While the staff at the infusion center is absolutely amazing, the walk to the office is inexcusable…read morefor us who are already compromised. There is literally a door directly across from the infusion center door that goes to the outside. It is locked with a sign outside directing us to a different door that causes us to walk all the way to the end of the hallway. The nurses said it use to be open. I want to know why we can't use it. It would help with the pain from walking the length of the hall. My suggestion is to open it. MJean

Great care, close to home. Even the food is awesome! No complaints at all. Highly recommendread more

In radiology this morning. The people could not have been nicer or more professional. Thank you…read moreladies

Please NEVER come to this hospital. They missed my uncles broken leg somehow?? They sent him home…read moreand rushed him out of the place when it's completely obvious he needs help. I think they are low on staff/ open rooms so they rush people out as soon as possible. Please never come to his hospital you will be waiting for hours and you might leave worse off than before. They need to get their stuff together.

I come here to donate breast milk. The staff is super friendly highly recommend you just come in…read more Tell them what you're there for and there's always someone to jump in in Sister right away. I never have to wait even donating milk at the process of super easy.

I've been donating with impact life for 5 years now and usually I have a great experience but this…read moretime wasn't great compared to others. I came in for my appointment and was taken back immediately but the phlebotomist wasn't very friendly. I wasn't informed about when she was going to stick me and wasn't given the sheet where I was told my vital signs and the number to contact should anything go wrong. When I donate I sometimes get light headed and I did this time. She was prompt at helping me feel better but once I was done I wasn't told about what I need to do afterwards, and like I said before the number to call if anything were to go wrong. I have donated a lot now so I know those things but every time I have donated in the past the phlebotomist has told me what to do after the fact. Everyone has bad days and my overall experience with impact life is good so this was nothing that would detour me from coming back here, but I think in the future I will go to the mobile drives over the donor center. if I do go back to the donor center I'll make sure to update my review!

I had my bunion surgery here, and everyone was so nice, professional, and took their time with me…read moreand any questions I had. I was a little nervous before surgery so it was really comforting having so many people there who were very competent and friendly helping me. Definitely would recommend.

I give them a one star because of billing. The surgical staff, nurses and doctors could not be…read morebetter. However, they over collected and now will not issue me a refund that my insurance company says I am owed. I have been trying to get my money back for 5 months, and spoken with Debbie multiple times. She says she will help and will call me back, but never does and then acts surprised when I call again. Today I was told by someone else that I shouldn't be so upset about this. Really? It is $700, that they are holding and earning interest on for the last 5 months. Yes I am upset about this. If you use this place DO NOT pay upfront, make them bill you, then they can't steal your money this way.

I bought a CPAP machine from them in January because they're the company my insurance uses. They…read morewere very good when I picked up the machine in person. At the time, I was told I would automatically be notified when I was eligible for supplies, but never heard back. I've repeatedly called and emailed them with no response. When they did finally call back I was busy, but called back right away. I've currently been on hold for 40 minutes. I've now heard about 200 messages about their online portal, which I tried. It's equally useless. The online chat is clearly an AI that doesn't even respond to questions.I assume their business model is like HP, where they intentionally keep you on hold until you get so frustrated you give up. DO NOT USE THIS COMPANY UNLESS YOU HAVE ABSOLUTELY NO CHOICE. I'D GIVE THEM NEGATIVE STARS IF THAT WAS AN OPTION

Medical West is a joke!!! I do NOT recommend unless you like incorrect billing long wait times on…read morephone. Worst experience ever! Beware this company is a nightmare to deal with. I would avoid at all costs!

I have been going here for several years for my basic medical needs. My primary care physician is…read morepart of this group. I also get blood draws here. I've gotten excellent recommendations for specialists I've needed throughout the years. Everyone, from front office staff to doctors and nurses, is kind, caring, and professional. I also get prompt responses to questions I ask on MyChart. I would recommend BJC Medical Group to friends and family.

Four hours later and I'm still asking what next steps for an ER patient. Dr advised he would…read morerecommend admitting. Now an hour later and condescending nurse advised not my patient and it sometimes takes days to get a bed. Nice bedside manner? Patient advocate? I think not. An army of at least 8-10 nurses and health care providers sitting on their very large butts. This for a HIGH risk patient.

I came into urgent care and apparently you now have to have an appointment to be seen at an urgent…read morecare. I told the front desk staff that I could not sit or stand for very long as I was just in emergency for ruptured blood vessel, and I am still losing blood, I am on pelvic rest. I go to register and I'm told I have to wear I mask. I advise I do not have my inhaler. I have asthma and trouble breathing I'm okay without a mask. A nurse behind me - who wouldn't even come to the front so I could see her- said that's fine but we treat very sick people here. I advised this is fine, sick people don't bother me. Then when registering I was told I owe a copay - with my plan I've exceeded my deductible I haven't paid a co pay at any doctors office since February nor have I been asked to. It was if they were trying to deter me from being seen at all. I asked for the manager and expressed my concerns. Then they finished registering me with no problem. I've been sitting for 30 minutes and will have to leave soon due to pelvic issue.

the cost is outrageous. billing us hundreds of dollars for an ear infection. 5 minutes in and out,…read moreafter over an hour waiting. Who's heard of a bed fee at an urgent care? this is insane. You avoid the ER and go to urgent care precisely to avoid this stuff.