Thank you Zanes Cycles, especially Gregg Ciocci, "Master Fitter" who listened, guided, and helped me figure out the right bike for me. Greg is very knowledgeable, thoughtful, a real pro, and spent a significant amount of time fitting me for my bike. It was an absolute joy working with him! read more

Zane's Cycles - Bikes Near Me - Branford, Connecticut

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Great staff , great service ! They didn't try to push any products or extra services.

Huge Selection of Bikes! If u need to order a bike they take a deposit, but the process is slow as the sales guy said! Tariff pricing has hit so the prices are more expensive Vs. some of the other bike stores we have been to!! Another down side is they may have a price on a bike or 2, but that's it, the rest the sales rep has to take wait for a computer and the. Look it up!! So there's that kinda waiting fun!! But if u live in this area this would probably work for u! read more

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We bought all our cycles from Zane's. Being an avid racing cyclist I brought my grandson's Trex bike in for service. I met Ayden, who went out of his way for us and it's clear he loves his job. Very thorough. This is the best shop for bicycles, parts, and service! read more

EXEMPLARY CUSTOMER SERVICE I recently purchased a sophisticated road bike. They allowed me to test ride two models for enough time to decide which was best. Eric was extremely knowledgeable and helpful in the selection process. Unfortunately, the bike was received with a cosmetic defect. In a situation were many would have ignored the problem, Tom, the manager, stood behind the customer and up to the manufacturer to remedy the situation with a replacement cycle. And in doing so, he made it as painless and convenient as possible. Greg did a fitting that made the bike more efficient and comfortable to ride. This worthwhile investment when you purchase a new bike. Overall, a tremendous amount of care, skill and effort on the part of Zane's to ensure a satisfied customer. Kudos. read more

Best service. They really know what they're talking about. I Still have my bike from 15 years ago. "The ultimate cruising mobile." Get it cleaned up each spring for free. read more

Good store w quality service. Prices were market for bikes and selection was pretty big for the area. Great service for sizing and accessories. read more

The staff was friendly, attentive and efficient. They kept me informed on the progress of my service through completion via email. It was completed so promptly. Few of the many reasons why I love getting and servicing my bikes here. read more

The best customer service in the business! Every experience I have at Zane's is so positive. Today I came in with an issue with my bike rack on the back of my very dirty car. Chuck was immediately helpful and and figured out the issue in no time - even wiped down everything and loaded up the trunk for me. He was great and the friendly help was so appreciated. (Now I can get my car washed!) All their staff are incredibly knowledgeable but also approachable and kind. We've always purchased our bikes from Zanes - kids and adults - and highly recommend them to anyone at any level of cycling. They're a great resource to have in our community. Support your local bike shop! read more

I could of bought this bike in Virginia where I live, However I choose to go with Zanes because of their known track record for exceptional service. I ordered the bike on Thursday and it was ready the next day. I had a small issue with the gears not changing to the lower gear and Tom met me at the shop on a Saturday and fixed it in a matter of seconds. I would highly recommend Zanes to anyone for their bike needs read more

Zane's Cycles - Trek Marlin 5 - Bikes Near Me - Branford, Connecticut

My boyfriend purchased a bike from Raleigh to get shipped and put together here at Zane's, shipped in a week, but they took over a month to put the bike together. I ordered my own from a smaller bike shop in Berlin and they had it ready the next day. They never contacted him about it either! Raleigh said that it had been at Zane's for weeks, yet they didn't have any idea what was going on in their own shop! We FINALLY picked it up today (it's a great bike) but were treated with subpar service. They tried dumping us with the bike without explaining key parts, like shifting or adjusting the seat for us. We also witnessed one employee inform a customer that they couldn't fix her flat tire until well into July. They really need to get it together. Update: come to find out they gave him the wrong size bike! First it sits in the box in their shop for over a MONTH, then they can't even be sure to give him the right one! read more

Great experience at Zane's. I was a little nervous to get back on a bike after an accident about 8 years ago, but I'm really glad I got back on one today. Eric was friendly, professional, and helpful in finding just the right one for me. The place is pretty busy, but that's to be expected on a Saturday afternoon in June. I spent the rest of the afternoon riding and couldn't be happier! read more

I walked in here with my 5 year old son, looking to buy him his first bike. We were there a good 20 minutes, walking around the kids' bikes area, and no one came to so much as ask if we needed any help. I went and found a guy behind the counter seemingly not doing much at all, and asked for help. He told me he's really busy working on a repair, someone will be with me as soon as possible, but it may be a while. So I left. And will never come back. Look, I love to shop local and small, but, Zane, bubbele, when you've got a live customer in the store, but the fucking wrench down and sell the guy a bike. That locknut isn't going to walk out on you. read more

In my younger days I was very into road biking but with college I fell out of the swing and stopped altogether. After school I took up mountain biking for several years. Now I am looking to get back into road bikes and stopped into this shop on my way home. Around our area they are said to be reputible. Upon walking in one younger man riding a bike in the store asked if I needed help...saying yes he directed me to an even younger "salesperson." I explained that I am looking to get back into biking for fitness and was looking to see what they had to offer. He very briefly showed me the intro bikes and then led me over to the mid to high end bikes. Acting dumb I asked about bike sizing and which size was right for me. He dismissed my question saying that it doesnt matter its just what feels good for you. Knowing this was totally incorrect I walked. Im not saying that its a bad place but just that I found it odd that the owners would let people with such poor skills try to sell bikes that begin at $850.00. read more

This is definitely not my kind of bike shop. More interested in selling expensive new bikes than keeping old ones up and running. Your average employee doesn't know where the bike parts he's selling (or, not selling, as the case may be) were manufactured. All in all, I'll probably try to avoid this place, if possible. UPDATE: Major defect in the tire they sold us. And I do mean the TIRE and not the tube. Apparently, the disappointment continues long after you've left the store . . . read more

A large store with some impressive bikes on display, Zane's also has a good selection of more reasonable ones too. Since the store is large they also have room for a lot of accessories and parts. My wife and I bought two bikes here and received excellent service and a good price. I have bought bikes here for repair or parts many times and they always gave me prompt service or detailed advice. Once I smashed the seat post of an old mountain bike that I had and could not get the post out since in was so mangled. Well, they managed to get the post out and replaced it with an old one they had hanging around. Didn't even change me for the part. I can't ask for better service than that. read more

Very knowledgeable and nice staff, My 3.5 took to a bike very quickly. Helped us out a lot and told us about the trade-in program. Bikes are good quality even used, I'm so happy to have gone here instead of going to Walmart to get his first bike. Thanks again! read more

i believe that some of the reviews are being a bit harsh. They are a high-end bike store and their prices reflect this accordingly. I did however have a $10 charge for repair of a broken cable , which I think is modest for a small fix and they did good job at it. All in all Zane's is a great place to browse and wish for one of their cycles... And for a small repair I found them trustworthy. I can see here that there are many split opinions, but my experience was good. read more

Really good shop. I bought a couple of mountain bikes. Every year, they have a special sale in April. Trek bikes are then discounted. It is worth it. With a new bike comes Zane's service which I found really serious and competent. Yearly tuneup is free. The shop also carries all possible accessories. Not cheap though. read more

We cannot say enough about the knowledge and helpfulness We received from the staff at Zanes. We are sort of bike junkies and have bought several bikes in the last couple years from other shops. No shopping experience has come close to this. The time they spent with us, the superior knowledge, the inventory, and most of all the after purchase support and exchange guarantee. We highly recommend this store to anyone. An incredible experience. Thank you read more

My company gave me a Zane Cycles trek 820 bike for 30 year service. The Bike was ordered 7-15-08, received 8-29-08. On their thank you letter they said "Your Trek bicycle has been fully assemble and test ridden to ensure the quality of you new bike." I open the box, the find that the pedals and front wheel hardware was missing. I called customer service and explane the problem. A week later I received the missing parts. Zane's cycles took a long time, but delivered a fine riding Trek 820 bike. It was worth the wait. I recommand Zanes Cycles because of the quality of Bikes they handle. Thanks Zane's Cycles E. Lyle Aguilera read more

OMG!!! Watching T.V and just saw the owner talking about getting a loan to keep his employees working during the pandemic. What a joke , my wife and myself went there three weeks ago.we called the number and were told to look online for the bicycle, the sales person didn't want to come out. Finally he came out and told us that the bike we wanted wasn't available, he showed us two different bikes but was aggravated, finally another salesman came out and told him he had a phone call, that was the end of the bike sale, we had enough cash to to purchase two bikes and made that clear but he was more concerned about his phone call, went to another bike shop on Southbury and the owner couldn't do enough, we purchased the bike that Zanes said was unavailable we wouldn't recommend Zanes read more

I recently purchased a mountain bike from Zane's. The process of me picking out a bike and paying for it was done over multiple visits to the store. Each time I was helped in a very professional manner. The staff (3 different people) answered my many questions and worked with me to find the best bike I could afford and one that fits my 6'2" frame. I also loved the no interest lay-away plan that allowed me to pay the bike off over a few months. After purchasing my bike I took it back in for an adjustment and it was done in no time. The guy who worked on it answered more of my questions very patiently. All in all this was a great bike buying experience. Peace. read more

I have been wanting to buy a bike for a while now as a way of getting around town and for use this fall as a college student. I don't know much about bikes, but in my search I ended up at Zane's, and my experience was wonderful. I was helped immediately by a man who was very knowledgable in regards to the bikes he was showing me and I felt strongly that I could trust his recommendations. Of course, I did feel a bit pressured to make a purchase and ultimately I did, but I am very happy with the bike I bought and am confident it will serve me well for years to come. The bikes are not cheap but they are very high quality and will certainly last longer than a less expensive model from Walmart (and you won't have to service it nearly as often). Despite being on the more expensive side they have a great policy of matching any lower price you can find in the state of CT and paying you the difference plus 10% of the difference. Overall a great experience with knowledgable and friendly staff. I am happy with my purchase and would recommend this place to anyone looking for a quality bicycle. read more

The guy said he will be right with us and went to another person even though we were waiting first I do not recommend horrible costumer service and not very nice people read more

Still the place that I take my bike when it's all bent out of shape and busted from rocks and stumps and not being consistent. I purchased a mid-fat Specialized at Zane's last year and couldn't be happier. My old x-country bike was feeling old and the new bike really rides plush. I opted for the extra Zane's Plus care option ($250 on top of the new bike), and let me tell you ~ that was money and time well spent. Not only do they work on the bike for me, they replace worn out parts, for 2 whole years. Go for it! The down side is that Zane's is really busy and getting with work done in high season can be a wait... read more

Very good with service and sales. They know what they are doing. I like the bike I bought and they did a good job on the bike I brought in. The people I worked with were kind and knowledgeable, it's my bike place for anything else cycling related. They were careful during the lockdown and beyond. read more

Bought two bikes for our 4-year old boys and had a wonderful experience. Great customer service -- fast, honest, and knowledgeable about kids bikes. Great trade in program for kids as they grow into larger bikes. Would strongly recommend Zanes bikes for other families looking to buy kids bikes. read more

These guys were the best! Even during the unusual busy times for bike shops with everyone wanting to get outside more due to Covid, these guys picked up every call, were a pleasure to deal with, and didn't seem stressed out due to the high volumes like other shops. They were able to work with me so I could take delivery of a new Specialized. Even though I'm not local to this shop, I wouldn't hesitate to go out of may way to make future purchases! Thanks from Boston! read more

I will give this place 2 stars because they do have a great selection of different bikes; whether you're a casual rider or looking for an electric bike- you'll probably find what your looking for. The reason for the low score is because of the absolute lack of customer service I received. I went in yesterday with my son looking for a new bike for him, I know it's a pricier place but they've been to several electric fairs at my job and I was eager to give this place my business. Sadly I walked around the store for about 15 minutes and not one person approached me to help- look I get it- bicycles at this place are anywhere from $200 to over $2,000, I'm sure there's a lot of people that come in and get sticker shock and leave but I did my research and I was prepared to spend my hard earned cash. I had several employees look right at me, as I scanned the store with a confused look on my face because I don't know anything about bicycles, and still no one approached me. Maybe it's because I'm young and didn't pull into the parking lot in a bmw suv, maybe my casual outfit didn't scream "I'm here to buy something". Regardless it was a very disappointing experience and I took my business to Action Sports down the road. read more

I tried to patronize this local bike shop and give them my business, but just can not drag myself back into Zanes shop again. Somehow I am repulsed by the employee attitude and level of service. Someone needs to tell these guys they are only a mediocre bike shop and not a high end fashion boutique. Time to back off on the pretension. Bikes are supposed to be fun, right? Ask for some parts and oh, it's a real chore and you better get your lips puckered up to kiss the rings.I find I get more enjoyment and interaction shopping at the plumbing supply store down the street. read more

zanes seems like a nice local bike store, but its the usual when you want to walk into a bike store and just look around - the sales people all want you to buy a bike. i asked about some parts and they didnt really seem too interested in helping me much, like i was wasting their time. i came home and did some internet searches and probably will just buy the parts online and do the work myself. read more

I just got back from Zane's and felt compelled to write a review because the customer service I have experienced so far has been the exact opposite of what I'm reading here on Yelp. In March of this year I decided that it was time for a new bike. I didn't know anything about Zane's other than that in May they have a huge bike sale (how can you not know about this sale, they have billboards EVERYWHERE) so I figured I could start my search there. I was in the Branford area on a Thursday and stopped in a half hour before they closed - I wasn't expecting anyone to help me, just wanted to browse. The store was full of customers and every employee appeared to be fully engaged with who they were helping. One of the mechanics / bike techs (?) must've noticed that I looked overwhelmed so he came out from working on a bike to see if I needed help. I explained that I was in the market for a new road bike and he started asking questions as to what my riding style is and how often I'd be using it, if I would be racing it, etc, etc. He kept looking to turn us over to a salesman for more help because he didn't want to explain things from a mechanics point of view but they were all busy finishing their current customers so he continued to give advice which I appreciated even though the information was completely over my head. After about 45 minutes, he apologized profusely for not being able to get a salesman to help me but told me to come back the next day and speak to Greg, which we did. Now, I know Greg gets a bad rap here on Yelp but that man PATIENTLY spent over THREE HOURS with us answering questions, picking out bikes for me to test drive based on my needs and sized each one so that I would get a completely accurate feel for the bike. I ended up purchasing a bike and some of the necessities that I needed and even though it was not April, Greg got in contact with a rep from the company that manufactured my bike to see what the lowest possible price was that it could be sold for which I greatly appreciated. After the transaction took place, Greg hooked the bike up to a trainer and spent an additional 1/2 hour to an hour with me reviewing and tweaking my positioning on the bike and showed me the most effective way to shift. I could not have asked for a better experience. I have seen Greg in there since my purchase and he really doesn't say hi much but I think that's just in his nature, he's pretty hardcore when it comes to bikes and I did not take it personally. On a side note: I did wait a week for the sale before I upgraded to clip-in pedals and cleats which I received at a hefty discount - thank you bike month! I went in there today to get a new tube which they replaced at no cost to me because of their warranty program. When I wheeled my bike in, I explained to the mechanic that I have an event coming up and asked him to look over everything and give me some feedback on how I was caring for and using the bike since it was SO MUCH MORE of a bike than I've ever had before. He spent at least 20 minutes going over every part of it after replacing the tube and gave me great advice about the best ways to care for it after long rides. I wish I got his name because he was truly very helpful and friendly. While waiting for my bike, just about every person in there asked if I needed help with parts, advice and even chatted about organized rides that they host. By the reviews, it appears I sold my soul to the bike devil but from my personal experience, they have a customer for life. read more

We love Zane's, particularly their annual Spring sale. The store combines a great selection of products with great service and a great attitude. The fact that they now offer lifetime service of the products they sell is a real plus. read more

I called up Zanes three weeks ago asking about parts on my bike. The representative said someone would call me back. I kept calling back every week and got the same response. I even emailed them and never got a response. All in all Zanes has horrible customer service and their bikes are not reliable at ALL. read more

Great service area. Knowledgeable staff. Good prices. I finally found a competent fair ly priced shop that has a great turn around time. We have purchased 3 bikes here and will keep doing so for quite sometime! read more

Had a good experience buying a specilaized sirrus elite bike from them.Met a gentleman called Tom over there.Instantly lowered their asking price by $90 to match competitor pricing once I gave him the name of an other authorized specialized dealer based in woodbridge, CT ..No questions asked.Got an instant "yes".Did not even verify and that showed the shop's trust in it's prospective customers. Bike was not readily ready assembled and he immediately got in touch with the warehouse and promised me that he would try to give the bike by evening.Followed up with a call within 1-2 hours confirming that the bike would indeed be ready by 5.30pm.Very professional...Hope I have as good an experience for after-sales service. Updated ***04/12/2012**** I have to reduce the ratings from 5 to 3 stars as I got an opportunity to test their lifetime free service warranty. But when it is time to get the cycle serviced,they take your cycle and tell you it takes them 15 days to get it serviced.Normally I would assume a service would take like 30-45 mins but they hold your cycle for 15 days. Not that I gave them the cycle during a peak summer season but in april 1st week where it is still cold.Probably an indirect way to discourage people from using their "lifetime service " guarantee??? Defnitely it shaves of the ranking from 5 to 3. 12/28/2015 +++++++++ I rate them back to 5 stars as they get back to you sooner than the due date if the bike is ready.Also tested their flat tire insurance policy and that works very well. The only problem was the fairfield store did not have details about the tire insurance bought at Branford and though they fixed it they thought I was bringing the wheel of an unrelated cycle.I then made them call the Branford store and confirm it before I left. read more

We had a terrific experience. The first time I went, I did have to wait a little bit but the wait was well worth the professional, courteous and expert service I received. Our sales person Eric was amazing. He was so informative and helpful and very focused on what our specific needs were. Once we picked out appropriate bikes, he spent great deal of time making minor adjustments so that the bikes were adjusted to perfection. At no point did he ever try to oversell us although we did request and subsequently purchase a few accessories. When we returned to change out the seat we had initially debated about changing out, another gentleman helped who was also very professional and helpful. Really looking forward to continuing to have our bikes serviced at Zane's and have then meet any additional biking needs as they may arise. read more

I am not a cyclist. I don't own a bike. I don't do tri's. I do love spin classes at my gym, and I was advised by one of my instructors that having cycling shoes would be beneficial for someone like me who spins about 3x per week. I never thought it would be so difficult to find cycling shoes in CT. I'm used to going to big chains porting goods stores which of course do not carry shoes that I need. I found out the hard way- thinking that what they had online is the same stock they had in the store. Boy was I wrong! After doing research I finally ended up at Zane's. It was a little intimidating for me who is a non road cyclist..but if you are they had so many different bikes displayed and a tune up section in the store with a waiting area. The friendly salesperson noticed that I was eyeing some of the cycling shoes and it could have been my puzzled look that made her ask if I needed help. Once I told her what I needed she brought out several pairs of shoes for me to try on. Man, I am so glad that I tried them on in person because the ones that I thought I might like (aesthetic reasons) did not work out at all. After picking out the most comfortable shoe out of the bunch she then put on the SPD cleats that I needed. I am a big fan of customer service and this place definitely gets a ten! read more

Awful nasty people. I felt bad for the sales girls who seemed to be uncomfortable with their boss's nastiness. We won't be buying a bike from them! read more