As a business owner and condo president of many years, I am aware that having work done in your home or around your premises involves more than doing the actual labor.
After many weeks of inquiries and calls to find someone to install an outdoor tank less water heater I found Yerbilla Services through HomeAdvisor.com. I spoke with owner Mr. Jorge Yerbilla one afternoon and he punctually arrived the following morning. He assessed the work more quickly than any other company and gave me a verbal quote that he followed up with in writing, a few hours later that afternoon. This was a great change from the several people who spent much longer, would not give me a "ball park" figure, and never sent me an estimate despite my follow up phone calls!
In addition, he was the only representative who told me about the Teco Gas rebate, which is considerable, and he was the only company that would include the electrical work (necessary for the thermostat & ignition) in his estimate. Others told me I needed to hire an electrician in addition to their work. This could possibly require a second permit for installation depending on local codes in each municipality.
I accepted his estimate, which was reasonably priced, that afternoon. He immediately sent me the paperwork to get the permit which he did the following day on Friday. Work began the beginning of the next week. It was organized, efficient and easy.
He supplied the Rinnai unit & shut off valves, which was among the higher rated heaters and the one that was correct for my usage. The workers, which he sent to do the work, were competent, friendly and courteous of my home. They worked as if it was their company and not as if they were working for someone else. This is perhaps because they are relatives of the owner and it made a difference.
My home is 80 years old and it's normal to run into difficulties. My pipes were in need of replacement and although I had plans to change them in the near future, they froze up from sediment in the line which combined with the corrosion stopped the water from flowing.
Javier made an effort to show me, and have me look through the various pipes to see the corrosion causing the problem. Conscientiousness like this is important as I was in a situation where I could have easily been taken advantage due to a lack of alternatives. They installed new copper pipes to both my kitchen and the bathroom and the cost was very reasonable.
These and other delays were well managed and I was able to phone and reach Mr. Jorge Yerbilla during the work for any questions or concerns. I felt comfortable that he was not going to abandon me with the various small problems that come about in such a significant plumbing project. Indeed he had Javier and Raul at my home the next morning and stayed on top of my project through completion.
They removed the old hot water heater from its closet and did some extras because of my interest in turning it into a pantry: recessed the former 220 electric box into the wall and covered it. Capped the hot & cold water and added a swivel valve and connection for hooking up water to my refrigerator. These details are often neglected and can turn into a headache if one has to hire someone to complete small details like this.
I give them my highest recommendation as I felt as if they all felt as if they wanted me to be satisfied. I was! read more
