We were seated quickly, and our server started off strong--she was friendly, attentive while taking…read moreour order, and offered great suggestions. She offered to bring out a couple dipping sauces for our fries, and I asked for the bourbon jelly, which she was willing to do. That initial interaction set a great tone. The food itself was very good--both burgers were delicious.
Unfortunately, after we placed our order, the service dropped off completely. We waited about an hour for our food, with no check-ins, no water refills, and no acknowledgment of the delay, even though our server walked past our table multiple times.
At one point, I had to get up and find someone to talk to. I asked a man near the front for a manager, explained we had been waiting an hour, and pointed out our table. No one ever came over afterward to follow up.
We were later told there was a large party, which is understandable--but that's not something customers or servers can control. A simple check-in or acknowledgment would have made a big difference. Instead, we were told we "should have said something," despite no one coming to the table.
At the end, we waited again for the check, and when my daughter calmly tried to explain our frustration, the server spoke over her and said, "I'm almost 50--I've been doing this since I was 17," which came across as rude and unprofessional.
The food was good, but the lack of communication, attentiveness, and management involvement made this a disappointing experience.
