I called on a Monday am and requested someone to assess the problem with my dishwasher. Eugene was there Monday afternoon. he diagnosed the problem, and he said he would be back Tuesday afternoon. He came back and fixed the dishwasher. His work was precise, fast and he cleaned up after himself. He was very professional, and he discounted my charges by the amount I paid for an assessment. I would highly recommend this company. I had the best service ever from an appliance company. read more

Quick response and efficient work. Problem was diagnosed quickly and fixed within the appointment window and charged only for consultation while also finishing the work. Professional and good communication, would use again! read more

Excellent service! Our old gas oven would no longer heat properly.Tim and his co-worker solved the problem quickly and saved our Thanksgiving !! They stayed to test it out to make sure all was working correctly. Highly recommended!! Thank you YZ PRO read more

EVERYTHING!!! Their initial response to my plea for help was within 20 minutes from posting. They had an opening the following morning and Sergey came right on time. He quickly diagnosed the problem and had the part in hand. The repair took less than an hour. He was good to work with. Thank you- thank you for coming so quickly. read more

I work for a property management company and the appliance company I normally work with don't work on Bosch products. This person had decent reviews and it was advertised $89 so I hired him. He scheduled pretty quick and went the morning of 8/15/25. He was pricey but he was already there. His invoice is very vague just saying he had to do minimal work. He then sends me a bill the same day of service on 8/15/25 around 10:30am. He calls me 4x between 3:41-3:52pm then sends me a text message saying he sent me the invoice and to pay today with a follow up message a minute later that if I refuse to pay, to let him know when my tenant is home so he can go and put it back to the way it was. i returned his call at 4:06pm letting him know his message was rude. He should've made it clear when he says he can bill the property management that he meant he needed payment immediately before going out to the job. When I originally called for his services I confirmed that he will bill the property management company and he did not say he needed payment the day of service. He said he had to put a hose back in place and replace another hose and that was $277.xx which is a lot more than most appliance companies I worked with. I will not work with this company again mainly because of the rude attitude. read more

My ice maker in the refrigerator stopped working a few months ago. I drag my feet thinking it'll be a pain to schedule an appointment to get it inspected, part order, then repair. Turns out I was wrong. I contacted Yz Pro via Yelp, the response was fast and surprisingly, it was in the evening. (I message them late afternoon figuring I would get a response the next day.) They were able to schedule something the next day to check the problem and provide me the quote for the repair. Scheduling was easy and they were able to work around my schedule so I didn't have to take a day off. The repair itself was fast and now I have a working ice machine again. read more

Sergey- was prompt and service was well done. I would recommend YZ Pro to anyone and will use them again should the need arise. Mahalo

Great experience! Very timely response in less than 12 hours to schedule the consultation. Sergey called prior to the appointment time, arrived at the time he indicated, and completed the work quickly and professionally. I'm very pleased with the outcome. Thank you so much! read more

Timely appointments Came prepared with parts. Polite Efficient In and out in 1/2 hour Definitely I would use them again read more

Showed up promptly but had to wait a week for parts. Washer is now fixed and no more bouncing.

Do not use these guys! It's either a scam or their guys aren't qualified to do this work and you'll end up paying for their lack of knowledge. Our washing machine was having an issue where it kept trying to drain after the cycle was over and also would turn off completely on its own at times. A quick google search told us that it was possibly a control board issue, but we called YZ since it didn't seem like an easy fix. The technician came out and at first couldn't find anything wrong, but after checking again found a part (not the control board, but another part that he coincidentally already had with him in his car) that was possibly faulty - said we didn't NEED to replace it but it would likely break eventually at some point in the future, so I said ok to replace it, assuming this was going to fix the issue. He replaced it, supposedly ran a test cycle (~5 min), charged me $350, and left. That same day, I washed a load of laundry and lo and behold, the draining issue was still there, but much worse! So I called them to come back again the next day - this time he said it must be the control board (no kidding), which would be another $200+ to replace. So now I'm just paying for a technician's trial and error? At that point we would have been in the hole for the cost of an entirely new machine, so I said no thanks and went ahead and just bought a new machine. I contacted YZ to request a refund, given that their technician had clearly mis-diagnosed the issue and I didn't feel that was something I should have to pay for (I was however willing to pay the $89 for the service call since I did ask them to come out). Long story short, at the end of many conversations (including with management), they basically refunded me the labor ($175) but not for the part because they couldn't return it to the supplier. So not only did I pay for a part that I didn't need, I ended up buying a new machine anyway. Lesson learned, if your washing machine breaks, you're probably better off just buying a new one - but if you do choose to repair, find someone who knows what they're doing and prioritizes their customer service over a technician who is trying to cover his own mistakes. read more

The issue with the ice maker in our Samsung refrigerator was quickly and definitively diagnosed. The replacement part was ordered in a timely manner and installed, resolving the problem. Pricing was fair. read more

It was very easy to work with Sergei and Eugene. The response to my request was within minutes and they were great communicators - confirming appointments in advance and calling to let me know when the technician was on the way. Sergei went above and beyond when he offered to come to work on my washer even though it was after 6 pm on a Friday. He was sympathetic to my story of working with another repair company (who just didn't show up) which led me to almost 2.5 weeks without a working washer. I appreciate their kindness and hard work. I also appreciate that when you call them for help, a human answers (they do not rely on AI unlike the other repair company I tried to use) read more

Was able to schedule same day appointment, which was great. Sergey arrived within the scheduled window, even called to give ETA. Great service and reasonable repair cost for service and parts. Very pleased. Thank you read more

Within 15 mins. of Sergei arriving, the problem with my washer was diagnosed and repaired. Appears the suspension springs (4) needed to be changed. Very professional, explained the problem, what needed to be fixed, and the cost. Very pleased with their service. Definitely recommend them. read more

They hung up 3x's, I know how much Yelp's offers so much reputation and business. I had a bad experience with them through my home warranty. The price they set for me was $60, then they said$90. If you have home insurance this company is what will help you, they didn't have any information on me when the insurance gave my phone number. Good luck with hm this company! read more

My washer broke and I was about to replace it when I called Yz. Next day he was here fixing my washer. Even had the part on stock.

I may be more understanding than some. I scheduled an appointment because my washing machine seemed off balance, and the technician didn't show up during the scheduled time frame. I contacted the business, and was informed that there was some kind of "emergency" that would delay the technician's arrival. I opted for an appointment the following morning. The next morning, the technician called me to confirm my availability and let me know his arrival time. He arrived as scheduled. Evaluated the situation with my machine, and informed me that it was the motor causing the problem. He did not recommend repairing the machine as the cost for the repair would be high. He suggested that I use the machine until it becomes unusable and then purchase a new machine. While there was the hiccup on the first appointment, I truly appreciated his honesty in evaluating the issue. I would certainly be contacting them again. read more

Seems very eager for work. Even more eager for payment. I'm a rental manager. My regular repair tech is injured so I tried Yz. Quick to schedule. Quick to send diagnostics bill which I paid within 21 minutes of email receipt (credit card payment only plus 3% fee). Also authorized the repair within 24 minutes of receipt. Today, TUESDAY 5/27 8:45 am I get the repair bill. Invoice says DUE 5/24!OVERDUE! I ask for photos (my regular guy sends photos of the parts/repair). Yz tells me the job was finished yesterday; didn't take photos; ask your tenant. 10:19 am. Yz emails: give me a call. Oops! Yelp long-distance number doesn't accept calls. 10:24 am. Yz emails: Invoice needs to be paid. 11:52 am. Yz emails: If you don't make payment, we will go and take the parts that we installed before. Meanwhile, tenant confirms the repair was done TODAY, not yesterday. How can repair (done 5/27), invoice sent 5/27, have a due date 5/24, be marked OVERDUE!?! I'm assuming the repair was done properly but Yz way of doing business is not appreciated. Unless you are a homeowner with your credit card ready, or a rental manager sitting by your computer waiting for the bill, this company might not work for you. read more

Broken refrigerator in summer is nightmare and find someone good is very challenging here. I tried first time at Ys pro and was so impressed. Called on Sunday afternoon came to estimate on Monday and fixed on Tuesday! Thank you Artem, you made my day. He came late evening after I finished work. I highly recommend! read more

Came to look at our refrigerator since it wasn't cooling, making ice, or keeping frozen food frozen. Was were informed that we may need to replace the compressor. A friend came over, pulled the fridge out and cleaned the filters since the appliance is set between the wall space. It's been working fine for weeks now. Freezer and ice makers are also working great too. read more

We finally found repair men that can fix our appliances!! Thank you so much!!!! Fastest response too!

I just had my dryer repaired by Artemim. The problem was that it was giving out a loud noise that eventually tapered down. Artemim was efficient & explained the problem. I was thankful he had the parts & replaced what was needed. The work was completed less than an hour. He tested it and I'm very pleased that my dryer no longer makes that loud noise. Mahalo ! read more

5 Stars - Honest, Professional, and Incredibly Helpful! Alex from YZ Pro was fantastic from start to finish. He was quick to respond to my Yelp request and was upfront about the service fee, which was very reasonable. I reached out thinking my washing machine had a leak, but when Alex arrived--right on time--he carefully assessed the situation and diagnosed the real issue: a clogged drain that the washer was connected to, not the washer itself. He was friendly, patient, and thorough in explaining how he came to that conclusion, which I really appreciated. Thanks to his honest evaluation, I was able to bring in a plumber to address the actual problem. I'm really impressed with the level of service and integrity Alex showed. I wouldn't hesitate to call YZ Pro again in the future. Highly recommended! read more

Very detailed, Roman was thorough, came in on time and very promptly. He make sure you you understand everything Highly recommend

My craft ball ice maker was making a banging noise so I called these guys. A guy just showed up took the back panel off my fridge and told me it was low on freon and the fridge was not going to get cold. LIE..the fridge works fine. When I realized I could just turn off the craft ice maker my problems would have been solved. He went on to charge me a $90 dollar service charge for 15 mins of work or so called work. * STAY AWAY FROM THESE GUYS!! ZERO STARS IF I COULD* read more

Make an appointment with them to come the following day between 12-2pm. The next day we waited until 1:30pm and no had showed up. I called to confirm we the representative would be arriving. They said they had no appointment scheduled. Really Bad customer service. I do not recommend read more

My washer broke down yesterday and I called Yz Pro to schedule an appointment. They were able to come that same day in the late afternoon but because my washer is outside I was worried about visibility so Sergey came this morning. This company is excellent. Sergey arrived on time, was very pleasant, polite, and professional, evaluated the problem and had it fixed in no time. He explained everything perfectly. Pricing is very reasonable. I will definitely be using them again and highly recommend Yz Pro!!! read more

I highly recommend Yz Pro. Our Whirlpool refrigerator was leaking from the ice maker and then became stuck. The tech was able to diagnose and explain what was wrong. It was due to compressor running hot. He was unable to completely fix the problem, but was able to stop the leaking. We truly appreciated the quick response and price for repair was more than reasonable. When contacting Whirlpool directly, they wanted a downpayment prior to looking at the job. read more

Service was very prompt and they seem quite knowledgeable. I really appreciated the ability to explain our issue in a way that helped us understand what was needed to be resolved. Our LG fridge was not producing ice from either ice makers, but Yz Pro was able to order the parts and get them up and running in under 2 weeks. Would definitely reach out to them again if we needed any appliances serviced :) read more

Yz Pro responded quickly and promptly answering any questions I had via text (they have dispatchers). Then when I decided to go with this company Sergey called and said he can come earlier than the scheduled appointment time, which was great. He was professional and was very direct with me and all of my options. He provided great service and recommendations based on his expertise. The flat rate for an estimate was not too bad at $89. I was able to purchase part/item and install myself. Now my washer working well. Thanks Sergey! read more

On time. Polite. Got the job done. I'd call Artim again if needed. Saved me good money as I was about to buy a new dishwasher. read more

Eugene came on time which is a plus! and good communication Responsible and most importantly my stove issue was resolved! read more

Had to repair a dishwasher and ended up flooding my kitchen, and still could not fix the dishwasher.

Wanted to try this company for a washer issue I was having. Unfortunately they did not fix my issue however it was my decision based on their honesty about the issue where I decided to just buy another washer. So I live in an apartment and I have a connected stacked washer and dryer. My unit came with a lot junk appliances and things that I had to do a lot of repairs or replacements over the past year. My washer is working but it is making a loud squeaky noise while on wash cycle. I called around for someone to come by within two weeks. Looking for appliance company: I called around. They were so easy to schedule an appointment and very flexible. They definitely have high customer service where the dispatcher and techs were kind in scheduling and answering my questions. Communication: They take calls and you will mostly work with Eugenia or a dispatcher for coordination, scheduling, and questions. They also take text as well. They did call me which I preferred that they are on their way or if they had any questions. Payment: Paid with card. I did not ask about paying by check or cash but I believe they accept those. There is a diagnostic fee and part fee if they need to buy something. Three days and process: Their process is that they will visit and do a diagnostic. If it is something easy to fix, they will do it on the first visit. However, if it is something they need to repair or replace with new parts they will schedule another appointment. They did try their best to come back on same day. Their first visit, they came in the morning and then came back in the afternoon to replace a part. We thought that fixed the issue as my washer was not squeaking, but my washer fooled us. It started squeaking again on the wash cycle. Called them back and they rescheduled to come back first thing the next morning. This time they just did a diagnostic and I needed to reschedule for a third day visit. They came back the third day and it was determined their was a part that I had to replace to fix the issue with a 20% chance of my washing machine be completely broken. Decision: Lately, my odds have not been so great and they were very transparent and discussed options with me. I thank them for coming back multiple times, being flexible, making me feel as a valued customer, and being transparent and honest about my options. Because I did not want to risk not having a washer, I decided to just buy a new one. Overall: Overall I would go back with them. Thank you Norlan, Eugene, and Eugenia for helping me with my washer! read more

Prompt appointment, arrived within a reasonable timeframe,quickly determined the issue, advised of my options.

I left a message for Eugene to inquire about his availability to repair my refrigerator which was not staying cold nor making ice. Within minutes, Eugene sent a message and said he was available on the same day, after 4:00 PM, which was a request I had made. This is important to me because often, repair people are not available for days and in the meantime, you are stuck with the results of whatever appliance is not working. Later in the day, I realized I had purchased an extended warranty on the refrigerator and they will repair it for me. (Although I still don't know when they're coming!!) While I never actually hired Eugene, I have been impressed with his professionalism, his flexibility to work around my schedule, and his prompt communication. These are qualities all of us desire when we hire folks. If I could give Eugene 10 stars, I would. read more

The response time was excellent. I had a problem with my refrigerator which stopped cooling. I put in a request on Yelp and Yz Pro responded within the hour. Mind you this was around 9-10 at night. I was grateful for the response for this is something that needed to be fixed ASAP. Eugene contacted me and offered two slots for service which were available the very next day (which happened to be a Sunday). The repair was done efficiently. Arrived on time to determine what the problem was. He was able to give me a reasonable quote and was back the very next day to complete the job. So far, everything seems to be running fine. I would recommend this company to anyone looking for an urgent repair! So far everything seems to be working well! Refrigerator is cool again and freezer is doing its job as well! Thank you for your service! read more

Sergey came over to troubleshoot my refrigerator on a Sunday. Although the refrigerator's prognosis wasn't encouraging, he took the time to examine and take sections apart in a logical manner. His explanation of what was going on with it made it easy to decide on which decision was best. Would recommend Yz Pro to others. read more

YZ Pro was so fast! The repairperson, Sergey, came the day after I called for repair. He was efficient and professional, fixing my washing machine quickly and effectively. Terrific service. Cost was reasonable. read more