I was honored to be the first patient seen at the new Total Access Urgent Care in University City,…read moreMO. From the gentleman that first greeted me at the door, to the med tech, to the x-ray tech,to PA Schafer who treated me they were all highly professional. If they continue to treat all of their patients like I was treated this location will be highly successful. Thanks for a job well done.

Whitney was very kind, understanding, and felt she really cared in the short amount of time I was…read morethere. The front desk was quick and efficient. Best urgent care experience I've had

Bit of a mixed experience this weekend with horrible upfront scheduling, check-in and wait time,…read morepartially redeemed by capable care received at the end. My wife was up most of night with horrible headache from a sinus infection. Thought urgent care was best option, and the O'Fallon WellNow was most convenient. At 10:15am, I scheduled an appt online for earliest available 11:15am. Arrived 10:45am, was given a tablet to complete registration. I helped my wife fill everything out because her head hurt so much. Woman at check-in not sympathetic or empathetic. Finally shown a room at 12:10pm, doctor appeared 12:45pm (hour and half after scheduled appt). Doctor WAS empathetic, listened carefully, was capable and professional. So despite the disappointing upfront experience and amount of time involved, we were able to receive competent care in the end.

I made an appointment when I arrive they tell me almost two hour wait! And telehealth only no…read moredoctor! If I knew I would have canceled they said nurse only! I feel miserable so I guess I'll wait ! And update review.

I received excellent care here. The nurses and phlebotomists were incredibly kind and considerate…read more As someone in healthcare, I have high standards, and I would absolutely recommend WellNow to anyone needing this type of service. I also greatly appreciated the ability to schedule an appointment time. I had a minimal wait to be seen by a provider.

I made an appointment for 3:50 thinking it would help. Nope!…read more Got my 5 year old with a giant swollen lip from an earlier dentist visit and my 1 year old in tow. We don't even get triaged until 5pm and ushered into a room. Literally left alone for HOURS until 7:45! Did any nurses or staff come to check on us or reassure us? Heck no. Some slight snacks but not even a vending machine for options. Utterly ridiculous and disappointing that this place is even in business. I'd have had better treatment at an ER, at least I'd physically seen the doctor too.

Dr Rachael Myers is the best. She is very knowledgeable, professional and compassionate…read more This was the best experience we have ever had with an ENT doctor, or really any doctor. We highly recommend her services.

Previously, I gave a 5 star rating, about 2 years ago or 2024…read more Today, I called and was told to set up an appointment on their website. As I wanted to be seen to have my ears cleaned, I thought it would be easy. The website was a no go, as the staff would have seen me in a week. So I dropped in or walked in as they now allow. The walk in process ended up taking about 60 minutes. Not terrible, but not exactly as expected. As I will be traveling and not back in town for a while, I wanted to get this done. I suggest and will do in the future, schedule with ample time and will see if that is any faster. The concept is great, but not well ex

Everyone there is always so kind and fast. Really listens and cares about how youre feeling. They…read moreare always so thorough with everything. Much appreciated and very much recommended!

This urgent care is woefully understaffed. There was only one person working the entire time I was…read morethere. She tried mightily to handle customer service, testing, sanitation, coordination with off-site staff, and more--and I do commend her for her efforts. But this is no way to run a health clinic. I was really taken aback by the fact that, once I accepted a telehealth appointment with a nurse practitioner, I was expected to discuss all of my symptoms and treatment options using the receptionist's phone--in full earshot of everyone in the waiting room (though there were only a couple people; one was a minor). I question the legality of practicing medicine in this manner, ie, who is supervising the clinic if no doctors are on site? Are nurse practitioners in Illinois licensed to provide care and prescribe without direct supervision? Furthermore, while the nurse practitioner I spoke with was as kind as can be, their medical advice wasn't helpful. For an unknown respiratory issue I described, they prescribed over-the-counter meds including a sleep aid (although they knew I already had an Rx sleep aid from my own doctor), and a common motion sickness remedy (although they knew I already had an Rx anti-nausea med from my own doctor). They also prescribed a cough suppressant that was just plain ineffective. I don't doubt their intentions, but when I was able to see my own doctor days later, he was frustrated that they didn't prescribe any antibiotics (not knowing whether my infection was viral or bacterial), and at the OTC choices I was given. Moreover, he immediately ordered a chest x-ray, which found that I had already progressed to acute pneumonia. I would return to this urgent care only if--like the day I went there--I had no other choice. And that would be silly, considering there's a reputable hospital right across the street.

Avoid this place at all costs, especially if you got hurt at work. The first time I went in was…read moresuch a pleasant experience, had a nurse practitioner of some sort named Lori, there are 2, one is really nice, other one has no business being in any service industry. I had a big metal door at work slam shut on my shoulder, caused a lot of pain. Went to there not knowing they closed at 8, was 7:20. I felt bad because of the lateness but when this grinch came around the corner and started in with, "why are you here?," "we don't do worker's comp after 6", " I am going to make sure your work knows what time you got here" then the crazy part I had to see her for my injury. The bed side manner just escalated from there. Told what happened and was told the only reason my shoulder hurts is because I was slouching. Sure it was. there was a lot of other things that happened, and since this is being typed one armed, I can't go into that much detail. Then today I saw a peach of a dr. dr car, no clue if spelled right, but that is about as much care as he took with me. his entire premise is that, "well it is getting worse and not better and being slammed by a door is just a minor injury and therefore since we have no clue we will just release you." have to keep that money rolling in from the worker's comp company so who cares about what is really happening with the pateint.

Came here and the physician spoke to me for two minutes said there's nothing they can do about me…read morenot feeling well and that I'll be sick for the next few days, and to also take Tylenol. Zero care, spoke fast, and seemed incredibly dismissive. I'll be seeing if I can get a refund on my copay.

It's what I expect from a VA clinic. My other doctor faxed paperwork twice... They never got it…read more Had to hand carry it. When I did, I got to deal with somebody behind the counter who tended towards the defensive side. Oh well...

I came to this convenient care thinking that I would be seen by a physician. I don't really care…read morefor urgent cares, but I might have to rethink this next time. Very slow moving and you don't get a doctor you get a NP. I called my doctor before coming here and I had the opportunity to see the nurse practitioner at her office, but I opted to come here thinking it maybe quicker Service but my appointment time for the nurse practitioner came and went and I'm still waiting to be seen. Terrible.

I've been utilizing this medical office for YEARS. Main reason is that with the type of location…read morethey are, they charge insurance the same rate as a Dr office, but you can typically get in same day like an urgent care. That's important as last time I tried to get into my Dr office thinking I maybe had a sinus infection, they only appt they could get me was more than a week away... Some of the services are limited compared to an urgent care, but they are great for the basics: sprains, flu, sinus infections, strep, aches, etc. Currently you have to sign up for an appointment. This can be done online which is nice. This does change from time to time though, sometimes they do walk ins. I always call in advance to ask. Dr Tim Moore has been helping me here for more than 10 years. He is kind, patient and very knowledgeable. I've also been helped from a female Dr in the last couple of years - I was also pleased with her service. So why the 4 instead of 5? Simple things... last time I called they told me you had to schedule an appt and could only schedule same day. NO mention at all that I could do it online and when you do you don't have to wait until the next day. Be proactive, if someone is already sick they aren't trying to guess and figure things out or wait and wait. Also the front desk can be confusing. One side is for an actual Dr office, the other side is for Convenient Care. This is not clearly labeled.

Always quick and easy when I need to get in. The people have been friendly and booking time online…read moreis simple

I arrived and was greeted by a lady behind a desk, whose badge indicated she was a physician…read more Everything about her demeanor was negative. She was dismissive and showed no concern to help or point me in the right direction. I told her I would just go to Total Access urgent care and she said OK. I expected way better care and customer service from Mercy.