Hard to find worse customer service. I purchased and received a Zagg keyboard online for my iPad in December 2021. Within a few days, I saw there was a problem - it wouldn't keep a charge more than 1 to 1-1/2 days. I sent an email to Zagg and never got a response. About a week later, I called Zagg's customer service and after an extended hold, I hung up and continued to charge my keyboard every day or so.
I sent another email to Zagg and someone did respond. The Zagg rep said that they will send me another keyboard but I have to pay for the shipping. I was quite annoyed at that since this keyboard hasn't worked since day one and yet I need to pay to ship the replacement? Hardly stellar customer service. I agreed to do that and then I asked about the warranty. Would I get another year's warranty on the new keyboard? No, I wouldn't. The warranty would continue from the original keyboard so for 8 months instead of 12 months. Seemed hardly fair.
But this is my favorite. I checked my email this morning to see when the new keyboard will come. At the end of the email to me, at the bottom of the note, it said that the new keyboard will be sent out when I return the old one. Really?!? I have to be without a keyboard for 2 weeks while Zagg's defective keyboard is sorted? And I had sent an email to their Zagg rep a week ago, saying that I would return this keyboard when I received the new one and she never said a word that the new one wouldn't be sent until receiving the old one.
This is extremely poor customer service or a warranty that is not worth much more than the paper it is written on. I will never buy from Zagg again and be sure to let as many people as I know about how they treat their customers.
Several years ago, I had bought a Zagg keyboard - probably a couple of them - and when a letter stopped working on the keyboard, they immediately sent a replacement, no questions asked. I don't think I ever returned the old one, but if I did, I certainly didn't pay for shipping me the new one. What happened to this company? read more