Moving to the East Coast has required some adjustments... especially with regards to my shoes. I lost part of the heel on a pair of leather Tory Burch boots did not hold up versus the snow very long, thus I found myself in need of shoe repair. 5 minutes on yelp later, I found Delmar bootery. I arrived on a Tuesday to drop off to drop off the boots to have the heel replaced. Service was prompt, efficient, and polite - the woman behind the counter took not a second longer than was necessary, which I know some may find off-putting, but I appreciated her efficiency. The boots were ready on Saturday AM to be picked up (just as they said), and the rubber replacement is much more suitable for the snow. They also appear to have shined them up a bit. I've already brought back two additional pairs of heels to be replaced since I appreciated the job that they did. The thing that most impressed me is that on one of the pairs had 2 options for a repair - a cheaper, simpler repair and a more thorough one - and the girl behind the counter (before I could ask!) took it back to show the cobbler in the back, then had him come up and discuss the options with me. They really want to make sure the repairs get done correctly, but also exactly as the customer wants. They do a stamp card for heel replacements - buy 6, get the 7th one free! read more

I stopped in this store today looking for RFID wallets. They had a nice selection of genuine leather RFID ones which I was super excited to see. However, the prices were ridiculous. Smallish leather wallets from a brand I had never heard of were between $65 and over $100! I went to TJ Maxx in Latham and got one for $25, also genuine leather and Fossil brand. I will say the customer service here was excellent and the store is conveniently located In Stuyvesant Plaza, but wow, the prices were astonishingly high! read more

Truly the only place I trust with my purses and shoes. They have help me restore many vintage luxury bags and resoled sandals and loafers for me. I cannot say enough positive things about their professionalism and the quality of their work. read more

COMMON SENSE CRAFTSMANSHIP I had 2 items that needed zipper repair. Not only was my ask completed perfectly at a fair price, but they pro-actively walked me through the different repair options --including a recommendation that was not the most expensive solution (for one of my pieces, they pointed out the cheapest alternative was the best way to go). Fair, honest and truly dedicated to doing what's best for their customers. read more

Good work and reasonable. They repaired a zipper on a dressage boat, but it did come apart after six months.

Absolutely recommend this shop for shoe repair. I had a pair of boots that had the sole separated from the top of the boot. They fixed it and the price was very reasonable. I was also looking to purchase some shoe cleaning products and the gal who was working gave me great advice. Very knowledgeable and customer service is outstanding. read more

I've had shoes and boots repaired here three times now and I couldn't be happier. It is very difficult to find someone to do repairs. The price is reasonable, the quality of work excellent, and the staff friendly and knowledgeable. I live about an hour away and I'd drive farther if I had to. So happy to have found this place! read more

Excellent products and exemplary service. The employees are knowledgeable and very accommodating with their time. Love this place

Horrible customer service. Woman behind the counter (blonde, Middle aged) is condescending & plain salty. Got boots oiled here . She made me feel rushed & acted annoyed when I asked questions about the process. First time customer, sorry would like to know what you'll be doing with my $200 boots. Upon pickup week later, she attempted to show a glimmer of care by showing me the oil they used on my boots that can be purchased over the counter but prefixed it with " you can buy this & do it yourself, or not, I really don't care." Besides this , the work done on the boots were imo , lackluster @ best (no pun intended). First & last time patronizing. Sorry I don't support Karen's& their businesses. read more

I happened to be in Stuyvesant Plaza when I noticed this store. I was in the market for a pair of Alden boots, and wanted to support local businesses, I stopped in to see if they had any. When I walked in I was approached by a blonde woman who offered to help me. She seemed agitated but I chalked it up to just her maybe being busy. I saw the pair I wanted, said it was the color I was looking for (brown) and asked if they had any in my size. Immediately I was asked, "you know how much those cost, right?" After affirming that yes, I was aware of the price, I reiterated if they had the size in my color. This woman basically stomped to the back of the store to grab the box and brought them over to me. However, the color of the boots were black (not what I had asked for). I said they fit great and asked again if they had them in brown. At this point she let out an extremely exacerbated sigh and said that I would have to order them. I basically just walked out at this point. The attitude when I walked in was horrible, the snide remark about the price was extremely off-putting, and you could have saved yourself the horrible experience of having to deal with a customer if you had just told me you didn't have them in brown. I bought them online and will not be going back. To the owner of the store, why is this woman working here? Is she a family friend? Did you lose a bet? Is she blackmailing you? This person belongs tucked in the back, far away from any potential customers. read more

Brought a pair of boots into be resold and have 12 eyelets replaced. Total was about $250 witch I feel is high. The eyelets where $10 per. But when they resoled my shoes they never stitched the sole to the mid sole. Just glued it and that was good enough I guess. Well about 2 weeks after I picked them up the sole started falling off. I have not reached out or contacted them about these issues in all fairness but I don't believe it's worth my time and if they didn't fix it correctly the first time I don't think they would fix them correctly the second time. I think they are used to dress shoes and not work boots that actually work everyday. Instead I'll just buy a new $700 pair of Wesco's and send them in for a factory repair when needed. I also had a pair of $600 dress boots on order that they knocked $50 off because I was getting work done on my boots as well as buying these dress boots. They did tell me that the company that made the boots where about to go on a two week vacation so it would be a few weeks before they showed up. After about a month and a half I ended up just canceling the order and they refunded my money. Not there fault but it was my experience. Was sad to have these issues because I thought I finally found a shop that could fulfill my needs and I could get the 4 pairs of worn out boots I have fixed instead of just throwing them out. read more

Delmar Bootery - Boot sole falling off - Shoe Stores Near Me - Albany, New York

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Always receive top notch service here. Shoe repairs are usually ready earlier than expected. Friendly employees. I would definitely recommend Delmar Bootery. read more

I was referred to Delmar,Bootery by Lola Saratoga for a zipper repair for my Chloe bag. Everyone in the shop was very friendly and welcoming. A very nice lady (whose name I did not get) stopped what she was working on, looked at my bag and was able to fix it within minutes. it made me so happy because I wasn't really using the bag that much due to the zipper problem and now I carry it all the time thanks to her quick fix! I will definitely recommend Delmar.Bootery for any shoe or bag repair. Thank you! And thank you to Lola Saratoga for referring me there. read more

They did quickly, well and inexpensively what several other shoe repair shops claim they couldn't do. They re-dyed or re-colored some brown shoes that became spotted... nice shoes I've worn only a few times! read more

This was not my first stop, trying to repair hiking shoes that were too narrow. The first place, also with a good reputation, tried twice to widen the shoe, but left me with the same discomfort and with pessimism about the future of those shoes. Delmar tried four times and succeeded: the shoes are very comfortable. Such competence and patience! Many thanks! Please, make this your first and only stop! Paula G. read more

I dropped off heels to be reheeled. My husband picked them up and the insoles were destroyed by their machine and pressed right through. They didn't even mention it to him when he picked up and paid $18.95+ for the heels to be reheeled. I wouldn't trust their work. I have a picture of the shoes since they were given to me right before and right after their work. read more

Delmar Bootery - Damages insoles due to Delmar Bootery - Shoe Stores Near Me - Albany, New York

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They fixed a belt for me. Great service! Friendly staff. A very nice shop in the area's best shopping plaza.

First time I'm visiting Delmar Bootery and won't be my last. They repaired a broken zipper, broken snap, new heels, and polished my daughter's riding boots making them as good as new for a fraction of the cost. Of a Jew pair. All that for under $50 is a steal. Great knowledgeable service and customer service. read more

Best I have found in the capital district. I bring high end shoes here and feel good about how they turn out.

I went back to have my boots updated and fixed. I brought in 3 pairs and I pair of heeled dress shoes. All came out amazing! I was so impressed. My one pair of boots I didnt know what they could do to them to fix them and they did it, they look like new! I love them. Each looks great and I saved so much money by doing this instead of having to buy new boots. Thank you!! read more

I have had nothing but excellent service at this business. The people I have dealt with, combined with the level of service I've received, adds up to the five star rating I have applied to this review. Often my needs are more of an urgent nature as I must wear custom built orthopedic foot wear as a result of a serious motorcycle accident many years ago. More then once, Delmar Bootery has gone out of their way to accommodate me with nearly instant....while I wait service, that has made it possible for me to literally remain on my feet and continue to be able to ambulate on my own. I feel their people and service are top notch. Easy to find and plenty of parking right in front of the store. I highly Recommend this business to anyone who has any leather or footwear needs. read more

They do a great job and turn around time is good on shoes and billfolds. Very pleasant, reliable and good work.

I took my well-loved Dr. Marten mary janes here to get fixed when one of the straps broke, rendering them too loose to wear. In a week, they'd put new soles/heels on them, and added new straps on both shoes. Only one strap was broken and rather than attempt to fix that and have it likely break again, they installed new straps on both shoes. They also cleaned the shoes up for me a bit and polished them without me even asking. Considering they were $90 shoes, I though the $29.50 fee was pretty fair for the work they did. I am thrilled to be able to wear my shoes again without having the strap flap around! read more

Disappointed by the service I received. I brought in a pair of quality Alden boots to have new heels put on, as the only work to be performed. The shoes were brown leather boots with white contrast stitching. I supplied the correct heels, as provided by mail from Alden. Delmar Bootery did a fine job putting on the heels--they were nailed, trimmed, and tinted appropriately--but they changed the aesthetic of the boots by using a brown polish on the shoes that stained the white contrast stitching. A cobbler should know to use a neutral polish on shoes with contrasting stitching. Further, they were unwilling to make the problem right by providing a refund or a fix of the work. I only wanted heels put on and never asked for brown polish, and certainly did not expect the stitching to be stained. The desk staff was curt and unhelpful. This experience confirmed that good cobblers remain elusive. read more

I brought in a pair of fabric sandals with huge handpainted wedges and they did beautiful work sanding down some wood chips and gluing down the sole where it was peeling up. My shoes look as good as they are ever going to - and all for under $25. Well worth it for my favorite old shoes. I brought in some old black leather pumps and they gave me an honest assessment of how they could repair the damage. They're honest and very nice and don't charge that much for really good quality work. I will only take my shoes here from now on! read more

Perfect. Really friendly and super accommodating. And affordable! Great job with Ugg cleaning and way expensive purses; all for $25 each. Cleaned everything beautifully and protected without even asking and did it all with a smile. Really lovely. Highly recommend. read more

Delmar Bootery - Storefront - Shoe Stores Near Me - Albany, New York

I was SO upset when my favorite pair of Etienne Aigner riding boots' zipper broke. I had no idea where I could get something like this fixed and at a reasonable cost. Delmar Bootery took a look at my boots and both zippers and heels needed to be repaired due to wear and tear. The staff was incredibly pleasant and helpful. Considering my boots were over $200, I will gladly pay the $40 to get them fixed and they look brand new! Thanks Delmar Bootery! read more

This is also a very nice shoe store. The shoes are on the expensive side, but they are good quality and there is an excellent range of sizes (I have very wide feet) and the sales staff were wonderful! They were helpful both when I picked out the shoes & when I picked them up a week later, checking to be sure that the ordered pair fit well. The store is not strictly wheelchair accessible - but Stuyvesant Plaza in all one level and the only barriers would be the curb & the door sill - the doors are a little heavy. read more

I live in a small town that does not offer shoes made for orthotics. This place was wonderful. Their selection is small, but they order what you need. Service is personable and professional. I will return many times over in the years to come!! read more

Friendly, helpful service. Timely with promised date. Very reasonable rates. Highly recommended.

I brought a pair of my husband's boots here to be re-heeled. I like the service, price, and the work they did. I just brought a pair of my own boots in and I appreciated the recommendations for work to begone, and that they give a discount if you pay in advance. read more

Dropped off shoes to be re-heeled here on a Saturday and they were ready the following Wednesday. They're still charging $12.95 and it does still include a shoe shine. My shoes look fantastic, all nice and shined up - got all the scuffing out and everything. read more

Just picked up my shoes. Wow, what a great job! Compared to the other shop that did a so-so job last year, I am very impressed with the quality at Delmar. read more

The only place I would bring my shoes. They consistently do an exceptional job. I highly recommended them.

Brought my one good pair of leather soled oxfords to these people when the soles wore through after four years. These black Mezlan shoes I had taken care of and paid a pretty penny for, and I really didn't want to buy another pair. I brought them to the bootery to have them resoled. About a week later I picked them up. Not the same quality as the high quality leather soles and wooden heels, but not terrible as the new sole was leather and the heel was good quality black rubber. Only problem was that after wearing them thrice, the stitching pulled out of the first later of sole. I was unhappy. I brought them back. They said they'd fix both shoes for free within 1-2 days. I went back and this time the stitching was clear through both layers of sole. My shoes are back, and they've saved a customer with their good service. Great mom and pop store, and proof that even established cobblers still learn new tricks along the way. They also sell shoes there, but their principal value is that they cobble. Only a couple places around do that now. Good way to save a couple hundred bucks instead of blowing it on new shoes. read more

Delmar Bootery - Resoled shoes. Wear on soles is from wearing them three times. - Shoe Stores Near Me - Albany, New York

RIPOFF!!!!! I had two very small handbags cleaned and they charged me $25 a piece to clean them. $50 to clean two small handbags is OVERPRICING. It would have cost me half that in NYC. I WILL NEVER, EVER, EVER do business with them again. Total RIPOFF. read more

I stopped in recently to have something repaired. It was a sentimental gift that holds a lot of meaning and I hoped this would be the place to fix the rip. When I showed one of the girls at the counter (heavier set person), she took the item and said that she would ask one of the repair persons if they could fix it. She literally went out to the back for less than 10 seconds. Once she came back, she said, no we can not fix this and tried to give me a bunch of excuses. I tried to explain to her how I think a repair would work and she just brushed me off. I don't know the quality of their work but their customer service is terrible. read more

Rude... just downright rude. He acts like charging you $90 for a mediocre repair is a favor to you. I have used cobblers that are 100x for a fraction of the price, unfortunately there are not many options in the capital district. Stay away, you are better off buying new shoes. read more

I notice as I get older I have a zero tolerance statute when it comes to poor customer service. I think it has to do with decades of being treated like my money, my business, my time isn't as valuable as someone else's. Regardless of the service or product, if you fail in this regard, I'm out the door. I'm a little more forgiving of larger companies because they can't control their employees all the time. But if it is a mom and pop establishment, where I actually prefer to give my money, it is especially egregious in my opinion. Case in point Delmar Bootery. I walk in with some boots for repair and behind the counter is a woman (an owner) who is clearly in the middle of helping another customer. Cool. No problem. I don't want to interrupt so I will wait. But as I stood there, about three feet away, I was looking at her because I just knew she would at least look up at some point and acknowledge my existence. And I was going to give her a warm smile that said "no worries, get to me when you can." I got nothing. No greeting. No "someone will be right with you". No eye contact. No smile. Nothing. So I stood. And I waited. And I stood. And I waited. And as I stood quietly and waited I see the other owner in the back chatting about non-work stuff with another person. I'm thinking, ok, this lady will tell the other one there is a customer. Nope. As I stood there I looked on my phone for another shoe place and finally just left. As I have said in many other reviews it is unacceptable not to acknowledge a customer. I can't imagine a person walking up to me, or into my space, and I don't greet them in some fashion. It is immensely rude and horrible business. It's also dangerous to be so lacking of your surroundings. But she wasn't oblivious. She saw me and ignored me completely. I cannot give my business to that company. And now my husband won't. But they won't care because too many people are okay with terrible service. Their business will survive without me but that doesn't mean they are good. Onward and upward. read more

I have always thought that Delmar Bootery has lovely shoes, leather goods and fine service. Recently I started needing orthopedic changes to my shoes. I searched for a shoe repair in the area that could make the very specific changes I needed. (There's few.) After a while I decided it was well worth the drive to the Delmar Bootery. The shoes are generally finished in a week and beautifully done! The price is very reasonable, too. Plus the staff is helpful; suggesting ways to save me some money- lift just on the heel and leather soles just at the toe instead of the entire shoe. ( I'm getting this done on one pair to try.) When having to have alterations made to all of my shoes, the suggestions are not only welcome, but if they work, will save me additional money. I am very happy to take my business to Delmar Bootery read more