I came to Advanced Bone and Joint because the doctor that I used when I had my ACL reconstructed in 2018 moved to Montana. My wife had her ankle reconstructed earlier this year and she had a wonderful experience with Dr. Lombardo. My experience, however, has been an absolute joke and I will NEVER return to this practice. I came to the office on 8/2 for an elbow injury and had an MRI scheduled, by the office for 8/6. I reached out today, 8/16, to get my results and the individual I spoke with this morning was COMPLETELY unhelpful and, frankly, unprofessional.
First, I was condescendingly told that I was supposed to have set up an appointment to come in discuss my results and that "you should have already done that." I was never told to do that. Furthermore, when my wife had her MRI done this year, Dr. Lombardo called her and talked to her over the phone. She didn't have to set up an appointment to be told what was wrong with her ankle. Furthermore, how in the heck am I supposed to know when to make a follow up appointment when I don't know when my results will be read by my doctor? Going further, you all set my MRI appointment at the scheduling desk, seems to me if there was a required follow up... it would/should have been scheduled then.
Second, I was lectured by this individual that I was required to "get the disk" with my results and bring them in. Here's the deal, no one told me that and the place that did my MRI - the place you all scheduled me at - never told me or gave me anything. Apparently that is my fault now. Regardless, again, my wife never had to "bring in the disk" to be told by her doctor what her results were.
When I tore my ACL in 2018, I never had an experience like this. I had my MRI and within 48 hours I was called by my doctor and told my results. I didn't have to "collect the disk" from the imaging center nor did I have to call after the fact to make an appointment to find out what my results. You'd think, if you send a patient to get a test, you wouldn't say... "hey buddy, if you want to know what is wrong with you, you'll need to make another appointment for me to tell you." I've never had that happen. I've had physicals and other tests... never did I have to set up a second appointment to "get my results."
The individual I spoke with was awful. To the point I simply hung up. There are plenty of other options out there and thankfully, having moved a lot in my life, I know how to get my records transferred. I'll be taking my case elsewhere and will never come back to this place again. Dr. Lombardo did my wife's surgery in March of this year. And while he has been great, this experience for me has been absolutely terrible. I've never been given the run around and certainly not talked down to like I was a child. I feel like I am nothing more than a number.
To anyone out there looking for an orthopedic. I have had two knee surgeries in the last 5 years. Dr. Blackman was the best, but he moved. He did my ACL. That said, his office was great and that is where I will be going "with my disk" as I was told to get. I will see what they say and seek care from them. Dr. Andrew Gelvin was excellent for my first knee surgery, but had a long wait when I did my ACL, so I went to Blackman. If I can't be seen at St. Lukes in Chesterfield, I will be heading to Gelvin's office with SSM.
I cannot recommend Advanced Bone and Joint. Go elsewhere. read more