These people are awesome. We were traveling from out of state and our check engine light goes on…read more We stopped there, they took the time to hook up our car to the computer to diagnose the very simple problem. They didn't charge us anything. The kindness was so much appreciated!

Great team, accommodating on timing and phasing work, fixed issue quickly, reasonably priced…read more Highly recommend.

The mechanics here are honest (as far as I know!) and the prices aren't completely outrageous…read more I have had alot of work done on my Suby here and was always satisfied. The only reason that I don't use their services anymore is that I have a family friend that is a mechanic :)

I agree with A. Z. The mechanics seem honest and the prices don't appear to be outrageous…read more When my boyfriend and I started our trek back to Boston from Hyde Park, VT, we encountered trouble with his family's Subaru Outback. Basically, trying to go after a light stop or climb a hill was painstakingly slow and dangerous. So we stopped at the first service center we could find. About 45 minutes later, transmission fluid was poured in, a part replaced, and we were out the door for $90. Hourly rate is $60 and we were only charged for 30 minutes so I am appreciative that we appeared to be getting a good deal. Thankfully we made it home but the check engine light was still on when we pulled away from the center. Not sure if it's because they didn't know how to turn it off or if the repair that was done wasn't enough to turn the light off, but I am glad we didn't have to spend a night and were able to get the car fixed right away.

Had a minor car issue and they took us in and fixed it within 30min, gave a small reasonable…read morecharge. Got to meet their dog Scout who was super friendly and made this a fun visit.

Helped us out in a pinch. We were on a trip through Vermont, and after a Tire Warehouse had to…read morebreak a lug nut off to get a tire off to fix a leak, we were in Warren with a car that had a tire with four out of five lug nuts. Since I knew it might be a part they might not have, I stopped at the auto parts store down the street, picked up the lug nut and stem, and brought it to Hap's. They had it fixed 20 minutes later and it cost 20 bucks.

I've been going there since they opened decades ago. This is the business that you dream about,…read morethat all businesses should be like. Honest and caring; like in your own shoes/boots. Also knowledgeable and experienced along with their staff. To Mary and her 1 star review. Please understand the difference between the value of a vehicle and cost to repair to a customer and then to a mechanic who's willing to save a vehicle, by basically donating their time to save it for even a limited time. That they satisfied your request as you wanted is only proof of their extra honesty. And, I knew nothing of your car/ review until just reading it. These are good, honest, caring people! Such family businesses are only to be modeled in these corporate times.

They were / are awesome. Great communication, tried to help me save money, did great work - A+++read more

Please avoid this place. Specifically the body shop. They…read morewill lose your parts and blame the customer. Nothing good to say.

A great change of pace from your standard auto dealer and shop. Kind people, responsive service,…read moreand fair prices. We couldn't be happier with the help we got!

Always Great Service! The service requested was to replace…read moreall tires and spark plugs with an oil change on my Tacoma. I scheduled my appointment with Brittany who patiently listened & documented my requests. She helped me to find the correct replacement tires to suit my needs, and ensured the correct date and time of my appointment. Her communication skills were very professional; she effortlessly repelled all distractions and offered me her attention which allowed for me to walk away with confidence that my appointment would address my requests. The day of the service provided a faster turnaround than I had expected; they had my Tacoma on the lift quickly, the mechanic made sure to communicate during and after the service of the progress and findings, and the overall end costs were well below what I was anticipating. Once again, Routhier Auto Center delivered upon my expectations with ease! My drive home from their center is always smooth and satisfying, and I will always boast to have an awesome auto center that takes great care of me and my truck!

Fritz is a walking textbook of Ford knowledge. I have a 2024 F350 and needed to lower the back…read moreseat to install a dog seat cover. I tried everything that AI told me to do but could not get the seat to lower. Fritz immediately knew the trick as there is NO release mechanism. The seat cover is now installed thanks to his infinite knowledge.

got my clutch replaced there, and they did not let me know about any preventative maintenance that…read moreneeded to be done and ended up causing damage to my vehicle. When I got the vehicle checked out by a different shop they noted missing components, wrong bolts, and new damage. Take your car literally anywhere else

My wife and I just purchased a 97 Miata from Walker just over two weeks ago. I took it in to be…read morelooked over by another shop a couple days later to just examine the state of the vehicle and perform any normal maintenance that might need to be done. Upon closer inspection we found that not only did 2 rear brake calipers and 4 brake pads need to be swapped(the rear brakes barely had any pad left), but there were 2 large bends in the frame below. See photos below. Trying to come to terms with this problem, I decided to just pay close attention to the car on the road and to move on. Just 10 days later the car stalls on me and starts making loud knocking noises. I pull over, check the oil (fine) and go home in frustration to deal with getting it towed the next day. Fast forward two days, the car is on a lift, sub-frame removed to inspect the crankshaft and lower parts of the engine and I'm now being told I'm better off buying a new engine. Two weeks in, I'm going to have spent thousands on a car that I've put less than 300 miles on. I understand used cars are used cars, but I figured I'd reach out to see if Walker could offer any assistance given the unfortunate circumstance I'm now placed in. After finally managing to get someone to speak with me, I've been told they'll do nothing because it worked when they had it. I was even told initially that the undercarriage is in good condition. Did they not see the massive problems with the frame? I thought buying a Mazda from a Mazda dealership would imply the vehicle would leave the lot with brakes and last. Very dissatisfied, would not recommend!

I've lived all over the U.S. with Volkswagens and this is consistently the best place I have ever…read morehad my car(s) serviced. I have the Turbo Diesel Golf which is an unusual car up here due to its lack of availability in Vermont. When looking for a good place to service my car I inquired with other Volkswagen diesel owners in VT and they all said that Walker is the best. I was surprised that a dealer was everyone's top choice but now I know why. Initially I was shocked at the way in which the service people communicated with me. Totally down to earth demeanor with a clear desire to understand what is going with your vehicle. No questions are stupid questions here. These guys are patient like VW Saints. Seriously. You're never made to feel like you're wasting their time. (They're all great guys but Terry is especially fabulous). The other tremendous thing about Walker's service department is the practicality with which they treat the repairs. The outrageous estimates I used to get at other places are consistently countered with more cost-effective solutions at Walker. I love "Erma" (yes I named my Golf) and Walker keeps her driving and thriving.