Last night, I visited this Zara to purchase an outfit for my wife. I brought the items home, she examined my purchase and she asked me to return them, as she had recently purchased a similar pair of pants and she didn't prefer the style of the shirt. Tags intact, clothes never worn, I attempted to return the items the following day, in the original bag, to the exact associate that I purchased the items from the previous day. Mind you, that I'm a frequent customer to this particular store. I misplaced the receipt between last night and tonight and I offered for them to pull up my transaction via the credit card used to make the purchase. They told me their system was unable to retrieve a transaction from last night using the very credit card used to make the purchase. I let them know that sound like a systems problem that had nothing to do with me. The first associate that I spoke with continued to flex her stop-words "unfortunately" and "no" as she repeatedly told me that she was unable to reprint a copy of my receipt for me. I was never offered a copy of my receipt digitally last night when I made my purchase. You would think that in today's day and age, every customer would be emailed a copy immediately of their receipt. Companies like Apple which have great customer service, do that in order to eliminate unnecessary paper waste and to be able to proactively manage situations like this. I then spoke to a manager who also was very well versed in the art of "no". After her telling me what the policy was, that I could exchange items that my wife didn't want for the same exact items in a different size, I asked to speak to her manager, as that was an inappropriate solution. She towed the company line and was not concerned with the outcome that best suited me as a loyal customer. She gave me online customer service. I called and spoke to a third associate who had then was unwilling to do what was right for me, the customer, and issue me a return or an exchange. The third telephone associate named Magaly, refused to transfer me to a manager, refused to help me reprint a receipt, refused to assist me with a return or exchange as a customer service gesture and then placed me on hold for 25 minutes when I asked to speak to her manager. I was told that she was the highest ranking manager to assist with issues of this nature, which was untrue, as she then transferred me to Antenise, a "colleague" who was also unwilling to help resolve this issue. Zara as a whole should be ashamed of their customer service and their dealings with loyal customers. Also, can we just talk about the fact that there are eight registers and only one that is ever functioning? They ask you what type of payment you'll be using...like, who cares? A cash register is a cash register. You should be able to process a transaction with any associate at any terminal, when you're prepared to check out. Not to mention the unfriendly associates who rarely offer assistance, but are more than willing to dole out plentiful amounts of free side-eye, following you around the store making you feel like a criminal while simultaneously giving you "I'm disinterested in helping you looks"...I've been to various Zara locations around the US and the world and this is by far the worst run in the corporation I've ever visited. If I could rate this Zara less than a one star, I would. With associates and customer service like this, we'll see how long it stays open. read more