Our sitter, Alessandra H., endangered our baby, lacked basic training and was completed…read moreuninterested in the job. We were disappointed given the good reviews of the agency and the sitter's profile, which claimed that she has "15+ years of experience with newborns," "focuses on children having a good time" and "gives children devoted attention." - Our sitter left our baby unattended for 20 seconds on a 3-feet high changing table (recorded on cameras that we disclosed), walking away to look for a change of clothes. This is a huge safety concern for a 4.5 month infant who is able to independently roll and could have resulted in serious injuries. There is a safety strap that she could have buckled if she needed to walk away. - Sitter pulled a dirty onesie over his head after a blowout. The best practice would be to pull the onesie down past the shoulders/legs to avoid smearing poop over his head. This further demonstrated her lack of experience in caring for infants. - According to the agency, sitters are prohibited to be on their phones when children are awake unless responding to parents or in case of emergency. Our sitter was on her phone the entire time he was awake and ignored him when he was distressed and crying loudly for food. - Our sitter left the apartment twice to pick up lunch/dinner and asked me to babysit. This defeated the point of paying for a sitter so I could catch up on sleep. We assumed she would bring her own meals or order delivery since we are paying for her to be available. - Sitter left all the dirty baby bottles in the sink. Our understanding is that she would clean up after the baby's meals. We understand that the first day may not run perfectly, however we cannot overlook that our child was put in a dangerous position. We have serious doubts about the sitter screening and training process. To throw salt in our wound, we had to pay a $50 cancellation fee so she didn't come back for the second day of our booking. We raised our concerns to Lisa, who acknowledged some of our concerns but ignored the point about leaving a baby unattended on a changing table. She told us that she would continue to employ this sitter, but that she would not be assigned to us anymore. We will not be using Pinch Sitters again.

Finding a sitter, who is caring and trustworthy is a tough feat. I thought finding a sitter in NYC…read morewould be almost impossible since we're not locals. I was recommended this agency by a friend. Lisa and her agency were really amazing! My children had never been with anyone but family but we were in town for a family trip and my husband and I had tickets to a Broadway show. I was nervous but since reaching out to Lisa, I felt like we were in good hands. We felt very comfortable after meeting our sitter and my kids loved her. It was an amazing experience and we now can't wait until our next trip to the city to use this agency again!!

BEWARE: Sketchy business! Unsupportive when we needed help with the nanny, then ghosted us. Don't…read moreget tempted by the "low" fees - this was the worst $ we've ever spent. When our baby was unexpectedly hospitalized, we reached out to Holly for help after the nanny she placed had only been with us for about a week. Instead of supporting us, she consistently took the nanny's side and made an already terrifying situation worse. She then refused to honor the "30-day free replacement" in her own contract, hiding behind technicalities while we were under extreme emotional and physical stress. We didn't have the capacity to argue -- our baby was in the hospital -- and she took advantage of that. No thanks to her, we still managed to keep the nanny for a short while. But when the nanny later quit, we informed Holly immediately. She never responded. No follow-up. No help. Completely ghosted us.

Holly is the best. She found us the best nanny who has become part of our family. She is an…read moreexcellent resource for questions and advice about nanny searches, and gives wonderful recommendations. I recommend her highly.

I am a very busy, single mom who has struggled to find good in-home help using on-line care…read moreservices (you know the ones). I thought personal referrals would be the way to go, but realized I had to recruit professionals to help me recruit professionals. Quality Nanny Services was honestly like a prayer answered. I was skeptical, after having met with so little success; however, Michelle took so much time to properly assess our unique needs and to present me with the highest quality applicants. She inspired tremendous confidence in her expertise, as well as my trust, as she is a genuinely kind and compassionate person. I am now a happy customer, having matched with Lisa, our real-life Mary Poppins. She is kind, smart, warm and witty-filled with wonderful ideas for crafts and projects to engage my tween and teen. She understands child development, is a gifted educator and a blessing to our home. I want others to know of my positive experience so that they can benefit from this service as well.

I applied for a nanny position through Quality Nanny Services and am so grateful and happy to have…read morebeen paired with such a wonderful family. Michelle is awesome at what she does! I would highly recommend Quality Nanny Services to any family in need of a responsible and caring nanny!

Maybe this works for some families, but be aware of the fee structure! They showed us a nanny…read morecandidate at $35/hour and we then found they were going to be paying that individual $19-22/hour. Jovie takes a 40%+ cut of the all in rate the family pays. This felt deceitful and borderline unethical to us. Bill and Sharon are nice people and do aim to make quality matches between families and caregivers. This service is likely best suited for people looking for one off or last minute sitters, not long-term sustainable nannies.

I highly recommend Jovie! We have had such a great experience. They helped make the process of…read morefinding a sitter so easy, and really took the stress out of it for us. They are helpful and professional, and we are very happy with the Service and our Sitter!

Jane is so warm-hearted in her approach, fusing that with her professionalism…read more She cares for the Nannies as much as the Families she places them in, resulting in top notch impeccable results! Finding a nanny can be challenging and anxiety provoking, but not with Jane whose support makes the process easy and effortless.

The 3 stars were for the several years of thinking and feeling supported by Jane while doing the…read morebest job I could. I ran into a couple of unfair situations with families that left me in a he said she said situation, but the support I thought I had wasn't there at all. I was truly hurt and dismayed with Jane and being with 3 other agencies who agree with me. I was open and honest with my issues with these 2 families yet she let me go Without asking for my side.

I called Michelle on a Friday afternoon, she picked up the phone, and really listened to what our…read morefamily needed in a nanny. By Tuesday morning she had 2 candidates ready to come out for an interview. She was always responsive and actually took the time to call me to make sure that things we going as planned. I really felt she was on top of things the whole time and was there to personally make sure we were going to get what we needed. I plan to use her in the future if we need a nanny or baby sitter

We refer to Balia and could not be more satisfied with their services and attention to detail.read more

I Accidentally contacted this people or institution looking for work but they were looking for…read moresomething else and yeah they're on point I would do them

Absolutely FANTASTIC services! Requesting a Nanny was very simple and straightforward, and the…read morewoman I spoke on the phone with was so wonderful and helpful and answered all of my questions. I have bad experiences with Nannie's and hiring them over the years, but this company was positively wonderful. The Yamamoto family will definitely be using their services again!

From the owner: Oliver's Nannies caters to families with children ages 0-15 years old with our specialty childcare…read morephilosophy. The childcare philosophy of Oliver’s Nannies is centered around developing a unique plan of care to ensure we are meeting the individualized needs of each child and the beliefs of each family. We believe the key to success is developing a mutual understanding of how to support growth and development goals, as well as carry out daily care in a manner that is synergistic with the child rearing approach of the family. Each household will receive a plan of care focusing on the safety, engagement, professionalism, organization and communication for the individual areas of need.

Robyn is such a wonderful and reliable care taker! She is very knowledgeable and wonderful with…read morechildren! She helped my husband and I follow a night time routine with our 1 year old that would help him finally sleep through the night! Her suggestions worked and she recommended different products to help soothe and calm him.

From the owner: Nanny Niche is a nanny placement service that prides itself on connecting professionally trained…read morenannies with families on a case-by-case basis. We begin each placement with a private in-home consultation to gain the best outlook on each client's specific needs.

As a nanny, I've only had positive experiences with Smart Sitting. They go above and beyond to make…read moresure families are matched with the appropriate nanny and are quickly available to help in any situation. I've found consistent work and support through the website and staff. Everything is streamlined and very efficient!

Been with this agency for some time. They're strong in the way they provide customer service to…read moretheir families. That's likely top-tier. There are also tons of opportunities, they keep growing! They're weak in the sense that they seem to be strapped for cash and offer super low rates to temp/one-off nanny's. You can expect that if someone is comfortable with the following rates, they really needed the money. I really needed the money myself before. For example: temp postings are $20/hr, max $21/hr for the care of 3 children... I found out that the price they're charging businesses/corporations that use their backup services is something like $40/hr....I asked why it was necessary to take a 50% commission and they said it was required to keep the business afloat essentially. To me it sounds like their business model is upside down, similar to Uber taking the majority of drivers' pay. For this reason, I've stopped taking jobs with them. It's extremely difficult to land even an interview for the higher paying part-time, full-time roles. I keep the temp job emails on for if times get really rough because as I said, if a nanny/sitter is willing to accept this low of pay, you can expect that they (myself included) really needed the money. I recommend smaller boutique agencies that I'm also a part of to my friends that ask. They have a pay scale depending on the number and age of the kids, guaranteed meals for longer jobs, and guaranteed rides home for jobs ending late. Common sense stuff. Leaving this review not to be petty, but because I wish I knew before I went through the trouble of reference checking.