times asking for a copy of the receipt. After promising to send it to they just stopped responding. read more