I bought a CPAP machine from them in January because they're the company my insurance uses. They…read morewere very good when I picked up the machine in person. At the time, I was told I would automatically be notified when I was eligible for supplies, but never heard back. I've repeatedly called and emailed them with no response. When they did finally call back I was busy, but called back right away. I've currently been on hold for 40 minutes. I've now heard about 200 messages about their online portal, which I tried. It's equally useless. The online chat is clearly an AI that doesn't even respond to questions.I assume their business model is like HP, where they intentionally keep you on hold until you get so frustrated you give up. DO NOT USE THIS COMPANY UNLESS YOU HAVE ABSOLUTELY NO CHOICE. I'D GIVE THEM NEGATIVE STARS IF THAT WAS AN OPTION

Medical West is a joke!!! I do NOT recommend unless you like incorrect billing long wait times on…read morephone. Worst experience ever! Beware this company is a nightmare to deal with. I would avoid at all costs!

I went for hormone therapy consult for my transition and I've never been to a healthcare provider…read moreas kind, considerate, understanding, thorough, and patient with me as this clinic, including the front desk staff.

Everyone was very kind and efficient. I had great conversations and they provided me with quality…read morecare

While the staff at the infusion center is absolutely amazing, the walk to the office is inexcusable…read morefor us who are already compromised. There is literally a door directly across from the infusion center door that goes to the outside. It is locked with a sign outside directing us to a different door that causes us to walk all the way to the end of the hallway. The nurses said it use to be open. I want to know why we can't use it. It would help with the pain from walking the length of the hall. My suggestion is to open it. MJean

Great care, close to home. Even the food is awesome! No complaints at all. Highly recommendread more

I have been going here for several years for my basic medical needs. My primary care physician is…read morepart of this group. I also get blood draws here. I've gotten excellent recommendations for specialists I've needed throughout the years. Everyone, from front office staff to doctors and nurses, is kind, caring, and professional. I also get prompt responses to questions I ask on MyChart. I would recommend BJC Medical Group to friends and family.

Four hours later and I'm still asking what next steps for an ER patient. Dr advised he would…read morerecommend admitting. Now an hour later and condescending nurse advised not my patient and it sometimes takes days to get a bed. Nice bedside manner? Patient advocate? I think not. An army of at least 8-10 nurses and health care providers sitting on their very large butts. This for a HIGH risk patient.

I took my son here because he had a wart on his foot. We went 2 times and the "treatment" literally…read moredid nothing. Fast forward and we get a bill for hundreds of dollars because they billed the appointments as though he received a surgical procedure which he did not. The Dr. was in the room with us for maybe 7 minutes and slathered a cream on my son's foot and put a bandage on it and that was it. They also said I only paid half of what I actually paid at the time of the appointment. I contacted insurance and they suggested I file an appeal with the drs office and the insurance company. When I called the drs office the billing department said they could not do anything since insurance paid the claim but when I told them about the appeal o was filing with insurance she then said she could submit it to be reviewed by the billing manager. If you go here, pay attention to the billing department or you may end up overpaying. Oddly enough I got a phone call shortly after I posted this preview and I figured I'd come back to share that a phone number from "china mainland" called me and it was someone calling from the billing department at advanced bone and joint... totally bizarre.

As a new patient calling at 8:34a & again at 9:2a to set up an appt w/Colleen Glisdon, MD, l never…read morereceived a courteous call back. Then, l did research & have decided not to even go further. I wanted my wrist to be looked at due to a fall & l always research doctors before setting up an appt & thought Dr Glisson could help me. I come from a successful business background & refuse to go to a doctor's office that can't even return calls.

Three years ago, I had a stroke at home and no one was with me with Thanksgiving morning. My…read morehusband had run to pick up One granddaughter. We were all planning to go to my daughters for dinner and I was baking the turkey and dressing. I got out of the shower and I had a stroke and I lost consciousness and he came in about 15 minutes later and yelled at my granddaughter call 911 your Nana had a stroke within 45 minutes of them, arriving at my house, which was five minutes from when he called. They had me on the operating table and had the blood clot removed for my brain. I was fortunate enough to get 99% of all functions back and at the same time they did it CT scan and it went down a little too low, but they discovered I had lung cancer. I was also treated at David Pratt cancer center by the best oncologist I've ever seen Doctor Robert Frazer and now three years later I am in remission that they won't say cancer free for a lot of years, but they used a new procedure on me called CyberKnife. It's just another form of very strong radiation but no chemo no surgery just the CyberKnife treatments there's 6 1/2 times the strength of one radiation treatment, but you only do it five times and stay gone thank the Lord as far as I know.

Been coming here for years for my primary. Matt Meyer is so personal n genuine. Clean set up!read more