First let me say that the food was quite good. That was about the only redeeming thing about our first and most likely last visit. We were seated as soon as we entered on Saturday afternoon. The place was about 1/3rd full, the lunch crowd having left. We were seated in the back of the restaurant in a tight corner up against the wall next to another table that was really close. Let me explain here, you don't try to squeeze two fat people into a cramped space next to other even fatter people who have their chairs pushed back all the way into your table. We asked if we could have another spot with a little more room, and were told "no, none are available". I'm looking out and see at least 5 other tables with much more elbow room. I point them out and was told that because of social distancing we can't use those. I tell the young lady that we are seated almost in this other ladies lap and want to know why the same rule doesn't apply here at this table. She snorts, makes no response and walks off. The heavy lady does her best to adjust her chair so we can sit down and says they have been waiting 15 minutes for drinks and to place their order. We look for a menu but a sign on the wall has a QR link to the online menu. I don't carry a Smartphone due to security restrictions in my employment and have something similar to an old style flip phone with specialized job dependent features. So no scanning a QR code. I get up find another waitress and request a menu. I am informed that none are available and she proceeds to explain how to use the online version. I don't interrupt her because after a few moments of her speaking I know the concept of not having an Android or I Phone would most likely be more than her synaptic processing could handle and might cause her to "like yuhknow like overload yuhknow".
The heavy lady we were squeezed in with was kind enough to let us use her phone to view the food options. The online site has some serious interface issues and is not user friendly. The menu is displayed as low a resolution image that must be clicked on to open each page to view. You cannot swipe to go the next page, but instead have to use the back button on the phone which closes the application rather than returning to the main page. So rescan and reopen the menu. Not well designed at all.
25 minutes later the waitress arrives and takes our order. That is an unreasonably long time and I had already wanted to leave but my wife asked me to be patient, she really wanted to try this establishment. Almost an hour after originally being seated they brought our drinks and my wife's food. We were supposed to have soup and salad before the entree but that was forgotten. After another 15 minutes, not exaggerating 15 minutes they bring my food. Typically a parties food is served at the same or close to the same time so you don't have to sit there and watch everyone else eat before their food gets cold waiting the quarter hour for yours to arrive.
I asked about our missing salad and soup. I was told they had forgotten and could place the missing items in containers to go. When asked about removing the missing items from the bill we were told it was not an option as it had to be charged like it was on the menu. Hmmmm I didn't receive the food that was on the menu now did I? As I said the food did taste good, but the portion size was surprisingly small for a lunch for two people that cost $53.00.
It makes me wonder if perhaps we were the subject of discriminatory policies. Lets provide poor service, small portions, missing food, and horrible attitude to the polychromatic (person of more than one color) fat people so they will understand they need to eat less. Lets cram them into a small space at the back of the restaurant so they won't be seen by other more attractive, and skinny people. I'm not saying this is the establishments official policy but it sure is the impression they project.
So in conclusion the food was good, the service was beyond horrible, portion size was unusually small, and the price certainly did not reflect the dining experience. read more