Specialty care. The people who check you in are always so nice. The waiting area is always clean. The restrooms always need attention! The parking lot is also clean, but the trash needs to be emptied more often. read more

Please read the reviews, I didn't but soon realized that I should've, Dr. Sheridan, has 0 bedside manners. I was 9 weeks pregnant (miscalculated) and after her quick ultrasound, told me that I had an ectopic pregnancy that would require surgery, I was in her office for no more than 15 minutes and quickly rushed out to get a more in depth ultrasound elsewhere. This was my first pregnancy and was not anticipating this type of care. After that horrible interaction, I decided to give it another go with Dr. Hayes / Nurse Tiana they were amazing! Nurse Stacy that draws blood is also truly amazing. If only the front desk actually knew how to do their jobs, I would've stayed with Optum. I missed my appt , and was told they would call me back the following week to reschedule , they never called and I when I called on Wednesday it was like pulling teeth trying to get put on the schedule bc they never provided me availability and I was asking all the questions. There's 3 people out of the 40+ staff members that are actually qualified to work with the general public , I don't know how this location is still up and running. read more

They are IMPOSSIBLE to get a hold of they call to cancel your appointments then you cannot reach anyone to reschedule. They do not respond to messages in their portal and they don't respond to medication request refills. Nobody will let you talk to the acutal office read more

THANK YOU SO MUCH!!!!!! For being so caring and wonderful. Both times we got treated like humans, had real conversations, and were treated so kindly. The place is spotless clean, is decorated nicely ( for an overly anxious person like me, that is a good distraction). I really appreciate all the hard work they do here, specially cause I don't like hospital environments, but I gladly came the second time cause I knew how sweet the lovely ladies were. And I had the same experience today (by mistake I checked on the wrong business last time, I was told the wrong name by another person on the line) read more

July 15, 2019 The review is just the lab and not the HCP as a whole! Today we had 2 appts. for lab work for appts. we have next week. Today our lab work was done by Ms. Hiedi in the lab. Ms. Hiedi *(I hope I am spelling her name correctly?) was very professional and very warm and cheerful, we were her first and second appt. for the day. I like the way she spoke and the way she she sanitized the chaie, no one has done this before? I thought she was very knowledgeable, it was my first time ever seeing her in the lab office. They always have a hard time drawing my blood due to my veins being so small but Ms. Hiedi got it done the first attempt. The guy and the students leave me looking like I was jumped by by a gang my arms stay bruised for weeks and huge bruises? I now hope to have Hiedi draw my blood for my lab work. I left feeling very happy today and no bruises yet it has been 3 hours. Thank you, Hiedi! read more

Been dealing with these losers long enough. Rarely answer the phone, when they do it's obvious they don't want to go out of their way. Tried to get my vaccine record for school, they can't text a photo, can't email, only fax..who has a fax machine. Border line HIPA issue, they gave the results of a confidential medical test to the bone-heads at the front desk. I'd avoid this place. read more

Personally I like HealthCare Partners and they've generally been very reliable in keeping patient appointments on time without waits nor delays and without incident. In an industry riddled by inconsistent service as the healthcare / medical service has been known for, hearing horror stories of waiting room delays and appointments not being honored on time, I'd say HCP does a good job in their organization of making sure the time of the patient is respected and getting people in and out. read more

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I've been coming to this OBGYN office since I got pregnant. I contact the OBGYN front office (562) 426-3333 to ask for a requisition # for my labcorp. The person who answered the phone named "Samantha" is very rude, not helpful, nor knowledgeable about her work "customer service." She responded with "what do you need." I don't understand you." You need to call them yourself." I immediately knew that this guest service attendant was useless talking to. I asked to speak to someone else, she immediately transfer me to someone else didn't even say "Give me one moment " or "Give me once second. She just send me to another person name " Tiana." This happened around 9:04AM on 12/12/23. The quality of care I received was very poor. Very disappointed I will wait till next appointment to speak to someone about this incident. read more

Adamant parking, conveniently located next to my hospital of choice, and out of 5 kids this is the only time I've actually made every single appt! This time around with my 5th child I was fortunate to have Dr. Espinosa. He's very brief and doesn't keep you waiting. All my visits were no longer than half an hour, including any waiting period, and that's only if I had additional questions. And for the first time my doctor actually showed up to deliver my baby, so thank you Dr. Espinosa for showing up. None of my previous doctors made it! And thanks to nurse Monique for always being such a cheerful person to work with. Appreciate you guys for the care you show your patients. read more

November 2019 I understand they have remodeling going on but when you make an appointment you don't expect to have to wait an hour in the waiting room because they are "behind". I show up at least 10 min before my appointment. I know your time is valuable but so is mine. What would happen if I showed up an hour late to my appointment? I sit here and watch people come and go and wander did they skip me? The last 2 times I came I had a long wait time. To top it off I'm with the dr for 10 mins. read more

The best Primary Care I've ever received... they're so professional, friendly and get me the care I need quick.... Dr. Nguyen is the BEST care physician I have ever had!! Highly recommend to anybody in the LA/LB area. Takes most insurance!! read more

I like my doctor here but unfortunately I've been trying to get a prescription moved from CVS to express scripts and they have done zilch about that despite calling them 3x and giving them the fax number to send it over. I have no other option but express scripts otherwise this wouldn't be an issue. It's their fault in the first place that express scripts doesn't have my doctors current info (as she recently moved to this new office)... and now they won't even take the time to fax something for me. They keep waiting for express scripts to reach out to them which isn't going to happen when they won't update the info on their end. Very frustrating/unprofessional. I've also requested call backs about the status of this request so I can figure out what the real issue is and no one will call back. Whoever answers the phone just "sends a message" to someone else and the buck keeps getting passed. read more

Love Dr. Ford! He was my CC doctor after I began recovery from my last seizure. He was very helpful in getting me the best options out there when it came to other staff like social work; because there was staff for that. His MA was very nice. The medical receptionist was friendly and always remembered me. Dr. Ford gets a lot of the credit for how far I've gotten thus far with my recovery. He got me to all the right people. He was a pleasant person to be around too, he was funny and had great stories! I hated waiting to be seen though. read more

Optum-Atlantic Specialty - Outside - Family Practice Near Me - Long Beach, California

Dr.Long is a great primary care doctor. He listens to concerns and is very thorough with treatment. His nursing staff is kind and have very good customer service. I highly recommend. read more

I started having problems breathing a few years back, and got diagnosed with Heart Failure. Scary stuff. I was sent to this office and saw Dr. Anthony Chyou. What an excellent, caring, and open doctor. He answered all my questions and really taught me about my condition and my prognosis. Slowly my heart is strengthening, and he has been with me every step of the way. Great "bedside manner," and a terrific doctor. A true credit to HealthCare partners for finding doctors such as Dr. Chyou. read more

I like Health Care Partners in general, somethings could be better, like some have mention the staff is really bad at call backs even replying to messages sent via the online portal. Compared to other locations where they actually will call you even if it is after 5 pm or reply to your message sent online. I've only dealt with the OBGYN department so I can only speak from my experience. I have an easy time getting appointments and I've have about one or two times where the wait time was long but that is nothing out of the normal for any doctor's office I've been too. The nurses are helpful and nice and my doctor is great (Dr. Manning) and she is upfront with everything and explains everything well. When it comes to the doctors office here are general tips that might help: Wait times can be long sometimes, might be a patient before you who might need longer time with the doctor, or unexpected things come up so it is expected that you might have to wait. I usually give myself at least a 2 to 3 hour block when booking doctor appointment regardless of if they will take 15 - 20 mins. and that is for any doctors office. Also with any doctors office being busy, tips for those times when I am waiting for a call back and don't get one, I have found that registering with labcorp's patient portal and with the medical group's patient portal, I get to access labs reports which are uploaded online so I can view them before the doctor calls, that kind of helps take away the anxiety of waiting. I can also call them again if the first call back never happens. If I am truly un-please with service at a doctors office, the surveys they offer are helpful for filling out so that a change can happen to help them improve. read more

I'm so disappointed! I am 32 weeks pregnant and was not informed until after open enrOllment that they changed my options for delivery. ANd if I want to change the hospital I deliver in I will have no choice but to change my medical group and doctor and start all over! People deserve to have a choice in their care and to have that choice taken away is criminal. I chose everything in my insurance to specifically go with a doctor and hospital to give my unborn child the best possible shot into this new world. Now I am vEry worried about having a clean and safe environment to deliver in. How do oils d you make ddecisionS about my care without informing me ?!? read more

I was seeing an endocrinologist here for a while and she was fine but she would charge me an office fee to come in and get normal test results. The kidney doctor I was seeing after a kidney injury did the same thing. They were good doctors but the specialists here like to charge you to come in for no reason. Also I had a HORRIBLE experience in the OBGYN dept. Nurse Practitioner Semingson is cool and very nice. Easy to get appts with her. DO NOT GO to Dr Espinosa. He did laparoscopic surgery on me and when he encountered something he had never seen before he panicked, decided to diagnose me with something that I don't have (oh trust me I got a second opinion), and then didn't put in a drain or send me to a hospital when he encountered a massive infection. Gave me antibiotics and sent me home. A week later I had a huge abscess rupture and had to call an ambulance to be taken to a hospital where I had to be cut open and cleaned out and put on IV antibiotics for three weeks. Which I should have had in the first place. On top of the THAT....my surgeon said I was the SECOND patient from Dr Espinosa he had to perform emergency surgery on recently after Dr Espinosa worked on them. Couldn't give me details obviously but what the HELL!? Nice guy, I can't fault his character but AVOID AVOID AVOID. read more

So I had an appointment scheduled on Jan 9, 2020 with Dr Das, my new pulmonary doc. I received a call just now telling me that that appointment has to be moved to April. I live on inhalers and need refills that she needs to give. I also get assistance for those inhalers but she needs to fill out the forms I took in to her on Dec 1. Thank goodness I got a call telling me they had not received my new apps and Rx's. Calling SCAN tomorrow to see what I can do. HCP is not capable of holding their docs more than a year, then they move on. read more

Shout out to Dr. Asad Qasim, Pulmonologist at HCP. He is such a caring physician! HCP is another issue 0 stars to them! read more

Called to cancel a appointment out of courtesy really, to leave my time slot open for other patients. When the front desk lady said my name I was surprised because I'm it wasn't my name. NOT EVEN CLOSE. Red flag. I'm thinking yep that's why I'm switching out. When I initially made this appointment it was a fiasco as well. And now my name wrong, after spelling it out initially???!? Leaves me wondering either the first person was in lala town so distracted or this second person had more serious issues. Truly considering changing providers. read more

I was here couple times for OB/GYN check ups and procedure and was recently returned for an annual check up. The front desk have always been nice and efficient. Dr. Espinosa and nurse Monique have always been very informative and honest with all the concerns and questions I have. They were also able to create a relaxing environment since I tend to get nervous during the check-ups. Overall I had a good experience with the department. read more

Besides being fast, they actually care and take the time to talk to you as a human being. I am so glad for making my appointment with them. Thank you! read more

The last time I went here I had to wait almost an hour even though I was on time for my appointment and there were no other patients waiting (which made me late for work that day). Dr. Strayer is a nice man but sometimes he seems to miss important details. Getting in touch with him is difficult because he does not take phone calls from patients and often does not respond to emails either even if you have something very important to discuss. I'd recommend trying someplace else read more

I fortunately have had a good experience here dealing with the OBGYN department. Service and wait time was prompt and fairly easy. Call ahead to make appointment, check in at the front desk, and then they call you to come in. Bring your ID and new insurance card if needed. I really like my NP Holtgrave and the assistant Tiana. The NP was very informative. They were both personable and friendly. So far I've been happy and hopefully that won't change. The office is nice and organize. Plenty of parking in the lot and there's also street parking if needed. read more

This is mainly in regards to the OB/GYN, but I have also had bad experiences with their urgent care and primary care doctors.

Going to be seen by an OB/GYN is never a pleasant experience I'm very grateful and appreciative that I was seen by Thomas W Holgrave he was very courteous very professional he did everything within his power to make me comfortable about my illness he was very thorough and very knowledgeable he was also very patient with all the questions and answer them with ease this is my second time meeting with this professional and both times I left feeling confident that he would help me with my condition there is another healthcare partners professional by the name of Ivonne she is one of the nurses that met with me before meeting with Thomas she was very friendly very positive and very professional I have been a patient of Healthcare Partners for the past 15 years and it always puts my mind at ease when I know that I Will be assisted by these two awesome individuals Thomas and Ivonne You Rock !! Karen D Keeling read more

Worst clinic ever especially their Ob-Gyn! The ethics behind their procedures are so wrong. The practitioners definitely need to take a course on Ethics so they can learn to call their patients back. It is sad that practitioners have lost sight of responsibility of following with their clients. It takes 5 minutes to call people back. The fact that we can't communicate with our doctors/nurses is so unprofessional because in every degree. I won't mention any names of those professionals since it was more than one staff member but instead will base it on the general experience received by the Ob/Gyn department. I strongly recommend choosing another clinic to over see your medical needs. They mouth actually call you back with your results and not leave you in the dark. read more

I like Julianna she's smart and really helpful as a PA, she should really look into becoming a Dr. because her bedside manner is great. She made me feel at ease and I was able to talk to her about all my medical problems as a man, it was like talking to my sister anr her suggestions and diagnosis seems to be working at getting me healthier...thank you for all your help and look forward a healthy and long medical relationship... ;-) read more

If you have to see the doctor, this is your place! I've referred many people who agree. Dr Nguyen is wonderful. Listens to concerns and always has a great recommendation. Barbara Peterman NP is always a great help! The facility was recently revamped like new again. On the spot Xrays, instant results right down the hall. No more traveling from place to place.The back end staff is compassionate and caring. There is rarely a long wait. On the con side of things, the front end reception staff, usually, a bit chatty. Topics which would better be had outside of a professional setting, and usually kind of loud. read more

I had to come here for OBGYN and I now feel I need to change my medical group if my insurance allows it. It was that bad. I've had more caring and helpful service at the DMV. Expect to wait on hold forever when you call, be passed around when you visit. Communication is unclear if existent. read more

The process to take an appointment with HCP doctors have become difficult and cumbersome. Pre-screen with nurse to get appointment and then landed with Nurse Practitioner. I am thinking to drop my current PCP now as i am unable to reach him for next month and half. Looking for change to a non-HCP group doctor hoping i can get appt when i need my PCP and not in 1-2 months. read more

I recently went to see Dr. Carter (obgyn) for the first time and oh wow, I have never met a doctor as caring and sincerely concerned as him! If I could give him 10 stars, I would. I also loved his nurse, Martha. I have seen many doctors (and nurses) in my lifetime, but none of them come even close. read more

Health care partners have been wonderful the surgery scheduler Alma Alvarez who works in the Atlantic office has been great she is exceptional in dealing with patients and it's excellent in her job performance Thank You Alma and the emitter health care partners group read more

Dalia the head nurse is always there for you, if you need your appointment changed she will help you. Staff is always very nice and professional. It is very clean as well. I would recommend anyone here. read more

I've been a happy patient here for a couple years. Alice is always great at scheduling my last minute appointments. Everything is always neat clean and organized. The staff is friendly. My doctor Thomas H. is always professional and informative. Thank you health care partners obgyn. - Karen M read more

This place is awful. My wife had Espinoza as her OBGYN. She was having a difficult pregnancy and everything Espinoza basically said "suck it up". At one time, she was having major abdominal pain and called in. They were busy so they said they will call her back. NEVER DID CALL BACK. We switched to MemorialCare and never looked back. read more

Mess up my lab report got my surgery canceled never even got a phone call. Still waiting for results

I first discovered Juliana when I was trying to schedule a visit with my regular PCP; however he was busy and so I was directed to see her. Ever since my initial visit, I have been requesting to see her instead of my PCP. She's very patient, listens to me and has proven to be a very compassionate practitioner. It's very hard to meet practitioners who actually take the time to listen to their patients and not have to rush them out the exam room. I am always able to tell her how I'm feeling and remember most of the questions I want to ask her. At the end of my visit, I feel content. read more

Every doctor I have had w/HCP that was absolutely wonderful, has left and now, the one I have for nephrology, who is very "nice", is going part time (but, not leaving). Not sure that this is a "good thing". However,HCP and especially, Davita (who now owns HCP), is the all time worst at just about everything they do in regards to providing the proper care and information for a CKD person w/Type 2. Diabetes. When I asked about my diet for my new diagnosis, I was directed to the Davita/Kidney Smart website. I researched everything I could regarding CKD with Type 2 and found absolutely nothing... Beyond odd... So, I took one of their webinar classes with a wonderful nurse who explained the science of kidney disease. When some of the participants asked about which foods worked best, she directed everyone to the website. When one of participants mentioned exactly what I was thinking, " ... what about CKD w/Type 2", she simply stated that she didn't do the food as she had never been trained about the food and was... glad... that she didn't as it was so confusing... Ok... So.... Now what???? She is a trained nurse... check... and... what does that have to do exactly with renal health that I've waited for a week to finally get on to this webinar? Something I could have found out at the library or, a simple web-search. But, she did a nice job explaining the science .... Still, why not a RENAL Nurse who understood the "food" science for renal care?? After my second appt. onsite appt. with the part-time doctor at HCP/Davita at the LB office, I asked for a Renal dietitian, I was told, specifically, by that doctor, that a request would be put in. 4 weeks later (I'm very patient...), I hear nothing so make a phone call. After the weekend, I did receive a call back. I asked about the referral and there is a pause and a hold. Upon returning to the phone, I am asked if I have yet attended the "class"... No... I have been to "the class" on Type 2 given by someone trained for food services, but, if she is a dietitian, then, I'm concerned as everything she was telling us was like sitting at a weight watcher class. There was ZERO information about renal care as there are specifics for each stage. At that "class" thee was no real interaction as she sped through her schpill and we got pretty much the same thing when we returned for, week 2. Nothing new for those of us who had been doing this, to learn. So... after "attending" the webinar class, the one from Davita/Kidney Smart, I had a pretty good idea of how Davita sees "care"... All I can say is... this is no where near "care"... It feels more like total "warehousing" of information as well as "dumping" people in a class setting making it seem like something is actually taking place that helps. Helps with what, is still a bit left in the dark. It would appear that thus far, this/these type of "so-called" class/es likely bring/s a good deal of profit to Davita/HCP??? I mean... how does it "help" when no one knows just exactly what they are to be eating for their specific stage of Kidney disease with Type 2 Diabetes? How much phosphorus should I have in a day? How much sodium is too much? Is there a type of sodium that is better for this condition? or Are they all the same? How can I reverse some of the damage done to my kidneys? What are my other dietary limitations? What foods are best for dining out? How can I check my GRF reading before my next Dr. visit? NONE of this is in any of the classes that I have been directed to. If I missed something on the website, then why is it that the person at Davita/KidneySmart that I have been communicating with, has not been able to find that information? So, as I ask again about the "referral", I find that after the 3rd phone call the extremely WONDERFUL woman who answered my questions and managed to be extremely helpful, there was no referral... I am totally taken back. So, part-time doctor, so called "nephrologist" (when is the last conference you've been to at which you got updates on kidney function protocol) , why is there NO referral? Is it more like "let's get her (me) into complete kidney failure and THEN they can put her (me) on a machine - my job is done" ? Is THAT the referral you were speaking of ? Hooking me up to a machine!?... That is EXACTLY how I feel.. Thank heavens for this wonderful woman who actually listened to me, totally unlike the doctor who was so "nice". Nice is not making my condition better... It's only getting worse and I am doing everything I can!!! Where is the "partner" part of this "healthcare" that they talk about? It most certainly seems to be lacking, not just with this "nice" doctor. I don't need "nice" I need ACTIVE participating doctor; a doctor who actually CARES in a way that is HELPFUL! Not "help me into early renal failure" as he stands by telling me to "take a class" 4 weeks later... Thanks to the wonderful 5* assistant ... she showed caring... unlike the "nice" 0* doctor. read more