1. Total Access Urgent Care - First Capitol

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Saint Charles, MO

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Total Access Urgent Care - First Capitol

3.5 (11 reviews)
Open • 8:00 am - 8:00 pm

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6 months ago

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8 years ago

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6 years ago

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Mercy-GoHealth Urgent Care

Mercy-GoHealth Urgent Care

2.5(15 reviews)
1.6 mi•St Charles

I had a very positive experience and recieved excellent care. Nurse Practitioner Russell was…read morepatient while I explained my symptoms and was very thorough in his examination and assessment. He was kind and compassionate the entire time. I wasn't rushed at all and the young lady at the desk offered to scan my insurance card since I was feeling so awful. I would highly recommend this location especially if you are a Mercy patient as they use Epic and can see your health history.

I had a very disappointing experience at Mercy GoHealth Urgent Care (St. Charles - Zumbehl Road). I…read morewas seen on Tuesday after experiencing several days of worsening symptoms, including significant ear pressure and pain. Despite explaining the progression and severity of my symptoms, the initial plan was to avoid prescribing medication. I had to advocate for myself to receive a Medrol Dose Pack due to the level of discomfort I was experiencing and was advised to take Sudafed and ibuprofen. By Friday, my condition had worsened. I contacted the clinic to report that I was not improving and was instead feeling worse. I was advised to add a cough suppressant and finish the steroid pack, with instructions to call back if needed. I was not offered an in-person reassessment despite reporting symptom progression. That evening, my fever spiked. The following morning, I sought care at a different urgent care facility, where I was evaluated and diagnosed with acute bronchitis (pneumonia was ruled out with xray). I left feeling that my concerns were not taken seriously and that my worsening condition did not prompt appropriate follow-up or reassessment. Patients rely on urgent care centers for timely evaluation and intervention, especially when symptoms escalate. Unfortunately, this experience did not meet that expectation. I will never return.

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Total Access Urgent Care - First Capitol - urgent_care - Updated October 2026

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