I was about to head out on a three day tour when Bob pointed out that the pannier rack I had…read moreclumsily installed would have broken my brand new carbon frame (he's right, it would have!) Anyway he spent ~45 minutes replacing the seat post, taking apart my pannier rack, bending the parts in his vice clamp, drilling holes, adding no-slip hardware, etc. He then charged me almost nothing for all his hard work. Having finished my tour, I can say with some authority that Bob is the best I have ever seen. His work held up over 175 miles and many thousands of bumps, no problems whatsoever. He saved the bike and my trip! Thanks, Bob!

Great communication, they put our bike together fast and did a great job. Excellent customer…read moreservice. They even helped me put the bike into my car. Highly recommended! Thank you so much. Can't say enough good things about this place. Would do business again.

The folks here are extremely friendly and helpful. They show a fantastic knowledge, especially…read moreabout "unusual" and/or hard-to-find bicycles and gear. And they really take the time to get it right, and have no problem working with you to make sure you're happy with what they do.

They only have a few ebikes ! But staff did say to order would only take 2-3 days! That sounds very…read morereasonable!! They don't have a huge selection but decent. They have a huge room in the back to fix bikes & it seemed busy enough for 3. On a Wednesday!! Staff available to answer questions. Cute store. Lots of skaters equipment as well

I found their Wednesday group paddle on FB. You can rent single, doubles or paddleboard from them…read morefor the group paddle. You can also BYOB and join for free. I showed up with my own paddleboard and had a great time exploring the Long Island Sound from Walnut Beach. They also rent bicycles. They have a cute little shop right near the water. I look forward to visiting again and renting a bicycle to explore the nearby parks. Thanks for an awesome community event.

Small Hidden establishment, a few hundred yards from the beach. Very Friendly and laid back staff…read more You can rent Kayaks, bicycles and paddle boards. All in great condition, colorful and new! A great way to spend an hour to a full day in the sun and fresh air! Gift shop is available, too, featuring beach ware and beach necessities to ukuleles!!! If you want to spend quality time with a loved one or just yourself, Go! You won't regret it!

While I don't live in New Haven, I've gone out of my way on two occasions to support this local…read morebusiness. Both times have been a pleasant surprise, as it's often challenging to execute the "Community" feel before COVID and after. Pre-COVID January 2020: came in to dig through their bins of random parts to work on a project bike. Everyone was buzzing around, but also stopping by to talk/help. Prices were more than reasonable and I left happy with this initial experience. COVID Season August 2020: came back for a seat post, but also had some lingering pieces on the bike to clean-up. Two volunteers greeted me at the garage door and we immediately began tackling the projects. Seat post, bike chain and brake cables. The volunteer just ran with it and I was out of there in about 30 minutes. Living in the Suburbs means there's a very good chance you're not getting a "Bike Community" experience. Bradley Street Bicycle Co-op are able to fill that void if you're someone who enjoys tinkering on their bike projects with others.

Pedal broke off my tandem bike, couldn't find the part anywhere. Stopped by Bradley and found the…read moreright fit. Very helpful people, and they're open late!

My office and I went on a tour with Long Island Bike Tours for our annual summer outing August…read more2013. Not only was the tour a value (it included bikes, helmets, wine tastings, lunch, non-alcoholic drinks, and snacks) but also Tom, the owner, and his team were very accommodating to our strict schedule (we had come in from the City). He worked with us every step of the way and was very responsive. The tour was lovely and even paced. The wine was good (I got two bottles). We got personal attention and even a car to accompany us throughout the tour. We all really enjoyed the experience. Good wine, a nice relaxing bike ride, and great customer service. You can't go wrong.

Gifted my daughter with a North Fork Bike Tour...it was the perfect gift and we both enjoyed it…read moretremendously. Everything is provided to make this tour go smoothly - even rain ponchos! Our guide was professional, considerate and sensitive, mindful that Mom (me) had not biked in ten years. The roads traveled were absolutely beautiful, off the beaten path, so we got to enjoy scenery and neighborhoods that we otherwise would never get to see. The wineries were fun, the catered lunch was delicious, and the experience was awesome! Another bike tour is certainly in our future...

True Cyclery is a one-man, truly boutique cycling studio. Karl, the owner and mechanic, goes the…read moreextra mile when tuning up bicycles. I got mine back (the same day!) with the wheels cleaned (they have white rims that have never been so bright) and everything restored to excellent working order. It was the little touches that made a difference, like the clean wheels and re-fastening my slipping handlebar tape. Not only that, but in a couple of years in the area, Karl has become a pillar of the greater New Haven bicycling scene, leading rides to area breweries and even helping to prep a team for the Smilow Cancer Hospital's annual 'Closer to Free' fundraising ride. We're lucky in New Haven to be awash in quality bicycle shops, each one doing things a little bit differently, and True Cyclery is a great addition. Check it out!

Karl was fantastic! Very knowledgeable about bikes and is also super friendly. Best mechanic in…read moretown! So glad to find true cyclery right here in new haven!

Keith and Bontauk were very agreeable as we scheduled our fire, including working with us with…read moreadjustments on the day, and maintaining a safe fire with a nice look and a good attitude. I'm glad I chose them.

We booked them last year for a birthday party. Very fun and easy. Will definitely be booking with…read morethem again!