I have never been more disappointed in any service I've ever received in my entire life. In June of 2018, I brought in a pair of Demonia platform boots whose soles were loosening and was told that there was a cheap fix and a good fix for it, so I opted for the good fix. I was given an estimate of $35 and wasn't given a time estimate, but told them I wasn't in any hurry since it would be too hot to wear the boots for at least a few months. I heard nothing for months and had an ongoing family emergency during that time, so I didn't think about it too much. Around September I started calling the store, but no one ever picked up and the voicemails I left were never returned. I drove to the store in person and was told that the owner's son was supposed to be working on them but clearly no one had even started yet. I was told it would be a couple more weeks. Over the next three or so months, I returned to the store no fewer than half a dozen times to check on the progress because, again, no one ever picked up the phone or returned my calls. I was told this was Verizon's fault and that they couldn't access their voicemail. How a business of this type manages to run without working phones is beyond me, but anyway - each time I went in I was told they were still working on them and that they were proving more difficult to fix than initially thought, but they'd get right on it and it would only be a few more days. This went on for MONTHS. I finally got a voicemail that they were done, 6 MONTHS after I dropped them off. I went to pick them up and the store was closed despite my visit being during their regular business hours. I went back AGAIN and FINALLY got my boots, paid the full $35, and left. I wore them maybe three times and the whole sole came off one of the boots while I was out with friends, tripping me and almost causing me to twist my ankle. Fortunately the restaurant I was at had some electrical tape, so I taped them up so I could walk. This ended up taking the finish off parts of the boot when I was home and could unwrap them. 6 months, $35, numerous trips to the store, and I'm worse off than when I started. Frankly, I'm disgusted. If the boots were too difficult to repair they should have just told me up front, rather than wasting a ton of my time and money - not just for the repair, but for the gas I used driving to the store 6+ times over the course of 6 months. I would never recommend this business to anyone and will warn everyone I know to stay away. I've never written a Yelp review before but since I just got done wrangling a bungee cord and C-clamp around these boots with some shoe glue to fix what was supposed to have been solved by this business over a year ago, I'm furious enough to sit down and dedicate the time to it. I'm mad at myself for letting them keep my boots for so long when they clearly had better things to do than provide the service I was promised (and paid for in full) in a timely manner. Just atrocious. Shame on you, Michael's Shoe Repair. I consider you a bunch of scam artists. read more