I would give zero stars if I could. My experience was extremely unprofessional from start to finish. After being cold called, I spoke with a representative named Maxine Crawford and asked for rates and service details. She committed to following up within a certain timeframe but failed to do so. When I reached back out, the communication was dismissive and unhelpful. Overall, the lack of follow-through and poor communication left a very negative impression. Based on this experience, I would not consider working with this company. Also, I looked online and saw that she also ran her own personal company, "Walker Waste," into the trash as well. read more

Poor service missed 5 times since started service .July 1 I paid up front to October called customer service to stop service get money returned apparently the welcome letter states no refunds. So they have 180 of money that I spent for trash pickup and they have not provided the trash pickup service. It feels like fraud oh I have your money I am not going to pickup trash no lady there is nothing I can do about it. Furious !!!! How can this be legal. Absolutely the worst service ever received !!! read more

Blown away at the lack of customer service with Zans. We have been clients for over 5 years and never had an issue until about 4-6 mos ago. We have had multiple times that our trash is not picked up, only to call and let the company know and they have nothing but attitude and excuses to why they couldn't pick it up. They will not take anything that is not in a bag. If you have a box or any other trash item...they will not take it and will leave the entire can untouched. We pay almost $150 for 2 cans....that is more than triple the cost of any other company here local and they still won't take normal household trash. The attitude I just got from the customer service tech was mind blowing because I let her know I would be leaving a review and she blew up at me. Very unprofessional and lazy company. We have already hired another company and have let Zans know we no longer need their service only to be told we needed to have a written reason sent to them 60 days prior to cancelling AND we need to pay them $105 just to close the account ($80 for a 60 day service charge and $25 can removal fee). I have never in my life had to pay to close an account. Zans used to be good. I would NEVER recommend them to anyone now. Terrible company. read more

The service started out great, however lately their reliability is now trash and they are starting to lie about their reliability. Today I called because my trash was not picked up again. The service rep stated they were calling customers to inform them of the delay. My problem is, my pickup days are Fridays and they had all weekend to make said calls. Moreover, she stated the last (time's) they missed my pickup day was bc my can was not out. This was a complete lie. My can goes out every Thursday night bc I don't want to get up in the mornings, do to the fact I work late evenings. At this point, I stated I would like to end my service, she stated, it needs to be in writing and I need to allow or give them a 6O days. I informed her the company has breached the contract a minimum of 4 times and I will be cancelling my service. Therefore, the 60 day notice does not apply. If you have an option for another reuse company, I would go with them. If you don't mind your pick up on average being 3 times a month and calling and being lied to. Well......Zan's is your man. Lastly, I'm not aware of your procedure for collecting this so called service that you undoubtedly are going to try and charge. I would remind you to please review your service contract that I signed. It in part states weekly trash removal unless inclement weather. So, if it means court I'm fine with going to prove your breach. If it is reported to the credit bureaus, I'm fine sending them video proof of the days of your unfounded claim of my can not being out in a timely manner. read more

Zan's Refuse Service - Full can on Monday 28 July @1:30pm. My trash day are Fridays - Junk Removal & Hauling Near Me

terrible service and shitty drivers with bad attitudes. what they ask of you for trash is insane. you have a trash can for a reason but you have to bag all your trash and if one piece is not in a bag the driver won't pick it up. if your trash can isnt in the perfect spot they won't pick it up. I would never refer this company to anyone. read more

Choice trash removal is doing a great job. Always show up when they're supposed to, unlike Zan's. So glad I switched from Zan's, who came "sometimes" and never notified us when they decided to not come. Beware if you have Zan's--their policy says "Zan's requires 60-day written notice to cancel service; refuse will be collected during the 60 day period unless otherwise specified; no refunds will be issued for early cancellation;" but it's not really a notice, it's a cancellation fee. Once I canceled they picked up the can the next day and never came again, but of course they still want $60.25 to penalize me for going with a better company. Beware. read more

Critical: Professionalism, Punctuality, Quality, Responsiveness Seriously the worst customer service ever. At least twice a month they would miss trash pick up, just not come at all and then argue with me that the can wasn't out in the morning. When they did collect the trash they usually left the can out in the street blocking traffic, or in the middle of the driveway so I couldn't pull in off the street. I canceled service after 9 months of terrible service and they charged $25 for coming to collect the can, and a 60 day service charge. The can has been sitting at the curb for 17 days now and they still haven't come to get it. There are many other trash services, don't use this one. read more

Bad customer service and 60 days to cancel service. The customer service staff could care less. I have been a customer over 20 years and was treated poorly. Do not do business with this company! read more

If you want service with a bad attitude these are your guys. Also, beware when you try to cancel. They will say you have to give 60 days written notice. They will pick up their receptacle but you still have to pay. See you in court! read more

Our company is always pleased with services from this company. The professionalism of their staff, the quick responses and the calls should there be any issues during the deliveries are greatly appreciated! KEEP up the amazing job!!! read more

My overall experience was soso. At the end, they were horrific; they cancelled my service without my contacting me because the people who were purchasing my home had set up service. Even though there were weeks between when they set up the service & the service was actually going to begin. Instead of apologizing for the mistake & fixing it, they blamed others, me (no clue how it could have been my fault), & for weeks didn't bother coming to get the trash. I lived near the state park & had tons of wildlife, making it impossible to just leave bags of trash next to a bin for pick up. I ended up having to leave a large pile for my buyers to deal with. I was leaving the state & didn't have any alternative. The staff is rude & thinks, "it's not my fault" is a sufficient fix to any problem. Save yourself the stress & find another trash pick up company. You have so many options, afterall. read more

Terrible customer service! Zero accountability for their mistakes. Week 1: they forget to pick up our trash but got all of our neighbors. No big deal, mistakes happen. But when I called, they won't send somebody out to get the trash, we are just told to wait until next week. I pay you to pick up the trash every week but sure, just come whenever it's convenient for you. Week 2: they pick up the trash but never return the can and now we have nowhere to put our trash. Again when I called, they said they would look for the can next week. WTH am I supposed to do with my trash for the next week?? Also the procedure in place is that if they don't find the can next week, they will charge us for a new can! We aren't the ones who lost the can, they are! Why would I pay for their mistake?? After I told them this was unacceptable, THE SERVICE REP TIFFANY HUNG UP ON ME. This is absolutely unacceptable. I don't care about the mistakes Zan's service made, just work to make them right. But that's not what they do, they take zero accountability and then try to blame you for their mistake, and charge you! Unbelievable. The worst part is that we can't even stop the service with them because it's through the HOA. They know that and it's why they don't take any accountability. If you aren't stuck with an HOA like I am, ditch this company before you deal with this kind of nonsense. read more

Another week of "running behind schedule" and then Didn't even take away all my trash. Of course I now have extra, when it's only picked up every 8-9 days. Counting down the days to be rid of them. read more

2 weeks late and no one gives a good answer other than "holiday delay". I asked for a credit on the next bill. They offered a half week credit. Moving business elsewhere. read more

Absolutely the worst service I have ever seen from a Garbage collection company. Very clear that the employees don't care about their jobs on multiple occasions, I have witnessed them throwing the container or leaving it in the middle of the street and taking off absolutely unacceptable do not use this company!! read more

After posting this review Zan's refused to make anything right and continued to be confrontational on Facebook about it. They told me they cancelled my services without my authorization, Billed me about 30 more dollars for unknown reasons and took my trash can away after dumping all the trash that was in it in my driveway. DO NOT USE THIS COMPANY! They are also deleting comments and other negative reviews from various places which is a gross act against free speech and people knowing the truth. read more

Zan's Refuse Service - This is what happens when you have Zan's. They cancel your account and dump all your trash into the road. - Junk Removal & Hauling Near Me

A disgrace! So many issues with this piss poor sorry excuse of a company. How they are still in business is baffling. They mix your trash cans up with neighbors and you get smelly dirty nasty infested trash cans instead of your own! Furthermore one of the workers broke my brothers mirror dragging the can out of the driveway and the customer service rep that answered who sounded as if she smokes 30 cigarettes a day asked him if he actually saw it happen and refused to take accountability! I forgot that the neighbor across the street had a ring door camera at that time. If I had remembered, I would have had her email me the video of it happening because we knew for a fact that it was one of their employees. I'm sure it was done by mistake but where's the customer service. The bare minimum customer service is non existent with this company. Blocking the streets with no regards to traffic that need to get in and out of their driveways, it's too many complaints to list smh. The absolute worst! read more

TL;DR - Zan's Refuse Services is an awful trash pickup "service". Whether you're an HOA, a landlord, or an individual looking for trash pickup services, DO NOT hire them. The only trash you'll get emptied is a dumpster full of problems... right on your head. You know you have a problem when you have to run your trash to the dump despite having a trash service in your neighborhood. As I write this, they haven't come by in two weeks! Our troubles all began a year ago. In January 2023, our neighborhood property manager switched out our community dumpsters in favor of bins and service provided by Zan's. We received the collection bins on a Tuesday. We didn't know when they were coming, but we assumed that we'd be informed. They suddenly came that Thursday, causing many tenants to miss the first collection. Several other tenants called the property manager asking why we weren't notified... except, when Zan's showed up, our property manager was in the midst of writing the letters meant to let us know the pickup rules and when they were coming. She explained: "They said they'd come NEXT Thursday." Not off to a great start. We got the letter explaining their rules and standards a few days later. I felt the list was a little picky- but whatever. This is still more convenient than taking our trash to the dump. Except, it wasn't, because they don't hold up on their end of the deal. They're supposed to come at 9:30 AM on Thursdays. Most weeks, they don't come until Friday. As for the time of day, it seems to be "they get there when (rather, IF) they get there". They say they'll delay one day for three holidays: Thanksgiving, Christmas Day, and New Year's. It seems that they delay for any holiday they feel like. Last year, they were late the week of Valentine's Day. No one gets that day off! I understand that they delay for bad weather conditions. I get that you don't want the trucks or crew out during a hurricane or a blizzard, but when it just rains? I advise that you invest in rain coats for your workers! Then again, I'm inferring that they don't care much about their employees. Up until the last time they came (Dec. 27th- last month), they had an arm on the truck to pick up the cans. We got a flyer saying they got a new truck. Apparently, it doesn't have a pick-up arm, because on the 27th last month, I saw the crew picking up the cans and bags manually. Those cans can get really heavy! Why doesn't the new truck have an arm? In addition to that, we had a new rule: we have to make sure the bin fully closes, or they won't pick up the trash. For one... why? There's no mechanism to lift the can anymore, so it's not that. I'd think it's to keep the crew from having to pick up too much trash, but the bins can have heavy bags inside regardless. Ultimately, I deduce that it's just an excuse to force people to buy more bins for fifty bucks each. And the ones Zan's provides are of poor quality. They're made of a thin, cheap plastic- like the kind you'd be fine to dump your leaves in. I can see how other people's bins got damaged. We (thankfully) don't have a Zan's-branded bin; ours is made of much thicker, tougher plastic that's far more suitable for a truck to pick up. It's kinda suspicious that this rule was added right before they just didn't show up for two weeks. You can't expect people not to overfill their bins when you don't show up for two weeks. To anyone who's had a good experience with this company- great! I'm glad you've found something that works for you. As for me and my neighborhood, though, we can't recommend Zan's. We've had problems with them for a whole year, and it looks like it's not stopping any time soon. I'm sure they're gonna hear from our property manager. read more

Zan's refuse charged me 3 months upfront and did not pick up my trash for 3 weeks. I called multiple times and they still did not pick up my trash. I called to cancel my service and request a refund but Deb said I would have to take all the trash out of my trashcan myself to get the full refund. Stay away from this company. read more

DO NOT USE THEM! We have had Zan's for 2 years and they have completely gone down hill over the past few months. It has been 15 DAYS since my trash has been picked up. I can understand a one-day delay due to a holiday, but this is beyond ridiculous now. They lack customer service and don't have a solid business plan. They have one small truck for our entire town. They gave me a $6 credit. I'm taking my business elsewhere. read more

I live in Powhatan , Virginia. My normal trash pickup is Wednesday December 27. Today is December 30rh and because Monday is a holiday my trash will not be picked up until Tuesday January2. I never received a call telling why my trash was not picked up. We are the only one in our sub division with Zans. Everyone else trash was picked up and mine sits in front, great eye sore. I have called numerios times and their line was constantly busy!! Zans current review is a 1, I actually grade them a big 0. I have sent them a message that I am disconting my service and to come and pick up their can. Service, quality, value a big 0. read more

Your company has a 70 year history in VA. Think about that....70 years yes you are a trash service company, and people need your services. The level of professionalism says a lot about a company. Trucks and equipment doesn't make up a company it's people. I am a service person, and i know that customers can be not the best at times. But I've learned to give them the level of service that i would expect myself. read more

I added new services and this company is telling me that I won't be able to get a trash can delivered to me for three weeks. That is very unsanitary. The customer service rep was rude and didn't seem to care. I was told that they are the only company that services my neighborhood. I highly recommend avoiding this company. read more

Customer services is very poor and would not recommend. Missed pick ups on several occasions. When inquiries are made, they make up excuses as to why! read more

I wish I could give this company zero stars. Crappy customer service and actual pick up service. Had to cancel because they wouldn't/ didn't pick up my trash for 3 straight weeks. No call, text, email.... Nothing. So I cancelled service. Now they want an extra $25 to pick up their can? Really?! read more

These guys have the most unreliable service I've ever seen.The trash at my home is constantly being missed for the past year.I have two weeks of garbage that's been sitting on the curb for two weeks,when they finally decided to show up they did not pick up all the trash.I suppose showing pride through one's work ethic is way to much to ask of these guys.Unprofessionalism and laziness reigns supreme unfortunately. read more

Zan's Refuse Service - Trash not picked up in two weeks.Boxes were left on the ground. - Junk Removal & Hauling Near Me

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Only picked up residential garbage once in last four weeks in Aug '21, and then I had to call. Service has been irregular and office has been unresponsive, all summer. Still charging me full price in advance, with no weeks credited. I get there are difficulties in getting labor, but you at least have to return phone calls and come by occasionally to pick up the garbage, plus correct your billing. Don't charge people for what you are not doing, let's be honest and transparent. I'm willing to be patient with a family business during this labor shortage, but you have to meet me halfway, credit the weeks you don't pick up, return your phone calls, and just come by when you say you will. read more

Update: We did end up listing our house sometime after leaving this review. In the end we used Zan's about 5 years so obviously they were good enough, or the price was fine, or whatever - but I keep to the notion they're just "okay". I wished they'd contact their customers with updates to holidays or snow, weather, etc that cause delays. It's 2021. You have all our emails. It's the 1 customer service thing that would be easy to do and very helpful. In the end, you have to go to their website and see when your trash will come next. The main thing that left me a bit frustrated when we moved was you have to give some ridiculous amount of notice before you can leave your contract or you're entitled to pay for an extra 60 or 90 days. Their timeframe by policy actually was longer than the time from when we put the house on the market and when we moved into our new house. So that's just a go-to "give us extra money" kind of policy that's going to screw you one way or another. The only lesson learned is if you're thinking to put your house on the market, cancel your trash service right away. Otherwise they're ready to "get you" and make you pay for their services well after you move. A 30-day notice would be understandable. read more

After using Zan's backdoor service for about 5 years in our previous house, we were extremely happy with their service. Excellent crew with no problems. We moved to another subdivision about 3 miles away and have nothing but problems for the past 3 years. On a regular basis they "forget" our trash. I call each time and I always get the same answer; "New crew, we are sorry". After approximately TEN times, enough is enough. We called again to complain this morning, and at this point we asked for a credit to our bill. We were refused any compensation and when we said we wanted to cancel our service we were told we would have to give 60 days notice. With all that being said, if you want to have to call on a regular basis for your trash to be picked up, go ahead and call Zan's. They will skip your pick up and bill you for full service. read more

I was a loyal customer for 8+ years. When I gave thirty days notice of discontinuing my service, they said I had to pay for 60 days and pay a $25 can retrieval fee. I asked to see the documentation of why I owed the fee and they refused to provide any documentation showing these fees were in effect when I became a customer. Rather than respond the dispatcher sent a truck, still in the neighborhood, to collect my can without giving me the 30 days of service I had already paid for. I just asked why I owed the fees and that was their response. They also gave me a crappy broken trash can and never actually dumped the can. They picked the bags out by hand, leaving any loose debris or rainwater in the bottom of the can. read more

I ordered their service when I first moved here about 18 months ago. For the first 6 months their service was "OK." They missed a couple of times, but I could live with that. Then they started leaving my trash container in the middle of the driveway! I would have to get out of the car and move it just so I could pull in. This happened about 3 times per month. I called to complain about 3 times with no results. Once I called to cancel they said they have a 60 day cancellation notice. 60 days! They are not worth doing business with. read more

These people will not refund any partial payments. They even charge $25 to collect your can at the end of the service. Sucky cheap policy. Dontuse them when there are so many better options out there! read more

Each and every week my fence is closed improperly to the point where the entire gate is now misaligned. In addition the fence caps are constantly knocked off the posts and left in the ground to be picked up and replaced by me later. I have already purchased multiple caps to replace those gone missing. Today they must have stepped on one after they knocked it off because it was broken and left in the dirt. I contacted the company because I have had enough of this and was told they would not replaced or fix my property that they had caused damage to as this is "normal wear and tear." Breaking things due to incompetence is not normal. The office manager told me the "cans are heavy and difficult to maneuver" as if this is an excuse for damaging my property. read more

Zan's Refuse Service - Broken fence cap - Junk Removal & Hauling Near Me

Zan's gives good service. Their point-of-contact workers are very friendly. This fall bad weather and holidays have disrupted service some weeks but that's the nature of the business. I don't hesitate to recommend Zan's. read more

Horrible Company is my Opinion. Missed picking up my trash 2 weeks in a row. I called and they told me that I was only curbside pickup (not down the driveway that they had been doing for the past 5 years). Then told me it would cost almost double for that service. I then stated I wanted to cancel after finding a much better/cheaper service and they said that I was responsible for 60 day cancellation (which I had never been notified or signed for in any contract). After owning a service business myself for 25 years, I can say I have never treated a customer like they have. Even their office staff was insulting to me. Don't walk but run away from these guys. read more

Horrible costumer service. Office staff is the worse. They clearly don't value them costumers. Trash was consistently picked up late or not at all. read more

Zan's service was competively priced but not the best trash service we could find in chesterfield. My fiancé had used them years ago with no issues so we decided to give them a shot. I paid for 3 Months of service beginning on 1 July 2021. They dropped our can off a day late and it was disgusting when we received it. They auto-billed me for an additional 3 months just 3 weeks into the 1st 3 months of service which meant I now should have prepaid service from 1 July to December 31st. As of today (25 August) Zan's has been late by (1) day one week, late by (2) days two separate weeks, late by (3) days one week, and didn't come at all one week. So in (8) weeks of service they have only picked up my trash (7) times and of those, (4) of them were one to three days late. I requested to cancel service and get refunded for the 4 months of service that we had not used and was told they don't do refunds and on top of that they tried to bill me for $25 to recollect their nasty can. On top of all of that their customer service is mostly non existent. The first time i tried to call the week our trash wasn't picked up after numerous attempts to call i gave up and had to send a message through their site which a few days after they responded to and said ide be credited for the the week. Later when trying to call to cancel i could only get hold off an off site receptionist who had no power to do anything and again had to resort to using emails to talk to Tina Bass who informed me they wouldn't give me my money back even though they clearly couldn't keep their end of our agreement. Let this be a warning to all that this is not a company you should do business with. read more

Horrible service. Did not show up more than 50% of the time. They ended back door service and refused to refund my prepay when I switched to another service. Stay far away from this company. Trash pickup should not be this stressful. read more

Zan's picks up in my neighborhood and recently they always have some excuse for being a day or two late or missing houses, I hope we get them straight or give them the boot read more

Horrible service and even worse customer service! The lady who answers most of the calls, Deb, expects you to talk in a whisper or otherwise she gets offended and will be quick to end the call with you whether your issue has been resolved or not. Why are you even taking calls if you can't handle listening to a customer vent for very VALID reasons? I have only had service with them since May and it has been a nightmare the whole time. My trash is never picked up on time, and for two weeks in August, you couldn't get anybody on the phone to discuss customer issues, it just went to their answering service who would give you the standard irritating response and you never got a call back. Turns out, Deb tells me that due to employee vacations, they opted to turn all their calls over to the answering service. What? Letting people go on vacation is more important than taking and answering calls? I end up having to file a complaint with the BBB, message them on Facebook, and call from a different phone number in order to be heard. In addition, they had language on their website that contradicted their policy and I pointed this out when I signed up for service and was told by Denise that she checked with the owner and the wording on the page would be honored. Now that I am ready to cancel, Denise mysteriously no longer works there, and the owner doesn't remember the conversation and there aren't any notes in my account (how convenient.) OK, so you'll get another $20 or so outta me, but at what cost? To turn off a customer for life and ensure that whenever this business name comes up I will be sure to steer that person AWAY from doing business with you? Was that $20 really worth it? As customers we give you the license to be in business and judging from the numerous awful comments that customers like me are leaving on this business, that license may be revoked soon enough. Save yourself the stress and go with Choice, Boyd's or County Waste. Anybody but Zan's!! I'm being held hostage by them until November, but you don't have to be! read more