very difficult to get in touch,like zero. I have called numerous times. I have left messages. No…read more ever. I go into the store,I've decided. He seems like a very nice man. But it says on the ticket not responsible for shoes left over 30 days. I've been trying to get in touch with him since April. When I dropped off my boots.

I heard great things about Michael's, so I brought him two pairs of my best boots during the second…read moreweek of December '18. One pair is Stuart Weitzman (for the record). Still waiting, please see the picture -Michael doesn't call and doesn't show up at the store, despite signs on the door. I'm drafting a letter today, which will have to be followed by consumer advocate action. Just give me my boots back?? I'll get heels somewhere else.

Absolutely loved this place. Fabulous service. Quality footwear and the one shoe felt a little…read moretight so they stretched it for me.

I stopped in this store today looking for RFID wallets. They had a nice selection of genuine…read moreleather RFID ones which I was super excited to see. However, the prices were ridiculous. Smallish leather wallets from a brand I had never heard of were between $65 and over $100! I went to TJ Maxx in Latham and got one for $25, also genuine leather and Fossil brand. I will say the customer service here was excellent and the store is conveniently located In Stuyvesant Plaza, but wow, the prices were astonishingly high!

Wow. Just, wow. I've never walked into a "business" and felt less welcome. After the owner came…read moreskulking out of the the back room to begrudgingly ask how he can help me, he went on to do everything in his power to discourage me from getting any repairs done there, including quoting prices about $40 more than other places I've since called around to. No problem Bootery, message received, I won't darken your door again.

They close weekdays at 5, not 5:30 as the photo indicates. Expensive as you will pay twice the…read morerate in an airport for essentially a shoe shine. I am sure they are capable for total rehab jobs, but the cost may push you to just buy a new pair of shoes. I do not blame the owner for his price as there is not much competition and the lower cost shoes that people just burn through have made this profession a rarity. Too bad. The owner seemed fine, knowledgeable, and all business. Didn't appear strange at all.

Great service by a sole non proprietar business. He has restored 2 pairs of favorite shoes of mine…read more Cash only.

Nice little place. I've only ever had my boots shined here, but the owner takes the time to polish…read morethem right on the spot for me (since they're really my only pair) He's also good at making honest assessments of repair costs and options. He seems to have a solid clientel, and I would trust him with more advanced repairs if I needed it

Great service and prices. A true craftsman in a dying art. Dropped off a leather good for repair,…read morehad it done in an hour though offered to do it while I waited only charged me $10. Hard worker. Open 7 to 7.

I brought shoes and boots for repair. When I picked them up I was very happy with the work…read more Remember this is a cash only business.

He repaired the heels on my shoes for a reasonable price, quickly and they saved my shoes for a…read moregood while.

I brought a pair of leather sneakers that had a whole and I was debating getting rid of. I picked…read morethem up after only 7 days and they genuinely look Amazing. Mans saved my fav shoes

They took the time to check my coat and do it again because there was dog hair still on it. Another…read moredry cleaner would have just let it go as is.

Lapels did a great job cleaning and ironing a beaded prom gown. Friendly service and reasonably…read morepriced.

Very good service and work. Reasonable prices. Owner is very nice/pleasant. Hard to find shoe…read morerepair place in this area.

Shoe fix was ok and functional. No real suggestions on how to fix boots, just returned. Not a bad…read moreor great experience

For my first experience in the store I was attempting to return a pair of Super Sole x boots that I…read morepurchased online and was first confronted by the owner of this franchise with complete rudeness. My wife and I were both there and she agreed it was a weird experience! The owner said that she couldn't handle the transaction and that I would have to return the boots through the website directly. I then proceeded to get fitted for another pair of boots - this time a pair of $280 SuperSole 2.0 boots. I purchased the boots, oiled them per her instruction and wore them for approximately 29 days to see if they would ever break in and get comfortable to wear in a manufacturing facility. Either the boots are at fault or my feet, regardless I returned back to this same franchise to return them. I really wanted to keep these boots because they're constructed and made in red wing Minnesota! I was making an investment. Upon my return was confronted by a gentleman who was there in place of the owner who was on vacation. Again- greeted with shortness. "You can't return these!" He said. "You'll have to come back in a week and speak to the owner" he proceeded. And I proceeded to ask what the 30 day "no questions asked" comfort guarantee meant then! Eventually it seems he gave in to my ask as he was helping another customer and proceeded to return the boots for a full refund. I am sorry Red Wing, my feet aren't compatible with your footwear but PLEASE remind your franchises of your warranty period. Your warranty states "no questions asked" and your franchises need to operate per that. I felt awkward and out of place while at the store. Rather than being greeted with sincerity in two different store visits I was confronted with aggression each time. Horrible service in Clifton Park. Avoid if you can. Or don't purchase unless you know the boots will definitely work because you will go through the same hassle I did! If you do have to return them, get ready to defend yourself with the RedWing manufacturers warrantee. Attached here for reference.

From the owner: The Ultimate Fit Experience is at your local Red Wing Store. Years of innovation have led to an…read moreexperience that gets you in the perfect pair of work boots. When you step into the store, the whole experience is engineered and built for one person--you. Your Red Wing Ultimate Fit Specialist will help you build a fit system tailored to your specific needs to keep you supported, comfortable and safe--all day, every day. We also offer comprehensive care after your boot purchase, including complimentary oiling and lace replacement for as long as you own your footwear, plus convenient access to minor and major shoe repair. To learn more about the Ultimate Fit Experience, visit us today!