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    Yellow Cab

    2.9 (26 reviews)
    Open Open 24 hours

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    Photo of Abby H.
    41
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    1 month ago

    Always reliable! On time last Thursday at 6:45 am for a long cab ride to DC. Got there with time to spare! Thank you!

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    Photo of Ron L.
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    4 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    10 years ago

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    5 years ago

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    11 years ago

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    5 years ago

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    7 years ago

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    14 years ago

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    15 years ago

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    9 years ago

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    12 years ago

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    10 years ago

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    10 years ago

    Spoke with an incredibly RUDE dispatcher. This company obviously does not care about future return business. I will NEVER use again.

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    8 years ago

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    11 years ago

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    9 years ago

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    9 years ago

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    11 years ago

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    12 years ago

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    13 years ago

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    12 years ago

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    10 years ago

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    Ask the Community - Yellow Cab

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    PRTC

    PRTC

    1.5(15 reviews)
    2.3 km

    My first and only experience with this company was when I needed to get from the Pentagon to the…read moreNavy Yard for a weekday morning meeting, and thought the PRTC Omniride 612-9 scheduled to depart from bay L2 at 0842 looked convenient. I thought wrong. The system was confusing and my bus never showed up within the 20 minutes I waited. Save yourself the trouble and just take the Metro. My experience went like this: I got to bus bay L2 at 0830 so I wouldn't be late, and was uncertain if I had the right place because only the electronic sign at bay L1 was working. I stood by the "board here" label waiting for the bus until 0900. During that time, two different buses with their signs displaying "Not in service" pulled up and stopped for a short time before leaving, without changing the sign or opening their doors. One of them had the number 612, so I'm unsure if it was meant to be my bus or not. At 0900, since the next bus wasn't scheduled until 0945, and I was no longer sure if that line was even running, I gave up and took the Metro, which I should've done to begin with even though it would take twice as long as the scheduled bus ride. I was late to the meeting, but by a predictable amount. I understand that traffic is bad in this area and sometimes emergencies happen, but it was frustrating not to have any idea whether the bus was going to show up or not. DASH and WMATA have a phone number where you can text them a stop ID and it will tell you the actual ETA of the buses headed to that destination, not only the scheduled time. It would be helpful if PRTC had something similar.

    Unfortunately, I can't give this bus system a higher rating even compared to other local public…read moretransportation systems. It doesn't run on Sundays or during holidays. The commuter buses (Metro Directs or Expresses) are usually better than the local buses. The commuter buses can be comfortable, have more space, and tend to be stress free when one isn't driving during rush hour depending how good or how bad the traffic is. The routes and stops for local buses are limited tho. Customer service is spotty because it depends on the personality of the person driving your bus or whoever is answering the phone line. I've met a couple amiable and polite bus drivers and I've had courteous responses from the person behind the desk, while other drivers can cuss like a sailor in front of you (not directly at me) which can be very amusing, but there are plenty of small kids taking these buses with their parents/guardians and I can see that the parents not appreciating that. So, where is the professionalism or just plain ole' home training? Months ago I sent an email about a situation on a commuter bus in which money was swallowed by the machine on the bus while I added significant cash to my card but it didn't take. The driver suggested I contact the office asap. Sent an email out and not a single response from them. Another incident is when I and other customers were waiting at the Springfield metro stop for the PWMD bus to arrive, and it didn't show up as designated on the sign listing at the bus stop. A customer called the office phone no. listed on the schedule, and she got a response that the schedule changed. That particular time slot was no longer there. Well, why doesn't the sign reflect that? We were pretty angry about that. She then responded that it needs to be changed immediately as other people will be taking the bus later today if the whole schedule is affected, and she as the rest of us was running late. Their response to that? It's correct on the website. Whaaat? As a person who worked in marketing/customer relations, you've got to line up your communications together to the public on a TIMELY basis. Even if the sign is outdated, put something on the sign to say AT LEAST "check our website for current/up-to-date information/schedules." For those individuals who helped me out in other customer requests, I would give them a 5 for their diligence and responsiveness, but the overall customer service experience deserves a 1. If you're not on the last scheduled commuter bus or on the last bus transfer and you're not concerned about how much time it takes, the buses will eventually take you (even if it's a half hour or 45 min late) to your stop on route. I've read on the website, that a person can call beforehand if they need to get picked up within a reasonable distance from route to get picked up. I have yet to take that benefit. If you're dependent on time, you are better off to take a taxi, uber or a lyft...or call a friend if you don't have easy access to other transportation. Public transportation is public transportation, unfortunately. More so here.

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    Yellow Cab - taxis - Updated May 2026

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