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    3.2 (5 reviews)
    Closed 8:00 am - 9:00 pm
    Updated 2 months ago

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    Jim's Package Store & Island Market - Bourbon

    Jim's Package Store & Island Market

    4.1(13 reviews)
    4.5 mi
    $$

    I called here twice tonight to attempt to place an order for pickup for a friend's bday weekend…read more Someone at a B&B where my friend will be staying this weekend suggested I call Jim's and she would pickup the items for me. Super sweet! Unfortunately, the phone customer service at Jim's STINKS. The first woman who answered sounded half asleep, insisted they don't have anything but alcohol, and then hung up on me when I mentioned the website says they also have some snack and convenience items! When I called back someone else answered, was equally as rude and sleepy and said "We mostly sell alcohol." I said YES, I know, but I'd like to add some snack items. She got defensive and annoyed when I confused her for the first person (they both sounded asleep so easy to assume they're the same person!), and started insisting delivery was gone for the night. I explained that someone would pickup, that I don't need delivery, and asked why is she being rude in addition to the first person hanging up on me? I asked for her name, to which she replied "why do you need my name?" I was transferred to the first girl who said she had a customer come in and so she hung up on me since delivery is gone for the night anyway. Ummmm. You can't put someone on hold?? Really poor customer service. I was planning on dropping some serious coin to ensure my friends bday weekend in MV was made more enjoyable by my large gift basket. "Big mistake. Big. Huge. I have to go shopping now." I certainly hope "Jim" or whoever owns this place takes a look at who he has working in the evening and answering phones. And in case Jim reads this, I called on Wednesday night Oct 13, 2021. I know good staff is hard to come by these days, but come on. If you don't want to work and are too sleepy to answer the phones, quit and go home.

    Jim's was amazing for our wedding! From order process to inventory, Jim's was everything we hoped…read morefor and made the entire process as easy as possible. Look no further for your events!

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    Your Market - grocery - Updated May 2026

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