Great attention paid to the customer. Huge selection in this small shop and they make sure you…read morefind what right for. The prices are the same as usual for the items but when compared to other stores, one thing is not included, Lillies and Lace gives the extra aid needed in fit. I mean proper fit.

This is what bra shopping should be! I was warmly greeted and received kind, one-on-one attention…read more The shop owner, Allison, measured me and then brought me a series of bras to try on. She really took her time giving feedback and listening to what I liked and didn't like about each one and then bringing a new bra that fit the description. This is so much better than wandering around a department store not knowing what to look for! I can't recommend this store highly enough.

I love this store! I see that a few people had problems with customer service, and while I would…read moreagree that many years ago, perhaps there was an issue with sales help, that is certainly not the case now. I find that everyone in the store is super helpful and they have a great selection. They are knowledgeable about what pieces you need for what outfits. I would highly recommend this store.

I was recommended to this store by a local boutique owner after purchasing several dresses. I…read morewanted to be measured and fitted for a few new bras. Before I went into the store, I called and was told I didn't need an appointment.I was coming in from out of town. The lady on the phone was very dismissive and unconcerned. I went to the store several days later and was given a reasonable wait time. While browsing, a man, whom I now know is the owner, approached my friend and said he heard me ask about getting measured for a bra and wanted to make sure I was going to buy one. REALLY? What an utterly rude and base inquiry. Couldn't you think of anything better to say to a potentially new customer? The customer service is just awful - very self impressed crew. I left immediately and did very well elsewhere. Stay away!

I recently visited this store with my 94 year old mother. They took care of her and found many…read moreshirts that met her needs. I found some great pants and tops, too. It has a wide array of styles and the service is great. Highly recommend!!!

Customer service is awful. I have been in there 2x's and always seem to be ignored. I walked down…read moreto Wave and purchased a couple of things. Not a big fan of Shoes and more either. Customer service is very cold and not helpful. Check out Morley in Darien (same style of clothes).

I wanted to send a quick note to thank you and David for the save on Friday…read more At approximately 5:23, with a tie emergency and my daughter's bat mitzvah celebration just 37 minutes away, I was stuck in a photo session and couldn't leave. I sent over a quick photo of myself in my current dress jacket and collared shirt, without a tie, and was transferred to David. I explained the situation, he sent me a photograph of options, I selected one, and he arranged delivery on his way home. By 5:45, I was wearing a smart Eton tie and everyone was pleased. That kind of responsiveness, judgment, and service says a great deal about Richard Mitchell and the whole team. When I get a picture from the photographer, Jaime, I'll send it along. With thanks, Miles Miles Spencer Reflekta.ai | Co-Founder / CEO

Great knowledgeable staff delivers a great customer experience! Always find exactly what I'm…read morelooking for and the tailoring never disappoints.

The clothing selection is fill with dated trends, and not in a charming, vintage way--just the same…read moretired styles year after year. Or they OVER buy on a trend from the 2000's....There's no variety. There's nothing that makes this place worth a visit. Most of the staff is just as uninspiring. They offer a halfhearted greeting when you walk in, but beyond that, they're completely disengaged--mostly standing around with their arms crossed, looking like they'd rather be anywhere else. Which makes sense because they barely make minimum wage, which is concerning considering how much the owner walks away with year after year. I probably wouldn't be inspired to help customers either. It's pretty obvious that the owner of this store couldn't care less about their employees--or their customers, for that matter. Unless you're looking for outdated clothes and indifferent service, I'd recommend shopping elsewhere. Go shop at the family owned business Richard's in Greenwich much better selection, happy employees and OWNERS!

Darien sport shop seems to have survived the online revolution with help from, you guessed it Santa…read moreClaus. Every year Santa comes and kids line up from across the country to sit on his lap and tell them what they want. In Darien, that could be a new Canada goose jacket (available at DSS) or a new pair of Nordic skis (available at DSS). Maybe even a new Range Rover (not available but DSS can order it). And for the adults who brave the intense December line to catch a glimpse of the big guy, they setup a makeshift bar (no charge of course) with Bloody Mary's, Mimosas, Beer, Wine, all the fixings. Back to Santa, did I mention this guy is the real deal? He claims that he runs a bird seed shop in the off season, lol. Yea Kringle, I ain't buying it. Tell those elves at the North Pole that the socks you brought me in '94 were bull$#&!. Jk I'm a good boy I take it back.

If they don't have your size they'll order it. I love stopping in for the chat and a cheerup just…read morebrowsing their colorfully upbeat collection and catching up with the vivacious owner. Fun.

Great place to find quality and unusual clothing and jewelry. Excellent and helpful service when…read moreselecting for an important event or a gift. The owner is knowledgeable and goes the extra mile to help.

During a sidewalk sale I was waiting in line for 15 minutes when the owner said i could pay…read moreoutside...i went outside and was told they only took cash outside. I refused to go back and wait...apparently they're doing well enough that lost sales are no big deal. They have some cute things, but there are a lot of places in town with cute clothes and I'll spend my money elsewhere.

I recently purchased a fleece jacket online. Within a week, the price was reduced $52. I contacted…read morethe store to ask they honor a price adjustment (which the vast majority of retailers will honor within a two-week time frame) and they refused for dubious reasons which included "not having a price adjustment policy" (never heard that before and there is nothing written on their website to support this contention). I said I'd return the jacket and repurchase, and they refused that as well. I've purchased from them before and will NEVER shop here again if they insist on treating in customers so poorly and instilling such rigid, money-grubbing policies that seem to punish the very customers patronizing their business. One wonders how long a local store that screws customers can stay in business.

Simply the best selection of clothing and the most professional help. They can find something for…read moreanyone!

I have been a customer at this establishment for about 30 years. In my estimation I have spent…read moreseveral thousands of dollars there over the years. I recently purchased a $400 jacket that became ruined within 3 wears through no fault of my own. There was a metallic coating on it that began to peel. When I wanted to return it the owner said that she might not take it back. She has been unpleasant at times over the years but this was new level. She said that I might have caused the stain. I told her it was on the back; how could I have spilled anything there. Even if I had, a good jacket should not start to disintegrate from spilling something on it. I expect clothes that I spend good money on to last. She was extremely concerned by not getting her wholesale price money back from the manufacturer . After the money I've spent over the years this was laughable. She accused me of threatening her which I was not doing. When she realized her mistake she did not apologize. Further, when I said that she "had to stand behind the products she sells" her angry response was that she did not. I felt like my loyalty was hurled in my face like a brick. She treated me like I was the enemy rather than a loyal, dissatisfied customer who she should work to maintain. Obviously she did not appreciate my decades of patronage. I will never shop there again; my clothing budget will now go elsewhere. Business is challenging these days. Customers should be appreciated and valued at the places they frequent.