Charish was great and very fast and friendly! The appointment times were running behind by about…read more15mins so was there for a total of 45 mins (got there 10mins early). Went to go have a blood drawn for my routine physical.

I don't get all the low reviews for this location. This is my first time going to any Quest so…read moremaybe I just hit them on a good day. Kiosk was very handy and it worked well. There was plenty of seating. The place was clean and quiet. My phlebotomist Bryah was fantastic. She was friendly, efficient, and a terrific stick. I was in and out of there in 10 minutes. I would go back without hesitation. I wish we could all get past this trend of looking for problems where they don't exist.

I've been coming to this location since it's owned by Mercy and never had a "bad" experience…read more Today, the tech, was super nice, quick, and had no issues finding a vein on me or my daughter. Question as a company is challenging to get in touch with, however, there are ways to connect if you try hard enough.

Great quest diagnostics for quick in/out. No waiting for thousands of other people just for getting…read moreblood tests taken.

I came in today since it is such conveniently located next to my doctors office. The female working…read morestarted before they even opened at 8 AM making sure to get everyone and so is a smooth process. We didn't get her name, but she was so pleasant and very nice. I enjoyed my conversation with her, and she made the whole situation very lighthearted. I highly recommend this location. The staff was amazing and professional. The area I was very clean and organized and the wait time was very minimal.

Kay is amazing. The office is great and get you in and out. You can check in and sit in your car.read more

This is where I get my labs for my nephrologist…read more The lab check-in is done through a touchscreen in the lobby. I personally never scheduled an appointment. This time I was seen within minutes. I gave the co-pay and she took my blood. The used a thick rubber band to take my bloodwork. The wrap she used afterwards was the elastic type I appreciate (doesn't stick to my Wookiee arm hair). Then quick bathroom visit (regular labs) and I was done. The whole visit was less than 15 minutes and highly professional care.

You can schedule a time online but that doesn't mean anything. Walk-ins are also allowed which…read morebacks up the lab. Do Not Go On Saturday.

I came in at 7:15 am at that time there were two people drawing…read more The girl with maroon scrubs, Gwen, was the slowest taking someone back every thirty minutes. I called Latonya her card is on the desk told her I couldn't wait long as I had fasting I'm a diabetic and needed to eat soon. That call was 7:53am still didn't get back until 810 which shows how much they care about their patients. After that phone call, Gwen came out and essentially yelled at everyone saying how appointments are precedent over anyone else however, there were people there in the waiting room with appointments. They had been waiting well over 45 minutes past their appointment time. When Gwen called me back to the room finally she was very cold rude unfriendly and just looked extremely angry to be there. This is someone that takes a needle to you. I don't think she should be we working with people.

Most urgent care places leave a lot to be desired. We use them when things are urgent - hence the…read morename - when we can't get to our regular doctor. My experiences with urgent care facilities has been fair at best. Until now. I went to Total Access on Mexico road on a Monday morning. I was able to make an appt online beforehand. The site claimed this would eliminate having to wait. It was true. I walked in ten minutes before my appt time, and was greeted friendly and professionally. Within one minute of filling out my admittance form, they called me in. My vitals were taken immediately, and I waited no more than 2-3 minutes before the doctor came in. She examined me, and also talked to me about what was going on, my health history, etc. She diagnosed me correctly and ordered a shot and two prescriptions. The shot was given to me within a couple of minutes and then they came in with my prescriptions! Filled on site. No need to call in to a pharmacy and make another trip. I was out in less than 20 minutes, took my meds and was feeling better in just a couple of hours. If that wasn't enough, three days later I received a call from them just checking in to make sure I was feeling better and the mess worked! Total Access was total professional and everyone there was lovely to deal with. I cannot recommend this place high enough - even if you have to drive an extra few miles or so, this place is the best!

Probably the most efficient urgent care visit I have ever had. Called to make sure they were an…read moreauthorized VA urgent care facility. Lady that answered (believe her name was Emily) then asked what my symptoms were and helped me get an appt within 2 hrs of my call. I filled out the paperwork that was sent to me via text. Walked in for appt was taken back w/in 5 min of scheduled time. Seen by nurse practitioner and doc came in before I left as well to see if I had questions and understood diagnosis. I was in and out in a hour. Everyone was very pleasant and helpful.

I went to our urgent care in Saint Charles in November for a Covid test they were very efficient in…read morethe manner that they provided the test and the service that they provided I would give them many more stars than this the reason they have one star is because after my visit in November I got a bill in July that said the balance was unpaid I contacted my insurance company to discover that they had never submitted it for insurance payment in follow-up insurance company said it was paid then three months later in October I received a letter from a collection company saying that it was unpaid so obviously they are not paying attention to their billing practices.

Went in the week of Christmas because I had strep. I was in and out pretty quick, the visit was…read morefine. It's the billing that is the issue! We have a BeneFLEX card (medical Mastercard issued from my husbands employer). There wasn't anything left on the card because it was the end of the year so I asked if I could be billed and pay it in January. The lady told me sure no problem. She said she had to have a card on file in case I didn't end up paying the copay, so I gave her a debit card. She told me I'd be sent a bill and assured me as long as I paid that bill, my card would not be charged. So here we are... 1/16 and my debit card was charged for the visit. There wasn't enough money in that account to cover it so I ended up with an overdraft fee and overdraft fee for a couple of $5 transaction. When I called they said they could send me a refund check in the mail and then they could charge my BeneFLEX card. They said there is nothing they can do about the fees, I have to go to my bank! What the what??? I explained I hadn't received a bill or anything else from them so I am still unsure why my card was charged, he said the bill wouldn't be sent out until February 3. Ummm.... still unclear why my card was charged when I hadn't even received a bill yet? The medical service wasn't bad but I'll NEVER go there again since they don't seem to care about making things right when they make a mistake. So frustrating.

If the door is open don't enter, nothing posted just supposed to know. The lady was at first very…read morerude and mean because a couple of us were sitting in their lobby since the door was open at 6:50 a.m. The office opened at 7 am and she was the only person working. She stated she would call her manager regarding the door not being locked. I had test done on May 27th and no results show then no answer at this facility. Not sure if I wasted my time and blood or not but I'll spend hours on the phone trying to find out.

Waiting area with check in kiosks. I made an appointment…read moreonline and checked in from my car. I received a text message letting me know I could come in the waiting area. My wait time was about 5 minutes. The technician was gentle and pain free. They are always pleasant. The bathroom could have used some sprucing up and there were urine samples from others left in there that needed to be collected. Otherwise it was fine.

Wonderful caring team! very caring…read moreHad mri They gave me headphones during the loud sounds

Easy to schedule, easy to check in online, and they took me in right away - only 3 minutes past my…read moreappointment time. The technician I had was very thorough, took her time and was super personable. She went out of her way to make sure I was comfortable, and that I was aware of all that she was doing and we had a nice conversation during the entire ultrasound. I highly recommend. Amy was wonderful and Jalisha (sp?) at the front desk was a delight.