After years of comcast/Xfinity I was resigned to the fact that cable companies rip-off their…read morecustomers and are awful. Then I moved to Fairfield County, got Optimum and suddenly the world changed. They are great, they are affordable, they don't rope you into needlessly purchasing "triple play" packages and whatnot. If you want to save money, their internet only options are also surprisingly affordable. They're just a great company through and through. PLEASE GET NESN. I know, I know, I'm in Yankees country now, but it's still New England. Let's get some Red Sox on tv down here.

they used to give nice promos to keep costs down…read more Now they just promise you promos that don't happen. And if you like baseball, MLB is gone. But you're still paying. bill skyrocketed by almost 70$ in December- called to get promo and was promised a fixed rate for as long as we kept the triple play service that we have. you read that right. As long as we don't leave, Optimum we will pay the same fixed lowered price without ever having the price go up again. yeah, it sounded too good to be true, and of course, it was. that call was January. Another rep said they would give me three months credit, and apologized for the previous person who promised something that they said they don't offer....but THAT that never happened, either. I could go on and on, but the stories are all the same, they lie they lie and then they lie some more - then they put you on hold and come back and say some more lies. That's really what they do. Go on Reddit and you'll see what real people that used to work there say: people that stopped working there because they had a conscience and felt bad lying to people: They said that they were told to say whatever was necessary to keep someone from leaving even if that meant promising promos that they couldn't actually honor. That is exactly what happened to me and countless others here on Yelp- I have screenshots of everything proving that I should've had a promo worth X amount of dollars.... that never materialized. I spoke to numerous other customer service reps who all gave me different stories, and it was just a run around whether it was the retention center or customer service. They don't care. Yeah, they'll come on here and reply to your negative review asking you to contact them at an email address that they're going to post and, don't even bother doing it. Because then you'll be going back-and-forth by email while the person on the other end is getting paid, wasting your time yet again. Remember, they record all the phone calls and then they tell you that you were never promised anything. That's when you have to tell them to go and listen to the calls and make sure you write down the time you called and the date that you called - and the first name of the person that you spoke to. They record everything. EVERYTHING. WHEN YOU FIRST CALL, IT SAYS THAT THEY ARE RECORDING THE CALL FOR QUALITY ASSURANCE! Quality assurance doesn't EXIST with Optimum. I'm sure the FCC and the FTC might be interested in hearing about this...maybe even the Senator, too. people you need to fight back... To anybody that was promised a promo, the day before the bill drops, turn auto pay off - and pay the promo price that you were promised, don't leave auto pay on. I made the mistake of leaving it on and they took the full amount. I was never compensated two months in a row now..... In the meantime, looking into other options because I'm tired of doing this, spending hours on the phone wasting time with people who getting paid on the other end to waste it. REMEMBER THAT. THEY GET PAID TO WASTE YOUR TIME AS LONG AS THEY DON'T LOSE YOUR BUSINESS..... LET IT SINK IN AND THEN RUN FROM THEM.

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

I just moved to a new location in Huntington and just needed Internet so I picked the most basic…read morepackage from Verizon Fios where I provided my own router (it came to $62/ mth with taxes). I was so nervous about cabling in the house because the old owners had made all of these holes and had all these cut cables leading anywhere and everywhere. A technician named Joe called me to let me know when to expect me. He updated me on everything that needed to be done and was sooo good to my dog who is anxiety-ridden. Joe was able to empathize because he has a dog with similar issues; Joe is a tall guy and I have all wooden floors where any kind of footstep sounds loud! He was great letting me know he felt bad about creating more anxiety for the dog and whether it was intentional or not, he barely made any loud noises going in and out of the basement and house. Due to recabling to the location I wanted the router in, it took Joe probably more time than expected but he never showed it. He even stayed to make sure my router password worked and I was able to get on the Internet with no issues. He had noticed after the set-up that I lost the Internet (I had no idea but he was right!) and he again stayed to make sure I completed al the prompts needed for my router. This basic Internet package is great! The customer service was professional, courteous and knowledgable! I do hope someone from corporate sees this to recognize Joe. Having a background in customer service, I know for a fact the complaints probably out weight the compliments some of these workers deserve.

FIOS speed is the biggest plus. Customer service is wretched. If you can actually get through to a…read morerep, they either don't know the answer or give out misinformation. The website is impervious to customer feedback and is terribly confusing to use, to the point that sometimes give up altogether. I reserve a special word for FIOS TV. Today I received an email: "Your Verizon TV Plan Now Includes ESPN Unlimited!" Great! No one in my household watches sports. We didn't ask for this and resent having to subsidize the viewing preferences of others. I'd much prefer to be able to opt for other programming, but we aren't given that choice. Finally, the basic TV lineup includes a paltry handful of stations. Compared to Spectrum, it is pathetic. If it weren't for my wife, who highly values the wifi speed for her work, I'd cancel FIOS and return to Spectrum in a nanosecond.

This is for Verizon Fios in general (not Holbrook). When you call Verizon Fios they change your…read moreplan. You speak to a person in India and they don't know what they are talking about. You try to do the right thing but it back fires on you. Cablevision here I come. Dear Yelp, i don't want to give a star but in order to save this I have to.

If you are looking for Internet and television service, Then look no further…read more Verizon Fios is the best television service out there, And also has the best internet service. When i do a speed test (speedtest.net) I get 83mbps download & 33mbps upload speeds. The HD channels come in crystal clear on my samsung 55 led tv, Almost looks real the picture is so good. Any time you have a problem the telephone support is great & helpful. We had a problem with the service when they first installed it, But had another tech come out and fixed it asap. You cant beat Verizon Fios for service and support. I give Verizon 5 stars.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

STAY AWAY! If I could give zero stars I WOULD Absolutely…read moreterrible experience. Not a single Xfinity customer care person wanted to help. I was bounced around repeatedly, given different stories, and got ZERO response from the store manager. First I was told the manager was in the store. Minutes later, I was told he suddenly "wasn't available" and no one could get him. This is basic customer service, and they completely failed. No urgency, no accountability, no effort to resolve anything. It's clear the staff is either poorly trained or simply doesn't care. I walked out with no answers and wasted time. Unprofessional from top to bottom. I won't be returning, and I'd warn anyone else to avoid this location unless you want the same runaround

The customer service team was very helpful and patient when answering my questions. They took the…read moretime to explain my options clearly and made the whole process easy to understand. Shout out to Jensen , Candace , and corey !!! Best employees.

Bill and his team are knowledgeable, thorough, and extremely nice. Truly a professional bunch that…read moreknow what they are doing and how to get the job done. I have worked with several other companies, and hands down recommend Network Solution Providers. If you want it done right the first time, don't waste your time with anyone else.

From the owner: I started my business in 2008 when I had worked in corporate over 15 years…read more I always wanted to expand my skills and sets and expand my horizons in the technology field knowing that the challenges would be great I believed in servicing the community in a professional matter as I have had years of experience of working in commercial and residential business. Since 2008 Network Solution Provider's LLC. Has worked extremely hard to breakthrough in the field to earn the respect of all our clients. By offering scalable network solutions to companies requesting our services.