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Total Access Urgent Care - First Capitol

3.3 (10 reviews)
Closed 8:00 am - 8:00 pm

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The Westchester House

The Westchester House

1.9(14 reviews)
8.2 mi

Can someone please tell me how a patient has not been given a shower in 10 days? How physical…read moretherapy consist of 10 min walks in hall with his walker, or sitting up and down in a chair. How a occupational therapist tells patient on Wednesday " I will be right back for your therapy" we are now at the following Monday and she has not been back as of yet...are you serious? Also why is the front door being manned by a 90 year old woman in a wheelchair and no one at a front desk? I would imagine that is a HUGE security breach...My son called to state his complaints and got nowhere with the social worker. No workers seen this past Sunday...he walked halls and saw no one....Also why when a patient has to be transferred to a hospital 10 min away, it took almost 2 hours....Can someone please clean up the urine that is all over the bathroom floor...this is NEGLECT to the max, and I will be working on getting the patient out of there ASAP!!!!!!! Calls made over and over and no one answers phones....Just so UNACCEPTABLE!!!!!!

This facility is extremely understaffed. Communication is beyond bad. Night staff couldn't even…read moreexplain visiting hours or facility rules to me. Good luck getting anyone to answer the phone in the evening. My mother was transported there for PT following a severe infection that left her unable to walk. Within 48 hours she was transported to an area hospital covered in bruises from her fall out of bed -- she was classified as a fall risk. The worst part was I heard the news from the ER Nurse at the hospital --- no phone call at all from the facility. The night and weekend staff is lacking on so many levels, there is not enough room to even go into the details. When I finally got to speak to a supervisor - there are none onsite at night or on weekends, she said they had no contact info. Really? They called me from the facility she arrived, and wrote down mine and my brothers info when I arrived, not to mention all of the records they would have received from the hospital. Understaffed and incompetent are two words that come immediately to mind. Thankfully she didn't suffer any brain damage or broken bones from this fall. The extent of these injuries could have only occurred if that bed was left up as high as it could go, and side rails not put up. I don't want to even think about how long a confused 87 year old woman laid on the floor before being found. She was so scared when I go to the hospital. Don't miss the photos. A picture is worth a thousand words.

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The Westchester House
The Westchester House
The Westchester House

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Mercy-GoHealth Urgent Care

Mercy-GoHealth Urgent Care

2.5(15 reviews)
1.6 miSt Charles

I had a very positive experience and recieved excellent care. Nurse Practitioner Russell was…read morepatient while I explained my symptoms and was very thorough in his examination and assessment. He was kind and compassionate the entire time. I wasn't rushed at all and the young lady at the desk offered to scan my insurance card since I was feeling so awful. I would highly recommend this location especially if you are a Mercy patient as they use Epic and can see your health history.

I had a very disappointing experience at Mercy GoHealth Urgent Care (St. Charles - Zumbehl Road). I…read morewas seen on Tuesday after experiencing several days of worsening symptoms, including significant ear pressure and pain. Despite explaining the progression and severity of my symptoms, the initial plan was to avoid prescribing medication. I had to advocate for myself to receive a Medrol Dose Pack due to the level of discomfort I was experiencing and was advised to take Sudafed and ibuprofen. By Friday, my condition had worsened. I contacted the clinic to report that I was not improving and was instead feeling worse. I was advised to add a cough suppressant and finish the steroid pack, with instructions to call back if needed. I was not offered an in-person reassessment despite reporting symptom progression. That evening, my fever spiked. The following morning, I sought care at a different urgent care facility, where I was evaluated and diagnosed with acute bronchitis (pneumonia was ruled out with xray). I left feeling that my concerns were not taken seriously and that my worsening condition did not prompt appropriate follow-up or reassessment. Patients rely on urgent care centers for timely evaluation and intervention, especially when symptoms escalate. Unfortunately, this experience did not meet that expectation. I will never return.

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Mercy-GoHealth Urgent Care - Mercy-GoHealth Urgent Care St. Charles, MO Location Entrance

Mercy-GoHealth Urgent Care St. Charles, MO Location Entrance

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Mercy-GoHealth Urgent Care - Waiting room

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Total Access Urgent Care - First Capitol - urgent_care - Updated May 2026

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