Javi, did exceptionally well answering all my questions and showing me all my interests. He was very informative and professional!

Alexis has done it again! She is absolutely wonderful! This entire journey hunting for my fiancés wedding ring, and now trying to find the perfect enhancer for my engagement piece has been such a smooth, fun process because of her knowledge, charm, and patience. The possibilities are endless! Thank you Alexis for making me always making me feel extra special when we visit! read more

My wife and I went to the mall and happened to to see there's a Zale's here. My wife decided to go get her ring inspected and cleaned. Hugo was so nice and friendly. He helped us and even told us about inspection reminder for our email. Overall I would come back here. read more

When you decide to make a purchase in this place make sure they give you what they show you, I arrived with my husband and we decided on a set of rings, a solitaire and his band, and at the time of paying they wanted to give me only one ring! when we asked them where was the ring band? They told us that it was only one ring for the price of 8,100 when the sales person gave us the same price for both rings, the manager wanted to sell us a single ring claiming that it was a confusion! after 3 hours they wanted to fool us that they were giving us a discount! conclusion: pay attention to what you decide to buy! in this store . AVOID THIS SCAM STORE !!! read more

I have made several purchases at this outlet and haven't had a problem until now.. I've purchased a ring and also paid more for a "life time warranty" that's suppose to cover sizing at any time....welll it has been at least a month and I have driven all the way out there from modesto because modesto location was closed for 3 hours just to be told their printer is down so they can't do any repairs.... It's been a month now and I'm being told that their printer is still down.... Paid almost $1,000 and I can't even wear the ring...... will never go through zales again! read more

Returned a very expensive necklace I purchased at this location and still waiting on my refund over a month later. Can't get anyone to help me at the store and they do not return my calls like they say they will. Meanwhile they have the merchandise / necklace that I returned and I can't get my money back. Extremely disappointed in the way they are handling this and at this point I will no longer continue to go business with Zales! read more

The show room staff is pretty brain dead at this location . I purchased a ring for $48 and had to return it because the representative didn't know how to size it correctly. When I returned and exchanged for a smaller size ring , I was charged $53 for the SAME RING in a different size. read more

My fiance ordered my engagement ring off of Zalesoutlet.com and he was really worried about ordering online! But I have to tell you! It's absolutely stunning! It's a beautiful 1 carat lab created diamond ring in 14kt gold setting. It came on time and it's so much better then we expected! Soooo happy he went thru this site! read more

My future husband and I purchased our rings with Micheal he provided us great service and was very helpful.

I stumbled on this place on black Friday while shopping with my cousins. I had a ring in mind that was really hard to find. Black diamonds in the center with white diamonds surrounding them. I walked in and browsed around and bam there it was just waiting for me to buy it. As I was looking a well dressed guy came over to assist me. I tried the ring on and was sold. They had another ring I wanted to get but decided to wait on it...until tonight. I went back to buy the warranty for my first ring and the other ring was still there. A woman came over and helped me try it on again. I mentioned to her I bought a ring last time and she asked who helped me. I saw Joe and she had him assist me with my inquiries. Joe is awesome. I had a great sales experience the first time and this time again. Overall this location is great. I will be back as they have great sales and great service! read more

Zales Outlet - Love their unique rings. Just what I was looking for. - Jewelry Near Me - Livermore, California

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I went to this location on black Friday and ordered a ring. I first ordered it in yellow gold. I didnt want us to spend so much $ for a one carat ring that i wasnt totally happy with. The very nexy day i realized i absolutely did not want yellow gold ... i wanted white gold...i called and talked to Marjon. She shared with me it would be a challenge since the one i chose was a doorbuster deal and was not likely she would be able to find or order it..after going back and forth a little bit she was able to make it happen! Then ......last week I went to order a ring for my daughter that was going to be a special order since the value was over $10k. She was able to find our ring in a Zales store in Oregon...You will not believe...we had that ring in our hot hands in our size in less than a week! Who does that???? Marjon! We wanted to say thank you so much to Marjon!. I have to say she absolutely went out of her way to make both of our purchases happen when odds were against us. I don't know how she did it but she did and we are soooo super happy and satisfied! We would definitely go back to this location even if it is 45 mins from home! read more

Zales Outlet - Jewelry Near Me - Livermore, California

Writing this as I stand in front of the store. This is the third attempt i have made to pickup my online order that was shipped to this location. No matter what time of day I have arrived there is a sign on the door saying that they are closed for cleaning and will return in an hour. Looking inside there is no one there and no cleaning taking place. Unbelievable read more

Manizha really not only restored my faith in Zales, but made my experience one that has created a long time customer. My husband and I picked out a pair of earrings and a small ring for my birthday, early December, to be here in time for me to wear to Christmas parties. The earrings off the website were not exactly how they looked online, and my ring was held up till after the beginning of January. She gladly took the earrings back for me, and sat with me till I picked out a beautiful set I loved in person. And then she showed me many rings very patiently until we narrowed it down to two. She encouraged me to try them on over and over to make sure. And then she let me know of the amazing deal they were having for the holidays. I am so happy with my ring, its beautiful and fits perfectly, and looks perfect. The husband and I will go back once I get the other ring and return it there, and we will start building on my new wedding set. I look forward to new pieces often through the year. Thank you for taking a frustrating experience to a smooth and happy one. read more

Zales Outlet - My 1/4c white gold contoured vintage band - Jewelry Near Me - Livermore, California

Luisa was super helpful during our visit. She was authentic, genuine and everything we needed on our first time jewelry shopping. Such a beautiful selection of jewelry here... left with a great experience and every question answered. read more

I bought my rings from Zales five years ago and have moved to three different cities. Every six months, I get both my engagement ring and my wedding band inspected and cleaned. Most of the locations that I've been to didn't care to inspect my rings and just quickly cleaned them. However, I've been to this location twice and both times, they 'carefully inspected my ring and sent it in if work needed to be done. Definitely come to this location if you want your jewelry to carefully be inspected and cleaned. read more

I arrived at 930am, nobody there, I was 30 min early, My bad. Waited in car until 10am, Figured I'll try back again, walked back and doors were locked, the girls inside looked over, one walked over slightly opened door and said "we're running about 5 minutes late." That's all she said. Seriously? You're going to make customers shopping for jewelry wait? Or, at least say, good morning and sorry we are running late, can you give us five minutes. Guess they make so much money that they believe customers are privileged to be able to shop there. Was looking for something for my wife for Valentine's Day. Off to another place that feels privileged that I'll go to them. read more

Alright, so I love this place. I have been looking at wedding bands at every mall I've been to. They had the exact bands I found at a mall in Concord, CA. Except these were SUPER on sale. I was going to pay $1300 for one of my two bands that would surround my engagement ring. I ended up paying $850 per band! That is a huge savings. AND they offered me an awesome deal that my warranty would cover both rings for the price of one. We also got my fiancs's wedding band online from Zales. Another ring we found for $1200 at Shane Co, but they had there for $750. My new favorite jewelry store. read more

Very nice store and staff gave outstanding service! Good prices to boot! Will definitely be back here when shopping for jewelry read more

Was out shopping and stopped by to see if I could grab a little something special for the hubby.... I was approached within seconds, and got amazing service. They helped me find the perfect item, helped me finance it and even wrapped it for me. Love this place. I'll definitely be back. Thanks a bunch! read more

Was "just looking" when I walked into Zales just to see if I saw anything that caught my eye. During this time of year, I tend to Christmas shop for family, but also for myself. ;) Had to write a review as the staff helped me immediately, were very friendly and the guy who helped me made the experience very fun and easy. He was friendly enough that I didnt feel pressured to buy, but could ask questions to find out what was available. When I showed extra interest on a beautiful teardrop necklace, he explained the payment options I had and gave me a great deal. Needless to say, I love my necklace and I am glad i was able to have such a great time finding my newest favorite jewelry! read more

I came here for a diamond engagement ring not sure at all what to expect. I had a picture/concept and a budget in mind for a custom ring. The manager Christian and sales personAlex helped me through the entire process. Christian helped me pick a quality stone in my budget and walked me through the process from concept to my girl saying yes. When we returned to get the wedding band she hugged him(it was the first time she had met him). Talk about feeling comfortable and having fun with the woman you love (which is what it is all about). The staff there is really something special which you don't find these days. I will be going back for all my jewelry needs and recommending this location specifically for Christian and Alex. Thank you!!!!!! read more

If you want nice jewelry on a budget, come here. My partner and I went to both other jewelers at the outlets (Kay and and Helzberg) before coming here and third time was a charm ! This place has the others beat by far with customer service, prices, and options. We spent Atleast an hour in Kay's, then another hour in Helzberg looking for engagement rings and weren't happy, AND we had stopped at Shane Co earlier that day too. At Zales, Manizha helped us and was wonderful. We sat with her for more than an hour looking at and trying on various rings, she helped me narrow down my choices and eventually find THE ONE. She took her time showing us the rings and comparing them, and breaking down the prices. I ended up with a nice (big) ring that was exactly what I wanted. So in love with it! We saw almost an identical ring at Kays for almost double the price too. My only regret from that day is not coming here first and saving the time. Manizha also helped us get to a price we were comfortable with. We're not rich by any means but we're able to get this ring that many folks upgrade to. I've included the pic of the ring as well as what it was show online. The pics DO NOT do it justice! I almost went for the smaller version of it but am happy to say hubby was agreeable to getting "the one" i wanted. We paid far less than the advertised price too with the sales and discounts. Thanks Manizha and Zales. Loved every bit about our experience here ! read more

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Very easy place to shop and very helpful as well. The first time shopping at Zales I didn't buy anything but the second time Alex who was the same gentlemen that helped me the first time remembered our conversation also remembered the style of ring I was looking at I have to say I was pretty impressive. Alan read more

I had my tennis bracelet repaired through the warranty I purchased. The work was done by someone that was either ignorant or did not care about doing a good job. My bracelet broke and they welded it and literally burned my bracelet and darkened the diamonds. I WILL NEVER BUY FROM THEM AGAIN. THEY HAVE HORRIBLE CUSTOMER SERVICE, IF YOU CAN EVEN SPEAK WITH A REP. Thumbs down. Go to a REAL jewelry company to invest your hard earned $$$$. read more

Fareeha made our experience AMAZING! We walked in to get my promise ring cleaned, and ended up walking out with both our wedding rings picked out and put on lay away. She knew exactly what we had in mind, and found it for us. She was so patient with us and how many times I wanted to try my ring on and take pictures of it lol she gave us many different options for payment based off of our financial situation, not based off what would be best for their cash register. Overall such a great experience. Picking out your engagement/wedding ring is a very special moment and everyone at this location made it so wonderful for us. Thank you for everything! read more

Zales Outlet - Jewelry Near Me - Livermore, California

Come here for wedding ring and engagement ring, Mr. Zhu really take care of us, super helpful, knowledgeable and patient. Great customer service, will come again for anniversary. read more

I took my tri-color bracelet and Morganite ring here today to be inspected and cleaned. Generally I am thrilled with the service from the Zales Outlet in San Diego area. I should have checked the items closer when they were given to me, but I didn't because the service at other locations has always been great. After we left, I noticed that my ring had not been cleaned. When I got home I saw that my bracelet had links which had been damaged. I don't know what I will do about that. However, I will not go back to this store again for the inspections, or any other purpose. Chrissy is the salesperson that helped me. What a disappointment. read more

For my husbands and my anniversary I ordered him a pair of $700 earrings at the online sales outlet on the site they guaranteed 2 days expedited shipping that was over a month and a half ago still have not received earrings as a matter of fact they haven't even let the warehouse. I have spoken with 4 different people who assured me they were on the way but have still never shipped out and the staff could honestly care less! I will never make this mistake again and order from them. I missed our anniversary and looks like they may not make it for Christmas the way things are going! Very angry and dissatisfied with Zales lack of Cordero over something I spent my hard earned money on. read more

I felt so good in this store because any jewelry consultant provided very export and polite.

Extremely poor customer service.. There wasn't anybody to assist us. When finally somebody did come to help, he said he couldn't offer us the discount that was on as we had wasted his time. Beware of the guy in the suite.Was very happy with another jewelry outlet quite near the store. read more

My fiancé and I spent our time looking for the right rings. While shopping, we found ourselves at Zales in Livermore and felt like we were treated like family instead of just customers. We were surprised and happy when the staff was just as excited as we are for us getting married. The moments we had there were priceless, and we found the exact rings we were looking for. I even took my parents here who are planning to renew their vows. Both of them also found rings that they loved. I highly recommend this place to my family, my friends, and to you. read more

Over sells their inventory, and shipping gets delayed. Good luck getting your items by the promised date, let alone a reasonable amount of time. read more

On Saturday, February 25th, the Zales associate by the name of Joe came to the rescue of a couple who had no idea where to start on the engagement ring process and who had only visited one other jewelry store prior to this one (we chose to go into this location because the other two at the Livermore outlets received poor Yelp reviews). By the end of our 30 to 40 minute session with Joe, we left the store without any tangible item, but were filled with knowledge and self-confidence for when the time comes to make that big purchase. In that entire session, Joe was courteous, friendly, attentive, and above all, not pressuring us into buying anything that day. He educated us on the different types of ring settings, the 4 Cs, ring protection/warranty, and how does cost fit into all of these factors. We were originally thinking of going to Shane Co, which is a few blocks from our home, but because of Joe, we are likely to come all the way up just for this Zales outlet store instead! read more

I have never walked into Zales until last weekend. It amazed me that they had a lot of selection and the helpful jewelry consultants have a lot of knowledge about their jewelry. Overall, it was a pleasant experience and I will definitely be coming back. read more

This might be an okay store to look at but don't have a ring made by their jeweler's on site. I'm very disappointed in the way it turned out. I also feel like I was pressured in the process. I asked several associates if they thought the ring would look good and it really doesn't. It all comes down to wanting your money. read more

This place was awesome!!! Joe was incredibly friendly and outgoing. He did a wonderful job of helping me and my fiancé become knowledgeable in what we were looking for. Thanks for your time and appreciate the attention you showed us Joe! read more

Great place with excellent customer service. Bought a diamond ring today .Manizha and Kristy worked very hard to give us the best possible deal available beating even the online price .They rock! Highly recommend store for jewelry shopping. read more

I love going to the outlets and especially when I can visit Zales in order to get my rings serviced or cleaned! The first time I went in, the lovely employee named Marjon immediately greeted me with a smile and asked me if I needed help. Her welcoming nature allowed me to immediately ask for what kind of service they provide clients as far as wedding ring/band sizing and cleaning goes. She was very knowledgeable and was able to open up a service ticket for me. She followed up and advised me of the turnaround, which I thought was SPECTACULAR considering I did not want to be without my wedding ring for too long! She also presented some wonderful jewelry pieces to me when I expressed to her I was interested in diamond stud earrings and perhaps would get a pair for my upcoming wedding anniversary in a few months. Boy were the pieces she showed me BRILLIANT!!!! I am planning to go back with my husband but have to make sure Marjon is there! She is so sweet, very helpful and pleasant. read more

I'm very pleased with the three items of jewelry that I recently purchased from this store. I feel that I received a very fair price and the service that I received from Christian and Alex was outstanding. Thank you! read more

I shop enough for jewelry and I can promise you this is the best store you will find!!! We recently moved to the Bay Area and the Zales store back home was my favorite store and I shop there often enough to make friends with the ladies. They were very nice and knowledgeable and quite honestly I am really picky and have high expectations for my blings but they went out their ways to help me. So when I moved I was worried that I were able to have the same experience anymore at the new store. That was NOT the case! I dealt with almost every staff now at the outlet store and all of them are very nice. Between June of 2015 and now I probably made 4 different purchases at that store because they always have good sales and people are very honest about things. Now I admit sometimes the "sale price" is overrated because I don't believe they would ever make a sale with the regular price... However! Most sales items have amazing price tags! Trust me I look online and stop at stores all the time for jewelries so I know that market price very well. Christen is the store manager and he is a very nice man! When I first talk to him I thought I was too much for him to handle with my jokes and demand but he took it very well and was very patient. I am not the type of person who takes opinions from sales person at any store because I know what I like therefore most the time I just want to be left alone. Here at the Zales outlet I actually enjoy chatting with the sales people and bottom line is that their price is GREAT!!!! That the two things that I care: Nice Staff + Great Price! What more do you need? I just walked away with my mom's new birthday gift- a 1CT total diamond bracelet and some gold earrings that seems I can never have enough. Love the store, wil go back again on Valentine's Day! read more