Nothing but full confidence in this guy. Glad to have him as my doctor. Staff is always courteous…read moreand on time too.

Everyone there is always so kind and fast. Really listens and cares about how youre feeling. They…read moreare always so thorough with everything. Much appreciated and very much recommended!

This urgent care is woefully understaffed. There was only one person working the entire time I was…read morethere. She tried mightily to handle customer service, testing, sanitation, coordination with off-site staff, and more--and I do commend her for her efforts. But this is no way to run a health clinic. I was really taken aback by the fact that, once I accepted a telehealth appointment with a nurse practitioner, I was expected to discuss all of my symptoms and treatment options using the receptionist's phone--in full earshot of everyone in the waiting room (though there were only a couple people; one was a minor). I question the legality of practicing medicine in this manner, ie, who is supervising the clinic if no doctors are on site? Are nurse practitioners in Illinois licensed to provide care and prescribe without direct supervision? Furthermore, while the nurse practitioner I spoke with was as kind as can be, their medical advice wasn't helpful. For an unknown respiratory issue I described, they prescribed over-the-counter meds including a sleep aid (although they knew I already had an Rx sleep aid from my own doctor), and a common motion sickness remedy (although they knew I already had an Rx anti-nausea med from my own doctor). They also prescribed a cough suppressant that was just plain ineffective. I don't doubt their intentions, but when I was able to see my own doctor days later, he was frustrated that they didn't prescribe any antibiotics (not knowing whether my infection was viral or bacterial), and at the OTC choices I was given. Moreover, he immediately ordered a chest x-ray, which found that I had already progressed to acute pneumonia. I would return to this urgent care only if--like the day I went there--I had no other choice. And that would be silly, considering there's a reputable hospital right across the street.

He actually sees my mom. He makes her feel comfortable talking to him and really listens when she…read moretalks. He just makes you feel like he cares. Not many doctors like this anymore. I would recommend him to anyone. I can always depend on him to figure out what's going on with my mom and why it's happening. He's actually made hospital visits to my mom while she was admitted. Overall great guy!

Wow! I know this does not happen often, but I was in and done before my second scheduled…read moreappointment. I had two test scheduled in the, Imaging Department. I was told to arrive at Check-In Desk in the main lobby at 7:15 AM. Being typical early me, I arrived at 6:50 AM. Checking in was smooth and easy. Once that was completed, I was given directions to the Imaging Department. Down the hall, passed a Starbucks, took the elevator down to the LL and down a short corridor to the Imaging check-in desk. Checked in at 7:00 AM. My first appointment was 7:45 and the next one was 8:30. My time in the waiting area was short. Thank goodness, I got my daily Wordle in three guesses. My first test was an UltraSound. The tech had a good bedside manner and explained to me what she was doing. When completed, she checked to see if they were ready for my next test. She came back and told me there would be a wait. She took me a new waiting area. I wasn't there long and my next tech came out and called my name. Barely got started on my Collections game. My second test was a Bone Scan. This tech was good, but her bedside manner was not as good as the previous. She never introduced herself and when she explained what she was doing, her tone was rough. This test was easy and completed quickly. Both test done and I was in my car leaving the parking lot, before my second test was even scheduled to begin. I call that a lucky day. If the second tech had a better bedside manner, I would have given them a 5 Star rating.

Went for a Valium stress test. Checked into the front desk the senior citizen working gave us…read moredirections to the respiratory therapy department. I'm retired from 30 years in medical and told her I need the cardiac and vascular department close to radiology. I don't need RT. She proceeds to insist they are the same thing! So we go ahead and follow her wrong directions and that puts us outside our tea department. No one is around at 6:30 in the morning. The place is like a ghost town. Finally an employee comes in to work and she says I'll go get someone to help you out comes another woman. And she is not happy. She says to my daughter and I "if you could read" there is a waiting room right there take a seat and then she stumps off. The waiting room is labeled for new moms and infants. I knew we were in the wrong place. My daughter and I went and sat down for a minute to discuss what to do. My phone goes off from Emily the woman who's going to do my stress test. She says I see you've checked in, but I can't find you. I called her back and she sees we were given wrong directions and I told her what the other RT employee said to us about not being able to read. I'm not an uneducated hillbilly. We finally get to the correct department and I tell them I'm not having this test done until I talk to a supervisor. Keep in mind I'm there for a stress test. Well they are sure helping with my stress. We talked to Tyler the radiology supervisor and she is supposedly appalled. She says the RT supervisor will be told and I will be notified from her. Well, it's been three days and I have not heard from anyone. I will be contacting joint commission about this place. What an awful employee respiratory therapy is protecting ! And while I'm having the test done, my daughter is getting coffee at the coffee shop and she is on the phone telling my other daughter about giving the wrong directions. The woman from RT accusing us of not knowing how to read. And who is in line behind her the front desk supervisor. She apologizes to my daughter and said she just got told about the mixup when she got into work. She said I will be contacting your mother. So I was told I would have two supervisors call me and I have heard nothing where I retired from you could not behave like this.

I used them couple of months ago for a bad UTI, with work and Dr's schedule couldn't get in for a…read morefew days. I got there about 6pm and they had me out by 6:40 after urine test and everything, waited around 10 extra for my meds. Taking my son there today for a sinus infection, with our insurance it saves us about $150. Keep up the good work.

Don't go see him if you have an special circumstances, like chronic illness. Even if he's never…read moreheard of it, he'll act like he still knows better than you do about it. Really good at making you feel like an idiot. I won't be going back.