As a Health Care Administrator, Dr. Yuan failed to meet my expectations as a patient. Dr. Yuan was explained how severe my back pain has been within the last 2 years, yet he went based off of an mri image only, completely discounting my actual pain and symptoms. Based on a study/seminar on the Pathology of Spinal Health in Mexico (2014) one should operate if symptoms are prevalent/moderate-severe, regardless of the lack of/severity of a simple image. The images obviously show slight protrusion and my symptoms are obvious. Not only did he just look at my images, he also did not do any simple mobility test or sensitivity test or measured anything other than going based off of an image. As someone with a B.S. in Health Care Administration, I can safely say that quality assurance is lacking due to procedural flaws in the simplicity of doing other test on me, as an orthopedic surgeon he failed to follow general protocol when it comes to fully examining a patient. This has to due with him simply not wanting to operate me because I am only 24, it is obvious that he is young and has a larger repertoire of surgeries with older folks. Only risking himself with older people rather than risking himself with a younger patient with pain like myself. He could have been transparent from the get-go and told me that, rather than tell me there's really no other solution for my problem. He said surgery could make things worse but that's generally up to the surgeons performance. Maybe he wasn't confident in himself operating on a 5mm protrusion on a 24year olds back that's been bugging for years. His solution was pain management, but I've dealt with that before and epidural steroids and nothing has helped much more than giving me temporary relief. I've had other opinions and 3/4 doctors recommended me to get surgery. I will be returning to one of those Dr's who are all older and more experienced and confident to perform a surgery on a 24year old. The reason why I ended up at Dr. Yuan's orthopedic office is because he was recommended to me by my attorney and a friend because of how close his practice is to me. Dr. Yuan's consultation, although lacking, was pleasant other than his lack of procedure and understanding of the difference of patient symptoms and imaging. Remember, one can have a large hernia with no pain due to the fact that it is not touching a sciatic nerve. Although my protrusion is just grazing my left sciatic nerve it is still GRAZING it and causing pain, which is all I wanted him to understand. His staff was amazing, he has class, but is still lacking in confidence in operating on younger patients. So I recommend this place only to people over 65 or so if you really want relief. As a professional, you should never sit there and look a patient in the eyes and say there's no other solution other than pain management (lack of empathy), which I have already consulted with...and once again they recommend SURGERY. As a HCA major I can tell you that communication is key from patient to Dr for quality assurance purposes. For example, when a patient dies a Dr must show empathy and professionalism when notifying their loved ones of the situation. In my case he was simply being reluctant and saying that he sees something but not enough for surgery. I wasn't there to convince anybody or kiss ass but there has to be a solution to my pain other than pills which I refuse to poison myself with even longer or steroids. It doesn't take a Dr to understand ones body, lets not put that title on a pedal stool, but it sure does take one hell of a confident Surgeon to perform a clean, skilled, surgery. Next time be more transparent with your patient Dr. Yuan. You were the youngest of the Dr's I've seen and the only one that said no but it's okay I fully understand why coming from a healthcare background. But my advice is to work and perfect your practice so that the patients experience is optimal and for the sake of longevity. I get it your scared to risk yourself but always be 100% transparent with your patients, cut the BS. It's a waste of time.
In summary I give this place a one star review due to:
Lack of procedure, communication between dr-patient. Lack of experience with younger folks, and lack of empathy (which is a crucial component for any healthcare professional to have).
Recommendations: Get your HCA team together and discuss these reviews, adjust your practice, and get it together (except the staff you guys are great)
Tips from an HCA
P.s. / edit: just realized this place already has bad reviews wow. Glad it wasn't just me, but I hope I'm the last to have a bad experience there read more