I usually go to the Cary location for multiple catering orders that I place per month. The people…read moreat the Cary location have been very polite, friendly and helpful. I was going to be closer to the Raleigh location this past month so I decided to go to the Raleigh location and see if they could do the same as cary. I went in and asked a young man he said that should not be a problem for me to put in my catering orders and then have my payment done a certain way at the register, as they usually do, in cary. I placed my order and got to the register and then the very nice girl that was there was going to ring me up. She wasn't sure how to manually enter my credit card information that I needed to give, so she asked what I'm going to assume was her manager or whoever was in charge that day? The woman turned around and looked at me as if I walked in and started in her face. Her face was so disgusted, twisted up, and snarled with disapproval. She asked me, with a huge attitude, "what was going on here?". I politely explained the situation, which is that, at the Cary location our company pays over the phone when I arrive. I handed her the phone to give her the credit card information and she was speaking to my boss (who is a very world-renowned doctor) about the payment info. She was so rude to him and said "well usually we don't do this but we'll do it this time". I informed her that from now on, since it was such a problem we will gladly go to the other location or just another restaurant in general. The younger people at the register were extremely friendly and polite and really made this experience the most positive thing from this whole trip to this location. As I was leaving the female who had the attitude earlier did say that she " was sorry, and that she just didn't know what she was walking into". At this point, I really did not care about an I'm sorry, because I will never go back to this location. I don't care who or what she is, but if she doesn't know what she's walking into, then the best idea for her(if she had any business or common sense)would be to approach it in a professional manner and not with a stank attitude. I have worked in doing catering sales,amahing businesses, throwing events, and ordering multiple catering orders for other businesses that I run. I have never and would never, approach anyone like this if I was uncertain of any situation. It puts a really bad look on their whole concept. I have already talked to multiple people about this and told all the physicians that I work with. I have also discussed this encounter with other people who do multiple orders for catering and other event networking groups. I will never be ordering from this location again. I hope whatever they do, they get it right, and start hiring people who appreciate having a job, to make sure that no one else feels so turned off by someone like this.
I'm only giving a two stars for the Friends League kids that were at the counter and at the cash register