Pretty location with rooms that back up to the river. I observed woodland critters such as squirrels and crows, though many appeared to be fighting over a plethora of trash scattered along the paved walkway which is between balconies and riverbank. Yosemite View Lodge seems to be a destination that hosts many foreign visitors, especially Asians...many of whom were chain smoking cigarettes...then tossing butts amongst landscaping along the riverbank. We had requested a room that was 2nd or 3rd floor, NOT ground floor and told that would be no problem...however, upon arrival we were given a ground floor and told there were no other options. The room had a fireplace and was cozy, however seemed a bit beat up....for example, bathroom molding was broken/missing in places and water from toilet tank ran continuously requiring the handle to be jiggled to make it stop. There was also a general mustiness to the room, and mold was apparent at top of walls in the bathroom. There is a restaurant on site which we ordered pizza from. Pizza was decent, though nothing spectacular, and inadequate seating left my starving wife, daughter, and myself unable to find a table that was free for 5-10 minutes or so once we had pizza in hand. Once a table became available outside, and we were able to scavenge up 3 chairs to sit in, we scooted the table away from the bushes slightly since there were Black Widow spider webs brushing against our legs, and proceeded to eat. There is a game room onsite for the kids to hang out and play games like air hockey, billiards, etc...my wife commented that it stunk really bad in there, like "puberty and sweat"...so we decided to avoid the game room and pick up litter along the river walkway instead. The noteworthy part of this review is as follows (copied from credit card dispute settlement documentation):
When I originally called Yosemite View Lodge, I had been shopping for the best room price among Hotels.com, Booking.com, Expedia.com, etc... I called the lodge to inquire about a fold out bed. While on the phone I noticed best online prices including taxes/resort fees totaling approximately $247. I asked the desk person if they had a better price, which they replied that they did. The price they gave me, including taxes/resort fees, was approximately $20 cheaper... so I agreed, provided credit card info, and was told I would not be charged until checkout. Our overnight stay at Yosemite View Lodge was on Sunday night, 07/03/22-07/04/22. Fast forward to checkout...I was merely handed a receipt, without first having a chance to review charges. They had charged over $100 more than the previously agreed upon amount...which I politely brought to their attention. They then asked the name of the person I'd spoken with on the phone. I replied that I couldn't remember, and commented that they should probably have that information in their computer system. The desk attendant looked at me as though I were lying, and told me there was nothing they could do about it...and they only have 1 price, which was simply not true. When I asked to speak with a manager, I was told (with a smirk) that there is no manager present. When I asked when a manager would be present I was told "later that afternoon", and blown off. My family and I had planned to spend the day in Yosemite National Park, and would not be around when the manager was to be present later that afternoon. I became frustrated that I couldn't sort the issue out, as they wouldn't even attempt to listen to me and just kept looking past me to the next person in line while not trying to resolve my issue. Everything went downhill from there. I got into a heated argument with the desk person as he ignored my concerns, and then left when they threatened to call the sheriff.
I called the manager, Luise, later that afternoon, on 07/04/22, to resolve the issue and request a credit of $100. As soon as he got on the phone and connected who I was with that mornings' argument at the front desk, he immediately cut me off to tell me how he's "gonna make it real simple and tell me how it is". He refused to hear me as I calmly tried to voice my issue and explain what the discrepancy was in the first place. I gave up and told him "That's fine, I'll just take it to Yelp (reviews)". He told me not to call back & I'd be hearing from local authorities over calling the employee a profanity/derogatory name earlier that morning (this had come out of my complete frustration with their lack of professionalism). I did not end up hearing from any authorities, nor was I concerned over the threat, as I felt strongly that Yosemite View Lodge was in the wrong. The fact that they had grossly overcharged me so much more than
what had been agreed upon was especially aggravating because there were other much cheaper options online that I was originally looking at, and getting ready to book, when I was told they could save me approximately $20 and swayed to book through them. read more