I don't get all the low reviews for this location. This is my first time going to any Quest so maybe I just hit them on a good day. Kiosk was very handy and it worked well. There was plenty of seating. The place was clean and quiet. My phlebotomist Bryah was fantastic. She was friendly, efficient, and a terrific stick. I was in and out of there in 10 minutes. I would go back without hesitation. I wish we could all get past this trend of looking for problems where they don't exist. read more

Quest Diagnostics - First time at a Quest. So far not bad. Kiosks are good. No one can beat BayCare (FL) tho. 020226 - Laboratory Testing Near Me - Saint Peters, Missouri

Horrible customer service. Poor air quality and this smell is the building is HORRIBLE!

Get a appointment online before going here. I realize I am in a bad mood because I was on a 24 hour fast. I kiosk checked-in and was on standby for over an hour. Many people were turned away because the "doctor didn't send paperwork". As 5 pm approached, I realized I was not going to get my test done. If your doctor insist on using Quest... I would suggest getting an appointment on-line. There is no restroom in the waiting room... FYI read more

Terrible customer service. Maybe start with customer service training. Very little engagement and the person was humming and singing. I did not feel comfortable. I left and will reschedule at different location. read more

Absolute worst! Workers clearly hate being there and couldn't care less about the paying customers. Dirty rundown space, claim they can't find orders, interrupt when you're asking a question or saying anything, didn't ask to verify name on samples. Careless handling of everything. Location and hours somewhat convenient but never again will I use this location and may not use Quest anywhere. It's also literally impossible to make a complaint. No phone number or legitimate customer service contact intentionally read more

Got my blood drawn here the other day by Erin, she was amazing! Didn't hurt and she was so quick I barely had time to finish my sentence. I don't like seeing my blood get drawn because it makes me feel sick so I always try to look around the room and anxiously wait for it to be over, but when Erin did it, she asked me a question, I answered it and before I could finish my answer she was done. I didn't have to anxiously look around the room or anything! The location was also very clean, I didn't have an appointment but I was able to get in and out. I will definitely be going back to this location! read more

The care I got from the lady with glasses she was black was by far amazing. The small talk we had really helped me give blood. I got quick in and out here with a scheduled appointment for a Saturday non the less. Highly recommend read more

Quest Diagnostics - Outside view - Laboratory Testing Near Me - Saint Peters, Missouri

Terrible. Inefficient, lost orders, left in the waiting room for 30 minutes and was rudely told to "just wait" until we finally got someone helpful who tracked down THEIR error. Rude employees. I'll drive 100 miles to never use Quest again. read more

Our appt got lost in their system. An 11:10 appt they claimed was for 4PM though I have their text on my phone confirming the 11:10 appt we set. We waited over an hour. No one would work with us to move up a new appt they required us to rebook on the system in the full waiting room. After asking 3 staff, no one would help. Waiting room was packed, staff was laughing it up and goofing off in back which was heard while the room was getting more and more frustrated. read more

Everything was easy about my experience - from scheduling my appointment online, to getting my blood drawn, to paying my portion. They're running a highly efficient, courteous and needed service. DeShone was my lab techs and she was so kind and professional, telling me everything she was about to do before she did it. I highly recommend this location. read more

Had an appointment at 10 and had to wait about 20 minutes since they were crowded but once I was called back for my bloodwork it was very quick and took less than 5 minutes! Nice and helpful staff and everything went well! read more

What a disaster. I scheduled an appointment for 12:10, and I waited 55 minutes before I was called to go into the back for my blood test. I would avoid this location at all cost. read more

This place is a joke. After closing most of the offices near my house I have to go out to Saint peters. I made an appointment three days ago for 10am but when I checked in 5 minutes before my appointment there were 50 people ahead of me. After waiting almost a half hour someone came out and announced they are running an hour behind. It looks like they are placing five people on each time slot. read more

I went to Quest Diagnostics on Mexico Road this morning. I had a wonderful experience! I did not have an appointment and only had a short wait. The main reason for my review is to talk about Jaz. She was the lab technician that took my blood today and WOW! She was so professional and so very friendly! I would like to say that Quest is very lucky to have her as an employee and I hope they realize that. Thank you Jaz for making my experience so wonderful!! Sincerely, Robin read more

They don't take walk ins anymore. They say they do and add your name to the list, but I sat there for an hour and a half on the walk in list with no movement. read more

I never post Yelp reviews, but I felt I had to in this case because my experience was in such stark contrast to those of many other reviewers'. I made an appointment online, which was easy. Then I had to reschedule, which was also easy. I understand how it may bother some people that you can't check in with an actual person, but I found the check-in kiosk user-friendly. I was called at my appointment time, on the dot. My phlebotomist Charis was quick and efficient. I couldn't even feel the needle. I was in and out in less than 5 minutes, no waiting for anything, The whole facility looked clean and new and there was plenty of room in the waiting room. This was literally the simplest, quickest medical appointment I have ever had and I would recommend St. Peters Quest to anyone. read more

This place is something else......my doc sent me here to have some tests done and the first 2 times I was there they told me I came to late in the day and next time I should make an appointment so I called the next day to make an appointment and I got all the way the the end of the automated phone scheduling and there were "technical difficulties" and to call back later and hung up on me. Unreal so how do you actually get work done through this place yikes!!!!! read more

Terrible experience. Left before I even had my blood drawn. Go to Labcorp - 1000x better. Friendlier, more efficient and convenient.

i'm 56 so I've had plenty of bloodwork in my lifetime. I will return here for sure! This was exceptionally friendly, gentle and sweet. Cherry was the best bloodtaker I've ever had. Thank you Cherry! read more

Easy, Quick efficient. I wish my phlebotomist listened to me when I requested to draw from my hand because going in and out to find the vein always makes me woozy. but she was able to eventually find my super deep vein and it went smoothly read more

I went to quest diagnostics for a drug test required by school. It says nothing about still requiring masks besides on the door. Thankfully I had one in my car. The wait was horrible, the board said 10 minutes which was more like 30. When you sign in you have the option to wait in your car which I selected. They sent me a text and I spent a good 10 minutes after the text waiting. The employee doing the test was very rude like I was bothering her. She then questioned me after I had done the test bc apparently it was "too clear". I don't think they are supposed to question you but I'm not too sure. Overall this location is horrible. read more

I was treated very poorly by the lady who took my blood. She acted like it was a bother and she bent my insurance card in half while handing it back, I don't know if that was on purpose but the way I being treated I assumed so. I've been to the Mexico Rd location many times. I've noticed each time I go it gets a little worse than the last time, I don't know if it's poor management or what. I have diabetes so I have to go frequently, but I think I'll steer clear of Quest in St. Peters. I think the lady saw my Marine Corp t-shirt and tattoo's and it offended her, why I have no inkling. Richard read more

I wish you could give no stars. My husband came home angry and frustrated. He had a specimen that needed to be taken to quest within an hour. He got there and signed on but never saw his name come up. Asked for help 3 times and was spoken to like an idiot by one of the technicians. He asked her for help several times and she just kept telling him to "read the screen"! So freaking rude. Then after mocking him to her co-workers behind the glass ( he heard it all), she came back and raised her voice with him. When he finally raised his voice, she said not to speak to her that way. Who is hiring these awful people? Now the specimen collected is useless and he has to go back to the doctor and start over. That woman should have been fired immediately when the supervisor heard how she was speaking to patients. Please girl, get a job where you don't have to speak to people. We will be going elsewhere from now on. read more

I went to sign in, went to the kiosks bc there were no humans in sight. I filled it out, said I would wait in my car. I waited the 25 min it said then waited an additional 25, I walk in to see what's going on. As i did this i got a text saying it was time for my appointment. The door is closing in the waiting room. I stand and wait, 10 min goes by, I ring the door bell, another 10 min goes by and they come out calling a different name. I said what about me? I got a text, they said yeah we called your name. I said yeah I was in my car waiting and they said to sign back in.... I said I've already been waiting an hour. How long will that take? They said they didn't know probably another 30 MINUTES. Not an I'm sorry, oh let me get you in real quick nothing. Now I am racing to get my daughter to her first gymnastics lessons. I'm furious that they didn't even apologize. And their text system is clearly flawed. Customer service sucked. Wait time sucked, the sign in program sucked. read more

I have been here numerous times and am always 100% happy with the service and expertise of the employees. Today was different. I took my 80 yr old mother to have blood drawn. My mom has had issues with blood draws in the past so she was nervous. The technician we had didn't seem knowledgeable. She asked me how many tests the doctor ordered, I asked if she had the order from the doctor because it should list that info. She seemed confused by the Dr's order and had difficulty entering the info from the paperwork and had to leave the room 4 times to ask for help. Finally, I left the room to ask the technician in the next room if this employee was ok or if we should have someone else take care of my mom, she told me the employee was new but was experienced. I returned and she completed the blood draw without issue, thankfully. She did, however, make a derogatory comment about me to my mother while I was out of the room and another snide comment before we left! Newsflash: if you're putting a needle in my elderly mother's arm and don't seem to know what you're doing, anyone in their right mind should be concerned and question you! Wow. read more

All the ladies here were amazing. Tracy is probably the sweetest lab tech I've ever encountered. Highly recommended!

I went to Quest to pick up a 24hr urine collection kit. I was not given the cup to attach to the toilet. What a flipping joke Thankfully I know how to improvise! I just returned the kit. I mentioned the missing cup Oh well. The gentleman who took care of me (Jonathan) was wearing his facemask down below his NOSE the entire time What a joke in a medical facility. Also I cannot stand the smell of Mr. Goodcents in the Quest lobby. It is nauseating read more

I was a walk in at Quest Diagnostics because I needed some blood work. They were able to get me in very quickly and it all only took about 25 minutes. The lady I met did not mention her name but was friendly. They were under renovation and it looked a tad sketch, but luckily I survived and all went well! read more

Very rude and unhelpful. Impossible to talk to someone. It is very inconvenient to not have someone to talk to upon check-in. Staff is very unfriendly. They do not treat you like a customer. They treat you like an inconvenience. Find another company to provide service if you can! read more

Terrible system. They have monopolized the blood test market and are terrible at keeping your appointment time. I understand that they are understaffed but the website needs a way to minimize the appointments allowed in those instances. There is no point having an appointment when there is a 70 minute wait time. I then tried rescheduling my appointment to a morning time 4 days later. I am sitting in the waiting room now with a still 16 minute+ wait time and it wouldn't allow me to use the rescheduled appointment. I am now being served as a walk in. I have had these problems with both the Quest on Bluestone and on Mexico Rd in Missouri. That leads me to believe it is not just the location that has an amplitude of issues but the company as a whole. The website and appointment system are terrible. They should at least take on the system that urgent cares are starting to use where you can check in online and they will let you know when to come up to be served in a reasonable time. I wish I could never go back to Quest but unfortunately that is my only option. read more

I went to Quest in October 2017 and everyone was very nice and polite. The gal that took my blood had the golden touch, because I didn't feel it. I returned on Friday and the person that helped me was very helpful and professional. The doctor's office hadn't sent the paperwork, so I had to reschedule. So, today I returned and Jonathan could not be more accommodating. I have only experienced polite professionals that drew blood painlessly. read more

Rude as crap. Wife was getting a blood sucrose test while pregnant. She checked in and asked if she could have the drink so we didn't wait for 30 mins only to drink and wait another hour. It was right there on the counter. Lady told her to sit down and walked away. The staff is completely ignorant and rude. read more

I've always had good experiences at this location. Getting blood drawn isn't really my idea of fun. The people that work there are nice. This location also offers early morning appointments, which are convenient for me. I've never had to wait more than a minute or two pas my appointment time. read more