It's so unfortunate how such a lovely facility with such amazing staff can have such a horrible regional manager.
If I were to review the center and it's staff it would be an easy 5/5. My child had such an amazing experience, had such lovely humans love and care for her and received nothing less than great education during her time there.
However, if you ever have an issue that you need to discuss beyond the center leadership team please let Maura Ryan be the last person you speak to. Unfortunately I had a tuition related matter to discuss in which the Center Director believed deserved to be escalated to her boss (Maura) and what a horrible experience that was.
Before even meeting Maura had made on 2 separate occasions the same comment stating "I don't know what she expects to happen. I am going to help her" and unfortunately was not very mindful of her surroundings when making the comment. How sad and disappointing to hear that an individual who has never met you and knows nothing about you AND works for Bright Horizons FAMILY SOLUTIONS already had no intention of giving you a solution. Nonetheless, I gave her the benefit of the doubt , thanked her for meeting with me and explained the situation. Unfortunately, as expected Maura was of no help.Instead, she presented a very condescending attitude, smirked after every word/point I tried to make, constantly spoke over me and eventually told me that effective Monday (this conversation was yesterday, Thursday 01/23) my daughter would no longer be allowed in the center if tuition was not paid in full KNOWING that the meeting was about the error that someone on her team made with my tuition.
I understand business is business and that just like all of us who have our children in child care, she has a job to follow. Making me waste my time meeting with her knowing she was not going to do anything to help me (keeping in mind she had already said this) , smirking and giggling when it was very evident that I was extremely upset about the situation , dismissing everything I had to say and taking 0 accountability as to how this has been going on for 3 months and she has once again done NOTHING to even try to help me hence why this is the first time I spoke to this individual in the 3 months this has been occurring is absolutely not part of the job she is expected to follow.
I will never tell you to not bring your children here instead I would encourage it because again, the center, the staff, the love and care is amazing and truly what made me so sad to have to wake my child up from her nap to take her away from the place that she was so happy and thriving in all because Maura instead of saying "let's come up with a solution" or "let me try to see what I can do to help you" told me my child could not be at the center.
However, I will say if you ever have an issue that for whatever reason cannot be solved through the center leadership team, let Maura be the last person you speak to.
My experience with Bright Horizons has always been exceptional but it really upset me to see that someone like this represents a company that is so faithful to finding solutions for families. read more