They're impossible to get a hold of. They never get back to you. The building is filled with trash…read moreand in disrepair and they don't care at all. You can't even reach someone to talk about it.

Could give a 0 out of 5 if I could. Been a tenant for 690 rogers ave since 06/2022 and I am already…read morethinking of moving out. It has not only a rodent problem in the in-between space of my ceiling and my upstairs neighbor but also a constant heat issue in my apt. According to the super for 690 rogers ave, the heat only will be turned on 4 times per day for 30 minutes each time. And guess what, the internal room temp is 61f when I came back from a business trip when the legally required temp should be 68f. The heat is nonexistent. The outside temp was 37F. The management does not have a phone number that will land you to talk to anyone. The number will either send you to a long wait line that will never be picked up or to the website which provides you the form to send requests through email. Yet, sending emails is useless since they never reply. Only the super has the number to the personal number for the manager and she is not willing to give the number to me which I understand. I filed several 311 complaints about the heat problem but the landlord never took action.

I've lived in a building managed by Alex for the past three years, and I truly can't say enough…read morepositive things about my experience with him and the Building Equity Management team. Alex is kind, understanding, and consistently communicative. He often replies to emails within minutes! Sokol, the super, has also been wonderful to work with. He's incredibly responsive, helpful, and always quick to address anything that comes up in the building. It's rare to find a team so reliable and easy to work with in property management, and it's made my experience living here seamless and stress-free. I'm very grateful to have had such a positive experience and would highly recommend Alex and the team to anyone.

Building Equity Management was hands down our best building manager it in thirty years. Friendly,…read moreCourtious, Responsive. As a tennent there has never been anyone better. Highly Reccomend.

If I could give negative star ratings, this company would be -999. Lousy service! Better yet, No…read moreService. They just collect money and keep lousy records or just make up stuff. Do yourself a favor and stay away!!!!

Cristhian Caballero, A fast and very professional real…read moreestate management team worth recommending.

This management company is fantastic to work with. They are highly responsive. Desiree is amazing…read moreand if I have any questions she is always there!!!

I went to visit my Family on Sunday February 1st I went to visit my family @ 371 Edgecombe Ave and…read moreto my dismay I found my family home fully dressed with outside clothes on because the temperature was just as cold as outside.I had to leave immediately because that is no way for anyone to live and the youngest stays full of cold. I don't know who can fix this but my next move will be to reach out to every News channel and make this public.I will return to see if there's any changes

The past property manager Laura, finally left. She did not understand the meaning of customer…read moreservice. Had to endure her since Amber Management, started manageing our property. The new property manager is cordial but does not respond to your complaints consistently. The reason is because there are so many complaints. Lived in building for 37 years and Amber and this new management company they merged with is incompetent as well. No one wants to do their job. I have complained about drugs being sold in building many times. The tenant is still there. She and others in her apartment make a mess in the hall outside her door, which is also is outside my door. Food crumbs constantly on carpet. Tenants should be investigated before they are able to lease. The laundry room is disgusting. The machines are constantly out of order and not clean or sanitize. This company we lease these machines from, should be terminated. Never had the uncleanness in the laundry room or issues with the machines until this company took over. The worst!

I work at a building that Amber management is supposed to manage. Not one resident, nor one…read moreemployee can ever get a hold of anyone from amber when they need to. Emails, texts, phone messages.... no response. They're frauds taking your hard money in exchange for bare minimum services.

We are an HDFC, which means we own our own Apartments and hired HSC as a managing agent to assist…read morein the daily functions of running a co-op. We have a Board in place and all decisions are "supposed" to go through us. I say this because some of the HSC buildings are owned by them. All was great in the beginning when we had to fire our previous management co for a myriad of reasons. Josh Koppel was attentive and sprouting how he would take of everything, and how the previous mgmt co "should not mess with him". The transition was pretty much stress-free. We received monthly maintenance bills, they provided excellent, concise statements and I say that because this simple function was severely lacking at, our previous Mgmt Co. They referred porters, accountants, vendors, and a Lawyer, all of which we interviewed and hired. All seem to be going great until it wasn't. They would fail when it came to needing assistance in our storefront renters, problems with shareholder issues, finding solutions to building problems, loss in income, and answering calls and emails. All were met with rudeness, lies, and lack of attention. All is good if your building is making money and they don't have to do anything. There is so much grift and nepotism at HSC, it will make your head spin. I was warned before hiring them, "Josh Koppell likes to take over". I wasn't sure what that meant but I sure do now. He has to profit off every vendor and outsources almost every function so you end up paying several different entities in addition to their monthly fee, which was very inexpensive on the face. They sabotaged us. Offered no assistance during the pandemic where they continued to get paid and just watched us fall with losing so much in rental income. They try to divide and create riffs amongst board members- they like the ones that are silent and don't ask questions. They refuse to answer questions regarding finances and remove us from their "Master Plans" from which they profit off. I should add, almost every vendor is his relative, including those that are on his "Master Plans". Myra, the building Manager, should not go unmentioned either. She lies and her only job is to serve her boss. It's a joke that she is Manager.

Worst management company I've dealt with…read more Since HSC Management took over, the building has gone downhill fast. Ongoing elevator problems, essential services and amenities being taken offline, unresolved pest issues, and inconsistent heat have all become part of daily life. Communication is poor with no updates. Debra kaplan is a snake who avoids responsibility and is extremely rude to tenants on the phone. For the amount of rent being charged, this level of management is unacceptable. If you're considering a building run by HSC Management, proceed with caution.

Very easy to deal with. The apartments are beautiful and fairly inexpensive. Very close to Metro…read moreNorth (Glenwood). I loved calling this place home. The girls in the office are a pleasure. The maintenance guys are quick and reliable. Parking in the area is a pain, but I loved it there.

I don't even know where to start…read more I've rented 5 different commercial spaces in my life, and nothing even came close to the horrid experience I had with RPM. First of all, the building I was in (219 Westchester Ave, Port Chester NY) was severely neglected. Things would break every other week, the elevator was a deathtrap, the heat only worked when it felt like it, the intercom was barely functional, and the list goes on & on. One time one of my neighbors' clients got trapped in the elevator for 30 minutes. She was screaming & panicking & everything. Super crazy situation. The company knew these things and dragged their feet as much as possible with solutions, which was very aggravating. Secondly when I moved into the space, much like the building itself, the space was in terrible condition. The walls had chipped paint everywhere, there were stains on the ceiling tiles & many more things were wrong with it. I reached out to the landlord about redoing these things and asked if he'd cover it (mainly the painting). His response was he'd give me a $500 concession to do the work, which for an 900 sqft space is very, very low. I denied and asked for more, in which he said "Instead of a concession you can just paint it now and then leave it that way when you leave, so that saves you from painting again." I agreed to this, painted the walls and later replaced the ceiling tiles (my tiles were a modern, sleek looking black ones). When the lease expired, he attempted to charge me to replace my tiles with white ones again, taking the money from my security deposit. I refused this, stating that I had permission to do the swap and there was no damage to the panels, it was just his personal preference. In response, RPM came up with an absolutely insane list of deductions for the space, somehow magically totaling $4,000, the entirety of my security deposit. Photos are attached showing this exchange. The funniest part is they charged me $2,806 for repainting, but would only offer me a $500 concession to do the work myself. That in my opinion speaks volumes on the ethics of RPM. Maybe even funnier than that is they still have the photos from my paint job and ceiling listed in their official renting photos on loopnet, despite ALL THIS MONEY they spent refurbishing the space. My advice: if you see anything represented by RPM Westchester, run for the hills. Also if you're already doing business with them, document everything. EVERYTHING. Paperwork & photos are necessary against a company like this. Lastly, if you find yourself in a similar situation as me, there are steps you can take to fight back. Do your research. There are several organizations that assist tenants in fighting back against companies like this. Some of these organizations include: - Westchester Courts where you can file claims (different monetary values need to be filed in different courts, do your research) - The NYS Attorney General's office (you can file complaints on their website) - The town / city building department (in my case, the Port Chester Code Enforcement Department) - The Westchester Consumer Protection Department - The Better Business Bureau - The Real Estate Licensing Board (NYS Dept. of State Division of Licensing) - U.S. Department of Housing and Urban Development (HUD, file under the Fair Housing Act if this applies to you) - Everything listed above, along with leaving reviews on platforms like google, yelp, zillow, apartments.com and anywhere else applicable. Do not do business with Real Property Management Westchester, or any company that behaves in this way. I filed my city court case against them a few days ago. I will update this review with the results. Last last thing, I left this same review on google, to which the owner replied threatening to charge with legal fees if I pursue this case against them. This is an intimidation tactic, as neither side is responsible for compensating legal fees in small claims. It's just another example of how this company attempted to retaliate against me and bully me into silence.

This company deserves less than zero stars. They rented my family a severely neglected, uncared…read morefor house , and expect us to live in a construction zone and a nonstop state of repairs, while paying exorbitant rent. Frank Norwood has proven himself to be: 1) Dishonest: Prior to move in, Frank emailed me confirming that all windows and doors were in proper working order. (This was required in order to sign the lease). On my date of move-in, the front door lock did not work. In fact, it wasn't even installed properly, delaying our move-in by 3 days and causing us to have to stay at an AirBnB. 2) Unprofessional: It takes Frank DAYS to respond to respond to repair requests--there's always an excuse, and this applies any repairs--major or minor. 3) Irresponsible: Franks accepts ZERO responsibility/accountability for allowing health and safety hazards to go unresolved. 4) Lazy: There have been many issues with this home that if Frank would have taken the time, he would have found them and (hopefully) addressed them before renting the home and allowing a family to move in. Example: Frank didn't bother to note that this home has a septic tank (DUH- if there are no sewers on the road, then there's septic!). The septic backed up because it hadn't been pumped in 10-15 years, which led to a massive repair/construction. A little effort would have gone a long way. Frank consistently schedules appointments with vendors that either do not show up or show up very late; I've had to take personal time from work and rearrange my work and family schedules because the "property manager" has no regard for our time or convenience. RPM Westchester has breached the covenant of quiet enjoyment five times in the six months I have been here. They have zero regard for the noise going on for days at a time and how it disrupts our working and going to school from home arrangements. There are still a handful of repairs that have not been addressed since moving in; I have literally been forced, via non-action on the part of RPM Westchester, to hire contractors to address these issues. I signed a there year lease because I planned on staying here that long, but RPM Westchester has made that impossible. Upon receiving notification that I would be making repairs and deducting costs from the rent, I've received a barrage of emails from Frank that easily amount to harassment. I've made a formal complaint with the Board of Realtors and am looking at the reality of filing for constructive eviction and taking court action Doing Business with RPM Westchester (and especially Frank Norwood) has been nothing but I nightmare, and I recommend that anyone reading this take their housing needs anywhere else. I'd like to take a moment to share that Veronica is perfectly lovely and I believe she is the absolute best part of RPM Westchester :)

I lived in a well maintained old building in Manhattan. The super and handy men were so kind and…read morecame to my apartment as soon as I had a problem in my room. Doormen were always helpful. Residents were also very nice and friendly. I enjoyed my stay in the busy and stressful city thanks to all of them. As other people mention, the contract & deposit return may need improvements. They are too busy and it's hard to catch them. When I wanted to make a regular contract to 6 month after living 3 years, I needed to call several times / several days to catch them and get the special contract. However, they made it 6 month in the end. Another difficulty was when I requested security deposit return. In both cases, the building's super & doormen kindly helped me a lot and he talked to the company directly. The well maintained and secured building, super and doormen are definitely 5 stars. I'd give it 5 stars when they improve the contract management part.

Only doing review because more then fed up long story short they are absolutely the worst company…read moregive me run around 4 different times and when told me apartment was ready still wasn't tried to get me to sign lease anywho with there own weird stipulations..if you can stay far far away from this company.. p.s the reality company is ok.. (bruma) chestnut tho 0 upon 0 stars for them.

I have lived on tuckahoe road in Yonkers for over 25 years. I we have had a three story garden…read moreapartments on Tuckahoe road managed by Gem Management. Since they have taken over the property the property is a disgrace and disgusting to walk past. I'm not sure who or what is renting there but the place is starting to look like a city homeless shelter. Broken blinds, sheets hanging over the windows people hanging out... just filthy. I'm looking to move now since this area of Yonkers is going down the drain. Totally crap area now.

If I had any idea what I was in store for I NEVER would have moved to any building managed by Gem…read more Been here over 2 and a half years and had discovered roach infestation on Day one. Less than a year later I had mice in my kitchen. It's pulling teeth to get this building to do repairs to fully address any issue. Was told by the super that I have mice in my apartment cause the tenants below me and below them have very dirty apartments. I keep my apartment very clean and I think it's terrible this building doesn't fine or evict tenants that refuse to keep their apartments clean causing me to have roaches and mice. I live in a subsidized housing apartment due to very serious health problems and living here has caused me immense stress and my physical and mental health have declined as a result of living in such deplorable unsanitary conditions. After surviving the horrible horrors and trauma of being homeless to be moved here by a housing agency that's supposed to be looking out for those living with serious health problems is a very sad commentary on how those less fortunate are treated in Westchester county NY. I would hope this doesn't happen to people all over the country but I have a feeling it is commonplace. One last thing- if you call directly the man who seems to be in charge has a big time attitude problem and has repeatedly talked down to me and refused to accommodate very simple requests. If you can avoid it DO NOT rent an apartment managed by Gem. The roof leaks rain water in my apartment and they won't fix the roof! No one should have to live in unsanitary conditions regardless of income, location or anything. Paying rent should mean you live in a safe sanitary apartment. Did I mention neighbors who blast music and tv all night long?! And they get away with it and complaints are NEVER taken seriously. Hope this helps someone from going through my experiences here.