Friendly owner, another Mom and pop boutique shop that is service driven. Quick repair on the chain…read morethat broke. They would not put a new on until they made sure it would not happen again by taking the time to make sure everything was perfectly in line. Good people great service. ‍

My Hase Trigo tricycle has brakes on both rear wheels. The standard caliper brakes weren't…read morestopping the trike evenly. It would veer off to the left or right when applied as well as squeal annoyingly. Amity installed a set of hydraulic brakes that operate perfectly. Brakes are applied evenly to both wheels and modulate much more smoothly and quietly than the old caliper style. The trike is a joy to ride now. Amity did excellent work for a very fair price. Thanks!

They only have a few ebikes ! But staff did say to order would only take 2-3 days! That sounds very…read morereasonable!! They don't have a huge selection but decent. They have a huge room in the back to fix bikes & it seemed busy enough for 3. On a Wednesday!! Staff available to answer questions. Cute store. Lots of skaters equipment as well

The Devil's Gear is a bicycle shop that opened in New Haven, Connecticut in 2001. It was founded by…read morelocal artist and cyclist Matthew Feiner. After seeing the need for a community bike shop in New Haven, Feiner used the last $600 in his bank account to open his own shop. It originally opened in a cramped old Wooster Square factory space at 433 Chapel Street. For his new shop, Feiner chose the name "The Devil's Gear" as a reference to the 1988 Paris-Nice stage race. The French press said that Irish cyclist Sean Kelly was riding "the devil's gear". In addition to selling bicycles, the shop also hosts bike tours, maintenance clinics and weekly training rides. The shop has made a number of moves over the years: first to 151 Orange Street, then down the street to 137 Orange, and finally to their current location at 845 Chapel Street. In 2018, longtime employees John Brehon and Greg Ledovsky came on board as co-owners of the shop. Feiner later stepped down due to medical reasons, but Brehon and Ledovsky continue to build on the foundation and legacy that he left behind. In 2021, Brehon and Ledovsky decided to start selling skateboards at the shop too. Local skateboarder J. Joseph came on board to handle the skateboard department. I've been doing business with the Devil's Gear for well over 10 years. When I first became interested in cycling, I went there to get all of my cycling accessories and helpful tips. I still ride a 2013 Jamis Satellite Sport road bike in a beautiful Tiger's Eye finish which I bought from the shop. I take it back to the shop every year for my annual tune-up. In addition to all of their great products and services, The Devil's Gear does a lot for the local cycling community. They have provided all of the technical support for Smilow Cancer Hospital's Closer to Free Ride for several years. I'm about to start training for my seventh consecutive CTF Ride. Whether you've been cycling for several years or you're just looking to get into cycling, you should definitely head down to The Devil's Gear!

I was about to head out on a three day tour when Bob pointed out that the pannier rack I had…read moreclumsily installed would have broken my brand new carbon frame (he's right, it would have!) Anyway he spent ~45 minutes replacing the seat post, taking apart my pannier rack, bending the parts in his vice clamp, drilling holes, adding no-slip hardware, etc. He then charged me almost nothing for all his hard work. Having finished my tour, I can say with some authority that Bob is the best I have ever seen. His work held up over 175 miles and many thousands of bumps, no problems whatsoever. He saved the bike and my trip! Thanks, Bob!

A family member purchased a bike for me here after working with the owner. The bike remained…read morecompletely unused and in showroom condition because I realized I likely needed a different size. When I called about exchanging the bike from a Large to a Medium, I was told I could bring it in when the owner happened to be there and they would "maybe" help me out after inspecting it. The challenge was that the shop could not provide a clear time when the owner would be available, which would have required multiple 3-hour round trips for me just for the possibility of an exchange. What disappointed me most was not the policy itself, but the lack of effort to work toward a solution on a brand new unused bike. I was not requesting a refund and was actually planning to spend more on a different model. I understand sizing opinions vary, but the overall experience left me feeling dismissed rather than helped after my family spent over $800 here. I'm still open to resolving this situation if the owner is.

The righthand shifter began slipping gears on my 35+ year old 'Slim Chance' road bike. Internet…read moreresearch determined there are no rebuild kits, only a few used available and new old stock are cost prohibitive ($1,500 a set). Sal was well aware of this situation. He suggested replacing my old Shimano DuraAce shifters with a different brand. They're called 'MicroShifter' and the cost was less than $150 for a pair. They work extremely well and look high end. Very pleased. Thanks again, Sal

I can't say enough about Sal from Chapman's. He is a really talented and genuinely nice person…read more Anytime I've brought my bikes for anything he has done excellent work and charged me extremely reasonable prices. I won't take my family's bike anywhere else!

Pedal broke off my tandem bike, couldn't find the part anywhere. Stopped by Bradley and found the…read moreright fit. Very helpful people, and they're open late!

These guys are the best. So helpful and super instructive. The bikes are very reasonably priced and…read morethe cost of repairs is incredibly cheap. But most of all the people are just super sweet. This is one of New Haven's absolute treasures.

Thank you Zanes Cycles, especially Gregg Ciocci, "Master Fitter" who listened, guided, and helped…read moreme figure out the right bike for me. Greg is very knowledgeable, thoughtful, a real pro, and spent a significant amount of time fitting me for my bike. It was an absolute joy working with him!

Great staff , great service ! They didn't try to push any products or extra services.read more

I stumbled upon this company by some sort of search engine hijinks...I had typed in "Velofix" and…read morethe first entry to pop up on Google was "Velotooler" and the spelling was similar enough that I clicked on it carelessly while doing something else, and then I stupidly assumed that Velofix must have renamed itself. Boy, what a mistake that was. The website looks good, there is a nationwide map showing where the mechanics are available, and I found one within 15 minutes of the suburb of Boston where I live. I was pleasantly surprised to find that as per website, said mechanic was available within just 3 days (Velofix has much longer wait times, can be 1-2 weeks on average) and the service (tune up of an e-bike) was actually $30 cheaper than what Velofix wanted. Wonderful! Or so I thought. Alas, that's about where the "wonderful" part ends. First off, the damned website is glitchy as all hell---after I create an account and submit all my details (address and CC info), I hit the "Pay" button...and nothing happens. So I double-check that all my adblocking browser extensions are turned off, reload the website, and do everything all over again. Same result. Over and over again. I even try using a different browser (Chrome) and again, no luck. So I hit the "Chat" button to get help from Velotooler. Got a live person after about 30 minutes, during which time I had left my computer, so we proceeded to play chat-tag for a couple rounds. She later sent me an email follow up the next day: said sorry, but I needed to first use their "Add payment" link on my account before placing the order. Which I did, but the same thing happened...screwy website took all my info, then on the last page where there was a final "Add payment" button, again nothing happened upon clicking. At this point, Velotooler's "help" person who had been helping me simply ghosted. Now mind you, I had been totally civil and polite the whole time, never cursing, blaming her for the problem, or personalizing it. Lo and behold, I suddenly had an idea...why not try the god awful Microsoft Edge browser! And so I did, for the perhaps second time since it was foisted upon my PC. And praise da good lawdy lawd, it finally worked...payment info was finally accepted, and the work order finally went through---just "pending confirmation" from the mechanic. Problem is, a full 24 hours later, my requested appointment date/time had still not been "confirmed" by the mechanic. I sent a further chat request for help. No response, not even an acknowledgement of receipt. Another half day later, I get an email notification from Velotooler that my appointment had been cancelled and that my credit card would be refunded. With zero explanation, apology, and or any actual human response from any Velotooler support staff. Ergo, it's clear to me that Velotooler is just not ready for prime time yet. They are obviously a half-baked amateur operation, probably understaffed and underpaid, and the staff clearly under-trained. And the website designer should get a good hard kick in the ass right out the door. I'm going back to Velofix, even if I have to wait a whole week for the next available appointment and pay a little extra dough. The only reason I am giving them 2 stars instead of 1 is that they did issue a prompt refund (will have to check my credit card to make sure it does go through, my confidence in these people is pretty low as you can imagine).

These guys do an excellent job of screening for top-notch mechanics. Their prices are fair and the…read moreservice is fast and friendly. All their mechanics are insured and licensed which is important.

Great personable service. They are always friendly and so knowledgeable…read more I can't say enough good things about this store

True Cyclery is a one-man, truly boutique cycling studio. Karl, the owner and mechanic, goes the…read moreextra mile when tuning up bicycles. I got mine back (the same day!) with the wheels cleaned (they have white rims that have never been so bright) and everything restored to excellent working order. It was the little touches that made a difference, like the clean wheels and re-fastening my slipping handlebar tape. Not only that, but in a couple of years in the area, Karl has become a pillar of the greater New Haven bicycling scene, leading rides to area breweries and even helping to prep a team for the Smilow Cancer Hospital's annual 'Closer to Free' fundraising ride. We're lucky in New Haven to be awash in quality bicycle shops, each one doing things a little bit differently, and True Cyclery is a great addition. Check it out!

Karl was fantastic! Very knowledgeable about bikes and is also super friendly. Best mechanic in…read moretown! So glad to find true cyclery right here in new haven!