I had a very positive experience and recieved excellent care. Nurse Practitioner Russell was…read morepatient while I explained my symptoms and was very thorough in his examination and assessment. He was kind and compassionate the entire time. I wasn't rushed at all and the young lady at the desk offered to scan my insurance card since I was feeling so awful. I would highly recommend this location especially if you are a Mercy patient as they use Epic and can see your health history.

I had a very disappointing experience at Mercy GoHealth Urgent Care (St. Charles - Zumbehl Road). I…read morewas seen on Tuesday after experiencing several days of worsening symptoms, including significant ear pressure and pain. Despite explaining the progression and severity of my symptoms, the initial plan was to avoid prescribing medication. I had to advocate for myself to receive a Medrol Dose Pack due to the level of discomfort I was experiencing and was advised to take Sudafed and ibuprofen. By Friday, my condition had worsened. I contacted the clinic to report that I was not improving and was instead feeling worse. I was advised to add a cough suppressant and finish the steroid pack, with instructions to call back if needed. I was not offered an in-person reassessment despite reporting symptom progression. That evening, my fever spiked. The following morning, I sought care at a different urgent care facility, where I was evaluated and diagnosed with acute bronchitis (pneumonia was ruled out with xray). I left feeling that my concerns were not taken seriously and that my worsening condition did not prompt appropriate follow-up or reassessment. Patients rely on urgent care centers for timely evaluation and intervention, especially when symptoms escalate. Unfortunately, this experience did not meet that expectation. I will never return.

Most urgent care places leave a lot to be desired. We use them when things are urgent - hence the…read morename - when we can't get to our regular doctor. My experiences with urgent care facilities has been fair at best. Until now. I went to Total Access on Mexico road on a Monday morning. I was able to make an appt online beforehand. The site claimed this would eliminate having to wait. It was true. I walked in ten minutes before my appt time, and was greeted friendly and professionally. Within one minute of filling out my admittance form, they called me in. My vitals were taken immediately, and I waited no more than 2-3 minutes before the doctor came in. She examined me, and also talked to me about what was going on, my health history, etc. She diagnosed me correctly and ordered a shot and two prescriptions. The shot was given to me within a couple of minutes and then they came in with my prescriptions! Filled on site. No need to call in to a pharmacy and make another trip. I was out in less than 20 minutes, took my meds and was feeling better in just a couple of hours. If that wasn't enough, three days later I received a call from them just checking in to make sure I was feeling better and the mess worked! Total Access was total professional and everyone there was lovely to deal with. I cannot recommend this place high enough - even if you have to drive an extra few miles or so, this place is the best!

Probably the most efficient urgent care visit I have ever had. Called to make sure they were an…read moreauthorized VA urgent care facility. Lady that answered (believe her name was Emily) then asked what my symptoms were and helped me get an appt within 2 hrs of my call. I filled out the paperwork that was sent to me via text. Walked in for appt was taken back w/in 5 min of scheduled time. Seen by nurse practitioner and doc came in before I left as well to see if I had questions and understood diagnosis. I was in and out in a hour. Everyone was very pleasant and helpful.

Well the urgent care is bad too, this time I was at the imaging center and they're horrible too…read more I had an appointment since the end of December, I show up today, the front desk gets me all signed in and set up then comes over to me after I've waited about 15 mins and tells me 'I sorry, I didn't know, we don't have any CT techs here today'. This place is such a joke. Then they say this gal will get you rescheduled, so I sit down with her, after about 5-7 mins of her just staring at her computer, I ask her what's up. She says, 'Well,, as you can probably tell we have a CT tech problem and I can't find any on the schedule anytime in the near future.' She says ' You're probably better off just going to the hospital and have them do one'. Well I won't be looking for anything from them anytime soon.

My husband had a swollen lip and chin, so we visited the urgent care and saw, NP-Monica. She was…read moregreat! Explained everything in detail, and even took pics to place in my husband's chart. We were both happy with our experience! We WILL definitely visit again. Thx, Monica!

The staff was very nice and prompt. Dr. Taylor Sudduth was a good listener and handled the problem…read morewith great care. Thanks to all who participated. Mike Kaupas

My young teen daughter got a stomach bug that lingered for days and started getting dehydrated…read moresince she couldn't even hold down fluids. So we signed in online and were able to get an appointment right away which was wonderful and sure beat waiting in an ER for hours. The nurse and doctor were AMAZING with her and eased her anxiety about getting an IV. I get like she was in good hands, and She felt better by the time we left. Very glad to have this urgent care nearby that could offer fluids. I def Recommend them for non emergencythings like this.

I went to our urgent care in Saint Charles in November for a Covid test they were very efficient in…read morethe manner that they provided the test and the service that they provided I would give them many more stars than this the reason they have one star is because after my visit in November I got a bill in July that said the balance was unpaid I contacted my insurance company to discover that they had never submitted it for insurance payment in follow-up insurance company said it was paid then three months later in October I received a letter from a collection company saying that it was unpaid so obviously they are not paying attention to their billing practices.

Went in the week of Christmas because I had strep. I was in and out pretty quick, the visit was…read morefine. It's the billing that is the issue! We have a BeneFLEX card (medical Mastercard issued from my husbands employer). There wasn't anything left on the card because it was the end of the year so I asked if I could be billed and pay it in January. The lady told me sure no problem. She said she had to have a card on file in case I didn't end up paying the copay, so I gave her a debit card. She told me I'd be sent a bill and assured me as long as I paid that bill, my card would not be charged. So here we are... 1/16 and my debit card was charged for the visit. There wasn't enough money in that account to cover it so I ended up with an overdraft fee and overdraft fee for a couple of $5 transaction. When I called they said they could send me a refund check in the mail and then they could charge my BeneFLEX card. They said there is nothing they can do about the fees, I have to go to my bank! What the what??? I explained I hadn't received a bill or anything else from them so I am still unsure why my card was charged, he said the bill wouldn't be sent out until February 3. Ummm.... still unclear why my card was charged when I hadn't even received a bill yet? The medical service wasn't bad but I'll NEVER go there again since they don't seem to care about making things right when they make a mistake. So frustrating.

I live extremely close to this newer TAUC location. I woke up with some throat pain and was able to…read moreget an 8am appointment for a throat culture. The culture turned out to be negative but the nurse practitioner prescribed Flonase for my congestion. The Flonase was not helpful but everyone was friendly and speedy and they got the job done here. I'm sure I'll be back.

Dr McCollum, Kaili, Melissa and Cole literally saved my life. I am on a business trip and had an…read moreawful migraine attack. I could not stop vomiting and truly didn't know what to do. A colleague recommended this urgent care and I walked out after treatment and fluids feeling so much better that I got to my next meeting. There was not much of a wait and they did all they could to make me feel comfortable. I would highly recommend.

Cliff notes: highly recommended, clean, friendly, fast, professional very good with traumatic…read moreinjury for young child. Generally you aren't headed here on a fun trip, our visit was no different. There are tons of urgent cares in the area. I picked this one because I drove by recently and the building looked very new, I knew where it was, it was covered by our insurance and because of the Yelp reviews and that someone said they were good for kids. I went to the light and came around back of the CVS this is really the easiest way to get in. We showed up before the doors were unlocked. We were the first people in line. In the first 10 minutes on a Saturday they had about 6 other walk ins. They seemed to handle the rush well. The office staff was prompt and professional. The nurse was very kind, patient and gentle with an upset kid who was in pain. We had to have x-rays. Our x-ray person was also top flight and did great with the situation. We saw Dr. Powers who was awesome. We saw him very quickly after all that he read the x-rays and assessed us. Ultimately just based on the age of the patient and severity transferred us to children's. He said he could/would take care of us but that they were more geared for what we needed. We went to a pediatric emergency room and even though he talked to them on the phone and sent the x-rays and paper work over it took them 4 hours and calls to several specialists to come to the same conclusion he came to cake to in 15 minutes. Ultimately he was correct we needed the resources to treat the situation in someone so young they had and it was the right choice and they did an excellent job. Based on Dr.Powers professionalism and opinions and his excellent staff, nurses and technicians. St. Luke's will be our first stop for all future urgent care! I can't thank them enough.

Thur, March 12 afternoon MD Experience. Went in for a visit…read moreafter having an accident. Dr started out the visit by saying " it's your fault for the accident, you're fine, before even checking me." Stated who's fault is it that you fell in cement" Wow, talk about Medical Gaslighting " seems like he had a chip on his should said he worked in farming equipment and had surgery so I should be strong and fine like him."Refused to do a through Exam, or X-rays, did not care about my well-being , did not take it seriously,... If you are a woman I suggest not going here if you want to receive equal care.

I was honored to be the first patient seen at the new Total Access Urgent Care in University City,…read moreMO. From the gentleman that first greeted me at the door, to the med tech, to the x-ray tech,to PA Schafer who treated me they were all highly professional. If they continue to treat all of their patients like I was treated this location will be highly successful. Thanks for a job well done.

Whitney was very kind, understanding, and felt she really cared in the short amount of time I was…read morethere. The front desk was quick and efficient. Best urgent care experience I've had

Conquer Therapy Services was absolutely amazing! We worked specifically with Lauren & she worked…read morewonders on our son, Jett. My son was born with an extensive list of medical issues (including hydrocephalus & cerebral palsy, level 3), due to prematurity, causing him to have extreme delayed motor skills. He is 2 & struggled with sitting up & could not stand. But, within 3 weeks.. he is now sitting completely independently, standing up & pulling up on furniture all on his own. Lauren was kind & patient with him & the help that she provided my son has been life changing. We are forever grateful to Lauren & Conquer Therapy.

Conquer Therapy Services is AMAZING!!! Danielle has been a part of our daughter's care team since…read morethe first year of her life and has been an absolute life saver! She really empowered our family and helped us investigate what was going on with our daughter which lead to her ultimate diagnosis. We've also seen Lauren (PT) and Jeanette (OT) and they are great too! We love absolutely everything about Conquer and we can't recommend them enough!