My car was in a world of trouble last Sunday, 2/10/24, and two guys at this store literally saved…read moreme and kept me from being stranded miles from home! I wish I knew their names, but they went above and beyond to keep my car from overheating so I could drive the 150 miles home... I ended up having a hole in my actual radiator but it could have been a lot worse if not for the outstanding help I got at this shop! I highly recommend and if you're reading this thank you!

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Low pressure, easy going team that stays true to their word and makes sure the customer is taken…read morecare of. highly recommend

I tried to vehicle. There was absolutely no issues with money. All of a sudden the car was no…read morelonger available. It's still advertised though... They've kept that advertisement up for a bit. It may not be quite illegal, it is a very great area in the state of Vermont, but if this is how they advertise then can you imagine how they sell

WOW I just love my RAV4 which is 100% safe and undamaged according to Service Director Steven…read moreReese. I'm not sure how he came to the conclusion that my suspension was not intermittently shaking "violently" between 65-75 MPH when I had a large sign in my car forbidding him from driving it due to metal fatigue, which is why it was just flatbedded 40 miles to 802, or without him driving on a road that comes close to 65 according to my GPS. But I know you professionals have your secrets! I'll still have to disagree that road tests are required, since no other Toyota agrees. I'm a bit confused how Steve ruled out suspension resonance as a potential cause when he asked me to explain what it was AFTER my inspection, even though I had told him I was there due to suspension resonance damage, and then he told me that it was "way over his head" when I explained it (road bumps are making the car bounce at 10x speed). But I'm not a service manager, so who knows? STEVE REESE DOES, and he says this car is in EXCELLENT shape for a 2015 Toyota. Although every other Toyota dealership disagrees with 802 again, and says that the car I bought 10 months prior that Toyota is still selling for $15k is only worth $1-4k, and therefore legally totaled by my state laws. It's incredibly honorable of Toyota to give Steve a chance working on suspensions even though he has no knowledge about why suspensions are designed the way they are, and therefore doesn't understand how they work. I'm sure nothing bad could come from that! Unfortunately if he would have watched that video of my vehicle oscillating wildly in front of a large oncoming truck (the video he understandably refused to watch- Tinyurl. com/VehicleSafetyVideo), he would have seen the definition of suspension resonance at the end. I do wish that Steve could've found a reason that all 12 tires I had on the car within 51 days were wobbling and getting worn down. But at least he was able to diagnose my car as having wobbly tires, and also generously offered to help me increase those numbers to 16 wobbly tires in 85 days. I don't necessarily agree that the issue was my $1,100 "economy" Wrangler Steadfast tires with 379 miles on them, since Goodyear, as well as Toyota employees from multiple dealerships, including 802's General Sales Manager, says that they're premium tires! So I'll have to disagree with 802 that replacing them with the same exact premium tires would help align drivability with my premium ride expectations. I didn't know that not wanting your suspension to oscillate 10 times per second was a premium feature. Hopefully this comes standard in the next model! Thanks Steve for putting my mind at ease by certifying that my vehicle was safe and in great condition for its age on multiple occasions. I was convinced resonance was intermittently violently shaking my car, making it hard to stay on the road, destroying 12 tires and my suspension, and filling me with existential dread and nausea every time I drive. But it turns out it was just my 3rd set of premium-economy tires since April 30th wibbly wobbling down the road, as they do, and hysterics! As I mentioned, I'm not a mechanic, so this has all been very hard for me to comprehend. Luckily VT is a one-party consent state, so I was able to secretly record our conversation about how my car is completely undamaged and definitely not shaking so I could go over it later with a MAN to help explain it to me. I'd also like to formally apologize that this whole situation was so stressful for your employee. I know that being around someone you just endangered can be scary! I appreciate you keeping sales discussions open "at your discretion", however I just bought a 2025 Forester.

When we asked about the certified pre owned warranty when we were looking at the rav4 they said…read more100000 miles or 7years. I asked 100000 starting at its current mileage or once it reaches 100000 they said starting at current mileage . Well two years later water pump gave out and they're telling me it doesn't have a warranty seems like they will say anything to get the sale. This will be the last vehicle I buy from them wish they were honest up front.

Find real service elsewhere…read more In 2024, we bought a 2022 VW Taos with about 20,000 miles that had previously been leased and serviced by this dealer. A couple of months later, the coolant warning light came on and the coolant level had dropped noticeably -- something normal temperature changes couldn't explain. When I called the service department, the supervisor said they had never heard of such problems with the Taos and told us to bring the car in. However, even a quick online search showed that many 2022 Taos models had coolant leaks caused by incorrect head gasket installation, and a parts representative at another VW dealer confirmed they had repaired several vehicles for this exact issue. We decided to take the car to another VW dealer instead, and they completed the head gasket repair under warranty. It's been over nine months since the repair, and the car has had no further coolant loss. I have no idea why this dealer didn't address this before selling the car (or at least acknowledge the issue when we called), but it left me with little confidence in their service practices. I now have the vehicle serviced elsewhere and confident about the work done on the car. And, I learned to do much better homework before buying my next car to avoid dealing with similar problems in the future.

Bought my last two cars here , and get my oil change and inspection done here , recommend my son…read moreand also my niece to buy their cars here , great people , and they don't try to sell you more then you need !!

I brought my car in this shop to get my car an oil change and a cheap part put in my car and I even…read morebrought the car part with me . They charged me 120 dollars to put a car part in that only took a couple screws to take out. They took a test drive without asking me around Barre full of pot holes and horrible roads . Well I'm writing this taking time out of my day because it's been a few days and my car is running worse now than ever before. I swear my car was running better before I took it to this place. Just be careful and think twice. I wish I had. Now I'm out money and my car is running like shit.

Thank you Ayer's!! I had my skid plate fall off on the highway while traveling and after calling…read morearound, Ayer's was able to help me immediately! They were kind, quick, and efficient and was able to get me in and out In time for me to make it to work! Not only did they "fix the unfixable" by re-securing the broken part, but they also fixed my ( previously unattached) grill, free of charge! They also gave me a great price! I would 100% recommend!