Wow! I know this does not happen often, but I was in and done before my second scheduled…read moreappointment. I had two test scheduled in the, Imaging Department. I was told to arrive at Check-In Desk in the main lobby at 7:15 AM. Being typical early me, I arrived at 6:50 AM. Checking in was smooth and easy. Once that was completed, I was given directions to the Imaging Department. Down the hall, passed a Starbucks, took the elevator down to the LL and down a short corridor to the Imaging check-in desk. Checked in at 7:00 AM. My first appointment was 7:45 and the next one was 8:30. My time in the waiting area was short. Thank goodness, I got my daily Wordle in three guesses. My first test was an UltraSound. The tech had a good bedside manner and explained to me what she was doing. When completed, she checked to see if they were ready for my next test. She came back and told me there would be a wait. She took me a new waiting area. I wasn't there long and my next tech came out and called my name. Barely got started on my Collections game. My second test was a Bone Scan. This tech was good, but her bedside manner was not as good as the previous. She never introduced herself and when she explained what she was doing, her tone was rough. This test was easy and completed quickly. Both test done and I was in my car leaving the parking lot, before my second test was even scheduled to begin. I call that a lucky day. If the second tech had a better bedside manner, I would have given them a 5 Star rating.

Went for a Valium stress test. Checked into the front desk the senior citizen working gave us…read moredirections to the respiratory therapy department. I'm retired from 30 years in medical and told her I need the cardiac and vascular department close to radiology. I don't need RT. She proceeds to insist they are the same thing! So we go ahead and follow her wrong directions and that puts us outside our tea department. No one is around at 6:30 in the morning. The place is like a ghost town. Finally an employee comes in to work and she says I'll go get someone to help you out comes another woman. And she is not happy. She says to my daughter and I "if you could read" there is a waiting room right there take a seat and then she stumps off. The waiting room is labeled for new moms and infants. I knew we were in the wrong place. My daughter and I went and sat down for a minute to discuss what to do. My phone goes off from Emily the woman who's going to do my stress test. She says I see you've checked in, but I can't find you. I called her back and she sees we were given wrong directions and I told her what the other RT employee said to us about not being able to read. I'm not an uneducated hillbilly. We finally get to the correct department and I tell them I'm not having this test done until I talk to a supervisor. Keep in mind I'm there for a stress test. Well they are sure helping with my stress. We talked to Tyler the radiology supervisor and she is supposedly appalled. She says the RT supervisor will be told and I will be notified from her. Well, it's been three days and I have not heard from anyone. I will be contacting joint commission about this place. What an awful employee respiratory therapy is protecting ! And while I'm having the test done, my daughter is getting coffee at the coffee shop and she is on the phone telling my other daughter about giving the wrong directions. The woman from RT accusing us of not knowing how to read. And who is in line behind her the front desk supervisor. She apologizes to my daughter and said she just got told about the mixup when she got into work. She said I will be contacting your mother. So I was told I would have two supervisors call me and I have heard nothing where I retired from you could not behave like this.

So far I've loved the experience here. I love my doctor, Yusuf Muyhuddin (I apologize, I probably…read morespelt his last name wrong!) I've been having problems and he listens to me and has helped tremendously. I've had 3 different scans done in this hospital and I am very pleased with the friendliness of the nurses/staff.

The nurses, doctors, technicians, and Sisters of St. Francis are awesome. Between the Er, ICU, and…read moresecond floor they went above and beyond when I really needed it. I did not realize how serious my issue was when I first arrived but they realized it immediately and took action. Do not hesitate to go to OSF St. Anthony's. They possess a brilliant Staff and the latest medical technology available. Most importantly, they truly want you to feel god's love and go above and beyond to make it happo

Everyone there is always so kind and fast. Really listens and cares about how youre feeling. They…read moreare always so thorough with everything. Much appreciated and very much recommended!

This urgent care is woefully understaffed. There was only one person working the entire time I was…read morethere. She tried mightily to handle customer service, testing, sanitation, coordination with off-site staff, and more--and I do commend her for her efforts. But this is no way to run a health clinic. I was really taken aback by the fact that, once I accepted a telehealth appointment with a nurse practitioner, I was expected to discuss all of my symptoms and treatment options using the receptionist's phone--in full earshot of everyone in the waiting room (though there were only a couple people; one was a minor). I question the legality of practicing medicine in this manner, ie, who is supervising the clinic if no doctors are on site? Are nurse practitioners in Illinois licensed to provide care and prescribe without direct supervision? Furthermore, while the nurse practitioner I spoke with was as kind as can be, their medical advice wasn't helpful. For an unknown respiratory issue I described, they prescribed over-the-counter meds including a sleep aid (although they knew I already had an Rx sleep aid from my own doctor), and a common motion sickness remedy (although they knew I already had an Rx anti-nausea med from my own doctor). They also prescribed a cough suppressant that was just plain ineffective. I don't doubt their intentions, but when I was able to see my own doctor days later, he was frustrated that they didn't prescribe any antibiotics (not knowing whether my infection was viral or bacterial), and at the OTC choices I was given. Moreover, he immediately ordered a chest x-ray, which found that I had already progressed to acute pneumonia. I would return to this urgent care only if--like the day I went there--I had no other choice. And that would be silly, considering there's a reputable hospital right across the street.

Quick excellent care as always! The staff is always takes such good care! Thanks so much!read more

Don't go here if you want to leave with your debit/credit card. Receptionist didn't give me my card…read moreback then told my granddaughter she gave it to me, she didn't. She gave me my drivers license and insurance card then hurried me to the doctors office so I just dropped what she gave to me in my purse and went with her. Soon as I got home (no stops) I wanted to put the cards in my wallet guess what debit card was missing.

Best hormone replacement clinic in the area! Dr. Ambrose is very thorough, cares about each of his…read morepatients, and is always willing to answer any questions. Communication with the clinic is always easy and convenient! Highly recommend!!

Dr Ambrose is a rare example of a thorough and thoughtful family doctor, taking the extra time to…read moreknow me as a new patient meant a lot to me. His staff was super friendly and helpful. I like that I can have a chiropractic adjustment while seeing my regular doc. Highly recommend this office. It looks like they are making a practice of pain management, testosterone and hormone replacement therapy, and fitness related medicine

appreciate that the staff here actually listened to me--this was a noticeable improvement compared…read moreto other local hospitals I've visited for the same issue, and I want to give credit for that. However, there were serious issues with medication management and coordination of care. I spent roughly two and a half days in the hospital, including nearly two full days in the ER waiting for a room, and only about six hours in an actual room before being discharged. During that entire time, I was not given my regular osteoarthritis medication or my blood pressure medication, despite repeatedly requesting both and reporting ongoing pain. There were also clear communication gaps between departments. I often had to repeat information myself instead of it being shared between staff. I was being evaluated in coordination with St. Louis Heart and Vascular, including discussion of a loop recorder, but I was discharged before that plan was clearly communicated or finalized. I now have to restart that process as an outpatient. In addition, blood work was drawn and sent out for further testing, but I was discharged shortly afterward without any explanation of results or next steps. While staff were attentive in conversation, follow-through and coordination did not match that level of care. I hope this feedback helps improve communication between departments and ensures that essential medications and care plans are not missed in the future.

Never again, nope nope nope. This has got to be the most…read moreinsane and dysfunctional medical group I've ever had the misfortune to visit. Policies are insane and it really feels as if their biggest concern is not the patient but rather what's in their wallet. Shame, I like the Dr I was seeing. If he ever leaves gateway regional medical center I will definitely consider seeing him again. But Gateway, no. Never again.