Too bad there's no room for a zero. Optimum has transferred the tasks which Optimum employees were…read morepaid to perform for the customer with their technicians e.g installing a defective cable box with a new one and bringing the defective one back to Optimum , back to the customer. Optimum has forced the consumer to assume tasks that Optimum technicians were paid to perform. This is definitely a violation of the Americans With Disabilities Act, not to mention age discrimination. If as a consumer I am now forced to hire someone to do these tasks then I expect to be reimbursed for that expense - how about about reimbursing me for all out of pocket expenses I incur for tasks optimum techs used to perform? This email will be forwarded to the government agency that regulates companies such as Optimum.

they used to give nice promos to keep costs down…read more Now they just promise you promos that don't happen. And if you like baseball, MLB is gone. But you're still paying. bill skyrocketed by almost 70$ in December- called to get promo and was promised a fixed rate for as long as we kept the triple play service that we have. you read that right. As long as we don't leave, Optimum we will pay the same fixed lowered price without ever having the price go up again. yeah, it sounded too good to be true, and of course, it was. that call was January. Another rep said they would give me three months credit, and apologized for the previous person who promised something that they said they don't offer....but THAT that never happened, either. I could go on and on, but the stories are all the same, they lie they lie and then they lie some more - then they put you on hold and come back and say some more lies. That's really what they do. Go on Reddit and you'll see what real people that used to work there say: people that stopped working there because they had a conscience and felt bad lying to people: They said that they were told to say whatever was necessary to keep someone from leaving even if that meant promising promos that they couldn't actually honor. That is exactly what happened to me and countless others here on Yelp- I have screenshots of everything proving that I should've had a promo worth X amount of dollars.... that never materialized. I spoke to numerous other customer service reps who all gave me different stories, and it was just a run around whether it was the retention center or customer service. They don't care. Yeah, they'll come on here and reply to your negative review asking you to contact them at an email address that they're going to post and, don't even bother doing it. Because then you'll be going back-and-forth by email while the person on the other end is getting paid, wasting your time yet again. Remember, they record all the phone calls and then they tell you that you were never promised anything. That's when you have to tell them to go and listen to the calls and make sure you write down the time you called and the date that you called - and the first name of the person that you spoke to. They record everything. EVERYTHING. WHEN YOU FIRST CALL, IT SAYS THAT THEY ARE RECORDING THE CALL FOR QUALITY ASSURANCE! Quality assurance doesn't EXIST with Optimum. I'm sure the FCC and the FTC might be interested in hearing about this...maybe even the Senator, too. people you need to fight back... To anybody that was promised a promo, the day before the bill drops, turn auto pay off - and pay the promo price that you were promised, don't leave auto pay on. I made the mistake of leaving it on and they took the full amount. I was never compensated two months in a row now..... In the meantime, looking into other options because I'm tired of doing this, spending hours on the phone wasting time with people who getting paid on the other end to waste it. REMEMBER THAT. THEY GET PAID TO WASTE YOUR TIME AS LONG AS THEY DON'T LOSE YOUR BUSINESS..... LET IT SINK IN AND THEN RUN FROM THEM.

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Thank god for for George's. When Directv let me down and made me wait three days for a service…read morecall. George's jumped in and saved the day by coming by the next day. The technician was professional and immediately fixed the problem. These guys are great. Thank you.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

FIOS speed is the biggest plus. Customer service is wretched. If you can actually get through to a…read morerep, they either don't know the answer or give out misinformation. The website is impervious to customer feedback and is terribly confusing to use, to the point that sometimes give up altogether. I reserve a special word for FIOS TV. Today I received an email: "Your Verizon TV Plan Now Includes ESPN Unlimited!" Great! No one in my household watches sports. We didn't ask for this and resent having to subsidize the viewing preferences of others. I'd much prefer to be able to opt for other programming, but we aren't given that choice. Finally, the basic TV lineup includes a paltry handful of stations. Compared to Spectrum, it is pathetic. If it weren't for my wife, who highly values the wifi speed for her work, I'd cancel FIOS and return to Spectrum in a nanosecond.

we don't have fios in our city but we went with verizon youtube tv. our suggestion. avoid at all…read morecost. run away as fast as you can!! Heaven forbid it rains or snows, then forget a connection at all. If you can afford to change services, got for it and stay clear of Verizon YouTube TV.

This is for Verizon Fios in general (not Holbrook). When you call Verizon Fios they change your…read moreplan. You speak to a person in India and they don't know what they are talking about. You try to do the right thing but it back fires on you. Cablevision here I come. Dear Yelp, i don't want to give a star but in order to save this I have to.

If you are looking for Internet and television service, Then look no further…read more Verizon Fios is the best television service out there, And also has the best internet service. When i do a speed test (speedtest.net) I get 83mbps download & 33mbps upload speeds. The HD channels come in crystal clear on my samsung 55 led tv, Almost looks real the picture is so good. Any time you have a problem the telephone support is great & helpful. We had a problem with the service when they first installed it, But had another tech come out and fixed it asap. You cant beat Verizon Fios for service and support. I give Verizon 5 stars.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Greeted beautifully by Kira. She exemplifies great customer service…read more We had a short wait and Kory got my husband into his new iPhone quickly. He was extremely kind and very professional. This was a great visit.

Moved 5 months ago, contacted Comcast and told them I needed to switch my service to my new address…read moreand cancel the old address. They said they had some just that and helped me set up the router at the new place...easy peasy...or so I thought. The technician never cancelled my old service and 5 months later when I looked at bank statements I realized I was paying 110.00 twice a month with auto pay. So I called and got a very rude man, who would not let me speak to a manager no matter how many times I asked. He told me I had to go to the store get a refund. The store is 45 mins away and I told him that, he said there is nothing he can do about that. He offers to cancel the old address. I again ask to speak to a manager, he refuses and proceeds to cancel the old address. I get off the phone with him only to find he cancelled our current address' Internet instead! So I call right back, I get a lady who was polite, but again tells me there is nothing she can do. She repeats you have to go to the store. She then transferred me to the tech department. The man in tech, cannot turn on the Internet. Our router is still linked to our old address. He spends over an hour trying to change the address on our router. Finally get it and we have Internet again. I have to wait until the following weekend to go to the Xfinity store. I drive all the way there and when I tell the man what the lady said he laughed, he even called some guys from the back and told them what has happened. They all laughed. No you have to do that with the billing department on the phone. So after being there for less then ten minutes, I drive the 45 mins home with no resolution. Now it's today another week later. I finally call have a second to call again. I explain everything to the lady on the phone. Almost and hour later she says she can't help me and is going.to transfer me to someone who can. At last! No...This guy acts as if he cannot hear me and hangs up after only saying hello twice. So I call back and just immediately ask for a manager. I am refused, I ask over and over I am refused. He goes on to tell me, no I had service at the old address until I cancelled it two weeks ago. The will not give me any of the money back, and will be charging me for half the month of September and a disconnect fee. They stole over 550.00 dollars from me, blamed it on me and will take no accountability for their mistakes. DO NOT GET COMCAST Xfinity and if you do Definitely DO NOT get auto pay! Worst customer service ever

Bill and his team are knowledgeable, thorough, and extremely nice. Truly a professional bunch that…read moreknow what they are doing and how to get the job done. I have worked with several other companies, and hands down recommend Network Solution Providers. If you want it done right the first time, don't waste your time with anyone else.

From the owner: I started my business in 2008 when I had worked in corporate over 15 years…read more I always wanted to expand my skills and sets and expand my horizons in the technology field knowing that the challenges would be great I believed in servicing the community in a professional matter as I have had years of experience of working in commercial and residential business. Since 2008 Network Solution Provider's LLC. Has worked extremely hard to breakthrough in the field to earn the respect of all our clients. By offering scalable network solutions to companies requesting our services.